 Mimi you welcome to vlog Thursday episode 60 not 69 nine more to go in nine weeks We'll be excited to announce that yes, we will yes, so I'm Marv. He's Tom I'm Tom and he's we're introducing ourselves now We are following this procedure since we got that called out on it. Okay. Well, that's important to me What it is my cup is far away from we just assume that everybody knows us We do that way too much. We really do and so if you just starting now there are 59 other episodes you could watch 59 hours of Tom and Marv Well, well not ours. They're all half hour. So you could yeah, still that's you can binge watch us That's almost 30 hours. Yeah, just so we started out with a couple of Things that are cool very important very important things free stuff. Yeah food stuff hell fire to try We got to do a review. We will do a review soon. I just I was kind of it'll get done soon Yeah, um hell fire trip we're excited about this though and this arrived, which is awesome By the way, you see good idea what the magic is in here if you're interested hot sauces you can just be I've had it I already know how good it is. We're gonna do a review They do these roasted pepper hot sauces, so just yeah, I'm really I'm excited to try the poblano one all the poblano ones really good Yeah, yeah, so anyways, we're gonna do review these but you can buy these they are great They look up hell fire to try because the only thing better than hot sauce is free hot sauce now the Yeah, they sent to us for free mystery the mystery is we waited a couple days We figured we'd say it here someone and I we looked I don't see it They if they were supposed to include your name, thank you for sending it But they did not include your name. So we don't know who sent it is volcano peppers. It's called volcano dust and We've already tried some of it. I'll do a review of it. I like it out of the container. We tried it just yeah We just put on there and this is a chocolate habanero. So they took like Yeah, and we've been putting it on things. We like it We actually have been putting it in food and spicing things up a bit So that's exciting that people we like when people send us stuff. That's awesome I got to be the owner of hell fire to try a really awesome guy local I love local hot sauce people and so we're gonna do a review of that Right, we got that out of the way Well, yeah, I was supposed to just slide the effort was there. This is why we are working tech and not in sports What do you mean? I can sport things. Okay. Yeah. All right. I Can get a on two other things for anyone who has a really good ear that ticking noise is our ribs Because they run sale We love ribs. I don't so there's there's the errata for there So if you hear a ding that We'll just end immediately. We're just cutting it short because the ribs are ready. Yes. So the the effort we've been putting into the last several weeks of Process procedure and streamlining things It's an ever-changing evolution because the worst thing you see in many businesses is it was like that when we Got here. So we keep doing it that way or the other term is we've always done it this way Why would we ever do it different? It was one of the presidents I think it was said at the like the best reason to change things or something about like if the reason we're doing it Is because we've always done it this way. That's the best reason to change it. Yeah If that's the only reason you're doing it that way and that's unfortunately sometimes that happens I try to always think about and I'm just an efficiency nut and I was like this when I worked in corporate Which is what helped bring the company. I'm really good at that on the back end That's kind of my skill set is looking at processes making them more efficient and often using technology to do that and streamline things So I'm always looking at ways we can streamline information because the reality is once you streamline internally you service the customer better It shows on the outside indirectly having a streamline process by having technicians I can quickly answer questions quickly solve problems quickly get to the desired result But invoicing has always been our system was very optimized But very kind of weird because it was all custom in-house written It was just a mess of code as well So I everyone had seen it and say hey, that's really cool I'm like, yeah, but there's a lot of things going on in the back end the code is a giant pile of mess But that being said we were always searching for another invoicing system And I love open source, but I couldn't find any of them I liked it. I don't know why I didn't find invoice ninja sooner, but I did an a whole hour long Video on it. I'm going to do another couple videos as they relate to how we use invoice ninja and a more specific So I gave a general one that could apply to really any business of all the features and fun things you can do with it I have a sign-up link in the description if you want to sign up for it Also free trial right you go like a hundred free you get a hundred free clients It's an unlimited free trial play around with it. Yeah, or use it if you have less than a hundred clients Yeah, if you have less than a hundred clients, you can just use it and their pro features or this now This is right where someone I don't know why and I just anger not angrily I just replied and copied pasta the reply. There's four questions on there from the same person I forget his name, but you can see the video. It's all public comments. He keeps saying it's not open source It's cripple wear because they let me add a hundred clients I'm like, no you can download the source code you pay for hosting and he loved three more he I'm assuming I think it seems Charlie Three more comments that are the same but worded slightly different. Well, if I can't send emails out of it It's not open source. It's cripple wear I'm like, no emails cost money to send a hosting cost money You can download the source code set up your own mail server send away. Yeah, you can do all that yourself But when you use it on your platform, that's that's their monetization on this is very common for open source I really enjoy this as a I think it's a wonderful business model that here's your free tools. Yes, you can have it Yes, you can examine all the source code, which is amazing that they let you do all that But the hosting part costs money whether you host it yourself it costs money Indirectly however, you whatever it costs you to have the server my server wasn't free no one gave it to me So in electricity runs that server isn't free the bandwidth and internet for that isn't free So that's the options now. So does this guy just think that because it says opens this is the open source equates to free everything Yeah, that's why that is such a misconception It's like look we're giving you open source simply means are giving you the source code That's it matter of fact there I've seen some open source projects that don't give you the binaries because they will have you compile it So they don't necessarily give you the fully compile version In certain circumstances, but it doesn't change the fact that it's open source And of course then you have to look at how the license works and things like that Their licensing is very clear. I really love the project project is very advanced. I've talked to developers. Wow They are responsive and this is something that you don't always know. So, okay, there's plenty of Online platforms out there for invoicing. How responsive are they they can you have to deal with their marketing and tell you that What I love about the way they run their project is you want to know how responsive they are go to the github and Literally look at the Q&A replies. Look at the dwell timer replies. Look at the public support forums and see the replies I've done a video on github. I need to that's what I was going to suggest Yeah, everybody understands so yeah github is a code management repository and an amazing system But you can actually see there and now I have now interacted with the developers myself added things to their roadmap They're even very clear They have a troll aboard set up so you can see when the next version is coming out and What features are getting added to it and as I even I had a feature suggestion? And I'm actually gonna I have some other coding ideas because all the knowledge I have from our running our previous system In tweaking it even though I don't want to use the code base the logic of how we did it is going to end up in some Of the invoice ninja this is where open source comes in is one or two ways this will happen We're gonna suggest to developers if the developers want money I don't mind giving them money to it, but I will give the entire code base back I don't want anything for it so I'm willing to throw money at the development of it That's not a problem or I know third-party developers that will develop the code And if they don't want to submit it to the master branch, that's fine We'll keep a secondary branch where we pull from the main branch, but then we have our enhancements It's all little things, but it goes to the efficiency of our workflow And one of the things we're gonna suggest for example And when I get into the workflow videos that I'm gonna do is when we mark something paid We also can have the option of archiving that invoice at the same time because part of our workflow is getting the invoices out of the Current status because they're paid, but some of this is where workflow comes in We have Workflow of invoices that are in draft status because we're so cumulatively billing the client for trouble that they're still having like an Ongoing problem. There are they paid us up front Invoices and we need to schedule the job There's partial payment ones that we have are in the midst of a job and we were taking payments on it Based on where we're at with the job and then there's they paid the job has been delivered and complete There's nothing more to the client other than thank you for doing business with us and thank you for you For paying off this invoice those are the ones to get archived and that actually happens a lot because of the way of B2B billing works. We have a lot of clients like the car dealerships We take the car dealership and we whatever work they want us to do they call us they scheduled Hey, go do these things over here at IT work When we're done with the IT work that same day now. Oh, hopefully within at least a couple days Pretty close to it close to it now We have that billing done we send it to the client and they're on net 30 terms So within 30 days we expect payment from them and then there's a different process For the past two over 30 days where we start contacting them So in which it even has which I don't we're not using just yet because we want to test it and make sure that's gonna work Exactly how we want it to but it even has automated Like email reminders that you can set up and send out so you say, you know 10 days after it's past due send them this email that you know says hey, don't forget to pay us 30 days after that one went out send them another one and 30 days after that one went out send them another one And this was really impressive with the system that they have Really put the time into it along with very customizable email templates to send these that you can use all the field identifiers Like client ID so you build the template not just for that client You can build a template at email and say client ID invoice number And it's got like little the variables that you put in there really easy to do You don't have to be a programmer to do this You just you can pull in the total that it's owed the balance that's left on it. Yeah I was really impressed with everything you could pull in. Yeah, and so we're looking at ways to automate and streamline some of those processes Like I said at the same time we're also looking at ways that I think it ideas we had from our system and running it for 10 years and We it's not in trouble. We had I mean it depends the size of your business, but we have 21,000 invoices in that system so There's 21,000 invoices is some experience in doing invoicing And thinking about how it's done when you do it on your own platform The other thing I love is being having the ability to even if you choose to have them host it They have very easy import-export systems So you go, you know, I don't have you guys host it But I want to download an entire copy of it on the off chance that something goes awry with the hosting I trust that they're doing everything, right? But this is goes for any cloud hosting company Oopses can happen Amazon one of the biggest companies out there for cloud solutions Was it was it 20 early 2017 in March? They shut down part of the Eastern seaboard because someone typed the wrong command I mean, do we think that exact scenario will happen again in Amazon? No, they fixed that scenario could something happen Yeah, but it did mean people's data was unavailable for about eight hours and eight hours If you're even at our size of a company eight hours and not being able to know where we're at with invoices and clients Yeah, I mean that's a that's a workday. It's a workday of just I can't invoice Yeah, and then someone always asked about tickets and we always have the policy of trying not to treat clients like a ticket That's where all the draft invoices come in And this is kind of the call, you know call. Hey, my outlook is broke again, blah, blah, blah We have a person who just They they shouldn't use outlook is actually what we kind of think and when people ask for suggestions They should like well the owner gets all the bills and they're like why what is she doing wrong? I'm like she really shouldn't use outlook. I don't know if she accidentally hides things She types in filters and they're not a managed client So there's a bill when they call and we remote into her system, but we started draft invoice We type we start typing in what we're doing and most of time it's like oh unhid this They just go in and start playing with all the settings deleting their own email signature. We get to put it back. I Mean they're not hard jobs at all They're actually really easy work and we start invoices for these and then we leave them in draft status And then we just send them after once we decided they're not gonna call back three more times End of the day or sometimes we wait 24 hours Then we send and then they pay him and we have other clients that I'm just baffled because of the The company with all the shenanigans that I'm not gonna name their name But the company with all the shenanigans that didn't want to call Dell and decided to try and deal with themselves end up infecting computers They pay all their bills. They don't ever question their bills. They spend a lot of money with us So thank you. So thank you and I'm Someone said are you making fun of your clients? No, not at all like we suggest ways not to spend this much money with us Which seems counterintuitive to my business. Maybe it is but I'm like very serious like they should have just had us take care of it because we know the person that they put in charge of it We'll call India and we predict this it happened and happened again And then I just connected things and I accidentally have deleted things off people's computers They just are very bad with technology. They have forgotten passwords. They give people their passwords over the phone when they call We have a solution like don't let this person be in charge of it But they do and this person's chaos creates a lot of billable hours Yeah, so if we've made the suggestion and you choose not to take it. Yeah, I'm not at all disparagement clients And if any of them, I mean we we try to be as transparent right down to talking about in the blog here And this is always my struggle with business is like some of my suggestions are so to speak counterintuitive to business because Literally, I should say put her in charge of more things Right Yeah, she but it's about helping the customer. That's yeah, so we put suggestions in there is I don't mind the remediation talks We have them with the clients all the time and some of them have worked really well because we've suggested putting the clients on managed services We switch them over to managed services and they're like, oh, wow We just pay you a monthly bill and you just take care of everything and we don't worry about it anymore Yeah, and those works. Yeah weird. Yeah, and I we've got so those clients and they actually end up with just less Trouble overall because we're managing things in a proactive nature and that's kind of the goal. That's rips case. You heard the ding So, you know, that's kind of a goal is you have it becomes a more Cohesive relationship because we're interested in keeping you very happy So you'll keep sending us checks for the managed services and we're also interested in you not having down type of problems Or you wouldn't be happy So become we come very proactive in that circumstance and we're just handling it So you don't have to think about it And they had a weird problem the other day one of our managed clients They were impressed because they called after hours emergency at your phone right away. You're like, hey, can you Put this file back and how many days back do you keep they just in Monday weren't this is late at night So they're not yeah, we told them it's 30 we keep 30 days 30 revisions of all their files They kind of sort of have something they need just I said I said tell you what just put in the email Right now what you want restored and I'll restore it because he started in the laming a long path and a couple dates and It's nice. The nice thing is the tools we use are very extensive and we Went back tonight. It's like two clicks. He's in it. I email it's done He's like I just emailed you I'm like, yeah The hardest part was exactly articulating what it is you wanted back the easiest part for us Because we these the money that you spend with us goes to tools to keep all your servers Well maintained and we restored the file that yeah, and the problem is someone had overwritten the file So the file was there was being backed up someone had deleted the data within the file and hit save last week Oops, so they needed the previous version of their So that happens that's that's a nature of a lot of what we do But I'm gonna do some of those because they and it goes back to we've redone a lot of our knowledge management I started to do a video and I just eat full of things I keep thinking about shortcomings we had and I keep going redo redo redo and The way we do it. So we kind of just had a nice meeting We get together and we really thought about how we structure the data even better and I thought it was good now It's better again and like I said, we never just go that's the way we're doing it now At some point you have to stop trying to innovate so you can't just waste your time doing it So but we're at another version again, so to speak and we've made it better We didn't know there was a enhancement for doing a couple things for like the in the wiki how we save data We found a couple tricks that helped and it was kind of a crowd think we put it together and we implemented the templating system better I gotta get better at it myself. These guys the people who actually do it know how to do it Oh, I got an idea how to do it. No. Yeah, Kyle and Steve know how to do it I know the workaround. I know how to get it all templated right because structuring your data at some point You're a lot of what you do in IT is knowledge management And that's a very big portion of it very big portion of its knowledge management That's actually what's funny when we we have a client who's got a contractor and it's almost like the eye and IT stands for information It might even stand for that the eye and IT stands for information if you don't have it and It's that's something I've been really happy about we got compliments because like we took over IT for a couple companies Like your guys come in and actually like come in and just fix things. I'm like, yeah The other guy goes, I don't know exactly what he did But it really appeared to be like he was relearning Every time he came out right and he's never and we took over IT when I kind of told him that When we asked him for documentation first it was just met with deaf ears trying to take over when I isn't asked I don't expect it if we have it great when they finally sent over a file of documentation It was absolutely wrong And I'm like this is the problem that he says oh, yeah They built that he's seen that before as they provide it from when he took over and basically what they did was never updated it Since they did their valuation they took over did an evaluation and assembled all of it and never updated the documentation I'm like really this yeah Is that an issue everywhere or just IT because like my other job too like that documenting was just it was just never done Or at least not done well. Yeah That's so this is something I learned a lot from working in the Ford supply chain You're in supply chain. So my previous job was working as an IT director We were ISO 9000 and if you've not done any of the ISO Q1 or the willy-call six sigma processes You probably one you're more familiar with who's it's popular new automotive is also popular outside the automotive We did all that and that means everything was outlines processes and procedures and details So every department had books in it of what the process was what they did and this is this was a real Challenge because we won Ford Q1 but to get that was a lot of That and I enjoy in a big picture, you know, you kind of fight it when you're trying to get your documents done in department I've told Marvin about my malicious compliance and yes Maybe we'll do the story about that sometime because I did join us at an event around here some time And I'm sure Tom will tell you the story. It is a really good story. Yeah, so it's maybe we'll do it I've like there's that I don't know but it's definitely got some profanity in it and things happen but the I end I end up documenting my department, which was IT and we created processes and procedures and Having that knowledge and I still have that with me It's kind of like you get beat into your head these regimented things. So that's always it is in reality Is a business is about process and procedure. What do I provide? I provide a structure that these people work And have a structure and a process they follow your customers follow a process by okay, they go to your website They walk in the door. They get checked in and do, you know, they bring your stuff here for service There's a process by which we follow up on emails. There's going to be a process by which We service the client and the process I talked about in the beginning here How we invoice the client or create a draft and eventually do that because in the end You're not a business unless you send out the bills You're you're just and that's a that is a challenge for a lot of small businesses And that's why we We think a lot about how we do our invoicing because it is an integral part because in the end You did the service you get a happy customer But they're not actually a customer until you actually have an invoicing process They don't mind paying the bills as long as you did the thing you're doing and as long as you have the information And they don't go Yeah, you seem to guess where to click an outlook for an hour And then it seems like you spent two minutes clicking Most of the time our phone calls and trouble tickets are solved very very fast because of they're so short Yeah, so usually within the 15 minutes and if you're a managed service client, that's free Yeah, we most of our managed service that we sell and I thought about how I want to talk about this and I got some Discussion I've done with friends. We kind of instead of selling an all-in approach as much It's more about a hybrid approach where We manage the systems we're going to manage the antivirus to manage all that stuff in the backups But we still bill it for projects that the clients have other than that They have their maintenance that they pay and then they can call us and we don't build for 15 minutes So it's kind of like the 15 minutes or free type thing Which we are not sandbagging here. We solve the majority of those little phone calls that we get for those clients Are my printer doesn't work. I unsorted something in outlook Yeah, they're all little I deleted my signature I deleted my signature. Well, and another one is we have a couple HIPAA compliant clients That have to follow procedures the way they send their quotes It's an insurance agency, but because they're actually sending quotes for medical insurance They have some compliance. They have to do they can't just attach it So that little plug-in they use I don't know. It just goes it goes the hell away. We don't know why And it does it falls off the front It just I can't really even plug in at all but occasionally we have to put it back It's not real often it happens once a month out of an an entire staff of people So it's not like it's occupied too much of our time But we're we've got a work instruction how we put it back and we just follow the steps It's really easy once you have the work instruction. Go here. Go here. Go here. Click here done It adds it back in you just re-enable it as a plug-in and outlook and it just goes I don't know what makes it stop. Yeah, but it works So that's back to that knowledge management like you said the eye must stand for information. It has to it has to I think it does So if we can only figure out what the T stands for Yeah, well speaking of technology Yeah, we've segway segway from technology technology that is Something kind of just unusual. I've always explained to people here in the Detroit area when they're like, what do you mean? There's all these big businesses. So you must be servicing on something like no No, you got to remember lots of these big companies still don't have technology. They're still Very very archaic. So we're hoping to bring more technology to it people like and this is the problem We just did a client that required dot matrix printers Yes, because they still like doing all stuff on three-point invoices. We took them nice laser ones and they said no, no, no No, no, we need that dot matrix. So we got that dot matrix one. Yes I didn't even know they still made dot matrix. And here's the problem Would technology make them more efficient? Yes, but this is the but and this is why they're a hard sell And this is what people don't always understand and I hate excuses for not being able to sell something or you know You're not trying to ride very much anti excuse But they have they have a very good argument and we've seen this argument. We have a restaurant guy That has the same valid argument. It's why he doesn't have a website If they're making a lot of money and are highly profitable Especially when they're in a market because there's not any these young startups want to start up tech companies and things like that So they don't really have another incumbent or competitor in their market So they're going we make money without the technology and then technology means we would have to change process and learn new things And there's not a market push for it So unless there's a market push going I need to change my ways because of market push or other people who are just Focused on becoming more innovative all the time. I have competition in my market So I have my own market push There's no market push and that's how we have a restaurant. We've talked to them about getting a website They don't have one. They also don't have enough room for parking and it's a big place You can't get in there Fridays and Saturdays They're busy seven days a week and Fridays and Saturdays I have drove in and had to leave the parking lot because there's not even a place to park And there's a line off the door. So their kind of answer is do I need a website? You know, you we pitched them on it because Because there's expired and you're like, yeah, I want one. Do they're like, oh, it's that much money I don't know if I want one that bad And I don't need one because I'm busy and then Because I can't get in there and refine Saturday. I don't really have a good market push for the person Yeah, we can get more people that can't park in your yeah I mean, there's no there's no denying that like having a good website and stuff would would increase their business But it's hard when they can't get people in already. It's hard to Yeah, and so I mean without a market push. It's kind of a hard push Uh for a sale and uh, so that's it It's a lot of that goes on here in the Detroit area with in the manufacturing because You know name all the companies that are in the headlines right now that build things That aren't dot com attached. You know, it's all iot and other things or maybe my Excuse me, maybe my head's too much in the tech cloud. That's just what I see But I just don't see with the exception of tesla opening up a car company and tesla opened up a car company Yeah, but they automated the hell out of everything and made it really efficient But they also chose a niche if they would have taken some of that innovation they put into it They would be a real car competitor Unvolume but they didn't go for volume they went for niche car and So they're an interesting competitor market But obviously they don't make up a percentage of the market like 4gm toyota or any of the big name car companies But they have a car in space They do have a car in space so yeah Because their goal is to go to mars. So I think the car isn't gonna land there. They've kind of missed but whatever So that's what's going on um And yes, we do firewalls us a couple people called Um, I I don't know if I'm scaring people off It's fun because I don't know if they think I'll just charge like 20 dollars to do something I've been quoting more prices the prices do vary because you kind of get to give me a scope of work Uh, I'm doing firewall setups and things like that. We had another guy called here. He hasn't called back He called me left the message. I left the message back. Um Yeah, email is great. Um, no phone tag because the same question and we're working on redoing parts of the website. So On the form it'll kind of be like I'll describe more what I need because I think I maybe I haven't been as clear But as long as you give me scope of work and we've done a few jobs, uh for people setting up free nas We've done them setting up a pf sense for them and just general network We did some unify work for guy out in marasca. That was really cool Um, so we we can definitely do it and they were very clear because most of them were other it people Just give me a scope of work. Boom. I got you and I'll quote you a price right away And we can schedule it and uh make things happen. So we do remote support. We do that And that's all on our website. So if you need any of those things, no matter where you're at This is all stuff we do. Mm-hmm And we're gonna start doing uh, we've been talking about it for a while But we just we need to pull the trigger on it. We're gonna start doing some workshops and stuff here at the shop Um dealing with um, like I mean, well, I'm sure tom will do some tech ones But you know, we'll probably start off doing like some like get your business on google and some Maybe some seo workshops and and by the way a lot of these are ones if you look through my history There are a couple of long I have an entire facebook advertising hour long video I did the details out with the series of slides how we set up ads how we do all this Um, it's going to be slightly dated because I did it say probably need to do that again Yeah, right. I need to get they change the they change the add system a little bit But the majority of it's relevant. So even though these workshops so for those of you that are remote Yeah, they'll end up posted probably as a long Video as well because that's actually one of our giveaways too. So when people come here and get to interact with us We do one-on-ones. We also still offer Doing and by the way, that's something we can help you with if you have a business Under LTS creative we can do Help you out remotely because we can do shared screens and things like that through our remote support tool We do the virtual meetings and we might do some webinars as well. So yeah, yeah, and I don't know what you want to Should we throw out about uh, five o'clock fridays or yeah We might start doing uh, fridays at five is an idea we have So my friend did steak friday for a long time and they did make some changes at their company and they moved to a new location So right now they're not doing it. It was just kind of a cool hangout for uh businesses to come hang out with you So we we're looking at doing some of the same things. We don't have a start date for it So if you're local in the area, um, we're probably just going to call it fridays at five kind of like Hey, come and hang out talk, whatever talk business just It's just an environment hang out in our office. I'll try some spicy foods and things like that We're gonna put a spread out here on the table and yeah sit and chat and talk about like I said about whatever about whatever fine We should probably keep politics and religion out of it. But yeah We're gonna leave those two off the table because they're too divisive But uh, I love talking to because I'm I go to some of these networking events and I've spoke on panels I just spoke last friday at golden sacks the small business program that I've went through and it's just fun I'm just having a great conversation with a bunch of other business owners and uh about all kinds of a variety of topics Uh, I I told him about my friend Sean's idea for doing the x-interview things and so I mean he's kind of There's more coming on some of that because we have a we have a domain and well, we that was we kind of got as a joke It was kind of like, oh, wouldn't it be funny if we and then after talking with your buddy It was kind of like this may actually be viable. Yeah, and it's completely it's not related to technologically It's it's kind of another business idea. So we're like Well, um, maybe we're not gonna reveal because we're not really done with the idea yet. Um, so yeah, but it's interesting Yeah, and so yeah, we're looking at other things like that. It's uh We're looking at scalable things that we can sell So to speak as or services we can sell kind of on a global scale and this is one of them It's for sure I have to learn some languages, but yeah I think just foul language Anyways, we'll leave you with that and we'll leave you guessing because there's not one just really know what to say It's but why not do a teaser. You'll you'll know it when it comes out. I hate clickbait, but I feel like clickbaiting now That's not really it's not clickbait. It's just it's a teaser for what's coming, you know But if you haven't seen my thing on invoice ninja I'll go watch it if you want to sit down and kind of walk through the workflow of it Go sign up and play with it for free. They do not require a credit card So, um, yeah, if you want to see the invoices I was talking about for yourself and not watch my video and just go through it They have all their online documentation. They have an entire manual that walks you through things And like I said, I wanted to make those videos and talk about it because then as I get into the videos I want to do about more detailed business workflow. Um, I wanted to make sure you understood the tools reason That's always the question is oh, that's a great workflow time But I don't have this tour that tool well all the tools that I want to talk to when I workflow now Are a combination of everything's open source and everything's either open source or something you can buy So I list all the tools if you wanted to copy the same stack of tools that I'm doing It is completely like we use screen connect um for remote support. I think it's a great tool. We've tried a few others Really like it. Um, also, there's a interview I did yesterday that's going to get published today I didn't really I was waiting for them to email me. I thought uh, uh Something else to go with it, but it won't I'll finish editing it today I interviewed um the new guy over at cloudberry labs and talked about their product And I have some reviews coming up of clover. So we use some of their tools And kind of use special use cases for clients and I really like that It's a really what they've done one night first tested it and what we sold to some of our Clients who are cloud averse Wow, um, so I'm going to do some videos on it. So the interview the interview was really good I'll get that published today. And uh, so that can get inserted in there Um, I used the google hangout said no anything It's not a big deal But my picture was small and his was big and I didn't really have it So I'm going to overlay some screenshots of the products we talked about during it That's why I got to send a little term editing it because we talked about it And we just kept going on about a few things because we had a lot I know he can't make sure that's well They had more even more stuff that I knew about and that was what the interview was for because they ever He let us know things in a pipe things are working on but all things you could sign up for Um for that awesome. So they're free tools you can play with them cloudberry and every that's a nice thing About what cloudberry as well, uh, they give you all these cool You can try out all their tools or backups and uh, they they have a neat target market They target a lot of the small tech companies going, hey, um, you have these tools Or even if you're just a work for home tech and you want to set a backup system for your for your mom Your dad your cousin, um, they have a dashboard you can sign up for and do that and it's actually very inexpensive So very cool because you know, they're never going to back up themselves But putting them on a dashboard so you can manage your backups exactly that works All right, we got to call this because the thing dinged like 15 minutes ago I know now there's there's ribs over there. So like and subscribe Like subscribe Give us some ideas if there are things you want to know about Still if there's aspects of the business or tools that you want to know if we've used We're very open about everything. We don't hide it. Let us know and then we'll definitely talk about it. Yep. Otherwise see you next week