 Hey, what's up guys? It's Coach Ben from Soccer Entrepreneur and in today's video I'm gonna be talking about a couple different questions that I got through email and a lot of this comes down to rescheduling so I've gotten a ton of different types of questions from trainers who Don't know what to do if they need to reschedule a session or if someone shows up late to a session So I'm gonna give you my example and trust me. I had to learn this the hard way Because I wasn't firm with parents from the get-go when I started training players And if you watch any of my other videos You know how I talk about always being firm always being clear and up front with people before you even work with them This way, you're not gonna have to run into these types of problems But I'm gonna go just through a couple questions here. I have them here on my desktop. So the first one is what should I do? When people show up late, so What I used to do and this is the wrong way to do it I'm gonna show you the wrong way and then the right way But the wrong way was let's say I'm training a player named John and John shows up 15 minutes late and His parents brought him. He's 15 minutes late We were supposed to start our session at 2 o'clock and instead of starting at 2 he comes at 2 15 and And let's say all of my sessions are one hour. So I Reserve my time between two and three, but he shows up at 2 15 so what I used to do back in the day because I tried to be very nice to people I wanted to be very accommodating and That ended up backfiring on me because what people did is if they knew they show could show up one time late They could do that as much as they want and they're not accountable to my time So what I would do though is if someone if John shows up at 2 15 I would still train him for an hour. So we would be done at 3 15 And I would only do that if that was my last session of the day. I wouldn't like do that if There was someone right after that was at 3 o'clock I wouldn't cut into their time But this is something that happened all the time to me Let's just say I have one session on one day and someone shows up 30 minutes late I would still train them for an hour and that was the old me. That was the old Ben I used to do that. I would be very nice about it. I wouldn't even really say anything to the parents but then I started to Figure out how valuable my time is and I started to realize if these people are gonna always show up late I'm wasting 15 20 30 minutes of time every single time I train them Like why would I keep doing that? Why? Why don't I either a train someone else or B? Give them my rules about what I expect going forward this way. They respect me. They respect my time more and When I say we're gonna train that's when we're gonna do it We're not gonna do it later And if they do show up later, then that's gonna cut into the time that I promised them So the way I do it now is very simple if John shows up 15 minutes late He loses out 15 minutes of the session It doesn't matter what the excuse is And it doesn't matter if I have anyone after him or not That's me being very firm on what I want what I expect and I lay out all my Expectations with the parents before they even sign up because I know if there's someone who is Always gonna show up late and if they don't abide by my rules They'll never come into my program and that's what you want to do You don't want to have everything set up where it's loosey-goosey where people can just sign up show up Whenever they want That's going to attract people who aren't committed and you know, I'm all about commitment I want people to be super committed and this way, you know, you can go and enjoy the sessions I saw way too many questions this week about this type of question where you know, I have people show up late I have people who aren't paying on time there's a lot of confusion with the coach and the clients and That's going to lead you to frustration and this is why I created my book called a start-up soccer Academy You hear me talk about it at the end of all of my videos But this is something that I highly recommend I walk through the process of how to do things the right way this way when you start or if you're already training players This isn't confusing. This is a very simple easy process. So the other question I got is What to do if someone wants to reschedule the session and The way I do that is very simple. I do it very different. This might be a Little bit more of an aggressive way of doing this Then how other people do it, but I want to protect myself and I want to protect my time I know the number one thing is I want parents and players to respect my time because I respect their time I'm going to do everything I can to help them get better But at the end of the day if someone wants to reschedule two seconds before our session That's not going to fly. So what I do is I have a 48 hour policy where the parent has to call They can't send a text. They can't send an email. They have to call. So this way we're on the phone together and I understand why they're going to miss the session and when we're going to Reschedule our session this way I'm not getting a text and then having to text them and we go back and forth over the next three days to figure out when we can train again I want to know right away This way if I have someone else that wants to train in their time slot that week, I can plug them in there There's no confusion after that one phone call 48 hours before the session if they want to reschedule I know exactly when I'm going to train them again And this way it keeps the rescheduling process very easy if they fall in to trying to reschedule Outside of the 48 hours. So let's say it's the day before or an hour before I don't offer a reschedule session and that might be a little too firm for some people but I want you to think about it if Let's say you have your training John again and his parents call you 10 minutes before the session and you're already there you got there early you set up for the session You prepared you already took the time to know exactly what you're going to do And they don't show up or they call 10 minutes before and they don't show up And maybe it takes you 20 minutes to get to the park that you trained at right there You just burned a lot of valuable time and it would be a lot better not even going to the field at all Knowing that okay. Well, they called me. I'm not there and There's nothing that I need to do if they call, you know two days before if you have that requirement then you know That during that hour that you're supposed to train them you can fill someone else in or you don't go at all You're not wasting any time and that's what I'm all about I want you to be very efficient with your time this way when you go to sessions You know that the person's actually gonna be there and you're not guessing You're not hoping that they're gonna pay if you follow like the rules and guidelines that I said in that book that I wrote You're gonna be on the right track, especially from the very beginning So that's it for today guys if you have any more questions about rescheduling or what to do Or how to write up a contract anything like that Shoot me an email at start your soccer academy at gmail.com or comment below this video If you want the audio version of these videos just go search on iTunes for my podcast and Just type in soccer entrepreneur You'll be able to find it there this way if you don't want to watch the videos if you just want to listen to this in your car Or in your headphones, you don't have to go on YouTube to watch this anymore I take all the audio and I put it on to a podcast to make it easy For people who just want to listen so that's it for today guys go below this video check out all the different resources I have if you want to start and grow your academy. I have everything covered below this video Check that out and I'll talk to you next time