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Customer Story: Easterseals - A Uniquely SAFe Journey in Non-Profit Healthcare IT

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Published on Feb 3, 2020

Presented at 2019 Global SAFe Summit, San Diego Oct. 2, 2019

Easterseals Bay Area, as a non-profit provider of behavioral health therapy, provided a unique challenge and environment for the adoption of SAFe for its IT department. In order to overcome some of the unique challenges of our environment, we embarked on a year-long incremental approach rather than a traditional implementation, adopting techniques and practices as they supported our growth and learning in scaled agility. Additionally, due to the large number of conflicting and dynamic inputs to the teams, we started our SAFe journey at the Portfolio level to get our flow and capacity under control while we developed the knowledge and maturity of our agile teams underneath. We will share with you how we took this innovative trail by focusing on mindset and principles that would enable the business and teams to partner with us without the initial intimidation of a radically new framework and terminology.

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