 Hi, I'm Jocelyn Kwame. I come from West Africa, Côte d'Ivoire, and I'm the assistant for the African Lease Development Countries program at the Directorate of Development and Cooperation, DCDF. What I appreciate in my work is being in contact with the post by different means of communications, such as phone calls, emails, letters, and especially knowing that I contribute in a certain way to help them evolve in the postal sector. Another thing that I like about my job is organizing workshops. Although it is a very stressful part of my work, it is always with a happy feeling to know that everything went well and that all the participants are satisfied as well. My work is important because through these workshops, the post gained knowledge and knowledge is the key to success.