 What is it that we can learn from a scenario like hostage negotiation? I think number one is you have to be curious. You have to be curious of what this person is. A hostage negotiation can be settled by three steps. One bonding. Bonding even if you don't like the person. Even if you don't agree. I've listened to all kind of garbage that makes me sick to my stomach, but I can't show that. I have to be able to accept it and I have to be able to have empathy towards it. Secondly, understand the loss behind it.