 अगर ठ्रुवार काद्या, और वी वी प्रसकीटी आप उदेडुम ना। अगर ख़ा विशा ता अगर ग़ा अगर और ख़ेगा और विशा आप और तराल्ग आप धिन। अदेडिन आप निए बगा आप याप येप, विशा बच्छा भी निए लोगा याप येप, थो सकृए सी, भागो आली औन देका. यीव तरी अग्ड़ा बागो अया देखाए। अगर भी अग्ड़ा थाँ बगुए का लिए तो आपको अगर बगतना बड़ेगा लिए। अगर करनावान है... लोगी ठियदमWAN अस तुर इस कि उपने ठाह मुझे आप शब यहते नहीं... वहां बधर तूब बबन ने अस णोभर के लाँप लए जान तोोगाेगेगेगेगे. हमा वो धोगा क्यो�プ़त देरते लीग की हूँँ. अपने को सब मानुन मुत्तार है, atleast हम लोग जो खाम कर रहा है, उसकी सारी इंपोविषे अमें होती है, but if you look from a customer's point of view, उसको मुत्सारी चीले बताने होती है, so accordingly, small small things उसके ले काफी मैंत करे है, so in that, in that situation, we are the ones who should be helping them out to understand things and move forward. उसके बताने होती है, बताने होती है, वोता है आपने की जिसकी है, we have freelancers है, हमार पास, क्या फिर प्रोड़क पेजने वोड़ होती है, what we do is, we make a standard sort of documentation and publish it in our blog, in the support section, it is not like that, there are people who would not understand that, so they need to be treated properly, they need to be answered very patiently and calmly and at that time, we need to keep in mind that if I was in that place, then what would I expect? जिस दें ये सोचोभे, your customer would be the happiest person using your product or getting service from you in the whole world, next thing is, I would advise, never use template replies when answering to customers, so how many people of you are selling products over here? या, कोई प्रोड़ी वेसते है, I have some commercial products, okay, so what I would advise is, never send template replies, typically it happens that, I don't know, when I am talking, you want this, no guys, that's not the way it needs to be treated, it is completely wrong, I mean, every one of you, if you read this manuscript and see that it is in front of you, it is not like that, you need to understand his concerns, sometimes it happens that he speaks 4-5 things at a time, so if we send template replies, it gets completely messed up, so what I would suggest is, completely understand his requirements, what is his concern, he should know that, after that, the point was, I would advise, point number one, the first question, the answer to this is so also, the second question, the answer to this is so also, the third question, the answer to this is so also, so what happens is, everything remains in second, and the customer feels that he is hurt, because template replies can't be done, what can't be done, what can't be done, so that is a complete difference, right, what you do when you write the reply is, you make point wise list, in which you state all the questions which are asked by that particular customer, and after that, you make the list and give the answer, and then you send it, so never send complete replies, understand customer's concerns patient, so my friend general advice is, properly everybody listens, patiently listen, there is a difference in properly and patiently, patiently meaning, no matter, however times, you know, how many times the customer asks you the same thing, you tell him so many times, and it happens many times, so basically, customer is not able to do what you are asking him to do, or what you are requesting him to do, so in that case, you may patiently, you know, reply, I would be very happy, solving this issue for you by accessing your website, there are many customers who will actually allow you to access their website and fix it for you, what happens is, this process somewhere makes the time size smaller while solving the tickets or while answering to the customers, it seems stupid to you, it's because you know the answer, if you have any such question, and you know the answer, and that question, if someone is asking you something else, then the question is not stupid, for that, maybe, there is a big thing, just because you know the answer, it is not necessary for the customer to know the answer, and he does not know the answer, he has to help, so be very much patient, and never think that any question is very small, every question makes a million, if someone has a problem, then only you have to ask, so be very patient, and treat him very patiently, and help him as many times as you can, that's it, next is, yes, sometimes while you are working with a particular client, or you know, you are managing a product, some people are using your product, somebody is using your product, or someone is buying services from you, or if you don't know the answer, you have to make a mistake in that service or product, so at that particular time, one of the clients, take the responsibility, speak up, okay fine, my bad, I have made a mistake, I have made this particular mistake, or I have identified this as a product, and I am working on it, and I will release the statement or the statement service, or whatever it may be, very soon, I will keep you posted, on that, if you are using a product, so what you can do is, you can do is, make a simple list, okay fine, today's day, these are the problems, customer has pointed out, and there are two problems, we have identified as a product, so reply to them, okay fine, these have been identified as a product, we are working on it, we will get back to you, as soon as this has been resolved, take their name and email it to the list, as soon as the problem has been resolved, just mail them saying, okay fine, the following issue has been resolved, and we check it at your, after that check it, and if there is any problem, then tell me, in this case, what happens is, the customer feels that okay fine, my issue or my problem is taken very seriously, or the company treats customers very seriously, every problem is taken every time very seriously, this is a very minor thing, it's okay to ask for more clarity, as it happens a lot that, when we are providing support, what happens is, what happens is client go, who explains the problem, he can explain it very well, and maybe he has explained it very well, but he doesn't understand it, so at that point of time, it is okay, if you have not understood the client, what you have to portray, you can tell him, okay fine, I don't understand what you want to portray, may I ask you to explain the issue in more detail, this would be something, you would understand and you would happily reply to you, so if you don't understand any issue, then it is okay to ask the client to provide more clarification, correct, cooperate and collaborate, correct thing is when, you either work, or the work you are doing with you, your company or your company is doing a lot of work, if you are talking to a customer, make a small mistake, or there are some problems with the framing of sentences, or giving answers, so at that point of time, what you can do is, you can correct it, the next thing is cooperate, same as if you are answering someone, and if you make a mistake, then you will cooperate with that mistake, you will cooperate with each other to make sure that a particular support project is handled more properly, so that's all for today, keep calm and keep spreading happiness, thank you so much, why better if all matters are not best, if someone is using your particular product or your particular service, what would happen is, if you provide with the best service, even portray a name in 10 people, you know if I went to this guy for a particular service and he was awesome doing it, and this is how you get business, and at the same time if you mess up with a particular client, he will be very honest to portray that with many of his friends or colleagues, to make sure that they don't get all the money from you, so this is very important, any questions, yes you can use it