 Hi, good afternoon everybody. Tom Stewart here. We got Liz Trotter. Hey, Liz Really special guest today. We have Heather canning from one organized mom in Jupiter, Florida. I have Got a lot of a lot of cool stuff happening today if you remember Heather was with us How the days blur, maybe it was a couple of weeks ago now you did your national interview with Fox News got a lot of public relations You know recognition through the work that you're doing cleaning for heroes and Yeah, and we're gonna get an update on what's going on there and we're also gonna take some time talking about Recruiting and hiring in a market that I guess is It's kind of hard to find people right now because of the unemployment benefits are so attractive and I guess there's a lot of things working against us, but Heather has some some really good programs and a lot of experience in that and we want to talk about that and Take some questions there as well Um What's going on in your world? I've just been dealing with a lot of people that a lot of coaching are around hiring Everybody's struggling with hiring. So I think in our MMA group today. Heather. How long did we spend two hours? I'm hiring. Yeah. Yeah So hiring and then also hiring for office staff, you know, that's a different That's a different animal all together and normally we spend more time talking about hiring for office staff because kind of the Heather really hasn't just dialed in how to hire for technicians but right now Hiring for office or in the past hiring for office that's kind of been a trickier one. But right now Just hiring hiring has really been a challenge for a lot of people. So Um, hey, hey guys. Hey, Dany. Oh, let's be fair to you. Let's see. Hi, Amber. Good to see you guys. Um So you guys hit us up with questions Really, you know, we're trying to get to those questions earlier in the day And we find when we get to them at the end we're like trying to race through and get really really fast answers So yeah, Heather's been crying ever since we got her on the call I got a motion in my hands and I touched my eyes now they won't stop watering Actually, I made a few words about he may not have said he does it all the time But my story is always so much more entertaining than Tom Oh, yeah, your your stories the story is the operative word Yeah Starling hiring is rough. Yeah, they're interviewing us. Oh my gosh High five star lane. That is such a good way to put it. That's happening right now, right? I had someone say today. I am on her call back list and she'll let me know Friday Yeah Do do you believe that this is temporary and once we start getting towards the end of july and presuming that the Federal uninsurance funds go away. Do you think all this will is not the primary driver behind this this tight labor market right now? I think so Yeah, I think so too Paying extra six hundred dollars to sit at home and not have to work Yeah, the people are gonna opt for that six hundred dollars Liz just went away She didn't agree with me And you know, we we we we we shared some some some I guess discussion of of legislation. I don't think it's Materialized and anything looks like a bill yet, but they're talking about coming up with a the next program rather than extending these unemployment benefits They want to Come up with that. We're talking like four hundred and fifty dollars a week to pay to people who've been unemployed Who now get a job to subsidize their wages So they're taking the incentive Liz wants to know where she went. I don't know where you went. Liz. You're not here Can you Click on the link again and see if you can get back in This is one of those things that's never happened before Well, I don't know where everybody else is located, but where we're located Getting the numbers in the door like we have been able to is very difficult Because people are just okay not collecting unemployment or collecting unemployment For me how I'm looking at it is I want the people who don't want to or aren't able to collect unemployment Because those are going to be the good workers, you know, I don't want people to take the lazy way out to just get that extra money And You know, we're like scrambling in a couple of couple of Locations to to hire people which is really cool because we're busier than we thought we'd be so The demand is there And the people we are hiring are really good though so, you know, it's It's kind of a mixed bag I mean, there've been times, uh, you know, you you need people and you're picking between alternatives that aren't great It's like, okay. Well, this person's better than nobody, but it's not as Not everything that you're hoping for Um, but we really like the people we're hiring right now We just can't hire enough of them. So how are um, how are you hiring? How are you interviewing them? What's your have you changed your process? Now versus pre-covid um Let's substantially I mean We do a lot for you indeed. We do a lot for you facebook and A lot of the initial interview is just just, you know, facebook messenger and and in text. There's there's a phone call Not You know the whole hiring process I don't think it's contingent as much upon the face to face But at some point, you know, I think that the final process we are Asking somebody to come into the office just to prove that they can can get there and do the final You know pass with you. Well Have you guys made some some changes? Um, so we have um, we held group interviews once a week pre-covid Um, we did five people a week was pretty much our number Um in since covid we have not had to hire anybody Five people is that five to interview or actually hire five people away? I know, um, we would interview about five people once a week in a group interview Yeah, yeah Put our we put our applicants though through the ringer We really make them go through a lot of hoops to even get to the interview process and we don't even talk to them Well, again, this is pre-covid Um, so I think we have all of our employees come back except for three Uh, so we had to start hiring and we didn't want to do that group interview again So we had to improvise and change, you know, how how we were doing it. So we now do, uh, zoom interviews in a group setting So you get like five Same zoom meeting Um, we are doing our second interview tomorrow and I think on Monday was our first day I think we had three or four Our number of applicants have gone down a great And the ones that are actually continuing the work to get through to the interview process They're dropping off rapidly Okay But I'm not willing to change that I still feel that I want to keep that high because I think that's really changed Um, the type of person that we hire these days Because if they're willing to jump through hoops to get a job with us They're gonna stick with us. They want a job right What are you guys doing? Um, so we are probably the only company I know of that has had really good luck hiring. Um, recently I don't know why it's abnormal. Um, the only thing I can think of is in our area, um, Mary maids we had Mary maids and you know, they completely shut down And all of their friends just shut all of their doors Um, so I think those people A lot of those people were out looking for work. So that's one thing and then we're a smaller Area, you know, there's only 80,000 people in my entire area And so I think that also, uh plays a part Uh I just don't know we have not had the struggles. We have been doing zoom meetings And we're having really we we don't do like her it does. We one-on-one and they're pretty one-on-one meetings And the the people that we've hired have been really good uh, we've gotten Hired six In the last oh, I guess I keep saying in the last week, but I think it's what how there's probably been closer to two weeks now, right? I think probably closer to two weeks since I heard these people and they're all still here So we're we're liking them all You partner in two weeks, how many people have actually come in and gone through the full interview process with you Okay, so this is the crazy part to me. So we haven't had anybody coming in right? We're just doing it on what we're doing I'm reading central media. Um, but we've only had like 11 and so You know higher six It's kind of crazy, right? I mean, I feel like it's very unusual It's just people in a very low You know, that's a good amount of people that's higher Yeah, and and people too Uh, one of the women is ex-military um Two of them have previous creamy experience um I'm trying to think about the other three. I can't remember but all all decent people like I'm saying decent because I don't want to I'm sharing with heather when you took your sabbatical there a minute ago that We are hiring as many people as as we would like to have but the quality of people I mean the people we are hiring, you know, they're they're coming to work every day. They're doing great work they're they're We really like the people we're hiring. We just aren't hiring enough of them at the moment yeah as opposed to Alternatives joining cited about but You know, we've all been there, but that's not the case right now. We just We're getting a lot of application but we're having a hard time closing the gap between Again, I say the application, you know, they're the initial lead if you will I'm interested in a job but actually getting them into the pipeline and getting them to apply and and having the discussion it's You know, we we feel like part of it is these are folks just kind of going through the exercise so they can keep You know the right employment insurance uh active I think for us because we are strictly indeed That a lot of the people that are coming in through the pipeline don't know how indeed works because we have a whole 24 hour period and then if you don't do what you need to do we reject you and then we send you a letter Sorry, why we reject to do and they'll they'll message me back two days later. Oh my gosh I didn't know this was in here. I didn't know this message was in here Um, so I'm finding a lot of that so I don't know if it's people that maybe haven't used the platform before And aren't familiar with it Okay We also We also are using a new chat bot Um, and I think that maybe that is having something to do with that So we're getting quick messages when somebody um is showing interest and then the the chat bot Is responding really quickly So I don't know What what's that through Okay through um, facebook Um, it's not a facebook chat bot. It is we got it through So we're on a webinar and oh you guys know him. What's his name? Um, let let me just get the information Is the chat bot does the chat bot engage when they're on facebook or is it on your website? Facebook and our website Oh I like that Yeah, actually we should get him on we should get him on here tom as a guest I can find his Yeah, the rejection Simple growth Yeah, okay. Oh mic Mike, thank you. Okay. Yeah, Callahan my Callahan. Yes. Yes Wait, we should get him on here. Do you use Do I use what first out of pilot? No, uh, no, you don't you don't have to I did not know that Yep, it's a It sounds like a fairly new offering that they have one of the things that I like is um, we use it for sales and The chat bot when they give you the address it Calls for the address makes give the address and then goes to zillo finds out their house and then spews information to them about About their home says. Oh looks like you have a A 2400 square foot house four bedrooms and three baths. The price for that is wobble I love it That is really cool Yeah, yeah, great. Yeah, everybody Mike Callahan. Oh no But blue skies too, they're they're doing some hiring right now too. Um Blue skies uh name guys Sean Sean day Yeah, so Linda are you asking about um, oh Mike Callahan's simple growth is what I have on here on the little chat bot So we'll reach out to Mike and see if we can get him to help us out a little bit Yeah simple growth What else are you guys doing that is working? We were talking earlier Heather and I were um on our mastermind accountability call this morning And we were telling tom we're literally on that call for two hours talking about different strategies and different things to do and You know because uh one of the one of the women today is a deep dive on wednesday as we do a deep dive So we're doing a deep dive on her company. It was all about hiring and where she's at is Really, really hard to find somebody. She's not getting applicants And those are the good ones like she the story she gave us we're like So I'm gonna I'm gonna share this story. I don't I don't think she'll care. I'm not going to give any names So she hired this gal. She's gonna help out in the office. So I'm not in the office She's gonna be like a field supervisor best person she can find right? She says okay this morning It's the first day. She says okay. I need you to do the health check. Here's the form Get asked everybody the question fill out, you know, all of the information And then after we get those filled out and you'll get them their supplies and then we'll move them on with their day So she said she said do you have any questions? She said no Send her off to do the job went into her office got to work And then that night she gets a call from this new after this new employee A new field manager saying, you know, I'm just not comfortable working here Um, I'm not gonna be back tomorrow She sent two people out into the field today That said that they had been in contact with someone and I really think you should have done something different with that And our friend is says She's the one that says she never showed me a health check that was the problem nothing She's just like, okay, collected them all Have a good day y'all And she went out with them My mind when she said that Because it's like you go to the grocery store you go to the bank you go to the gas station Like you're going to all these places and all of these people could be infected as well So as long as you're taking the right precautions Is what matters Yeah Not good critical thinking skills not good common sense skills It was just it was a rough and that that was her best applicant y'all The reason I'm not that upload that was her best person so I mean it's kind of hard when your best person is Oh Ernie we will do a webinar next Monday at four on this Facebook live channel Oh really Tom you didn't tell me I didn't know I mean this is cleaning business today Facebook page so That's awesome. I love it what time are you guys doing that Ernie four o'clock it looks like So it's Monday at four o'clock so It'll be before us. Oh, yeah, I see it now. We have an opening Yeah, so we have a jump off there. Okay, that's that's kind of awesome um Yay, uh, I can't wait to hear what you guys have like new stuff and new ideas Did we come up with anything really we didn't really come up with anything new and unique just more Boots on the ground gorilla mark gorilla hiring, right? Like you just got to go out there and do the stuff I'm gonna have to do all the things right now is what we came up with uh, can't let anything sit and Her situation is a little bit more desperate in that She she doesn't have the luxury of Making it hard hire right now She doesn't have the luxury of a long application and a really intense process She really had to tighten up and I don't know if you guys know this. I hope you guys all remember this um that How you hire has to change With the climate right if you have Only employees that you need you can have as Regimented and as tight of a hiring process as you want and Hiring is fair right only hired the creep of the crop, but sometimes especially if you're a smaller company Sometimes you you have to hire somebody because if you don't get somebody hired then You just can't do business so You know we hear this all the time we throw it out there all the time like hire slow hire fast Which is great in a perfect world. Absolutely hire slow hire fast But you know i'm i'm gonna be the first one to tell you that when things are scary and things are hard hire fast hire fast too, but hire fast get some people in there and get some work done so that You get a little bit of relief and you can breathe a little bit easier because when there's all that pressure You're not going to be making great decisions anyway What sarah's saying here? She's had five three weeks ago. I'll do it great. She's like me Knock out more color. I mean Do more this week. I have a great time in progress. Let's say extended unemployment Now Well, we were talking Earlier in the week about changing the $600 a week for unemployment to I guess there's some discussion about a new law where they'll pay $450 a week for somebody who Gets a new job So it sounds like they're going in a direction that when the current current law expires Towards the end of july that if they come back with something more It's going to be an incentive to get people to work as opposed to an incentive for people not to work I haven't heard Anything that says that they're going to do the $600 a week when it expires in july um in the state of florida Um unemployment is like not a it's a joke here I think 28% of the claims that people that have filed for unemployment Have actually gotten paid out and that governor said that it is either people who did not fill out the paperwork Correctly where they didn't qualify for it Is that crazy? Wow We laid off about 20 people and I've not received one piece of paper Paperwork to fill out anything for any of the employees Wow So that's not really So I guess never I guess the other 72 percent They aren't getting their $600 a week. They're not getting anything, right? Nothing no, and I think that's why we got very lucky that most of our employees came back because nobody Got the money right Yeah, yeah So those of us who have been working get 100 million dollars. Yes, let's push that through marsha. Come on now. I mean, let's go for that Yeah, we'll look we'll look at the issa resource page and we'll show you how you can send letters to your congressman That should be our new grassroots political uh initiative Yeah, somehow I'm thinking that our time and resources might be better spent elsewhere. Maybe Just a guess there. Oh, we haven't asked today anybody Did anybody get any any recent anybody get in Yeah, since yesterday we had somebody yesterday got uh idle funds So i'm wondering if anybody has gotten any idle or He said yesterday, um Where are we tom with the senate and this decision? Have you heard anything? That's making me insane insane Well my goodness, we don't want you to be insane les Come on. Thank you. Tom. I don't want to be insane. I have things to do today um According to roll call the senate may act on No, that was passed by the house. They may act on it today and this article came out earlier today two o'clock or so I believe so Oops, they may have already done something but They're saying if there's going to be any pushback There's a couple of senators that don't like the provision the way that the house bill will allow a company to Apply for ppp funds all the way up to the end of 2020 so In december if you haven't gotten your ppp funds yet you can apply for them and There's a couple of senators that say that we've done a really good job of putting ppp funds in the hands of companies that need them We've also done a really good job of putting a lot of ppp funds in the hands of companies that don't need it and You know if anybody needs ppp funds in december something is really wrong So they don't want to give people that long to apply for it And they're suggesting a compromise something in august um Marco rubio is kind of pushing back on the 60 percent threshold the way the uh current house bill is written If it'll let you go from 75 percent down to 60 percent of those funds having to be spent on on payroll related expenses But if you drop below 60, none of those funds get get forgiven. It's not prerated and rubio wants to change that They think they're which part does he want to change tom the 60 percent He likes the fact that it goes down to 60 But if you wind up spending 58 percent of those funds on on payroll, he wants it to be prerated. He doesn't want it to He wants still wants some of it to be forgiven wants to use a Some technical ways that they can make those changes pass it and The house isn't needing this week But there's a way that they can do some type of remote voting and They believe they believe that they've still got a really good chance of getting all of this Past and on the president's desk by the end of the week, which would be good news for for us Well today's wednesday so They got this thing called a pro forma session where the house could vote on it without physically being in washington Ah nice Then why if they've had this all along then why do they keep making this big deal every single week? The house won't be here until next week. The the senate isn't going to be in session until next week I don't know for sure, but it might have to do with the nature of the vote um The tweaks that the senate is suggesting Really they're trying to do it in a way where It's not like changing the the whole bill where the whole house has to go through and reconsider it again There in essence they're saying we approve your bill, but want to change this little thing and that little thing and I don't know And the edits are so minor that they can go ahead and do it through this pro forma This might help Yes, i'm only a bill and i'm sitting here on capitol hill. Well, it's a long long journey to the capitol city It's a long long week while i'm sitting in permitting, but i know i'll be a law someday At least i hope and pray that i won't forget what you did I remember that being so much better That's right Yeah Memories though, I You know, not many of those schoolhouse rock things do I remember but everybody remembers i'm only a bill Bridget, you're not sure you'll keep it or not. Well, you know what that's a That's a new thinking right more people are Are having that internal dialogue about whether or not they're going to keep it I'm guessing it's related to the interest backing up as of the day you receive it Is that why or you have some other Kind of reasoning around that and are we referring to the idol? Are we referring to ppp? She she said her idol was funded monday, and she's deciding whether or not to go Yeah Yeah, I don't blame it's a lot of amber certainly got her portal. Yay amber feels good, right? No action on the bill. Thanks Ernie Ernie went and checked the The senate website nothing yet You know, I just I just want some answers y'all just I'm looking at the idol as an insurance policy And if I have to pay, you know the interest after the year for the size of our loan I'm willing to do it because I have no idea what's going to happen in the next 12 months So Really smart people We are we are And ours and we dumped it in a separate bank. So we can't see it. So it's like not even there Yeah Said that she gave her she didn't keep it I mean That'll save something in it Yep Yeah for sure. Oh, and she doesn't want the paperwork. Oh, you know, I hadn't even considered that the paperwork is like I'm not a huge fan of paperwork. If you're not a fan of paperwork. I get that But you know what that's really saying something Leslie for you down there in california That's I feel like that's a really gutsy move in california because everything is just so scary and Being 30 some odd percent of payroll Yeah, 39 was that what Leslie said hers was It used to be I think she's yeah, you see Yeah, did you hear that Heather? I workers are 39. Yeah, you got to be Yeah, we're all over Sorry Heather. What? No at 39 you have to make sure that you are charging the right amount of money in order to make profit And paying the right amount too, right? And that that's that's tight that is When I first heard that I was telling everybody on the call yesterday when I first heard that I thought They misspoke they meant 3.9 Obviously not 39 Uh Yeah, she says much more reasonable now. We'll thank goodness for that One of the things that Laura shared with us yesterday if you missed it though is there's Some some some thinking brewing within the insurance industry that they will Not count the payroll hours or salaries accrued when you're in your forgiveness period for PPP When you're for your workers comp on it In that sense meaning you're not having to pay workers comp for that period of time Which that's not law. I mean, that's not it hasn't happened yet but that's discussion amongst the uh insurance companies and um The guys down in florida Do I just do a blank who the guys that that do the uh the rate Earlier when you said, you know the guys down in florida earlier when you said that today that was heather Well, that was heather The organization that that that comes up with the scope codes and all the uh does the actuarial stuff on on workers comp um Doesn't matter. It's a four letter acronym. Oh, no, and they're trying to try the mix NCCI. Yeah Yeah So that would be that would be really awesome if that happened because then we don't because we were kind of fretting about that earlier in terms of You know, we can't write the workers comp off to to we can't pay for the ppp funds And it was like people were upset about that. It's like, I can't you know, I can't get that free money too But we're not gonna have to the insurance industries might might give it to us. Let me um The other day we were on a call and one of the owners on our mastermind group um Didn't know there was a difference of coding between residential cleaning and commercial cleaning and that they weren't paying the right code um So make sure you know what's coded correctly through your workers comp agency because sometimes the agent doesn't get it right either And yeah I know honestly though if I would I would at least give consideration to to looking for another insurance agency if that were the case because that's what you pay those guys for And that's a pretty that's a pretty big. That's a pretty big mess up Yeah, I'm a big actor or a broker. We use a broker that handles all of our workers comp and they shop it out every year Or during liability our property insurance things like that um We have to go through an audit though every year and I know with some agencies We don't have to or maybe at state mandated, but we have to and we're still going through the audit from our workers comp back in october And they send out 2,100 bucks and you know, I've been to this before And we're back at it that i'm like no you didn't do something right go back and work your numbers um, so our ox manager they took all of her salary and dumped it into the wrong bucket So therefore they're making wanting us to pay So knowing your numbers and knowing what you're paying for is so important Yay, Heather. I can remember fighting with you. Tom, you remember right when she first came to foundations Didn't know any numbers was like And and now I hear you constantly preaching the numbers now they're to everybody. Yeah I know Knowing our numbers landed us that quarter of a million dollar contract yearly contract that we landed So i'm a big big number pusher now API group, uh, Tom Yeah, I mean we there's a lot of opportunity there. No seriously It's a this is a hard industry and you work really hard and you got a lot of people that are burning a lot of calories I'm working really hard and Working hard is necessary, but it's not sufficient You don't manage the numbers and if you don't know what you're charging and what your costs are and All the ancillary costs like insurance if you're not on top of all of that You know, you're you're cleaning a lot of homes and getting nothing to show for it I actually just remembered a really good question, Tom So, um, we have this one of the business owners, um on the call yesterday Was say um asked this question. I was like, oh my gosh, that is some people are just so smart, you know so, um every month we do a book a book in the month and uh last month we're doing a Um finalizing we did profit first so everybody implemented profit first over the course of the month and um This this business owner was talking about The money that's going into taxes So he has to pay pay personal his personal taxes and he pays those quarterly and he's trying to figure out with then with the Money situation the way that it is like with the ppp and the different money's going out Your profitability is going to be way different how much just allocate to to taxes Like before for example easy numbers I'd say he was before putting in a thousand dollars since he doubled that and put in 2000 Like once we started talking through it, that won't be enough because you did not your profits didn't double Through this Um, especially for the quarter chances are good. They're quite a bit more was like wow We hadn't even really considered that We're just still putting the same percentage Into taxes and once you figure out what you're Let's say say your profits did double that means your taxes are going to be more than doubled because You know there it's tiered in your marginal rate The tax you pay on that last dollar is going to be more if you're making more money um But I would I would kind of You know, I wouldn't be anxious to go crazy. I mean you can go ahead and you can do your your profit first and have an account for that I don't know if i'd necessarily be sending all of those extra funds to the ir arrest. He's not paying it Right. He's not paying it. It's just going into his profit first account Account so that's sitting their way That's that's the whole deal with profit first is you have the the money all in buckets. It's you know what it is It's like the fancy envelope system from the old days Right, you know back in the olden days got a paycheck You were poor you were 20 you lived in one bedroom apartment. You took your paycheck You took your 10 envelopes you put a hundred dollars for groceries 50 dollars for power 10, you know, whatever That's what it is. It's just a it's like an account It's a way of like making sure that you have all of your money and the first thing that you pay is profit And I love it because Say again heather I i'm sorry. I keep interrupting I do believe in his book. Um, I didn't read the book I did the audiobook that he said that's the reason why he developed Profit first because his mom used to do it like that with the envelopes Yeah, yeah Oh, I don't even remember that part. Oh, well that makes perfect sense to me Yeah So I really got turned on to it in a bigger better stronger way when um one of the people in our growth group Um, I I was doing one-on-one coaching with her a couple years ago. Maybe two three years ago And she was really struggling financially and not not struggling like going to go out of business struggling, but you know Just hard like always struggle to make payroll and then tax time would come and oh, you know, like Trying to find the money and also getting a paycheck the money was just a struggle It was always hard and always having to figure out break even every single month Make sure that you're like gonna be okay And it was just hard And I saw her at the convention and she took a break From cleaning for a while and started doing some some other stuff got back into cleaning She went to convention in vegas. It was her first convention. She bent to in a while And I asked her how she was doing And she said i'm doing great. I started profit first and liz. I want to join Your big mastermind group because I've got $15,000 in the bank. I'm telling y'all If she could have had $150 in the bank back in the day She would have been thrilled So I was like, okay, you know, we're gonna especially for small companies really struggle. I'm like and and megan I know megan like um works with a lot of people with profit first And you know a lot of me some megan lights if she she says yes, I'm like all hell The author of this is mike repelitz And you turned me on to you told me to read fix this next and i'm almost done with it and I know why he's so good because he mentioned several times in the book that he went to school at virginia tech So he's a hokey That's it tom. Yeah, that's it. Tell me what what do you what do you think about fix this next? I think it's a I think it's a pretty cool book. I mean, it's uh, you know, it's very easy It's very easy to get into the mindset that you're not gonna mean things that I need to to fix in my company You probably do but if you don't do them in the right order, you're not going to get get you know Good outcomes and it helps you prioritize what the priority needs to be So that is our work for next month and I don't have it yet. So maybe you can tell me your copy when you're done Well, actually I say read I know I do think i'm like fun when i'm like running and Falling over stuff. I actually I listen to it But then when I really want to work a book like i'm like because we're gonna have it for book club I know i'm gonna have to be working chapters So I so I bought it the thing I really like about this book is it takes something that looks really hard and seems so hard like everybody gets stuck in this and Little business this big business get get stuck in this mindset of what do I do next? You know like so many things to do my to-do list can be like 90 things long But what's the most important thing? I love that this book really helps to figure out what's next I love this What the reason Yeah, she's reading it. Yay. Hello. Are you liking it so far? Heather, I really liked it. That's why we're having it for a book of the month But tom, the reason why I suggested it for you is because you're so freaking busy You have so many companies and how many companies do you have right now? I have no idea I don't know He doesn't even know we found we found taxes for 13 different businesses last year so I get you know a lot more than a rational person should have And and I see you Like all the time trying to do this and trying to do that and I'm actually super impressed that you're able to juggle All of that stuff because I couldn't but one time we're on a call and you were like I got too much going on right now and that's what made me say Check this book out and because when you got too much I mean at some point in time it doesn't make sense to be working 80 hour weeks. I know that's not you tom And I know you're still in for the 80 hour week But a lot of people you know It's got me thinking It's got me considering that maybe there's there's there's a better way Not immediately. I've got a few commitments right now that I need to work my way through All right I'm gonna get past chapter four Because I'm known for Getting to chapter four and then Look at me writing this down heather. You see this I'm writing it down Yeah I did the audiobook Sometimes books aren't worth going past chapter four You know This particular book, you know fix this next is is worth going all the way to the end But you know, sometimes you get into a book and it's like, you know what I got better uses of my time This isn't what I thought it was Do you want to know that sometimes it's not the right timing Yeah, again heather The only book that I read completely through in the last two years was drive and when I saw that that's on our book club I'm like, yay Yeah, that's that's a great I mean, I really I can't imagine having a business book club without having drive in it, right? I'm sorry. I don't know how we got off on books because anytime liz is talking books It's gonna go off on a tangent. I I love me some books And tawn is not much better About books you're not much better than I am you read just like I do constantly It's like we can't stop Gotta gotta gotta gotta keep growing right you're growing or you're dying We don't have time I'm just a doer so we're still growing You are a doer so you are really good You're a really good heather at letting other people read the book Tell you what to do and you're like, okay. I'm doing it and you do so Daniel Oh, yeah No, she had her a heather day We gotta call heather something else I can't handle more than one heather I I'm cleaning for heroes and um, I guess you know You were with us a few weeks ago Heather canning talking about you know your experience with your your your your your national debut through Fox news and the work that you're doing with with cleaning for heroes and you got a ton of publicity and Your phone was ringing and Liz. I know that you're you're active in that program as well. Um, Any any updates there that that we want to share? Okay, so I cannot go anywhere with people saying oh my gosh your celebrity. I saw you on tv It is hysterical. I love it my hi, hi Let's see. I'm not too sure how many we've gotten to date. Maybe 30 hi 40. I'm not too sure. The call was 30 wasn't it by the end of the month? No, 100 Wow, okay. Um, we've come up with some challenges. Um with it. Um, but we're plugging through and the staff um Getting them involved has been really amazing Like they've really gone into some houses these people really needed the help And you know, they came back in tears, you know, mean what they did for somebody. Um, you know, it It's been really great for them Wow 30 is a lot I mean, that's like one a day. I mean Yeah, I think I do four I do four a day Okay, well I dream big right You've done 30 you've been doing it for what about month? I know, uh, I think we started it when I was on the news two weeks ago. Oh Okay, well 100 was really crazy then We actually have one person in the office dedicated to it. Okay. That's it. That's ambitious. I love that though because Heather gets Stuffed on I had to catch myself, but she does she's a good job. Tom. She's amazing. Yeah Yeah, and actually Heather, that's one of the reasons why I love working with you because I feel like you that's um, that's contagious That you know your let's do it. Let's get it done attitude is it's really contagious that that That gets other people to want to get things done, too No, I remember talking about MA groups originally I was like Heather, I need you in these groups. I think you would love it You're like, yeah, I don't think so Liz. I'm not thinking I'm gonna like those groups. I'm like, really? I feel like it's like right if you're ally, you know, like I don't need accountability I just don't need that because I'm all over that I get stuff done. I was like, you're right But now you got to get the right stuff done chick and and I need your help in this group I'm glad that you pushed me through it because you know the relationships that I've been able to take Away in the last two months. Um, the knowledge has been amazing. Um, because other Have these amazing ideas and I love to take those ideas and then kind of put our spin on it or how it's going to work for us Yeah, I do love that. Yeah, I just like the cleaning for heroes That wasn't your idea cleaning for heroes wasn't my idea I took it Verbate them from the guy who gave me permission to do it, of course Um, but those those calls for me are like going to convention and learning all of the stuff that we Learn when we go to them. So it's been it's been awesome For sure. Yeah, I love that too. Yeah, Heather Heather D says that Heather C. You're amazing You're an inspiration Yeah If anybody else is doing cleaning for heroes totally hit me up Um, we do have a landing page on our website that we have posted for um across the country To put everybody's information on there. So when people do go to our website, they can see The other areas that are also offering that service Cool Yeah Yeah I don't know who else is doing it, but I know a few other companies were saying they were going to start doing it So if anybody on this call is one of those people absolutely remember she was on fox news y'all Get over and get tell Heather so that she can get your name on there I will say I appreciate you get me not for anybody who has not ever done the news Like I know like my biggest goal was to be on the news and to be on a cover magazine And then I was like then I made it right Um, every single time that we've been on the news our phone has gone insane So just kind of putting out there care for what you wish for Um, then everybody and their mother calls after the air the news Yeah, that's great though. That that reminds me of shark tank, right people always talk about they go on shark tank Yeah, some of the people just go bankrupt because they can't handle all the business that comes their way Yeah Um, I just looking at the time it's uh 254 you want to share some stuff Sure clean business today. Um, you haven't subscribed right here Put your email your first name your last name you get on our mailing list We have had a really good summer at cleaning business today had a lot of uh, awesome new content really proud and excited about What Derek and the team is doing there? Um Um We've got our oops coronavirus downloads page that we share every um Day we have this call if you go all the way down to the bottom There's a download here. And this is a zip file because um Laura loaded sob with with all kinds of really cool information. There's like a half a dozen Documents in this download here So if you click on this it'll download a zip and then you can get all the I guess supporting documentation for all the programs and pending legislation And changes the good the bad and the ugly that she shared Yesterday if you missed yesterday's uh facebook live I would you know, it would be worth your time to go back and and just find it uh here on on whichever facebook page You're on and and and listen to it. It's uh It was good. It was one of our better ones and we we keep saying laura. That's laura being cheney from moody's insurance you guys Um, so if you haven't heard of her before check her out, especially if you're having any kind of struggles with insurance Uh, how many did she say what what portion of her business is residential cleaning down? Do you remember? Not necessarily residential. She has residential in commercial but 80 percent in total of her of her day is spent working with cleaning companies and the little mess up that uh, heather was Sharing about knowing somebody whose scopes code was wrong and they didn't have their employees classified, right? You know, that's the kind of thing that that a good agent wouldn't let happen and laura's a good agent I mean, there's a lot of good agents out there. But if if you're not happy with what you got I would definitely Check laura out. They know their stuff And especially if you're a small company and you don't have workers copy that Um, sometimes it's very hard to get uh written for workers cop So I think moody is one of the companies that will pretty much write your policy Uh Yeah If uh, you've signed up for phc, um Or taken any of the uh, the the modern cleaning class is covet either one You'd have gotten an email last night explaining our status on getting the new platform up. Um The plan is to be up by the end of the week. Um, might happen sooner than that Um, there's a lot of moving parts trying to get every employee every Every student associated with the company that they work for and getting that right up front and that's been been quite a chore and Some people gave us spreadsheets. Some people gave us emails one at the time and I'm not We've got some some people working working on our team that that I owe some some big favors to for for helping us figure all this out But um, we we feel pretty confident that we're going to have the new new site up by friday, um Class number Right tom correct. We have to be silent right now Because if everybody we've got people rolling on the old platform It just completely blows up everything that they're trying to do to get this straight but if you just hang with us for another couple days and friday, the uh class five of phc is going to be going out and it's going to be awesome. I think it might be our best class What do you think? It's my class Yeah, it's gonna be a good class We uh, we're looking at it today and it is it's it's going to be really good. It's going to be really good I hope so Um, um, I know we don't want anybody to enroll today But do you mind still sharing the class so people can see what's in it? Sure. I could do that This is kind of weird. I can share it. Just just don't Yeah, everybody cover up post it. No, right don't anybody look at how you how you sign up for don't show the button I just want them to see what's in the course. Um, I I think it's really impressive at How much is in the course just to give you an idea? I um, I'm the one that was putting together class five Which is how do you clean that content services? Um, it also includes furnishings and one other thing. I can't remember what um Stop when I When I first put this Together just taking all of the information and trying to put it on slides. I had over 70 There's so much content I'm like, okay I got to like whittle down these slides So I have slides that have like four pieces of information on them Kind of hit them quickly, but this this information and not just class number five I mean, I've just been recently working on class. I've spent a lot of work but um Every single class class is like so Full of information that it's kind of shocking to me Um, today we had somebody on Janice actually the one who's writing all of this content You you guys know that she's the one that was like one of the big The big names and in this book write, uh, uh, professional house cleaning technicians manual for the Of course, she's the one that's putting together all this content She's taken a lot of what was in here updating it upgrading it all the new information that's come out How old is this Tom? I mean it feels new, but I know Physical copy might be new but we did that I'm guessing years ago My 2011 It says copyright 2011 This copy anyone Months to develop that so we I mean we started the project long long time ago but yeah, yeah, yeah But a lot of changes since then and kind of shocking how many new things there are and new information so She was asking today. Have you guys gotten any feedback? Leslie? It's so good. I'm glad but she asked us this Are there any questions? Do people have any questions? Is there anything that wasn't clear that they wanted more information on because this is always looking to improve everything So Leslie if you have any of that kind of feedback that will be golden. We would love to know that And anybody else that One of the really cool things about this and the way that we're doing it We're putting it all, you know in the learning management system. So it's all digital, right? And you know, you can you can sign up and you can take the classes You know the modules inside the classes and when it's convenient when you've got time for it But it gives us the opportunity to constantly be revising and updating and tweaking things and making it better. So um You know when you print a book and it's in hard copy and somebody, you know, you go through and you There's a lot of things that just like typos and stuff in that book if you look hard enough It's like t you can't fix it because it's on a piece of paper But we're going to be constantly tweaking this program and your feedback is going to help us do that I'm Too Leslie. Yeah, what Heather? Um, so if I go in and take this class, um, and obviously there's a test right to pass it to Get the certification I would imagine Can I go back in and view it again after I've completed it? Yes Awesome the way the way that it works is there's a there's a test at the end And you have to get an 80 percent in order to pass it We wanted we felt that that was important because You know if you don't have at least 80 percent of it then then you don't have a good good mastery of the subject matter and You also have to go back and answer any questions you missed to at least demonstrate that you now understand What the right answer is so in that sense you're going to I love that so much. I mean anybody that took the hct course I guarantee you you were frustrated if you didn't get a hundred percent on that Because you didn't know what you missed. You didn't know what you got wrong. You didn't know what you didn't know I love this. This was matt rickett's idea Of doing this It was like training that they had to go through when when he was a pilot and I'm thinking well Yeah, you're flying an airplane. It's like just to step forward and go back I'm not sure us important stuff. You'd better know the answer to every one of those questions Well, I'm like, wow, that's a great best practice, right? I mean if it if if it's a good enough best practice for a pilot I'm all over it. But how great is that so if you don't get the answers, right? You go back and you find out what the correct answers are and you check that you now understand what the correct answer is So you still end up with all of the knowledge To me that is so amazing. I love that. We are in overtime. So If there are any questions We'll be here tomorrow at five. Heather. Thank you so much for for for helping us Anytime. Thanks for having me. I love hanging out with you guys and I'm laying in my bed while I'm doing it Thank you