 all for coming today and I'm going to start out at the top just explaining that today's webinar is really intended as a way for nonprofits that have recently joined TechSoup to just better understand how we can help you, what our offers are and just give you more detail on TechSoup and what it is that we do in the big world of nonprofit technology. And I'll say that if there are folks on the call right now who work for nonprofits and your nonprofit is not yet a member of TechSoup, that taking that first step and becoming a TechSoup member is a critical step in order for your nonprofit to access the offers and services products that I'm about to describe in this webinar. So if you're not already a TechSoup member, you want to take that step and you could do it if you want right now. If you go to techsoup.org, top right hand corner of the website, there's a join button, go ahead and start that process now. All right, welcome to TechSoup and our new member orientation. Some quick notes on how to engage during this webinar. There's a Q&A feature that you should use for any questions that you have. After the webinar is through, we will send you a follow up links to the deck that we share today and that should be helpful for you. And then if you need to use the closed captioning that's available to you through the CC button located in the actual Zoom menu itself. I want to introduce you to our panelists today. You've already met Aretha Simons. She is our TechSoup webinar producer, always wonderful to be doing work with Aretha. My name is Nick Finn. I'm a senior director at TechSoup and I'm going to be your host today and narrator walking through the slides with you. And toward the end of the presentation, we're also going to be joined by Kevin Mulhall who works specifically in the TechSoup customer success department. And then Kelly Garrett, who's an associate manager in the TechSoup client services division. They both have some specific things that I think can be helpful for folks who are new to TechSoup. All right, before we get started into the details of TechSoup, I want to do a quick buzzword alert for folks because sometimes tech talk can get a little buzzwordy and not everybody knows what it means. Although most people do, but I think it's always fair to just make sure we're all starting at an even playing field and we know what these words and phrases mean. So the first thing that you may hear in the world of nonprofit technology is the notion of digital transformation. And it sounds like a big heavy topic. Really what it means is that your nonprofit is becoming more tech savvy and that you are using technology as a way to structure your nonprofit and you are also using technology possibly as a way to solve particular issues that your nonprofit addresses as part of its mission. The second buzzword that you may hear is civil society. And civil society is really non-governmental people and organizations who are working in communities in the United States and around the world to build better communities. It's the civil part of civil society that's really important here because that is us everyday people doing the work that we think is important to do to make the world a better place. And then the third term you'll hear bandied about a bit is cloud adoption, which again can sound a little weighty, but really what that is about is if you've got a nonprofit who's already using a lot of technology tools, cloud adoption is the process of using web-based technology tools. Kind of seems natural for everybody at this stage. If you're alive and using a computer anywhere in the world you're probably connected to the internet somehow. But cloud adoption means that those cloud-based platforms become kind of the central technology product that your nonprofit relies on. So with that said, I want to start with what TechSoup really is and how we can be helpful to you and your nonprofit. So first of all, TechSoup is a 501c3 non-profit organization in the U.S. And we are part of a broader global organization called the TechSoup Global Network. But in the United States specifically we are a 501c3 like most of you are. And that's important because it means that we understand what it means to run a nonprofit. We understand what it means to run a nonprofit budget. And the dynamics of running a nonprofit and having a nonprofit budget are different than what a lot of businesses and large corporations have to work with. And so as we work with nonprofits across the United States we do so knowing very well what the constraints are that other nonprofits have to work with because we have to exist within those same constraints as well. The second thing to address here is that TechSoup's mission, our core function, and all of you on this call have a mission of your own in your nonprofit, our core function is to support nonprofits and charities as they use technology to build a more equitable planet. So there's a lot to unpack there. The first thing is to say that our user base, the people and organizations that we serve are exclusively nonprofits, right? And specifically nonprofits who are trying to leverage technology. We believe at TechSoup that technology is a fundamentally powerful way for nonprofits to work in the world. It provides tools and passive communication that we've never had before. And then finally we believe that when you take nonprofits and Tech and put them together we can do the hard work of building a better planet. And that means a lot of different things to a lot of people. For me it's talking about the environment and having a peaceful world but there's all sorts of ways that we make a more equitable planet and we believe that nonprofits working with technology can do just that. Part of the way TechSoup makes that mission real is we host a catalog of affordable technology products for nonprofits. It has some big names in it like Microsoft, Dell, Intuit, Adobe, but there are many many many many more brands in that technology catalog. You access that catalog and I'll show you how in a little bit at TechSoup.org. And it's important to know that these offers in this catalog come as a result of TechSoup's negotiation with these technology companies because again we know that nonprofits may not always be able to afford the full public retail price of some technology so we try to do what we can to make Tech more affordable to nonprofits. We also know from having worked with these nonprofits over many years that it's not enough to just provide access to products. In fact what a lot of nonprofits struggle with is once they have this product what do they do with it? How do they teach staff to use it? How do they adopt the platform fully? How do they use all the bells and whistles in this software or hardware piece that they know they want to use? How do you implement it? And so TechSoup now offers a whole host of services to nonprofits and those services are designed to help you in your use and implementation of the technology platforms that we provide offers for. We also know that in the big picture plenty of folks would like the opportunity to build their technology skills you know to do better working with Microsoft Excel or maybe you need to know more about how to use InDesign or another Adobe product. So we create content courses and trainings that help nonprofit staff build their tech expertise. And finally like most of you we do our own grant-based programming meaning a funder and we agree on a particular set of objectives and we go out and we try to accomplish those objectives and usually for us that missionary of course is working with nonprofits trying to help them understand the technology they've got how to bring in new tech that they may need and how to implement all of that across the board. So these are the main pillars of what TechSoup is and now I'm going to spend a little time going into a little more detail on some of these that are probably of specific interest to you and your nonprofit. And let's start with the product catalog that I talked about at the top right. This is your opportunity to go into TechSoup.org and see a lot of different products that we have available. I'm showing right now in the slide deck just the homepage of TechSoup.org and just trying to show you visually exactly what that product catalog is right there in the top end navigation hard to miss. You can also access the product catalog by hitting this orange button that's a little bit further down on the page saying browse catalog. When you go to that catalog what you will find is a host of offers from lots of different brands and I'm going to highlight a couple of the ones that a large number of nonprofits really seem to instantly take interest in. The first one is Microsoft. This shouldn't be a surprise they of course are one of the gargantuan technology companies and happen from the start. And I'll say that they have also partnered with TechSoup from the start of TechSoup's existence trying to help us understand how we can better serve nonprofits and Microsoft has been with us for many, many, many years. The offers from Microsoft and the TechSoup catalog have evolved over time certainly as the cloud has become the dominant platform for people to really think about computing on. Microsoft cloud offers have become central to what nonprofits take from TechSoup and those cloud offers are really Microsoft 365 right. Microsoft 365 is the cloud based version of Office. If you're used to having Microsoft Office on your computer with Word, PowerPoint, Excel, maybe a few other programs that you use this is the web based version of it. It's more complex, it's more sophisticated, it's definitely more powerful and sometimes nonprofits need help implementing Microsoft 365 and that's something that TechSoup can work with you on. Another Microsoft product that we still carry is what's called the on-premises version of Microsoft Office. That means that it's just the version you download, you install on a local computer, maybe there are a handful of updates you get over time but at a certain point Microsoft stops updating that program and you would have to get the next or newer version of it to get the latest version. And then finally, of course, Microsoft Windows, if you're not running an Apple product and in some cases even if you are, Microsoft Windows of course is like an essential part of what nonprofits need access to in order to run the computers that they're using and we have access to the full Windows Pro operating system through TechSoup and that is something that an awful lot of nonprofits come to us for help with as well. If you're already running Windows and you just need the upgrade, we can also help you with that. Microsoft's not the only brand, another major brand that lots of nonprofits come to TechSoup for is Adobe. Adobe has been one of the leaders in the creation of graphics and design software. They create programs like InDesign or Illustrator or the perennial favorite Photoshop which everybody loves and then you realize how powerful it is and that there's so much you can learn about how to work with Photoshop. But all these design and visual programs from Adobe are essential parts of what nonprofits use in their communication stack and so from Adobe we have the creative cloud offer which is sort of what it's the big package that lots of designers and design firms use when they're creating visuals. We also have Acrobat Pro DC which is the main program you would think about when you want to handle PDFs, portable document format. Adobe created the PDF like they invented that and so today if you're trying to edit or create Adobe PDFs, Acrobat Pro DC is the main program that you're thinking about. It's not the only one that does it by the way of course, there are other versions of it. Some of them are much smaller and much lower in cost but the Adobe product that does this work best is Acrobat Pro DC and then we have a new offer from Adobe that a lot of nonprofits are expressing strong interest in right now called Adobe Express. It's actually currently available to nonprofits for a zero-dollar admin fee and you can think of Adobe Express as an easier to use, easier to understand version of creative cloud. You don't have to be like a fully trained designer who knows all the ins and outs of how Illustrator works in order to work with Adobe Express. The bar for entry is lower on that one. Intuit QuickBooks is another example of software that tons of nonprofits come to TechSoup for help on and especially during the pandemic we saw how important it was for nonprofits to not rely on paper and pencil accounting systems and it was unfortunate to realize that an awful lot of them still were doing that and suddenly when restrictions came and people couldn't be in the same workspace together, like they couldn't be in the same physical office location, those outdated paper and pencil accounting systems really showed how difficult they made things and so things like Adobe, sorry things like Intuit QuickBooks are a pretty critical product for nonprofits to think about. Again, not the only option for digitizing your accounting stack but QuickBooks is one of the most popular out there. You can get the QuickBooks online plus and online advanced from TechSoup and of course we also have some support services available through us to help you with implementing QuickBooks, transitioning your data into the QuickBooks platform, learning more about how to manage it. As I said, you'll be getting a copy of this deck after the presentation, after the webinar is through. If you're specifically interested in QuickBooks and have questions about it, check this link here in the deck. It will take you to some Q&A on QuickBooks that I think could be helpful. There's a host of other offers available in the TechSoup product catalog, far beyond what you are seeing on this slide but I just wanted to highlight some of the other brands and the corporate logos that you may recognize just to say that there are a lot of offers in that catalog that are worth taking a look at. One thing I do want to highlight is the TechSoup is not just about software. In fact, we are one of the original creators of green tech practices around refurbished computers. We provide access to hardware in a lot of different ways at TechSoup but our refurbished computer program is something that we're very proud of because we were one of the original thought leaders who said, hey, we shouldn't just take these old computers that folks are no longer using and throw them in a landfill that in many cases, if the computer was bought fairly recently, it can be refurbished and it can be reused by somebody else. We've provided access to refurbished computers for a long time now and it's interesting if you go and look at some of the other major hardware vendors that lots of folks have looked at online already. You'll suddenly see how everybody's advertising their green technology offers and refurbished lines of computers. TechSoup was one of the leaders who helped create that entire sector in the economy. Refurbished offers are not the only things that we have. We also maintain relationships for nonprofits with Dell, with Lenovo, and with HP. You're able to get brand new units from those three brands through TechSoup as well. JourneyEd is another popular hardware vendor that works with TechSoup but as I said, our refurbished hardware has been really a fantastic line for nonprofits to look at. Those units generally cost a little bit less. There are warranties that come with them and I think everybody can feel good about not necessarily having to go out and buy just the brand new latest greatest thing but maybe there's an opportunity to be more modest in our consumption and to get something that's been refurbished instead. The way to get to that hardware catalog is a little tricky unfortunately. No website is perfect and that includes ours so I just want to highlight for you how do you find those hardware offers. The first thing you would do is you go to the product catalog on TechSoup.org and then you got a look over here on the left side at the hardware link and then that'll take you to the hardware offers that you would want to take a look at. Okay so we've covered the software elements of the catalog. We've talked about the hardware offers that are available in our catalog as well but as I said earlier it's not just technology itself that TechSoup provides access to anymore. In fact more and more what we see is that nonprofits need help with services around these technology products. Services to help them choose the right kind of licenses for Microsoft 365 or services that help them adopt and implement into it QuickBooks or services that help them establish an entire broad managed IT relationship with TechSoup where we literally help you manage your entire technology platform across the entire year or we have a one-off service called Helpdesk where you have a specific problem with a certain hardware item that needs constant troubleshooting you can set up a contract with TechSoup and we'll just help you manage that thing over time. So the services are available again through the TechSoup.org website under the tab services no surprise there and you'll see several offers that I've just mentioned like Helpdesk Office 365 managed IT. There are many others one that I know in particular is really getting a lot of traction these days these tons of nonprofits of course are really interested in what can they do to replace their website or make some changes to their website and so we do have services to help nonprofits figure out if they can really afford to build out a new website and then if that's a realistic budget assessment for them then to go through the process of figuring out what should that site be what platform should they build it on etc so that's something new in the TechSoup services catalog that's worth checking out. Helpdesk as I mentioned is $35 monthly or 350 annually for the life of for unlimited support on that device. The Office 365 email and data migration service is an important one to call out here we can also help with the installation of office standard that's the on-premises product and then as I mentioned managed IT is sort of a systems wide approach where we can help nonprofits manage their entire tech stack. One other thing to call out here that's sort of interesting remember I mentioned that TechSoup does its own grant based programming as well one of the cool things that we did over the past few years with that grant based programming is we built out something called the digital assessment tool which is an online tool essentially a questionnaire if you will where nonprofits walk through a series of questions across different topic areas and technology and this is really a tool designed to help nonprofit leaders you executive directors or if you've got an IT director it's designed to help them understand more clearly where their nonprofit could do better in its technology use how they could update policies where are areas that your nonprofit may be doing really well already and doesn't need a lot more attention but it's a good way just to help you structure your own thinking about where your nonprofits technology stack is right now where it might need help and so that digital assessment tool link is also available and that services drop down on the site as I mentioned a lot of nonprofits are pretty interested in building out websites building a new website for them and so we do have services around that I want to check that out through that same navigation category as well in addition to website services you know think of traffic that's coming to you we also now have services available to nonprofits who are thinking about their own outbound marketing and outreach so think about things like emails that you may be sending to lots of different groups of people maybe it's your donors maybe it's supporters maybe you have an actual client base that you need to email so we provide services to help with that kind of stuff as well a lot of nonprofits are using google ad grants some of you on this call I'm sure are using google ad grants and they are essentially credits towards google ads that google offers to nonprofits there's some caps on exactly how you can spend it but if you can figure out exactly what the best way to do that is you could use up to $10,000 in ad credits each month for your nonprofit lots of nonprofits struggle with how to optimize that how do you use the full $10,000 in credits and so we've developed a new service working with nonprofits to help them with that and of course it's going to depend on your unique situation which is why it's not a one-size-fits-all solution I also want to call out the education piece that TechSoup now offers more and more which is also available under the services dropdown and that's TechSoup courses TechSoup courses is part of our broader effort to provide educational opportunities to nonprofit leaders and staff who really want to build out their tech skills and you know some examples of TechSoup courses would be like basic tech planning which would include thinking about what your budget is for technology acquisition in the coming year or in our there's a specific set of courses called the Microsoft Digital Skill Center around everybody's favorite excel how to become a power excel user something that I always love to learn more about because I think that program is really great as I mentioned before lots of nonprofits looking for help on email marketing so we have courses around that and Google Analytics and if any of you work with that you know of course that right now Google Analytics is going through some pretty big profound changes and they are retiring Universal Analytics and implementing a new version of Google Analytics and so everybody's got to be thinking about those kinds of things as well over 70,000 learners have accessed more than 200 TechSoup courses which we provide both in English and in Spanish not every course is available with Spanish but we do have many that are again going back to this point that TechSoup itself is a 501c3 nonprofit when we develop these courses they are written very specifically for nonprofits so you're not you're not enrolling in a course and then you start to realize that the course is entirely designed to help educate the sales department of a business right which is something that sometimes happens and but when you're a nonprofit person you're like well that's completely not the reality that I have to live in our courses are designed very much for the reality that you have to live in as a nonprofit worker anyone can sign up for these courses by the way which is a little bit different than the TechSoup.org catalog you know that those catalog offers are only available to nonprofits but the TechSoup courses anybody anybody on this call can just go to TechSoup courses and sign up and then start taking stuff there again like as I mentioned before lots of topics the Microsoft Digital Skills Center again is a real centerpiece of what those courses offerings look like there is a foundational skills track that courses folks asked us to highlight in particular which I think is just an interesting way to look at the different topics that you could see over time that might matter so you start with like some project management basics then some more advanced pieces of excel of course in the pandemic and in the post pandemic period or whatever you want to call this that we're in right now there's some big issues around how do you manage your remote team and so we've tried to do some work around that and of course there's essential pieces of every nonprofit's existence fundraising grant writing I mentioned email marketing earlier before but email is probably the most important channel your nonprofit is using to communicate with other audiences the Google ad grant that I mentioned before tech planning and then of course something I haven't mentioned till now but really critical element of TechSoup's catalog and support for nonprofits cybersecurity really really important for nonprofits and lots of nonprofits need to do better on security to be perfectly honest we don't need to run around with big scary stories about the ransomware attacks that everybody hears about in the news here and there that maybe a school district or nonprofit gets hit with but if your nonprofit is not thinking seriously about cybersecurity and making sure your systems are protected please join TechSoup and look at what's available in that catalog to you it's critical that you protect those systems because you're also protecting your staff and you're protecting your donors and your clients and anybody else that your nonprofit interacts with right so that's the overview of TechSoup so far I know we're going at a good clip here there's a lot to talk about but I'm going to step back here for a moment and bring to the front Kevin Mulhall Kevin and I have been doing these webinars for some time now it's always great to hear what he has to share with nonprofits around the customer success journey at TechSoup and and customer success is really like you're a member of TechSoup you've taken some products how do we help you use them so take it away Kevin. Thanks Nick it's a pleasure to be speaking with you all here today again my name is Kevin Mulhall and I'm a technical customer success manager here at TechSoup for those of you joining us today that may not have heard of the customer success team it's totally understandable our group has only been around for just over a year and I'll actually have some additional details about who we are later in the presentation before beginning though I'd like to start with a quick poll question Aretha if you could thank you so much is your organization currently using Microsoft 365 there's no obligation to answer of course we'll give it about half a minute to field some results and see where we land oh very interesting so as of even two webinars ago we were at 91 percent last week we were at 77 or 78 we're at 59 percent so this is uh this is very very exciting um so my guess uh some newbies if you will so we can go to the next slide so on the slide here we have a breakdown of pricing between the various 365 subscriptions first I want to start um beginning with web only offers such as Microsoft Business Basic and Office 365 Enterprise E1 if you have volunteers you need licensing for Microsoft has a license for that it is the Microsoft F1 or F3 license for the sake of time I'm not going to fully dive into all of what is in here in the chart but I did want to mention something regarding how 365 kind of exists if you will you have as you heard me mention web based the other type of license versioning that you have is what's called a hybrid license a hybrid license will provide you with access to a web based application or applications along with full a full desktop experience um of the applications that you're probably many of you are familiar with word powerpoint in excel the subscription types that include this for example include the office 365 E3 the business standard business premium and the Microsoft Enterprise E3 and E5 offers I also want to draw quick attention to the last item on the slide uh azure for those who may be interested in learning how to use a platform that was designed for additional software as a service features as well as what's called infrastructure and platform as a service thank virtual machines thank databases thank you even recovery disks uh Microsoft kindly offers a $3,500 annual yearly grant for those who are eligible um uh azure has about 200 the last time I checked this was a little bit ago was about 228 or 29 uh different services uh so it's definitely something that's worth taking a look into um next slide please for those interested and ready to begin the journey forward toward accessing Microsoft cloud solutions for your organization there's a three-step process first you'll need to create an account at the Microsoft nonprofit portal next you'll need to have that account validated the validation service component is something that's provided in the back end by TechSoup in conjunction with Microsoft and typically takes five to seven business days to process no Microsoft will communicate that it may take a little bit longer it typically doesn't but that's just so that you're aware and then the final part of the process we'll be introducing what we refer to as the cloud manager or cloud manager tool to an individual authorized account on TechSoup this CSP quote-unquote introducing process will allow you to access the storefront where you're able to purchase licensing if you find yourself stuck in any part of the process we do have a team at the ready to assist by a chat as you can see here in the bottom right corner next slide understanding and moves the cloud can be challenging for organizations we offer a free consultation service during your session we'll be able to amongst other things discuss choosing the appropriate subscription license provide recommendations for services and courses license implementation and ongoing support to you at no cost next slide so as promised a quick overview on what customer success is the customer success and customer success team are a small very small dedicated group focused on assisting customers with some of the following items technology review and planning organizational strategy identifying opportunities for potential financial and volunteer supports triaging managed support projects and services and providing quotes and invoices for bulk product requests so with that I'm going to hand it back on over to you Nick and I thank all of you for your time great thanks Kevin and again that customer success team is really there to help you once you've engaged with the catalog get the most out of what it is that you're working with and if you have specific questions right now again like I encourage you to drop those into the q&a section next we're going to pull up Kelly Garrett who is one of the wonderful members of the client services team and they do the amazing work of talking hands on with nonprofits hundreds of them every day to help them navigate tech soup systems and troubleshoot any problems they may be having so Kelly take it away hi everybody I'm Kelly as Nick introduced me I'm the associate manager for the client services team um client services is going to be the team that you speak with when you contact our customer service we handle account management we can help you navigate the website if you've requested products or services we can help you find your of the filling emails which are sent with the information about how to access the offer that you requested things along those lines and so today I'm just going to be going through some basic tips and tricks that we have for navigating the website and also how to contact us if you do require some support and next slide please Nick perfect so one of the main questions that we get at tech soup is questions about the product itself and a lot of times these questions are actually already answered on the offer details page which is when you go to our website www.techsoup.org you navigate to a product that you're interested in you open up the page and you have the you know the title list at the beginning at the top there it notes what donor partner um provided the offer it tells you what category it's from which you can always go into our catalog and navigate by category as you see up in the top left corner there is the category drop down so if you're looking for accounting software you'd see this product listed there um you also see what platforms it runs on sometimes it might say windows it might say mac it's a multiple platforms things along those lines um when you reach the offer details page you do want to make sure you're reading all three tabs of information and we've highlighted them here for you where it's description on the left subscription details in the middle and rolls eligibility restrictions on the right and you do have to actually click on each one to have a different page of information show up and so we highly recommend reading through all that information going through all of that and then you could always reach out to us if you have any follow-up questions or clarification questions but a lot of the information is listed there or it links to where you could find that information because the products that are offered through tech soup are not unique individual products it's the same product that's out on the commercial or retail market so QuickBooks Online Plus that you get through tech soup is the exact same software that you would get through Intuit the only difference is that it's technically a donated subscription meaning that Intuit doesn't charge you anything for the subscription tech soup just charges you our admin fee which allows us to you know run the program and get things going to you so that's something to keep in mind is that there's not going to be any differences it's just basically a discounted or maybe a donated version of the product but the software service etc should function the same as it does and a lot of our partners are going to be the ones that you'll go to for actual product functionality support since it's their product that they created that's the exact same one that their texts are used to supporting next slide please perfect so if you do have any follow-up questions about what you're reading on the offer details page or you want to have need some help you know changing some information on your tech soup account you have some questions before you register for anyone that's not registered yet you can always come to our help page here it's a great place to get started it does have some contact information at the bottom so for our PR team there's listed information contact info things like that we also have an FAQ some of the questions are listed on this help topics page you can also click that blue frequently asked questions at the very top that was in the box you can click on that tab and that will change you over to our FAQ which has a lot of great information as well we always highly recommend looking at one of the main things that people come to our help page for is accessing their validation tokens we do have quite a few partners that run their own nonprofit portals on a separate website google for nonprofits is a great example of that they have their own google for nonprofits website and portal and you have to get a validation token sometimes to confirm that you've been validated is eligible to access that so you'll see how do I find my validation tokens listed right over there and that's a great place to go to find out more information about tokens and also there is a list of partners that where you can click on the name and it will go take you to the page where you can generate a validation token it's not something we send you something they can get access to um perfect so once you're on here you can click on the contact us link which will take you to this next page and that will take you to the contact us page and this is where you can get in contact with uh TechSoup's customer service um also called account management group which is part of the client services uh team uh on this page as you see there is the first section where you can enter your contact information give us some um give us a little description of what's going on what you need assistance with um I always highly recommend getting your EIN number and for making sure you provide that when you submit the contact us form or when you contact us just in general um it allows us to find your organization in our systems uh quickly the EIN number is a unique number so we look it up we can usually find exactly that organization um otherwise searching my name can sometimes be difficult if there's any abbreviations or acronyms or anything going on there it can throw things off so always have your EIN tax identification number ready when you contact us um if you prefer to speak to someone over the phone we can absolutely do that um at the bottom of the contact us page has our phone number and our hours um and we also have a live chat feature um that chat feature does connect you to a real live TechSoup representative it is not an AI it is someone that you are talking to um a live person and they can give support um through the chat feature too so kind of three options you have here uh contact us by email which is through this form uh calling us at our customer service phone line or connecting with us via chat which this chat button is on most of the pages on TechSoup dot org but the easiest you always will know it's on here for sure so you can always go to our contact us page to find it if you're looking for the chat support feature perfect the next slide awesome so uh for the three ways to get in touch with us there is as I said chat support um this is available from 7am to 4pm pacific time we are located in california so we are on pacific standard time um phone support is uh you have the phone number listed right there and that's available from 7am to 12pm pacific time and our contact us form submissions they are an email um and we aim for three to five business days to get back to you um however with the end of the year I do want to let folks know that email communications are running um are running delayed right now we have a lot of people coming in sending us emails about any of your budget things signing up for stuff things things that they ordered in the year of a fryer um so I do recommend if you have something urgent um chat support or phone support is the quickest way to get in touch with us contact us form which will create an email thread that's going to take a little bit of time right now because we are backlogged um and as a non-profit ourselves sometimes that can happen with our own limited resources so something to keep in mind um last thing I'd like to cover is what uh tech soups client services team can do for you um since we partner with so many different um uh donor partners uh we aren't able to become complete experts in the products we can't help you navigate the information on our product page we do have some information that uh the partners have given to us you know some tips and tricks some frequently asked questions but if you need actual support a lot of times we're going to be telling you to go to the partner that created the product so for example if you're having trouble setting up your quick books online plus account and figuring out how to move things around in there we're going to tell you to contact Intuit because Intuit's the partner that created the product and has representatives or in-depth trained to provide that kind of a product support now if you have questions about account management or are you eligible or you know navigating what but we have available that's something we can definitely assist you with but if it's product it in-depth product functionality questions a lot of times we're going to be letting you know to go to your part uh the partner that provided the product or check out one of the tech soup services offers that we've mentioned earlier today a lot of times you get that IT support that you're looking for at a fraction of the cost that is out there the commercial market and we definitely have that available to folks so something to keep in mind when you contact us is that we might be sending you somewhere else if we're not able to assist you but we will do the best we can because we are we all join the customer service because we want to make sure that we're helping folks out there so let us know if you need help and we'll be able to take it from there great thank you so much Kelly all right well that brings us to the conclusion of today's quick overview of tech soup for new members I want to thank every one of you who came today and I hope that some of this content was helpful for you as you think about particularly what you're going to do in 2023 what your non-profits priorities are but before I close I just want to actually say to each one of you thank you you've made a choice to work in the non-profit movement and I really do think of it as a movement it's a place where people are going because they want to make a difference maybe it's just in the local community maybe there's a larger mission that that non-profit works on that they really care about but I really think it's important for all of us to work with a sense of purpose and I really appreciate everybody who's made the decision to go work at a non-profit and try to help the world and you know we feel the same way at tech soup we think it's really important that we do that work together and that's why you know we offer the things that we offer is because we believe that your work deserves support we believe that tech can really help and we know that everybody sometimes needs a little bit of help managing tech itself so please think of tech soup in the coming year when you need help on it and techsoup.org is where you want to go to join if you have not already done that and with that I want to say thank you and thank you to Kelly and Kevin and Aretha for running our webinar today and I wish all of you the the happiest of holidays