 The city of Vancouver has listened to seniors by recognizing their unique perspective and analyzing their needs. The city of Vancouver has initiated the age-friendly action plan. The city has collaborated with the Vancouver Fire and Rescue Services, the Vancouver Parks Board, the Vancouver Public Library, and the Vancouver Police Department. I'm Sergeant Kevin Bernarden of the Vancouver Police Department. And I'm Jim Mann and have been living with Alzheimer's disease since my diagnosis seven years ago at the age of 58. The VPD has worked with the Alzheimer's Society of BC to help us all learn to recognize and assist people with dementia who may be lost or when their safety is at risk. Approximately one in 20 Canadians over the age of 65 and one in four over the age of 85 are affected by Alzheimer's disease. It's common for a person with dementia to wander or become lost. For many people with dementia becoming lost happens without warning. Familiar surroundings may suddenly become strange. Individuals can quickly become disoriented and unable to find their way home. Many who are affected are seniors, but a large number are not. It is important to be aware that members of our community are impacted by Alzheimer's disease and other dementias. We all can play a role in helping ensure our communities are supportive for people with dementia by following three basic steps. Know the signs someone who is not dressed for the weather, standing still, looking around for a long period of time, pacing or looking confused or disorientated, repeating the same question within a short period of time. Know what to do, approach from the front. Identify yourself and explain why you've approached the person. Hi, my name is Rob. I work for the city. Remember your body language and stay calm and relaxed. Maintain good eye contact, avoid confrontation and avoid correcting or reality checks. I just wondered if you needed some help. Know what to say, make sure you speak slowly and calmly. Loudness can convey anger. Do not assume the person is hearing impaired. Use short, simple words and ask yes or no questions. Ask one question at a time and make sure you allow plenty of time for a response. If necessary, repeat the question again. It can help to use the exact same wording. People with dementia may only understand a part of the question at a time. Ask if they have a medical or bracelet or necklace. Well, maybe we should get you out of the sun for a few minutes and you can take a break and we'll go from there. If you observe a person who appears disoriented, lost or confused then you should offer them help and stay with them while you call 911. If the person says they are okay and you still feel they are not then give them some space, observe and if you are still not sure, please then call 911. The City of Vancouver's mission is to create a great city of communities that care about our people, our environment and our opportunities to live, work and prosper. And promoting safety for the public will always be a priority for the city. For additional information and support, please visit the Alzheimer's Society of BC's website at www.alsheimerbc.org or contact the First Link Helpline at 1-800-936-6033.