 Compass Guiding Safe Migration My name is Lee, Protection Officer for IOM as part of the Compass Initiative. Hi Lee, this is Mai from IOM, Egypt. I heard that the Compass team is working on case management guidelines. I'm not sure I understand what case management is exactly. Could you explain a bit more? Hi Mai, that's a good place to start. Case management is a way to support migrants who need protection or other assistance. It's an approach that has its roots in social work and helps make an individual's protection journey as smooth and positive as possible. The guidelines that we developed can be used for migrants of all genders and ages in countries of origin, transit and destination. That sounds fair. But why do we need more guidelines if there are already services and manuals available? Excellent question. Migrants have often been through a lot and even where assistance services are available to them, it can be tricky for them to navigate the different structures in paperwork. This can scare people from starting their protection journey. The case management guidelines start from an individual migrant's needs and connect the dots between those different assistance structures and providers. The guidelines improve coordination between different structures and their activities by aligning their planning processes and follow-up of individual cases. This way we can support migrants better, together. Okay, I see. So these guidelines are for case workers. How will we make sure that they know how to use them and it doesn't just stay a document? You're right. The case management guidelines are developed for case workers and others providing individual assistance to migrants. And for the guidelines to work, we need to make sure people in the field know how to use them. That's why IOM, with the Compass Initiative, has already started training case management workers in 14 countries worldwide. But that's not all. The case management guidelines can also be used by other international organizations, NGOs or governments. The way that they're built acknowledges differences in service delivery methods and capacity of different countries. They're flexible and can fit into existing structures. That's great. I hope that we can start using them soon. Where can I find more information if I need it? You can find a basic overview on our website www.iom.int forward slash compass. And if you're looking for more detailed information for you or your partners, send us an email at compass at iom.int. Thank you for watching and hope to see you soon.