 Are we still going to receive calls from the regionals, from AT&T, from phone providers? So in the instance of this testing and the project, I mean, you're still, you're going to get calls depending on how successful we are for testing, right? So let's say, for example, we go out, we test at Palo Alto, and everything looks good. From AT&T is going to be setting up with you, right? They're going to be the ones that are going to call you and say, hey, Mark, we're coming out on March 5th and we need assistance. We'll need a dispatcher. We're doing test calls. We're calling into the PSAP. We'll need to make sure that you have a resource available for us for a couple of hours. So they will work with you on that, right? That initial setup and getting everything going. Our branch is still working with Promethean, right? As sort of the, we're tracking everything. We're managing the overall health of the project. But they are doing the individual work with Autos with the region at your PSAP to conduct that testing. So you'll be hearing from them primarily on this effort, on this pre-migration testing effort. And I believe we talked about it, Budge. We were going to get them hopefully set up with OES email addresses. We talked about this at the Long Range Planning Committee yesterday so that you don't have a vendor email address. Go to your spam inbox and never be heard from again. So we'll be working to try and do that so they have at least a recognizable email address. It's not another vendor calling you. But they will be managing the outreach. Okay, just at the PSAP level, we're still experiencing the same challenges that we experienced the entire ride, right? People are randomly showing up saying, oh, we were told somebody's available. You know, we're not on site. Package is arriving with their address to Cal OES at our location. Like there's just a host of problems that continue. And it's really frustrating from the PSAP point of view, right, to try and work through these issues, especially, you know, short-term when somebody calls and says, hey, I'm in the lobby of the police department and I need two hours of your time to, well, I work on your equipment. Absolutely. And we've been, yeah, we have been fighting that battle from our end since the beginning of the project, too. I've experienced that as well from our side. This one will be a little different in a couple of ways. Number one, they don't have, there's no subcontractor involved. We're working directly with Promethean and their team, and it's a small team. So this is like, you know, like a strike team. This is a large vendor that's going to be serving out tasks to other vendors. This is a small focus team that will be working directly with us. And they won't, well, hopefully it helps, but they won't be doing any on-site work. This won't be involving anybody showing up at your door. Everything they're going to be doing is what we're doing. Oh, it's all remote work. So I understood the challenges and difficulties that you're experiencing. We've heard that from several PSAPs, and we have talked to our vendors several times about that, whether or not they've gotten better. I, some have, some haven't, right? But in this case, we don't anticipate those problems. This is a scheduled effort. This is a very concerted effort. We are notifying PSAPs two weeks ahead of their test date. So if we have changes, if you can't make it, you know, we'll call you or Promethean and we'll call you and say, hey, you're scheduled for March 5th. You know, the expectation would be you say, you know, well, hopefully you say, great, come on over. But if, you know, you've got a parade going through town that day or whatever, you know, we will reschedule with you at that time and nobody's going to show up unannounced in this case. OK, and I think we already made it through most of this slide in that conversation. So we are working through ways to communicate this effort, right? We want to make sure that the PSAPs are aware of what's going on. That's always our biggest challenge here at the state is communicating effectively with four hundred and forty PSAPs. It is it is not easy as you can imagine. So we are doing everything we can to make sure that everyone knows what we are up to. We would appreciate any any help that we can get from our board members. We briefed this out at the LRPC yesterday to those groups as well, that if you can take these back to your professional groups and and let them know what you know that the state is doing, it helps us immensely. It amplifies our voice and helps us get that message out. So we did some town halls as budget mentioned earlier. They were very successful. We had I think about four hundred and fifty participants over four meetings. So great turnout with with that success. We decided we want to do it again as part of that consistent messaging and really just trying to get out as much as we can get that message out. We're going to do it again. So we are putting together another series of town hall meetings. It'll probably be shortly after Kalina. We were talking about potentially doing them before Kalina. But the timing, you know, there's a lot going on. So we're going to go after Kalina. We're going to set these up. So we'll be messaging that out and getting that information up to the PSAPs again. We'll do the same thing again. And we encourage if you have any questions, if there are any concerns, if you have any specific asks, please get those to us so that we can address those and get those into the town hall meetings. All right. So with our next steps here, we are doing pre-migration testing again, obviously the autos in the region where we're testing failover. It looks like Paul put these slides together backwards. I already talked about all this stuff. We just want to make sure the big point on this slide and the message that we're trying to get across is that we are testing, but we're not hitting every single transfer that you have in most cases. I know, I mean, Anaheim, you've got a lot of you've got a lot of transfers program. So in an effort to not sit there for six hours doing transfers over and over and over again, we're trying to streamline this process a little bit. So one of the important things that we wanted to point out is we're going to come in. We're going to test transfers. We're going to do your primary transfer partners. We're going to we're going to hit the ones that you transfer to every day or every week. But the ones that you transfer to once a month or, you know, on a less regular basis, we're not going to be testing those because we just we need to keep moving here and we need to get to the next PSAP. So the the plan is to leave PSAPs with the test numbers, the pin numbers and the protocol to test those on your own. So you can have that information and you can conduct that testing when you're able. And then you can, of course, let us know, hey, this didn't work. We need to get ATT out to reprogram or we need to get Autos out to figure out why it went to the wrong PSAP. We'll do that for you. But we just want to make sure that we are hitting your primary transfer partners and getting on to the next PSAP because we have a lot to go through. Any questions on that part of it? Great. All right. So in an effort to, well, to be as transparent as possible and to give everyone in the field a sense of what we are doing and how things are going, we built a dashboard for this process. This may look familiar. It looks just like Tiger Team dashboard. For those of you paying attention, we repurposed it. We sort of just used the layout that we had. We had a lot of really good feedback on the Tiger Team dashboard. We had a lot of people that enjoyed that. So we took it. We repurposed it for this project. We beefed it up a little bit. We are now we're showing process or progress, obviously. But what we've done is we've added in new search features up at the top. I don't know if the laser will show up at the top right here. You can filter now by county, region or your PSAP. So you can now look and see how the progress is going in your county or in your region for next-gen pre-migration testing and migration. So we're excited about that. We will work with our GIS team and Natasha's team to continue to fine tune this. I think we're probably going to add a few more things to it. At some point, I think Budge wanted to right now it's tracking pre-migration testing. I think Budge wanted something that would track actual migration as well. So we'll probably have to make this either either either come up with another one or put in another filter on this one that we can track migration as well. So we're working through that. So it's a work in progress, but we wanted to get this prototype up. This is actually live and active on our website right now. So if you've ever been to our website, you'll know it's got the buttons for each grouping of contracts or technology or whatever you want to look at. If you scroll down past that, there's a pre-migration testing 2024 link. Click that. I'll take you straight to the dashboard. So the hope is that people are watching this and getting a sense of how the testing is going, how things are moving along. Any questions on the dashboard? All right, let's get on to the stuff that everybody really wants to hear about. So call handling. I think that this slide, I've been watching this slide for a long time. We all have, but I've been watching it very intently. And I am confident to say that we've had more progress in the last quarter than we've probably ever had in between advisory board meetings for this particular slide for call handling. All of these vendors right here were up in this area last time we talked. And we have made just amazing progress in testing and validation with these vendors. I want to point out that this is not a horse race. This is not the place that each one is in the progress they're in. This is there just couldn't couldn't fit them all in that little phase two bubble. But they are all of these vendors here in Trotto, Carbine, Motorola and then AT&T reselling all three of those are all running neck and neck through testing. And they're all working diligently to get this to get this done. Our engineering team has been made themselves available. I mean, almost around the clock to get this testing done in an effort to push these out. So we're very, very excited. And I think that fingers crossed, we're hoping to hear some good news this week. And I know we have, you know, we have Carbine in there this week been testing and Trotto's in there this week today testing. So we've seen some some very good progress here. And we're excited for our vendor partners to to have made it this far and we're anticipating good things very soon questions. All right. And I want to point out that we are still holding strong. We're making sure that every vendor passes through region and prime testing before they are certified and allowed to sell. So if you are hearing from vendors, you know, if they're saying, hey, we pass labs as of today, we're not quite there yet. The same three vendors have passed labs as always. It's still, you know, right now, Lumen, Autos and NGA. But I'm telling you, we are very, very close on the other ones and we are we are hoping to see some progress in the next few weeks. So if vendors reach out to you and you want to know the truth, you want to know where they actually are, you can always feel free to call us. We will give you the we will give you the up to the minute information on where each vendor is in the process. Today, it's happy to do that. So I could feel her looking at me. I could feel it. Yes, Mark. So question on that. When they do clear the lab, how is that notification? Send out a branch notification. No. OK. Yeah, the notifications made by the vendors, they start calling everybody. Right. Yeah. That's that's a great system. Andrew, can we add something on our website that list who is on the contracts page that list us through labs? Yeah, that would be the way that we've actually talked about doing that before. Yeah, we've because we've already got vendors reaching out telling people that, oh, no, we're through the lab, right? And then it's not true. So we can update our web our website usually takes only a few hours to update. So if they say they've passed and we haven't posted, that would not be accurate. So we'll get it on our website and it'll be on the contracts tab where the CP contracts are. As soon as they pass lab, we'll put it in there and we'll get these three in there. And we'll get that done. Perfect. Thank you. Wonderful. And it's been it's been a very collaborative effort. It's really, I mean, honestly, these vendors have really come through the engineering team has really come through in these last few months to get this work done. So we're all very excited. OK, so this slide is new. This is one that we haven't put up here before. It does look like a puzzle that hasn't been put together yet. But Budge asked us to go ahead and get this up for this meeting to make it sort of a matter of public record that we talk through our funding process at the state. A few things have changed, not a lot, but a few things have changed from the old way to the new way. And we wanted to do just a quick kind of semi-deep dive into this to talk through how the process goes for your PSAP and for those listening at home so that there's a record of this. All of this information is available online in chapter three of our operations manual, but it's all spelled out. So it's it's not it's not a workflow. So this one we hope is a little bit easier to follow for the eye. Something just kind of a quick reference point. In order to fit it all in one slide, we had to we had to kind of pull back and make it a little bit of a higher level view. But I wanted to walk through it and I wanted to make sure that everyone kind of understands the process. And if you have any questions, please feel free to stop. But and in a former life, I used to do this job. So this is near and dear to my heart. So I definitely can't answer your questions if you haven't. So I'm excited about that. A lot of times in my job, I don't have answers. So on this one, I can get you. So the PSAP starts the process off and and Mark, you brought up a good point about how do we know what a piece when a when a vendor is through lab or when a system is through lab? Historically, the vendors have played a very important role in the ecosystem of this process because they are the ones to show up the PSAPs at that five year mark and say, Hey, did you know you're ready? States got funding for you. You need to swap out your 911 system. 911 system. And so the vendors have played a pretty important part in this process for us because we've got a lot going on. We do track who is ready to go, but depending on our staffing levels and what else is going on, sometimes we aren't able to be as proactive as we'd like to reach out to those PSAPs to say, Hey, it's your time. But the vendors help us with that because it's it's in all of our interest to get that that equipment swapped out. So what what happens is we determine the PSAPs ready to ready to go. You're at that five year mark on your current 911 system or seven year mark, wherever you're at. You fill out our form, you contact our office. We have a form that just says, Hey, I'm ready to I'm ready to get my allotment letter, sign it, send it in. Janice team gets that form. Her advisors then take that take that forms, open up a file. We start working with your PSAP, with your PSAP manager or whoever is assigned to the project. We calculate your allotment that takes we have in contract. We have two weeks, 10 business days to go ahead and get that allotment. We we put your call stats out of eCats. We take a look at various factors, including call, duration, abandon rates, you know, answer times. There's there's a there's a calculation for each PSAP based on your size, based on the size of the volume of your PSAP. So they get an allotment assigned, you get a dollar amount for you. They send you a letter saying you have X amount of dollars to spend. It is a it is not you have you can buy a system with X amount of positions. It is it is an actual pool of money that you are allowed to pull from. And we'll talk about that in a second. Once you have that funding letter available or in your hands, you go, you pick a vendor, you go shop around and we encourage active shopping on this because the pricing that is online, the pricing that is on our website, the contract pricing is maximum allowable. So if you shop around and you beat the vendors up a little bit, sorry, you guys, they will lower their prices a little bit to accommodate you so that you can go buy other things with that funding. We have a list of items that you can spend that money on online after you've procured that 911 system. If you have leftover money, you can buy chairs, logging recorders, headsets, there's a there's a there's a whole list of approval items that you can spend remaining we call them residual funds on. So so you shop around, you pick the system you want. And then you start working with the vendor to generate that price quote and S.O.W. So the vendor will generate the S.O.W. They'll send it to us. Meanwhile, as your PSAP has signaled intent to to swap the system out, our office will make sure that we have circuits in place. So this didn't used to be a part of the process. We didn't have any additional circuits or provisioning of any circuits that had to happen as all camera. So we really didn't have the steps. Now we have to make sure that the vendor you've chosen has connectivity to the core that you physically are in. So, for example, I'll say if you pick a Zetron call handling system and you are in Synergym's region, we have to make sure that they have back end connectivity to each other in order for that to work. Now we were doing them one at a time as PSAP or as sorry, as vendors made it through the lab. But what we realize is it's very complex and complicated and these circuits are taking forever. So we stopped that process. Now we're just telling everybody who gets to the lab, you order your circuits now, get them in so that we can be ready for you the PSAP when it's time to update that system. So I left that in there because we still will make that validation to make sure that the system you've chosen has circuits available and that you can actually go live. But once you've created that SOW or the vendor has created that SOW for you and you've agreed on pricing, you will send that into our office. You'll be in communication, regular communication with our with our analysts who will help you through this process. They will validate that you got everything you need. So they will look through that SOW, they'll take a fine tooth comb to it and the price quote. They'll make sure that the pricing is contract compliant, that it's where it's supposed to be. So you're not getting overcharged and they'll make sure that the SOW has everything that they're supposed to have per the contract. If that looks good, if it's not good, if something's wrong, they'll send it back and they'll send it back to you and the vendor and they'll say, hey guys, we found a problem, please fix this. We'll go through that process a few times, hopefully not. Once contract compliance is validated and pricing is validated, they will draw up what we, it's a standard 65, it's a state form, but we call it our sample PO. We send that to you and it basically creates that point of clarity between you and the vendor of who's buying what, who's selling what, who's paying for what. We're on there too. And it really establishes that binding purchase agreement because the TD-288 that we generate is a commitment to fund. It's not a binding purchase agreement, it's not a PO. It just says, state will pay. And so we've had, it's pretty rare, but we've had problems in the past with vendors to say, hey, I can't, I can't build to this. How do I build for this? And so the PO solves that problem for us. So we send the sample PO, we do that real quick, usually one week or less, the advisor will get that out. PSAP looks at it, says yep, good to go, signs it, sends it back. Then we generate what we call our TD-288, our commitment to fund. That form literally says state commits to X amount of dollars to pay to, you know, carbine or intrado or AT&T on behalf of Anaheim PD or Highway Patrol. And we send that, the advisor sends that to the PSAP and the vendor at the same time, saying, here you go guys, here's your agreement, state's ready to go, we will fund you. And at that point, you the PSAP schedule your installation with the vendor. We expect that should take 90 days with cloud-based call handling to actually just move that equipment in. It's a pretty small footprint of equipment now to get that connectivity, you know, the connectivity should already be set. So we get that equipment in, get the workstation set up and to get you on that system taking calls should be 90 days. That's what we put in the contract. So that's what we're hoping for. Once that's in, the vendor has installed and you're happy with it and it's working and you're answering calls and you had 240 consecutive hours of trouble-free operation. So that's 10 days of no problems, no tickets. The vendor will present you with a system signoff. It's a state form. So it's our form that they present you with. You'll sign off. Yes, system is working as I expect and hope it to. Then they will send that in with the invoice to our office. The vendor usually will send that in for us but at the PSAP consent and then that form as well. You'll invoice us, we'll validate, charges are all correct and everything looks good. We'll validate that yes, you actually did sign it. Nobody forged your signature. And then we will pay that bill and then at that time, that system acceptance date and this is the important part that system acceptance date starts the clock ticking on your system. That's when that five-year funding cycle starts. Not when you started the project, not when you got your TD-288 but when you signed off on that system. And it's important to point that out because we've had PSAPs in the past who've taken a year to sign that form because they're not happy with the color of the layout of the buttons on their terminal or we have serious problems too, don't get me wrong. Sometimes vendors really do have issues and there are audio issues or whatever that we have to work through but it can take forever. And I think our longest one was two years where PSAP did not sign off. So in that case, five years came around from the start of their project. There's a PSAP that won't be named called me and said, hey, we're ready to go. And I said, I'm sorry, you have two more years. And they were, I mean, they were a little bit in a panic, right? Because hey, the system's five years old, it's getting old, we gotta go here. And we had to explain to them, no, you took two years to sign off. So we want to be clear that, yes, there is a potential for issues on site, right? If you've got 200 feet of coiled copper in the back and we have audio issues because of it and you can't move it, we have to work through that. The vendors will work through that with you to get you to sign off. They will dedicate resources after you've signed off to continue to work those problems. And so we just don't want any PSAPs to sit and wait and suffer through trouble for a year and not sign off. If you think it's gonna go and you think it's gonna be okay, sign the form. The vendors will dedicate those resources. If it's really bad and you need state involvement, we will get involved. We will make sure the vendors are doing what they need to do to make you whole. But we don't want you to be in a situation where five years down the road, you want to get a new system and you can't. So that's the importance there. That's the project or the process in a nutshell. There's a lot of little details and back and forth that we engage in at the project level that I didn't want to really get into today, but I want to make sure you guys are aware of how this goes. And if you have any questions, I want to be there to answer them for you. Just a question on the circuit installs. Is that covered in a later slide? Or no, we're not covering that in a later slide. That is famously the circuits that we've been talking about in this board meeting for the last six months or so that we've been waiting on. A lot of, now we froze up, I talked too long. On the last slide with those vendors that have been making their way through the process. There we go. Up here, through here, we're putting in connectivity for them to test with our lab. Whereas before we were saying, okay, good enough, we got our connectivity with the lab, we can test and then when you are certified, you can go out and establish those circuits with PSAP. And so once NGA started selling, we realized, okay, we got to get these circuits in. And that's when it really came to light that it is a little bit more of a labor-intensive process than I think we anticipated. So that, I put it in there, but it is actually happening right now for everybody. So that's why we had so many PSAPs on stock clock for NGAs because we were waiting on those circuits. Those are the circuits that we're waiting on right there. So now that we're getting it all done, now we don't anticipate this being a problem in the future when you're ready, when your preferred vendor gets through the lab, your circuits should already be in place. And just to clarify, these are circuits, so basically it would be connecting NGA with Lumen, NGA with- Correct. And same for ATOS, right? Correct. ATOS has to connect to all of the different CBE vendors. And once those are in, it should open it for everyone across the state. Correct. Okay. Thank you. What do I know, Spud? Sorry, just so there's no firm, because I mean the last couple of weeks we've asked, and you're like, no, they're coming. They're coming. So do we have anything more than they're coming? I was asking about this yesterday in anticipation because I've heard you ask that on the last two weeks. I went and watched them for homework and I heard you asking that question and I was like, okay. What I asked was, where are we with these and how are they looking? What we understand is that the circuits now are in. Now we're going through the validation, testing and turnout process. So I don't have a date for you today, Mark, honestly, but we are having a meeting this week with the vendors, we're calling them all in and we are going to go line by line through this connectivity and we're going to basically get a status and a date for each and every single one because it has been a lot of updates of, they're coming. They're coming. We'll have them this week. Come on. Then there's, you know, sometimes they do that, but we are now, we're going to be having a meeting with them this week to get final, final dates, but my understanding is they're in, but we're waiting on validation, testing and turnout. Okay. So we can anticipate by the next meeting, hopefully we'll have some type of timeline. I would say hopefully before then, because I would like to see vendors through the lab and done and ready to sell before the next meeting. So I don't know if we can communicate that out, but yeah, it's when we have this meeting with them to go through line by line, what we're finding is like, if you and I are trying to connect, I order a circuit, I coordinate where it gets plugged in in your data center and we, okay, that takes months. Then the circuit's in and I know it's in, but you don't. So let me communicate with you that it's in. So okay, it's in. So now we need to cross connects. Well, each one of those conversations has taken a week or more to do the coordination. Instead of just figuring out, look, we need this done now. Get everybody in place at the right time to get it coordinated and live. And that's what the meeting is. We're gonna have this week with all the vendors to say, look, how can we stop this email back and forth? Because they're being respondent. They're doing work. It's just they're doing it. Seriously, I send you an email, you wait a week and you send me a response back. I wait a week, send it back to you. It just extends the timeline out. We can't do that anymore. The reason why we can is the next slide that Andrew's gonna get to is how many of these aged systems we have out here. And this really goes to Chief White's point. Are we gonna get to a place where we mandate to the PSAPs, we as a board and as a branch, you have to replace your equipment now. That's ultimately where we're gonna be say, a year from now, when we've got all these processes ironed out. So that's where we wanna be. We're just not there now. So we, once we get a timeline, we can publish it obviously on our website. We hope to have something way clarified and most that really completed by May, when we meet again. So we'll have to find a way to communicate via the website that we've done that ahead of that. Obviously, Cal Nino will be our next opportunity to address a lot of folks, but we'll find a way to get that on the website as well. Okay, one last question, then we can move on. For me anyway, sorry. So one of the particular CPE vendors, right? Has many people who are now in line that they've signed up as customers. So then what is the expectation once the circuits are in tested, fully operational? What's the timeline for those PSAPs that are waiting for a system? That's this 90 day clock on this, yeah. Right there. So is there on stop clock right now because they're waiting for the circuits to be finished up for admittedly some time to your point, Mark. So that 90 days starts as soon as that stop clock lifts as soon as those circuits are in. And that's just gonna depend on who's in line and where they are in line because obviously the vendor can't work on 30 different. They better. It was, right? I mean, honestly, we haven't, sorry, we're getting away from the microphone. We haven't given them that out. No, we've told them you gotta get on your horse and get these done. So the fact that they've signed up, 30 and have 90 days to do all of them is gonna be a stretch for them. But I think the expectation is there that they work on them concurrently, not serially. We have a lot of PSAPs to get through to change out old, old PSAPs. And so that is our expectation that they get to work on all of them at the same time. Okay, thank you. And I think there's a question online. No, hand went down. Okay. Question regarding ramifications. If they don't make it that 90 day window or if it takes longer than, what is it, 10 days of trouble free? 240 hours trouble free operation. So that's two different sets of issues for us, right? The 90 days, there is an SLA attached to that, right? So the vendor, there is in contract a fine that we could impose should we choose to on the vendor or credit, it's not a fine. I shouldn't say it that way, it sounds. So it's a credit that we would ask for from the vendor if they go past that 90 days. That's our discretion, right? If there's a good reason for going over that 90 days and it's, you know, maybe perhaps it's the PSAPs responsibility or PSAPs fault that we went over, we can choose to levy or not levy that SLA. For the system acceptance, the 10 days of trouble free operation, that one's a little trickier. We don't have a lever or a penalty imposed for that because that one is a little bit more fluid. We want the PSAP to be happy and have a system that is working for them. So we don't have any sort of, all right, you're at day 11, you got to sign this thing. If a vendor doesn't, isn't responsive and isn't fixing the issues that the PSAP has identified and is holding up that sign off, we will engage with the vendor directly to work with them on a case by case basis. Okay, and just to clarify, that's a calendar day, not a business, this is an operation because it's 24 seven. Okay. Calendar. A lot of times in that place, it's the PSAP asking for something that's not in the SOW and not in the contract, but they absolutely would like to have for operational support. And that's where we run into our biggest challenge because we've got to hold to the contract. That seems too subjective at that point. Yeah, if you want a green button and it's yellow and you're really adamant that's got to be green or it's not going to work for you, well, that's not in the contract. So we, by contract, wouldn't be able to do anything. Obviously the vendor would like to make you happy and make it green, not yellow, but I mean, it's something we run into commonly where there's something aesthetically that you want or workflow that you want that wasn't specifically identified in the contract. So they're not out of contract compliance, the system's not broken, but there's something you as a PSAP want that is in that aesthetic space. That's where we mostly run into problems in this time where we've had huge extensions. Yeah, the really long ones are usually a stubborn PSAP manager that doesn't want to sign off. But I don't want to diminish, there are sometimes some real issues that cause us to go along. And when we get to that point, generally it's more of a collaborative approach than a punitive approach. So Janae and her team will, the advisor, the 911 advisor who has walked the PSAP through this whole process will engage with everybody to set up a weekly or bi-weekly or sometimes daily call depending on the severity of the issue so that everybody is actively working it and we're all at the table and we're all trying to get to that finish line. So that's a common one that we'll do when we have a sign off that's taking a long time. And then the big difference for this contract from previous ones is if it is a contract compliance issue, there's a functionality that's clearly outlined in the contract that's failing. At this point in the process, we can say, okay, vendor, you're gone, you're not compliant with the contract. And we start over another 90 days with the next vendor. We would never have that capability in the old space because on-prem equipment had been installed and you're 120, 180 days into the process, this is a lot more flexible, which we like. We hope never to get there. And that's the point of all the lab work and everything, but really in terms of contract compliance, if we get there and if it's a contract failure, we do have that ability at this point in the process. And it's a real capability where we could just say, okay, everything's here. Let's go back to the beginning and start with CPE vendor number two. And so we're excited about that ability. We hope we never have to use it though. We actually, I personally had to do that once in legacy. So that's a fun story, I'll tell you afterwards. So if we get to that point, then the PSAP is not penalized? No. Okay, any other questions on the process? Okay. Well, if you do have questions, please be sure to reach out to myself or Janay. We will help you out and walk you through any questions you have. Any PSAP, we're happy to help out. Her advisors are very knowledgeable. We are getting that team staffed up slowly, but surely. So we are looking forward to getting this process back in action. Okay, so let's look at what we've been working on. So Mark, you talked about it a minute ago with the stop clock that we're experiencing with our sites that have been turned or sold to, our sites that have been approved. We have, I think, Janay 30-ish approved for next-gen cloud CPE or over 40. All right, so we have over 40 PSAPs that have signed. Going back to that process that have signed this right here and we're sitting here waiting for this vendor installation, right? Because of that stop clock, that circuit set that we just talked about. So we have 40 PSAPs that are at that point. So that's really good. Once we get that hurdle cleared, we will be able to open the floodgates. Looking over the past few years, you can see that number dwindling. I mean, obviously 2020 was the last year that we probably did actual Vesta and Viper changeouts. Then we, for those who have been around for a while, remember the issue we had there and we had to turn down those sales for I-3 contract compliance. So 2021, that 35 there, and even that eight into 2022 were residuals from those same installs, from the works in progress. So that number, that eight right there really illustrates what I was talking about, that sometimes the sign-off can take forever because those PSAPs were probably, they probably signed on at the last minute, right before we cut off contract, we cut off sales. But that's how long it can take or did take in that legacy world. So eight in 2022, that one in 2023 is our Desert Hot Springs. That's our live site with NGA. We have not signed the system acceptance yet for any in 2024. We anticipate with those 40 that are ready to go. We should hopefully open those floodgates up pretty soon here. And this number, as I mentioned before, I watched the last few advisory boards just in preparation for this. And I was looking specifically at these numbers. So we're watching it climb slowly, but surely we're adding about 10 PSAPs per quarter to this list, this total down here, this 218. So this number continues to climb. It seems fairly consistent that PSAPs are dropping into that year, seven, eight, nine and 10 bucket. But we are desperate to get these here done. These eight, nine and 10 is the big push for us. We just don't wanna see these slip any further. The 218 PSAPs now we're almost officially at half of our PSAPs are now over five years. That's 440 total. That's a huge number that we've never, we've never been in this territory before. So we definitely wanna get out of it quickly. We have fiscal and operational reviews. So we've talked about these before. These are our offices. Again, as JNA's team, our advisors, this is a program that we implemented several years ago to get out, to get to the PSAPs, to establish a one-on-one face-to-face interaction with the PSAPs, to build a relationship, to come out and basically do a, it's kind of a kindler, gentler audit, right? We come out, we bring our documentation to show what we've purchased on your behalf, to validate that everything that we paid for is in fact a present at your PSAP. And to go through the offerings that the 911 branch can do, just to take two hours out of your PSAP manager's day and to sit down one-on-one and answer questions and go through whatever you need. We traditionally have done these three per month per advisor with the staff historically at four. That came out to 12 per month. Obviously you can see there, we have not been hitting those numbers. 2020 was the last year that we had a full slate going. We had a full team going. Then in March, obviously COVID hit. So we had 25 done prior to March. So we were doing fine. We were on that schedule and then it shut down. PSAP shut their doors. We really, there were no non-essential personnel allowed in the building in most cases. And so we suspended the program. 2023, we did ramp it back up, but circumstances collided. We lost our entire advisory team almost all at once. So that 22 up there is almost all single-handedly a Teresa Fryer. So she was holding down the fort and doing what she was supposed to be doing, but it was only one of her. So that's why that number is so low. In 2024, I anticipate now that we're getting some folks on, we'll probably be ramping that. Those visits up pretty quick, but it looks like we haven't quite got started on that just yet. And if you want a for, if you want a fiscal and operational review, they're very helpful to PSAP managers, especially new ones, especially somebody brand new in the position who has no idea that we even exist. It's a great opportunity for us to come out and show you what we can do for you. It's free money. You just got to know how to spend it. So it's a good opportunity to get some education. So call us if you want us to come on out. It's kind of hard to see the counties on here, but that's not the point. We just wanted to show that we are, we are still working through. We have three advisor spots now that are vacant. Teresa Friar is our champion. She's our loan holdout. She's been holding down the fort for us for a while now. We hired Heather Crane. She's coming in, she's training up, doing a great job learning up. And I think Janae is going through the process to get her other three vacancies filled. Right now the HR process is taking a little longer than we would like, but that is just the way it goes in state service. And so we anticipate these, at least two of these three being filled this month, right? And then the third one has got to repost. All right, so we'll have, by the next meeting we'll have four, probably not the fifth. So looking forward to getting these people in and getting them trained up. Oh, and if you're on this list, or if you're watching at home and your county is represented on here, but you want CP, but you don't know who to call, just call Janae. If you're not in Teresa's column or how there's called Janae, call me, we'll get you in there, we'll get you set up. Okay, so the statewide staffing study, we extended this out. So last time we spoke about this at the last advisory board meeting, that 571 line level surveys completed was that number was the same last time we did it. So that survey was very successful. We got a huge response on that. And we, I believe we closed that one out. I mean, we didn't leave that one open for further responses, but the PSAP manager surveys, we were having a pretty low turnout. We were having a low success rate and completion rate on that. So we talked about it. I believe that this advisory board meeting and it was really, we talked about it yesterday as well at the LRPC, but really it came to light that it was just, it was a big survey. It was a long survey. It was very involved. There was a lot of numbers that had to be pulled. So it was just difficult for a lot of PSAPs to get that done. Managers are busy. We got other things to do. So what we did is we kept the time period for that survey open. We reached out and I believe that the 911 authority team reached out personally to every PSAP manager that hadn't finished it and said, hey, what can we do? What can we help you with to get this done? Here's the fields you can leave at zero. If that helps, like we, you know, we skipped some of the unnecessary stuff and we reversed the numbers. So last time we met, it was 25 surveys completed with 50 potentially or 50 partially done and we flip flopped that. So we're very excited about that. We got a little bit of a better return on that. That survey closes now this month. So that'll close out and 911 authority will start to analyze the data, I guess, starting in March. So we'll have a draft staffing plan or retention plan for the next meeting. We talked about this yesterday, budge, and I wanted to get your thoughts on this. So I see May and August up there for draft and final. The LRPC had asked, and we can, I don't know if this is appropriate venue, but they had asked if they were gonna be afforded the opportunity to see it prior to release so they could perhaps help us with feedback on that. If they'd have it early in May before their meeting. The LRPC has one off cycle meeting that they can schedule. It's not required. They can have that in April. We talked about that as well. That would put it ahead of May and then that doesn't disrupt us because if we pushed anything farther, then we would have to see it in August and then approve it in November, so which would way extend the timeline. So the best way would be for the LRPC to just go off cycle meeting in April, talk through just for that one specific item, and then they'll see it well in advance of May and then we'll get it to the advisory board in May. The feedback from the advisory board will be incorporated and then we'll finalize it in August with a recommendation from the advisory board on what the branch will do. If it's completed by then, hopefully, right? Yeah, they've got to get it done. Yeah, they'll have to get it done by then. Okay, and that was- It could be end of April too because we're middle of May for, yeah. And that was, so we talked about it yesterday and we were prepared to just, if it was done at the beginning of May to have the LRPC put the running shoes on and review it quickly before the meeting, but if that's an option, we'll do that as well. And then our final draft is due August, so I think it'll be the same process, right? To get that in front of the board to get approved, so. Any questions on the staffing study? All right, so set in a fund condition statement. No changes, no issues right now. I know that's a little bit of a tough to read, but we wanted to leave this in here. Obviously, for purposes of a public meeting, we wanted to make sure that this data was present for everyone, but there have been no changes to the fund and we are right now at this time in sort of what we can call our quiet period for this particular set of events. The revenue collection analysis begins in June. So right now we're in that period where we're waiting for June to come around so we can start to get that data from the providers. We can start to analyze it to set the fee for next year. Once we have looked at that data in June, we provide a recommendation in August, we send it to CDTFA in September, and then we decide on what the fee will be. It has been 30 cents for the last three years. It has remained static. We have not needed to increase or to change it. So we will find out probably by the next meeting, by the next advisory board meeting, we will be again ramping up to begin that process. Any questions? And that's... So that finishes up agenda item number five. Know it was a lot of data, it always is. That's the main point of this is for us to hear from you all. Any questions from the board on agenda item number five? Okay, any questions from the public either online or in the room? On agenda item number five. All right, agenda item number six is alert and warning. And this is the standing item. There were some concerns a couple of years ago, really. I think those have settled out. We continue to provide the data. It's on the slide in front of you. I don't know, Andrew, if you have anything you want to add, but you can see from the numbers that the system is just steadily increasing in terms of how much it's being used with our total count, sitting at about 35 million messages that have been sent in the system. And then the last quarter of last year, there was over six million messages that went through the system. So any questions or comments from the board on that? Go ahead, Mark. I'm sorry, can we go back to item five? You certainly can. So I believe there was a budget change proposal that was proposed to somewhere at the subcommittee. I'm not sure exactly where, for the set of funding to be increased next year. Is this the place to talk about it or? Yeah, certainly there was a BCP, a budget change proposal that was submitted to address the movement of information from the 911 caller to the first responders. And that BCP is being talked about through the budget cycle. The BCP is available online, if approved, I don't know, I don't know if it would be approved, it would result in an estimated 5 cent increase in the fee. And the way that that works is it just this appropriated number that's on this slide would just be increased. And then once that approval happens, we get the number of access lines reported to us, we look at the revenue that's still left in the fee. And then we just simply submit what the new fee would be to the department of fee and tax administration. Okay, so in reading it, it seems like it would be four years of funding for 13 limited term positions and then two, 12 new positions for radio, the radio, the Chris side of things. Can you speak to why a set of funds would be used for that? Yeah, so in the statute that was written if you go to the revenue and tax code, setting is available for use to, if you're moving the information from the caller to the first responder. So if it's in that call flow, things like CAD and 9-1-1 systems, the 9-1-1 network and obviously the radio system is used to move information there as well. And that aligns with the FCC usage of the 9-1-1 fee as well. So that's how the statute is written. And this would be used to help build the infrastructure for a statewide interoperable radio system that is used specifically to support that 9-1-1 call flow for agencies like Cal Fire, CHP, Parks and Recs, Fish and Wildlife, those agencies are what we're looking at. As well as extending the use of Chris for local agencies. So we're talking to San Benito County, Mono County is already on the system and other local agencies would be able to take advantage of that infrastructure as well. Okay, I mean, just from a visual point of view, the idea that we'd be using set of funds for radio equipment and radio positions, it may be a hard sell at least to some of our membership. And we did specifically when 988 came up, right? We said, hey, we want these funds just to be used for 9-1-1. So we've had some concerns from our members about it and we're having some discussions about it, but. So that's the overview of the proposal. So, yeah. Okay, more to come. Yeah, more to come, absolutely. Okay, all right. Any other questions or comments on agenda item number six from the board? Go ahead. Two things, one of them is that, I don't know if we can do it now for SB agendas, but I don't think we need to keep this one going on there, you have limited staff and I think we've sufficiently addressed that the concerns that were raised is much secondary to the whole 9-1-1 project. But at some point, I think regarding RAVE, there is the issue of confusion with the citizens because of their app that's smart 9-1-1 that we aren't all subscribed to. So anyhow, that's for a future thing. It's much lower priority, but just we keep it in the back of the mind, but I would support removing this going forward unless there's something specific we need to share. Okay, so any discussion that the suggestion or the proposal or the motion is to remove the standing agenda item for the alert and warning update? Any discussion from the board on that? Okay, so we have a motion, do we have a second? All second. A second from Kurt. All right, so we'll go through a roll call order. So the motion is that we remove the alert and warning standing agenda item. So Chief Ellison. I agree. All right. Kurt. Agree. Chief White. Agree. Mark Chase. Agree. All right, Chief Ramirez. Agree. And Chief Gonzalez. Agree. All right, so we will update that and we will remove that from the next agenda. Of course, at any time we can add it back in and we can always talk about it during public comment at any meeting as well. So appreciate that. All right, any questions or comments from the public on agenda item number six? We're online or in the room? No, okay. Thank you. Moving on to agenda item number seven. And I think you're done, Andrew. I'm gonna give a quick update here on the 988 system. We have a 988 board meeting tomorrow where we will spend two hours talking through this. So I'm certainly not gonna be able to do it justice in the one minute that I'm gonna give. We are working through the testing and validation process of the interaction between 91 and 988. We're also working on some of the policy around when a call would be transferred between 988 and 901. The technology facilitating the ability obviously needs to come first because once the policy is in place, you have to have the capability. And we're working with SAMHSA and Vibrant on an MOU to ingress calls into this new system. And that process has been ongoing for a couple of months. Melanie has been assisting with that. And so we do not have an estimated time of when the MOU will be signed, but that is needed. That would be the next step needed to actually ingress 98 calls into our new system. And then once that's done, we've got two different groups of when they would come on to the system. The statutory requirement is for us to be finished by July of 2023 with the deployment of this new system that supports the integration of 901 and 988 and the interoperability of those two systems. So we're trying to meet that goal, but at this point it's certainly gonna be challenging for us to meet that. Like I said, there's a full meeting tomorrow on this. And in addition, the California Health and Human Services Agency in California has stood up a policy advisory board that has met a couple of times already. And they meet quarterly as well. They're developing a five-year implementation plan that would outline some more of the details in the entire continuum of care with respect to mental health and 988. Cal OES, in anticipation of needing the software to support mobile crisis teams, we have issued a RFP and that we hope to sign under contract by June, July timeframe, some software to support dispatch capabilities for mobile crisis response teams. So that's an effort that the state is working on as well. So that's a quick summary of where we are with 988. Happy to answer any specific questions related to 988 and the interaction with 901. Any questions from the board? All right, any questions or comments from the public? Okay, again, if you want a deep dive, there'll be a two-hour meeting tomorrow provided we have quorum for that board meeting. Okay, Long Range Planning Committee. We're running with about 10 minutes left where I know some board members, we have other meetings, we will try and finish by then. Is the LRPC chair online ready to give a report? Okay, Andrew, if you want to pinch hit and give a quick summary or somebody of you were at that meeting, you can give a quick overview of what happened. Oh, or a member, yeah, absolutely. And as we're getting ready for this, keep in mind the LRPC really is an extension of this board. So as you're hearing this update, if there's anything you as a board member would like the LRPC to consider, certainly this would be the time in the agenda to talk about that as well. Go ahead, sir. Good morning, my name is Jeff Logan. I represent on the LRPC for the California Fire Chiefs Association. And this past meeting was my first meeting to attend and there was a lot of information. Much has been covered here already. But one of the things that we did work with with this group specifically is to take a project to assist the 911 office with some of the messaging that is coming out with some of the testing that will be going on and some of the work that Andrew discussed. And so the LRPC is gonna try help with that process. Also talking about some of the technical issues that are coming forward that have to do with complex issues such as routing for 911 calls and alternate routing. So we're taking that project on and then there was a lot of discussion of re-engaging with the, what's known as the technical task force by region. And so we will be working in our next meetings as we close out this year to work on a strategic goal for the year so that we have more connection with them and also helping some of the regions that have a low membership participation. And happy to answer any questions. All right, any questions on the LRPC update? All right, don't go anywhere yet because the next agenda item is the one that you really will take note of. So this is assignments for the LRPC. So we have a standing agenda item to make sure that we're addressing the membership of the LRPC, which I think we're in a pretty healthy place now. But do any members of the board have any specific assignments or tasks that they want the LRPC to consider? I think we just discussed two at the last meeting, right? So taking a look at potentially what the best practices would be in California for putting call takers at home if we needed to, what kind of technology is required, different things that occurred during the pandemic in other states. But if you could look into that, and then I can't remember exactly the second task I think we talked about, was it the rollout of the alley? I think it was, yeah, that one I think we've addressed. That's why we didn't, yeah, yep. Noted, thank you very much. All right, so I don't know if we need to do a, it was just a recommendation. Do we need to do a vote on that? For a task assigned, I don't think so. It's not an agenda item or anything. But anyway, if we do, we can come back and vote on it, but you can add that to your list. So I think the three things you guys are working on is the policy-based routing and alternate answer discussion that you guys are working on. Obviously, this best practice for call takers at home, and I think some of the, what was the third one entered? The regionalization and consolidation opportunities that are available with Next Gen 901. And really that goes hand in hand with the best practice for call takers at home because regionalization, consolidation, hinges on CAD and radio being interoperable, so you can actually do some of those kinds of things. So I think those fit nicely together, absolutely. We're good to go on that. Okay, all right. Any other conversation for the LRPC? All right, any questions from the public either in the room or online? Almost, Jeff, you're almost there. You see anything online? I just wanna say thanks to Jeff. This is Alicia. I was in a noisy transition and didn't make it off mute in time. So big thank you to Jeff for providing the update there. Yeah, and for those not tracking, that is the chair of the LRPC. So thank you, Alicia. We appreciate that. And thanks for the comment. We appreciate it. Okay, moving on to agenda item number 10, and this is agenda items for future meetings. The standard agenda is in front of you and you all have that entertain any motions to add additional agenda items for the next meeting. All right, not hearing or seeing any. And these are the dates. If you could please take a look at your schedules for these next meetings and reach out to Samantha. She's the board liaison. If you've got any conflicts, let us know. I wanna make sure we've got a quorum in person for those meetings to be greatly appreciated. And they will always be here now. And they'll be here, yeah. We do have the ability to have them anywhere, but for ease, we certainly can support them here, but we have had agencies host us in the past. I think it's been about four years since we went somewhere, but I don't know, Samantha, you ready to take the show on the road? Yes, here at this location works well for us. All right. Any questions or comments from the public on agenda item number 10? All right, we're at public comment for, we'll start with the board. Any comment on anything that was not on the agenda that the board wants to discuss? Okay. Any comments from the public, either in the room or online for any members that were not anything that wasn't on the agenda. All right. Seeing, hearing none. Everybody's favorite slide. Do we have a motion to adjourn? Could we circle back to the closed session? Yes. And that's agenda item number two, which we can take out of order now. Go ahead. I just, if people have availability, I'd like to have closed session. If we could just discuss that issue that happened with the carrier and what actions were taken. Okay. So I think we'd have to take a vote, go into closed session, maintain quorum throughout the closed session and then come back. So I don't know if folks can support that because that means we'll probably be about another 15-ish or so minutes. I have a hard start. Okay. I would not be able to attend. Let's do it. I would support it. Can we just do it like real quick? It sounds like it's just some basic information. It is, but just procedurally, we'd have to, it would take, I couldn't get it done in three minutes. I guarantee that. Can the information be provided offline, direct to him as opposed to the whole board? Yeah. So how about this? If we have two options because we won't have a quorum if we go past 12 because of schedules, we can start the May meeting with it and go direct into closed session there and have a deep dive where we've all got time to talk about it, option one. The other option is we can have a special meeting between now and then, but we'd all have to be in person for that. Right. I'd support next meeting if we can start in closed session. Okay. Just discuss it. I'll second that. Okay. So we'll go into closed session the next meeting and talk that through and anything else that comes up between now and then, but that specific outage does qualify for a closed session. So we'll definitely do that. Yeah. And I apologize, Mark. We're just not ready with time today to do that. It's okay. Thank you. Okay. All right. We'll do that. Okay. So now we're on this slide again, I think. All right. Do we have a motion to adjourn? All right. Chief Ellison's a motion second. I'll second. Chief Gonzalez, do I have to take a roll call for that? We just adjourn. All right. We are adjourned at 1158, two minutes ahead of schedule. All right. Thank you all and appreciate it.