 Hey there friends, thanks for checking in. Today we're looking at my Bushnell TRS25. I want to share with you some of my experiences with their customer service because I'm pretty disappointed. I needed a red dot to put on my AR pistol. This optic reviewed very well. Many people say it's the best red dot that you can get for the money. I paid $80 for it and I received it February 20th. Now I took it to an indoor range. I sighted it in and it was fine. I turned off the dot when I left. I'm very much aware of that. I've been in that situation where I left the dot on and later went to use the dot and it was gone and whatever. So I turned it off. I later went to an outdoor range and within the first couple shots the the dot dimmed down very low. It started flickering and then it went dead. I figured it was a battery issue. This was the battery that was sent from Bushnell in the case and you know I was upset a little bit. I was a little frustrated but I changed out the battery and it seemed fine. But upon further inspection this is the problem that I am having. See that front lens? It is canted so much so that it is outside of the frame. If I move my finger across this it actually sticks where that edge of the lens is. It is popping out of the frame. I feel like if I drop this it will literally pop out and I took a picture of this and I sent it to Bushnell and I said hey look there's something wrong with this because the lens is coming out of the frame and the secretary said she'd show attack. She showed attack emailed me back and said that's normal. They said they intentionally canted. I understand that they intentionally canted but I looked at several others and they do not look like this. Not even close. If you look at the pictures on the website they have the lens nice and tight right in the center of the frame nice snug fit. It looks perfect. It doesn't look like this and so I called them and I said I want to talk to attack this time and very nice gentleman. I had a good conversation with him. He agreed that if you're not happy with it send it in. We'll take a look. Yeah thanks for getting back with me. I sent a picture in with a TRS-25 and the glass is very much canted so much so that it looks like the edge of the glass is coming out of the frame. I sent that picture in and then I was in contact with Elizabeth and she had mentioned that the text said that that was normal. Right and I can understand how you know that would be normal however this is canted so much so where the edge of the glass is coming out and if you check with Elizabeth you'll see that I sent the picture in and I'm really confused why the text said that that was normal. Edge I don't know I wouldn't prove you to the conversation from her and them but I think it's out there too far like I would send it back it's got a warranty on it. All right are you going to send me a shipping label? Okay my name's Dan. Okay all right then I'll go ahead and send this in. Yeah I will and you're just telling me you know it's it's I understand it's supposed to be tipped but this is tipped farther than I think it should be and abolish me or whatever you want to say I mean the one should be happy with it so All right well I appreciate it. I appreciate it. No problem you have a good day. Thanks you too. Bushnell agreed to send me a label it got delayed you know just little technical errors getting it to me and everything by a couple weeks but that's okay I get it everybody was working at home eventually I got it sent it into Bushnell took about a month they got it back to me and let's see did they fix the lens nope still protruding out of the frame they said it met specifications that's confusing to me has the quality control diminished so much that the specifications allow for a lens to come out of the frame protrude out of the frame that I'm shocked by that especially from a budget optic now I understand that the the market for budget optics have has gotten really intense in the last couple years there are a lot of choices that people can use you know you don't need to get a TRS 25 anymore there are other companies making red dots that are very good for under a hundred dollars this is disappointing I think that uh you know they really dropped the ball on that also they said there was a dead battery or they said it was a faulty battery that's also confusing to me because that battery was brand new it had low hours that was actually the second battery and I only own this for approximately a month and a half so how did it have a faulty battery already I know I didn't leave it on so what's the deal there it's it's disappointing I didn't get on here to rip out Bushnell I was actually going to go after their elite tactical red dot that thing looks awesome not anymore not after this experience when you have specifications telling me that that's okay in my eyes that's not okay and you know what I won't put this out of firearm I don't trust it I think that that lens could pop out I don't like the fact that it had a faulty battery when it had low hours and already had two batteries inserted into the optic it's such an early lifespan so that's my experience with Bushnell I own other Bushnell optics but I have no intention of supporting the company any further after this negative experience with their customer service yeah if you like videos like this please subscribe and share I always appreciate thumbs up button thanks for watching and you guys be safe