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GPs free up appointments through new call system

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Published on Mar 21, 2011

A Coventry doctors' practice is using an innovative system to give patients better access to their GPs.

Park Leys Medical Centre offers triage by telephone, which creates a better quality and more efficient system.

Patients ring up for an appointment and a doctor rings them back to discuss their problems, which enables the surgery to prioritise and allocate appointments more efficiently.

"We've managed to ring back 95% of people within an hour", says Dr Jerry Horn. "It's better for the patients as they don't have to come in and the big plus is that it's allowed us to gain more free appointments on the day so we can always get people in on the day they ring."

The system, which was launched three years ago, saves time and is easier for patients, as many health problems that previously would have required a 10 minute appointment can instead often be dealt with in three minutes on the phone.

Additionally, doctors at Park Leys are able to offer a range of services over the phone that traditionally would have required a face to face appointment. These include providing a change in medication or repeat prescriptions, which can be faxed directly to the patient's nearest chemist.

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