 Welcome to No Results Not Found, a video about getting materials not at BC Libraries. Boston College Libraries has about 3 million books and 700 databases linking to millions of articles. That's a lot, but it's not everything, which means sometimes we don't have what you're looking for. Here's a tip. Sometimes it seems like we don't have a title when we do. It's worth trying a search with fewer terms. All citations can include errors. It works a little differently depending on whether you're looking for a book or an article. Let's look at books first. If a library search returns no results in books and more, you'll get an option to try WorldCat, a tool that searches libraries all over the world. You can also opt to start your search on WorldCat from the top menu. The trick in WorldCat is to find a print version. You may need to select Explore All Editions and Formats. In the resulting list, find the first print version that's in many libraries worldwide. Open that title and click the Request Item button to make an interlibrary loan request. Log into Iliad, the interlibrary loan system, using your BC login credentials. The form should auto-fill with all of the necessary information. Double-check to make sure it imported everything correctly and all starred fields are filled. If certain details, like Addition, are specified and you don't need them, please delete them. The more requirements you include, the more delays are likely. There are two more required fields. One, Select Pickup Location. This includes five libraries and a remote option that prompts contact from a staff member to make a delivery arrangement. Two, A Not Wanted After Date. Adjust beyond one month if necessary. Professors and grad students take note. If you think the library should purchase this item for your research or teaching, click the Suggest a Purchase link to the left. You should get an email within several days alerting you that the title has arrived and can be picked up at the main service desk of the library you specified. How does this all work? Staff members in our ILL department request the item through an automated system from participating libraries, and staff in another library's ILL department responds and ships the item to BC. If the item is common, this can all happen quickly, within a few days. If rare, it could take extra time as our ILL staff locates a library able to lend it. Now let's take a look at how the process works for articles. Let's say you've found a great article in the database America History and Life. There's no full text in the database, so you click the Find it at BC link to locate a full text article. But instead of a link to the full text article, you get the notice No Article Found and a link to Request Article. When you click that link and log in, the ILL ad form should autofill just like for a book request. Make sure all the required fields are filled out and submit the request. You should get an email in a few days with a link to download a PDF file. If you're wondering about the status of your request for either a book or an article, you can check your account. Just sign in to ILL and click on the Outstanding Request. Scroll down and you'll see the current status of your request. If you don't understand what that status means, contact the ILL department. Here are some options other than Interlibrary Loan. If you need an item faster than an ILL request, consider visiting a Boston Library Consortium BLC Library. You can borrow from any BLC library with a BLC borrowing card, which you can get from the O'Neill circulation desk. You can also borrow from BU, Northeastern, or Brandeis with your BC ID. We recommend double checking the other library's catalog to make sure the WorldCat record is correct. You may also want to call the library's information desk to confirm that it's available and has no borrowing restrictions, and that their library is open to visitors. A link to participating BLC libraries is in the description. Sometimes BC libraries has a title, but it's being stored off-site. If an item record says off-site, you can request it to be delivered to a library of your choice or ship to you if you're working remotely. When you log into your library account, a request book link will appear in the item record. Click it and choose a destination library in the pop-up form. Delivery should take two to four days. If you need the item right away, check at the O'Neill Library circulation desk. They may be able to expedite retrieval depending on the off-site location. If you have borrowing privileges but you're not a current BC faculty member, staff, or student, the request link won't be available, but you can still request these off-site materials. Just phone or visit the O'Neill Library circulation desk to make arrangements. If you don't have borrowing privileges, you'll need to work through your own institution or local library to borrow through interlibrary loan. We recognize this is a somewhat convoluted process. If you encounter problems or get confused, please ask a librarian. Links are also in the video description. We're always ready to help.