 I'm Jenny Garner, and I'm the Library Director of the North Liberty Library in North Liberty, Iowa. There were so many changes. Immediately, you know, Mark's hit. We got the message that we were changing all of our operations across the city and had a quick department head meeting to decide what that was going to look like and what each department would do, how we would respond, and literally overnight our doors were locked, which is so counterintuitive to everything that public libraries do. And we began looking at how we could continue to keep the library open to the public while the doors were locked. So curbside started almost immediately. We had to buy a Zoom account, of course, like everyone else. And we had a daily meeting. First thing in the morning, every day our staff met so that all of our staff could stay connected, whether we were working in the building or from home. And the one thing that my city administrator did, our city administrator here, we had a weekly meeting for department heads every week. And every time we had that meeting at the end of the meeting, the last thing he said was, is there anything you need from me? What can I do to help support you emotionally and mentally right now? So I adopted that as well because it felt so good just to have him say that. And that was probably one of the hardest things as an administrator, just to feel that we were supporting our staff and their emotional well-being as we're trying to work through this. There's tears and there's wondering if we're doing the right thing all the time going through this with staff. We did follow a lot of advice, including stuff coming from Rome on how we were going to quarantine our materials. We did not unlock the doors until June 1st of this year. So we were closed for over almost 14 months. And throughout that time, we continued to add new services. Of course, we did a lot of programming. We tried many different things. The programmers did a lot of live programs, and they did a lot of it. And they welcomed people into their homes. They cooked in their kitchens and showed people how to cook. And they folded sheets. They learned how to make dog toys out of old t-shirts. And all the things that we want to help keep people connected and busy with the library. We also called people. As a small-town library, we knew that there are people who sometimes come here just to see people and stop by. There are people who spend hours here a day. Sometimes some of our retired folks and other people. And we knew that those marginalized people might just need the connection of a voice. So we kind of all identified folks that might need that and started calling. And people really, really appreciated that. Those are the things that libraries I think we do to connect people all the time. So one thing we were tasked with doing, our before and after school program, was tasked with creating an emergency child care for local health care providers and our emergency workers. And then if there was room, which there was, our city staff. And our staff did some fun things with them. We have a Guinea pig who lives in our library, who has her own Instagram page. And she went down and they built an obstacle course for her. So lots and lots of stuff happened here. Our masks went on and our shields went up just for work in the building. I think the biggest impact on staff was probably just their emotional wellbeing and making sure that they were taking care of themselves so that they could take care of everyone else. As librarians, we deal with a lot of secondary drama in our daily work. So they had some training in that already. We do pretty regular training with our staff. And we quite commonly do things for stress and anxiety and how we can take care of ourselves, self-care. And I think the big thing was I said to them at the very beginning, give yourselves grace. You know, if you're working from home and you just can't make through an eight-hour day, that's okay. It's okay right now to not do an eight-hour day from home. It's okay if you need to get up and go sit outside with a cup of coffee or take a walk with your pup or by yourself or whatever you need, just to be okay. Because there were a lot of other things that happened during the pandemic. As we all know, social justice across the country was, you know, a huge impact. And so our staff was seeking ways to also do that, you know, making our statements about social justice and equity and diversity in our community. They did a lot outside of outdoor things last summer during the peaceful protests that were going on in our communities. So just a lot of ways that we know that libraries already connect, but new ways to find those connections for folks. The biggest thing in my opinion that I feel personally and also from the library perspective that we've learned is that people are resilient. We will adapt, but moreover, libraries are used to change. We're used to adapting and we're going to continue to thrive because we know how to do that already. I think, you know, across industries we saw that people were able to adapt and change what they did, you know, you saw restaurants doing curbside and changing the way they operated when they were able to be open and other industries, but for libraries it's just really second nature. So while it was hard and the work was really hard, I just think it's about adapting. And then the other thing I think that we all need to remember is that taking care of our biggest commodity, which is our people, the staff that we have is number one.