 Live from Las Vegas, it's theCUBE, covering AWS re-invent 2017, presented by AWS, Intel, and our ecosystem of partners. Hey, welcome back to theCUBE's continuing coverage of AWS re-invent 2017 from beautiful Las Vegas. I'm Lisa Martin with my co-host, Keith Townsend. We're very excited to welcome out CUBE alumni, Nyaki Nyar from BMC, the president of Digital Services Management. Welcome back to theCUBE. Thank you, Lisa, thank you, Keith. Really excited to be here. I've been here before, and I love this forum and how you are able to scale this and get out what around the world on this forum. Thank you. Well, fantastic. So, what are the first things I wanted to ask you? You know, we hear buzzwords all the time. Every event that we're at, no matter what. I want to know, what is multi-cloud? What does it mean to your customers? Or do they say, Nyaki, what is multi-cloud? Do we need one? Yes. So, you know, that's a very good question. Every customer I go talk to, the number one challenge they have is what we call this multi-cloud challenge. Because now customers are evolving their workloads. We heard from Andy how everyone is evolving their workloads into cloud. But it's not one cloud. They have hybrid clouds, managed clouds, private clouds, you name it, right? It's a proliferation of clouds. It's becoming a knob now. And how you help them manage the complexity of this multi-cloud is what is very unique for BMC and all the technology that we are releasing in the market is that's our sweet spot right now. So, when, oh, go ahead. I was going to say, when a customer comes and says, help me navigate this process, where do you start? Yeah. So, you know, the number one, you'd be surprised when customers are planning the migration or they're in the journey of migrating their workloads to cloud. The first thing is they have to know what they own. By discovering their assets. And it'd be interesting for most of the CIOs or head of technologies that I talk to, they don't even know what they own across all the data centers. So we have a protocol discovery for multi-cloud, where it can discover all assets customers have on-prem, but also assets across AWS. That is a partnership we announced with AWS and with Azure or any other clouds that they have. It actually builds a relationship across all of these assets. So you can plan, if you move one of those assets, what is the impact on the rest of the service, right? So that is the beauty of it. So Naaki, I really love the discovery conversation. It is a big challenge for most enterprises. AWS announcing 1,300 features this year alone. Amazing skill. But those assets don't look like traditional CI configuration items that we've seen in the past. There's serverless, there's databases. What does an asset look like in BMC so that we normalize that and look at it across multiple clouds? I mean, there are technology assets, but most importantly, when we look at an asset, it is a business asset, right? You are providing a service end-to-end service. The service could be listing as a service for an eBay website, right? And for that service, you have databases, you have application service, you have code running on various parts. That is what Discovery does, is being able to discover for that service, that business service that you have delivering to your customers or to your business, what all is mapped to that service. So when you actually assess the impact, if you move any one of them or bring any one of them down, what is the impact to that business service? So obviously something like a dependency if I have a listing service for eBay, and it's designed for an eBay process, but I move it somewhere else. Yes. What does that mean towards the, basically the employee that needs to go and list the item on eBay, their job is impeded. Yes, so it immediately detects what impact, any one of those, if those assets are moved or brought down or shut down for whatever reason, what is the impact on the rest of the relationships and also the business outcome or the business service that you're providing? So one of the things that John likes to pick on is the concept of multi-cloud, getting a little bit more into this definition of multi-cloud, is that we're not running workloads everywhere. Are we saying that we can't defeat gravity in the speed of light? You're not going to have AI running in AWS and across object storage and Google, multi-cloud, how are customers using multi-cloud? So I would not say you have like 20 clouds that you are using. Typically companies have, of course on-prem, everyone has on-prem or large enterprises, but then they also have a private cloud of their own, but then have one or two public clouds that they may have workloads, they may have AWS for sure and Azure. So typically that's what a customer landscape looks like, but even within these four or five clouds that you have to manage, it's still a big landscape that technology leaders have to manage and secure. Talk to us about what you guys have heard this week from AWS. One of the things that you mentioned this year alone, over 1,300 new services and features. Last year I think it was 1117. So the accelerated pace of innovation to AWS is mind-blowing. You think they probably need like a neck brace? They're going at such warp speed, but I'm wondering how does their pace of innovation with your strategic partnership, how does that influence BMC? And what are some of the things that excite you about what you've heard this week? Yeah. So a couple of things. The very first one is for our customers, BMC has what we call remedy, one of the largest suite for helping customers manage ITSM or IT service management. Most of our customers are moving that workload into public clouds like AWS. So for us, instead of trying to run it in our own cloud or in our data centers, it's easier for our customers to just move that workload into cloud. So with the pace of innovation that AWS is releasing with 1,300 new features, we don't have to invest in all that or our customers don't have to invest on the infrastructure layer. We can just focus on the app side, the remedy side. That's one. The second one I was so excited about was Aurora. The announcement of Aurora on Postgres. And we are actually working very closely with AWS right now on certifying remedy with Aurora and Postgres. We were like few weeks, few months away from that announcement and that release. And once that gets out, all of our customers should be able to migrate their remedy system onto Aurora with using Postgres as a database, which is a huge cost savings for companies on the database side. So those are two big announcements you're very excited about. So I know, and this talks to the pace of change. Yes. So you guys cutting edge to move remedy to Postgres on Aurora. Serverless for her just announced yesterday. How does that impact? That even makes it our job even more easier, right? So for it to be able to just scale elastically without being dependent on any one instance or one server is I think this tremendously futuristic and can help our customers and for us not to manage those server assets in AWS. So reducing friction, what does it mean to consume remedy as a service versus worrying about all of that infrastructure? What does that mean to your customers? So it's not consuming remedy as a service, it's service management as a service, right? So if you look at customers want to provide IT service management to their employees, how they consume that with a combined solution from BMC and AWS is the beauty of our partnership coming together. Let me ask you on that front, what's some of the feedback that you're getting from customers that helps reinforce the partnership with AWS and improve it? Yeah, in fact, after we announced the partnership with AWS, I would say intake the flood of questions I got from all the customers around the world is they're so happy to hear the partnership because now they can have BMC and AWS at the table discussing how we move their workload, which they had on-prem into AWS and leverage the strength and the power of what AWS gives along with the power of what remedy gives, yes. So service management, a huge, you know, I've heard CEOs and CIOs call service management the ERP of IT, meaning this is the central point where I go to consume IT services. How does multicloud impact the consumption of IT services through something like remedy? Yes, so think of it, right? In the past, you were providing service management for all, IT service management for all your on-prem assets. Now your assets are all over multicloud. So it is like multicloud service management. So we do have the next iteration of remedy, which we call multicloud service management. So now customers can use not just to provide service for their on-prem assets, but all their cloud assets through one service management tool. That's one, but even more little futuristic that we already announced with AWS is what we call cognitive service management. Is service management of future is not reactive, it's proactive. You detect an issue before it actually happens and proactively provide that service and that is where our integration with Alexa and the AIML services come from Amazon. So as customers prepare to get ready for multicloud and the interface into service management, what are some of the things that they should be thinking about today? So as customers, first of all, discover, making sure you discover all the assets, plan the phase at which those assets will move into cloud, but then don't forget that at the end of the day, you are providing a service to your end customers and employees how that service is provided through a single, I would say technology set or single suite will take them a long way. So that's where AWS and BMC suite really becomes very powerful as customers are planning this journey. You mentioned Alexa for business and of course we heard all about that this morning. I see a smile on your face. What is that going to mean for BMC? So in fact, we announced a partnership with Amazon. I saw that on the slide, I agree with that. Alexa for business, yes. Where think of it when you go to work and instead of typing a ticket for requesting a service, you just ask Alexa, Alexa, my laptop's not working or my phone is having an issue. I am so excited, many, how Alexa bought my laptop. Alexa, my laptop! So that is where we call Alexa for business where it's not just for consumer world, it's now entering into what I call the enterprise world and being able to provide that experience, that end user experience, right? Through what we call virtual agents and virtual assistants like Alexa for a customer's employees to just ask a question and the entire service would be fulfilled right through Alexa. So obviously some of the first thoughts that had come to my mind when it comes to that type of service. You know, I had an Alexa at home for a little while and I should have probably started calling the Echo because we're setting off a bunch of Echoes across the world here. But I quickly got rid of it because my nine year old would come in the room and say, order 10 cases of bubblegum and there's no authentication. So how are all those types of enterprise issues getting addressed? So that's what we call enterprise grade, right? How do you bring enterprise rigor into the technology that is coming from the consumer world? That's why when you ask Alexa for a certain service or a request, it'll validate whether you have the authorization to get that service. And all of that integration inside our core ITSM suite is already done and that's where the power of Alexa plus remedy really becomes powerful. So how many cases of gum do you actually have? I don't even like gum. So it's going to take her a while to chew through all of it. Well, if only we had more time to explore that. Nayaki, thank you so much for coming back and visiting us on theCUBE and sharing the excitement at BMC, your energy and excitement for what you guys are doing is electric. So thank you for sharing that. Thank you Lisa. Thank you Keith. It was an absolute pleasure and thank you everyone. Thanks so much. Awesome. We want to thank you for sticking around with us for my co-host Keith Townsend. I'm Lisa Martin. You're watching theCUBE live at AWS ReInvent 2017. Don't go anywhere. We have great more segments coming back.