 Hey guys, this is freesaloneducation.com, splitting hairs podcast for hairdressers. Super excited today. We're always getting started late because we're hairdressers, not technical technology people. But we got everything working, so I want to introduce our good friend Steven Maranero, like the sauce, right? Yep, exactly. And he's the salon guy. We're really excited. He made the trip down to be a part of this podcast today. And of course, we have Drea Bowlin and Thad Bowlin. And we're just here. We're going to share some industry news with you, talk about some celebrity stuff, answer questions from YouTube, and just have a little bit of fun this morning. We have about 25 minutes before we start our salon day. So the first thing that I really want to get into, and I want everybody to chime in, is I actually got tagged in a post on Facebook last night. And I thought it was funny because people are always asking different questions or ranting about the salon on Facebook. So we actually have a friend, Wendy. And what I want to do is, I want to talk about this subject. We're going to give our opinions, and then I want people to write about it because that's what she was asking for. She tagged probably 12 different hairdressers in it trying to find an answer, I guess. So let's listen to what she said. She said, so I don't usually rant, but I have a question for my hairstylist friends. So this new client shows up 40 minutes late for her appointment on Saturday. She's the last person on the schedule. She is booked for a chemical service. No phone call to tell us she's lost in traffic or anything, trying to find parking. 40 minutes, basically, she was late. Just walks in expecting to be serviced as if she were right on time after being told she was late. She blamed us for not calling her and has now put out reviews saying how rude and horrible we were for not taking her when she was late. Have any of you guys experienced this, such a thing, and how did you handle it? So let's start with this long guy. Yes. I'm listening to this one going, oh boy. Yeah, exactly. This is one of those situations. We all deal with people that come in late. Sometimes you have no choice but to just, you have to see them because they will start a riot, they'll start a big uproar, and in this situation, 40 minutes late, that could be a whole appointment. You could be working on somebody and it's like, you're in a situation, what do you really do? I think that's why she made bad reviews about the salon. She was late. You can only do so much. And that's how I felt, too. It was like, all right, well, you can't please everyone. I think we're definitely in a business of trying to please everyone. But I think, personally, it's just on call four, you're going to have bad reviews. If you check any of our stuff, you get bad reviews. You can't please everyone. But I know that the great thing about this industry is that people care about their clients and guests. You come in 40 minutes late. That could be two appointments for somebody. Exactly. I think sometimes you have to look at it as like, child. And sometimes your guests, they might see like, oh, I'm 40 minutes late. If they get seated, they might start to think, hey, that's okay. You're not that busy. 10, 15 minutes is forgivable, but 40 minutes, if you take them, you're saying, hey, it's okay that you're 40 minutes late. You're okay in that. I mean, I would have shut it down. I would have been like, we would have been 40 minutes late and you're the last appointment of the day. I would have been out of there already. After five minutes late, you're done. I'm like, 20 minutes, she's not here yet. We're out. Let's close this. So it's a tough thing. And I definitely feel like for me, I would just move on, enjoy the clients that you have. And this lady, most of the time when you see bad reviews on things, I think you look at, I always look at what the person has reviewed as well, like other things. And usually they're, you know, bitching about everything. And sometimes they're just whack jobs. Yeah. I mean, they're completely out of their minds. Exactly. And the rest of us are, like, reading reviews, like, you can definitely tell us to, like, which ones are like legit complaints and which ones somebody's just crazy and weird. Yeah. Yeah. I mean, we had a review once about, somebody said that there was a, like, a meeting that was held at other salons to deal with the bad haircuts that we put out. You know, it's like, there's nothing you can do about- I went to that meeting. You did? Yeah. Oh, thanks. But I backed you guys up. I said the haircuts are pretty good, actually. So, you know. Appreciate it. Yeah. Okay. So hopefully, Wendy, hopefully that helps you. Did you have anything you want to add to that? No. You guys covered it. All right. Sweet. So the other thing I wanted to talk about is we like to kind of hit on some kind of business tip in this. So I want to talk about creating a loyalty program. I know that we've had one for quite a while. We've had quite a few different ones. So I want to talk about, for me, the one that I think worked the best was creating a loyalty program that was the card, the loyalty card, where we would write a future date on the card. And if they came back in within that amount of time, they would get a percentage off. We've also done a point system and things like that. So I don't know, you guys want to jump in if you have any thoughts on that? Yeah. Let me get my business tip, yo. Okay. I'm going to lay down my business tip. Ready? No. Are you supposed to be in the salon today? No. Oh. No. You're off on Wednesdays? Okay. I know you're playing hooky. I do a lot actually because I'm starting to have to take off for so many things. I have to cancel my clients. It's really not fun. Yeah. They're not really too happy about that. No. But so I think loyalty programs are great. I'm seeing memberships or a big thing that are happening in salons now. People are doing memberships. But whatever you can give back to your clients because they're the ones that are really paying the bills. They're the ones coming in, keeping your business open, and it's all about giving back. It's all about customer appreciation. I think I know you're huge on this stuff. The way you run your business, I've always say you're one of those guys who gets it. Yeah. Honestly, I think me and Christina would give away haircuts really if we could and we could pay the bills still because I personally, I like rewarding people for being loyal. It's just like the staff that we have, the clients that come in. If you're loyal people and you're good people and you're treating the business great and you're coming frequently and we build that relationship, you should give them a thing. Yeah. I do it with girlfriends, a loyalty program. If you're loyal to me, you know, so we work through it, you know. Nice. Do you have competitions? How's that working for you? No. It's still not working. There's no sheet on me. I don't know how to get it. You get a punch card every time you don't sheet on me. Yeah. Okay. Great. All right. So loyalty program, definitely try something out. If you guys have ideas, please post them on our Facebook. Dad's on there right now, hopefully, facing, you know, do you face? Oh, yeah. So he's on Facebook. I don't know what to tell you, I don't like tweet, twerk, or any of that fun stuff. You should have a shirt. I don't like to tweak. Cool. I think just curly, straight, wavy, whatever. It's going to be a cool haircut. You're definitely going to change your technique, I think would be the most important thing. We use some different styling products to really accentuate this wave pattern. I think that would be pretty sweet. I think it would be better. Yeah. Because I've seen her hair, I mean, I've seen it look really good, and I've seen it look... Yeah. It's like a texture. I think texture in any haircut looks awesome, personally, but... Okay. Cool. And the next one was, I've seen you do the tease cut technique, when and why would you use it? So the tease cut, I think I said this last week, right? But so tease cut for me, real simple breakdown in my mind, is I like to use a razor on wet hair and the tease type cutting techniques, texturizing techniques on dry hair. So it gives me kind of the same effect, but it's better for the hair to do the teasing technique as opposed to razor cutting. I don't use it. I don't really do the teasing technique. I just tease my clients. Tease them. You really are going to like this, but I mean, I kind of try to tease them. Yeah. No, but I really... Here we call it the Brian Hair technique. Yes. What is it? We call it the Brian Hair technique. Oh, really? Teasing your clients. Oh, yeah. Oh, and I did forget to say. So let me pull up. We have a tribute to Brian Hair because Brian Hair is not here today. He's actually in New York City launching a palmatial product, the new Nuro Tools. But I do have this picture that I'd like to post up, because I found it this morning on my computer. Yeah. This is what... Brian will randomly photobomb your computer, your iPhone, whatever. If you leave it out, he'll post a picture like this. But he shaved his head? Yeah. He did it a while ago. Yeah. So this is my tribute to Brian since he wasn't here. Wow. Everyone gets to see what he looks like. Great. Did he ever walk in and you're go, here's here. Did you ever do that before? No. Okay, you should do that one. But he did name a rabbit outside Brian Hair. So all right, then the next one is, may you do a tutorial for an ombre using the Bollayage method on dark hair with red highlights and long layer cut with V shape in the back. Very, very specific request. The cool thing is, here's what I would say. Could we do a Bollayage method on dark hair, ombre, all of that with red highlights? Yes, we could. But so can you, looking at our Bollayage ombre video already and pick the colors that you want. You know, it's not... You don't have to do the same colors that we're doing, just use the technique and pick your own colors and I think you'll really like it. With that being said, I think Thad's got something to say. By chance, we're actually going to be doing a very summer look. We're doing the dark hair with the red highlights Bollayaged into an ombre this evening. I'm not going to give away too much about the haircut itself. Surprise. That part's a surprise. I don't know if it's necessarily going to be going into a B in the back, but it's definitely going to be longer with long layers, maybe a little bit more layers. And that's actually, because he's not sure yet. I'm not giving it away because I don't know. We'll see her tonight, right? We'll see what happens. So tonight Thad is filming a haircut, which we're really excited because Thad's always behind the camera. He's always at every single video shoot we ever do, but he's never in front of the camera. So we're really excited to have him on there doing a haircut for you guys tonight. So stay tuned for that. That's definitely coming up with us. Next one. Hey guys. Love the videos. Please keep them coming. FYI, it was on split screen. It had no sound. Thank you for that. I've fixed that today, hopefully. The other thing is, so I'm fresh out of beauty. She says I'm fresh out of beauty school. Do you have any advice? Slon guy. My God. Write a book on that. The first thing is a lot of people come out of school and they expect to have everything handed to them. They expect to have a full clientele. They expect to, you know, my biggest thing is pay your dues, put the hard work in, you know, make yourself known to the owner, to the stylist, show that you're a big support of the salon, you know, constantly be on top of things. Don't wait for people to tell you stuff. Just hustle and work hard. And you know, I went through four years of being an assistant. I went through some of the, it was like boot camp. Yeah. It's equivalent to like military service. Right. It was brutal. Some of the stuff I went through. And you have to go through some tough times to appreciate the good times and appreciate the good owner. And you work for it. You work for the really talented guy, right? Yeah. I mean, I've worked in so many salons and, but everyone had their own, all different talent levels. Okay. You know, when I was in school, I mean, God, I mean, I don't want to age myself, but I'm 73 now. And, you know, thank you, thank you. And I remember, I think it was 1994 is when I graduated beauty school. Yeah. Okay. And I went for two years. I was 11. Nice. How's that making people? I told you. I wanted to say how old I was. I'm just kidding. But, but I, I went, I wasn't to the really old school hairdressers back then. I looked up to people that could like really shape hair and create hair. And that were like, name, local names. I was like, oh man, that, that person is really awesome. And I tried to learn from them, watch them. Practice, find a mentor, you know, find somebody you look up to and just kind of do what they do. I mean, there's so much to go into about that topic. Yeah. But I mean, definitely don't wait for things to happen. Make it, make it happen. What do you guys think? Um, going off of what our salon guy just said, and with continuing with the education and really putting yourself out there. I think another big thing is when people get fresh out of school, their first thing to do is the first salon that hires them is what they go with, where I feel like you need to really, truly look into the salons, know what you're getting yourself into, know the backstory of the salon, just so that you know it's going to be a good fit for you. Because every salon is different. There's a different energy. There's a different view on things and just making sure what you want in the future is what the salon has in mind for the future as well. That's very, I mean, that's perfect because you're exactly right. Too many people take the first job that comes around and, you know, you don't want to be super, you do want to be super picky actually. You want to find it. Interview them. Interview the salon. Go ahead. What are you going to do for me, you know? Nowadays. Because back then it was... Actually, don't walk in and say that exact thing. Maybe that's why I got blacklisted from so many salons. What are you going to do for me? That was very... What are you going to do for me? What are you going to do for me? I was fixing the camera. The question was any advice for... Just getting out of beauty school. I would say whether you're on YouTube looking for somebody in a hair show, find a mentor. Whether you can work with that person every day or just queue in, check out if they have DVDs, if they post videos. I would say find somebody to look up to that can inspire you and teach you and guide you along the way. Perfect. Well said. I mean, I grew up in Iowa. We now live in Pennsylvania, near Philadelphia. It was always my goal to attach myself to somebody that I either looked up to or I just loved the way that they... When I started working for Sam Burns and I met him in Iowa and he was a great platform artist. I loved his presentation on stage and I wanted you to learn those tricks of the trade. There's certain things I think you adopt to start to finish. I think this will be fun because we can definitely split it up between us. We should just do a full consultation video, a mix tape of consultation. We'll go pro it. We'll just set up a camera and have us filmed all day long. Yeah, it'll be great. The reality TV show. I was going to say, filming me with a client would be like a reality TV show. You're just a consultation alone. Yeah, I can imagine. All right, now we have one more. Wacky Jackie says... Wacky Jackie. I feel like if you have the name Jackie, you have to just be Wacky Jackie. Were you trained at Redkin? This was from one of my cuts. Were you trained at Redkin or did you take some of their classes? Your techniques remind me a lot of Redkin fundamentals and I love everything Redkin, particularly Sam Villa. I have to say, first off, doing hair, everybody... I get this comment all the time. It looks like you were trained here. It looks like you were trained here. I was trained through Paul Mitchell, but I studied everyone and everyone is similar. It's all the same. Everybody... You only cut hair so many, twisted so many different ways, so everyone's going to always look like everyone. You know what it stems from? One guy. Right. Pedalsa soon. Pedalsa soon. That's all it is. At least people will actually say that you were trained. In me, they're like, were you even trained then? Yeah. I feel like everything came from one area and it stemmed off. Sam Villa is awesome. I like watching his videos. I think he does a lot for hairdressers. It's flattering to hear something like that. I don't think it matters. Everybody is trained from the core values or fundamentals of hair cutting. You do have a cutting swag though. A swag? Yeah, a cutting swag. It's pretty sick. That's the only time I've ever had swag in my life. Swagger? Really? Yeah. Thanks though. I appreciate that. Last time I was with him, I introduced him to a friend of mine. He's like, this is my friend Matt. He's like, oh, he's so handsome. You never said that to me. He's got swag 24-7. What are you talking about? Jesus. But no, you do when you are cutting, you watch the way some of these people cut. Yeah. And you're like, it's the hand movements. So there is a certain flow. Well, I think when you're first starting out, advice coming out of beauty school is I right away learned all the tricks to look cool cutting hair. And then I learned how to cut hair after. It's kind of like, I guess, a fake until you make it kind of thing. I got a lot of jobs spinning my scissors around before I actually knew how to cut a straight line. So I would actually recommend learning the fundamentals first, but whatever. And I actually think, and I've talked to, I have a good friend, Tom Harris, and we all know him. So it's funny because he tries to do this one dry cutting technique, and he has a lot of trouble with it. And I'm like, I think the reason some people have trouble doing dry cutting techniques is because if you grow up so technical to take your brain out of being technical, it's difficult. But if you grow up cutting like Edward Scissorhands out of school or Robert Chromines cutting with a Clipper Bob and Takashi cutting stroking technique and all these people, Sam Villa with the crazy, teasing, bang technique, all that. If you learn that first, then you learn the fundamental structure. I think it's sometimes a little bit for me. There's no swing in there. Hair watch. Not billy, hair watch. But what I like about it is it's still, she still looks sexy, she still looks good, and it's just a different spin on her. Much different look. I like it. You know what I like about this? We were at a charity event, me and Christina the other night for, it was called Wigs and Wishes, Friends Are By Your Side, put that on. Tabitha was there, and she was kind of wearing a haircut. I was supposed to be longer in the front, but the back almost was like, it was layered, but it was bob looking still. It was like really cut off at the bottom. So longer her hair, right? Yeah. It looks like she's growing it out, but what I like about Pamela is it's longer in the back. Like it's not real, it doesn't go tapered in. It's just, it's longer. I like the look of it. I think it's softer that way. Yeah. Half the way it kind of looks. Charlize, they all have this kind of, an interesting, I mean, I was with her like a couple months ago. Yeah, I actually have a picture of that. Yeah. Let's see this. And as you can see, that's a very interesting picture. I'm not going to, I'm not going to have too many details about what happened there, but it was a really, but to see her up close and to spend that time with her, I mean, she is like very, almost like adorable, cute and shy when she's walking around. She's like very like girly and like, you know, very glam, but in like a really shy way, you know? And she admitted this is, this is really, you know, hot off the press kind of stuff. I'm ready. I'm on my, She admitted, because I said to her, I said, that blonde, you've always been so known to have that beautiful blonde hair. What is, what's the process of getting it done? And she's like, well, my mother taught me how to do my hair out of a box. So that blonde hair, she does her base herself when she can. So I don't have time for that. Now, a couple of guys will come in here and there and put foils in and tweak it. But she's like, she admitted to doing her hair out of a box. That blonde color. That's big news. It is. But the short hair, it's nice, it's cute, it's fun. You know, I think she needed it too. She's changing her health around from what she was telling me. She's focusing on a better lifestyle. So she got rid of all the, all the, you know, Yeah. Image overload. Yeah. Yeah. And they were talking about on the radio the other day and they were really like, just everyone's, I think everyone's blown away about the fact that the big change that she went through. So I think that's the biggest celebrity change of the week. We did have, who is the other celebrity? Kristin Chinoweth. Yeah, we don't, I don't have a picture, unfortunately. It is, but she, look it up on, Google it. Yeah. It's like a bob, like a layer, like a, Yeah. It's like a, it's in between the pixie and the bob. It's like Cura Knightley Yeah. from like, you know, eight years ago. Yeah. Kind of that blunt, tapered a little bit in the back. I liked that it's fringy around America. And she, you know, big change for her. Yeah. Well, what was cool about it is she was working on a movie with J. She was really nervous about it. Okay. Don't show that to the camera though. Oh, yeah. That's a little scary. Okay. All right. So, helped inspire her to cut off her hair. Going in that direction, it's going to look great on you, especially if the haircut's done, right? Yeah. Yeah. Short hares, I think short hares, there's a lot of guys that, like, they like long hair on women, you know, I think short hares can look just as sexy, you know? Well, I think short hares can look just as sexy, you know? Yeah. I think if it's a good haircut, I mean, that's what it's all about. And she's hot. What does it matter? Yeah. I think where that comes from is that, like, if you get a stylist who doesn't know how to do a short hares on you, it's not going to be flattering. So, I think that that's what, like, a lot of guys are afraid of. This is that their girlfriend or their wife is going to come home with haircut that they would have. Yeah. Okay. So, last but not least, because we only have a couple minutes, I want to fly through a couple of products. So, I'm excited to unbox them and reveal them for you. We'll do that tonight, and I'll post the video up, but we have the Palm Mitchell Neuro Cell, which basically is hot rollers. So, I'll give you my opinion on those. And we'll show that on video coming up tonight. And we'll get that up to you in the next couple of days. So, I'm excited about that. I also got a product from Color Proof. I'm going to show you the product from Color Proof. What is it called exactly? Fiberblast. Fiberblast. Is that something you eat? Yeah. Fiberblast. Fiberblast. So, Fiberblast is, we used hot spray, which, there was a couple of things that I liked about it, from what it was saying. Obviously, I have not tested this out, but it contains short sexy hair. So, they basically took a short sexy hairline and now that it's style sexy hair, and that's what they've made it, it's fine, don't worry about it. So, it adds shine, it's a protectant for 450 degrees, which I think, you know, we definitely need products like that because even last night, I was at 11.30 last night, one of Christina's friends, I was cutting her hair because the ends were just like fried. From using the iron or something like that? I think, honestly, I'm doing a personal job, but a lot of people use cheap blow dryers. I think they buy expensive irons. They don't use the products, right? But the blow dryer is a big thing. So, I think, if you have a client with messed up ends, talk to them about their blow dryer and get them buying something nice because I think that I've seen it in a few of my clients now, and even Christina's mom, I walked in her bathroom one time and she, I looked at her blow dryer, it was like duck-taped and it's just dry, hot heat in those cheap blow dryers. You really need a quality blow dryer. So, you know, I think that's a good product. We also have, this was hilarious, American Crew came out with a 24-hour deodorant body wash. That would be good, right? You don't use shampoo, I'm guessing. So, do you use shampoo? I told you about all the hair, Matt. We guys share a beard. I'm bringing Harry back. You're conditioning your beard. Absolutely. So, you know, that's an interesting product. I'd like to check that out and if you can wash your body and its deodorant at the same time, I'm guessing, I don't know. So, very interesting stuff. And then, let's see. You know what's funny, we can see outside so I can see if any of our body wash, mirror curl, which... This terrifies me. I know, it terrifies me too, it's been out for a little while, but I gotta get my hands on this thing. Oh, see, I explained with it at the Baltimore hair show this past spring. Okay, how was it? Well, so you clamp it onto the root of the hair and then the machine inside sucks it up the hair up inside and you, and it then beeps at you and you let it go and it's curled. Okay. So, I don't know if it's big or, you know, whatnot that it's going to get stuck in there and then what am I going to do? I know. I want to put this thing through the test. Like, I would love to put a big section in there, a small section. Obviously, probably on a mannequin, but, or a Drea, we can try it. She'll look like me afterwards. Right. But, I mean, it does have different settings to pendant on, hair type and texture and whatnot. But once again, but I do want to try this thing. Oh, I'm very excited about it. Yeah, I do. So, you know what, I think you want to wrap it up. Quick, Facebook, shout out Michael Taylor, comment a couple times. Okay. And, you said 40 minutes late. Definitely no, though. Okay. So, all of his guests know that if they're more than 15 minutes late, then we schedule it. Yeah, I think 15 minutes late is good. Because you can work with that. Yeah. You can get caught back up. Yeah. You know, they try to put it on you. Like, like it's the salon owner, the salon's fault. Yeah. They come up with an attitude. You're not supposed to take me. I'm on your clients. Yeah. We've had it before. I didn't get my call. I'm like, we make sure every day. I mean, people make mistakes. Yeah. Put it in your calendar. We do the best. We sent out an email a week before and we call you the day before. So, if you miss your appointment, you know, hopefully we try our best to get to make it. So, let's face it with smartphones today. You can set reminders on your phone to remind you of your calendar. Right. Yeah. So, as far as loyalty program, he says he likes to do a loyalty program that turns his guests into product. He'll actually give out a free product. Like, I'm assuming the full retail size. Okay. And that way, he says it's a great way to get a loyal customer who doesn't necessarily buy a product to get hooked on your product. Cool. I'm actually really digging Michael. Michael has posted some really great comments on our Facebook. So, I really appreciate that. And, you know, hopefully you can keep that up. We have guests in this line. So, we're going to wrap this up. I want to say thank you to the salon guy for being here. Thank you. Really appreciate you making the trip down. And we will please check out his YouTube channel, the salon guy and his Facebook of the salon guy as well. And that Andrea, thank you so much. Follow us free saloneducation.com. Thank you for tuning into our podcast and we will see you. See you soon. Bye. Bye.