 Hi guys, welcome back to this channel. Remember it's mechs from the mechs creation. If it's your first time come across this channel, support this channel by subscribing to this channel. By the way, don't forget to hit the notification bell because it's always very important. It will always update you wherever we upload a new video. Thank you so much the returning subscribers, the old subscribers, the new subscribers. Thank you so much we appreciate. In today's video, I'm just going to go through a frequently asked question in the comment section. And that is all about what you call the checking agent. By the way, who is a checking agent? Most of you or most of us have ever maybe we try to see these people wrong, but we don't exactly what they tend to do and what is their role and what are their skills. So in this video, we are going to look at who is a checking agent? Who is a checking officer? Sometimes it's called a service agent or customer service agent. Sometimes it's called a passenger service agent. Sometimes it's called a boarding agent. What are their responsibilities? By the way, if you are planning to be one of them or if you are planning to go in that kind of profession, what kind of roles do you expect to sell? What kind of skills do you need to have? That is also very important. Yes, much as most of the time we look for jobs, we look them in one way or the other. Because the skill that you have, the skill that is needed for that job is that the job is one of the things that is going to make your job or your role enjoying. Because you need to enjoy something that you do for you to have it, to feel it and to make work simpler. First of all, what we call a checking agent. There are different names that can be called. He can be a checking agent. He can be an airline customer service agent. It can be a passenger service agent. It can also be or he can also be referred to what we call a boarding agent. Those are different terms or different names that can be given to mean the same category or the same person. Then what are their responsibilities? Most of their responsibilities include or rotate around what you call the customer care services. Customer care services is very important. Remember, for you to go into what you call customer care services, you need to have what you call communication skills and you must be one person who can be able to handle pressure because customers complain never head. Definitely you know what I am talking about. Even something small the customer needs to, he may complain but how tentatively do make that person satisfied with the service that you provide which is quite very important. Main of the responsibility, let us look at the responsibility. One, the responsibility will include the following if you are going to apply for that position. One, checking what you call the passengers. You are checking in the passengers. For example, seeing these people at the airport. Then also another responsibility is weighing and checking in bagages or what you call the baggage, your luggage at the airport. Then another responsibility, you need to know all the responsibility. You are assured to do is what you call issuing what you call boarding passes which is quite very important. Also, labeling or allocating seat numbers that is also another responsibility of checking agent or what you call a passenger service agent or a boarding agent as you may call it in any term. Then also you need to ask asking what you call security questions. It's also another responsibility of you as a checking agent. Remember when sometimes when you go to the airport they will ask you where are you going. That is a security question. They need to identify which kind of person they are dealing with or which kind of person is boarding the plane. Then also it is answering what you call the passenger queries prior to the flight. If for example, a customer came and is asking you this and this as a checking agent, you should be able to give that person answer. That is what you call customer care. So you must be aware, you must be updated what is happening. Well, however, something that you need to do something that you need also to know is that due to the long hours at the airport sometimes the pattern of shift may be changing as a checking agent you may be required to work overnight you may be required to work early morning. Remember this is a role this is a role that we are talking about you are dealing directly with what you call the customer. So meaning that if you are dealing directly with the customer you should have what you call good communication skills and you should be a person who can work under pressure that is what it is. So being in that kind of approach being in that kind of situation whereby you need to deal with the customers directly you need to have what you call the roles that you suppose to follow or roles that you suppose to play. So in the next session let us look at what are the roles what are your roles other than as what you call checking, service what you call airline customer service agent what are your roles what are you supposed to do one you are supposed to greet passengers on arrival at the airport hello Haisha can I hope you hello sir hello ma'am in a kind of with a smile because that is part of your customer service you are not going to greet someone with a very groomy face we are looking at aviation we are looking at you dealing with a different wide range of customers that are coming from different diversity cultures so what you need to do is you need to have those communication and with a smile then also you should be able to answer any queries passengers might be inquiring about on the journal what does it mean that those queries that you need to answer in case someone comes in front of you to this area or I am boarding the plane going to this area what time will be the flight you need to be able to answer you need to be updated you need to be updated what is going on because the moment you give something that is fault in case you out of something that I do not know then that is another perspective it will indicate to the customer that you are not fit to be in that position then also checking in checking in and issuing what you call the boarding passes you have seen those customer cares at the airport they check your baggage they will give you a boarding pass to proceed to the next level or to proceed to another level they will check where you all are get then they will give you what you call a boarding pass then also the checking agent's role is keeping passengers updated in the changes in the flight normally you will have what you call an announcement they will be an announcement speakers flight number this go to boarding pass boarding gate number this in case you are being given in that role that you are going to work in what you call announcement section definitely that is going to be part of your role you should be someone who is vulnerable you should be someone who can speak out someone who you need speak loudly such that people can understand do understand one more then also another role is directing what you call the passengers you direct the passengers to the correct gate or to the flight where they are supposed to go that is where someone will ask you please I am getting to this flight can you please help me tell me the gate number yes in the right way you need to know you need to be updated that is part of your role then also another role and checking the luggage they need to know how much required kilo you are supposed to move with the plane on the flight if that is required that is where they will give you a sticker what you call the waiting sticker and what you will give you the boarding pass to the next gate also you must be responding to customers in what you call a calm manner we say it in a very calm way a right way with a smile not with a gloomy face smiling is part of your role is part of your job because no customer is going to is going to want to see someone who is with a gloomy face and you definitely know you dealing with customer you are selling the service you are selling your service then also we look at what you call there may be also general administration duties that may be accorded depending on the organization that you are working in then still something else that we need to know what other roles is checking what you call the boarding passes or passports at the boarding gates that's why they will ask for your boarding pass and your passport to see whether they two conize or whether they two are together your boarding pass must be include your passport and that is exactly the actual person that they are letting to board on the plane hope I've tried to share something for people who ask about that hope I've tried to give you the insight of what happened thank you so much see you again in the next video remember it's mechs from the mechs creation by the way if it's your first time to come across this yano consider subscribing we are looking at a road to 4,000 subscribers I need your support guys thank you for supporting me the new time subscribers we are looking at a road to 4,000 subscribers it's you guys to make it it's your support to make it thank you so much see you again in the next video it's mechs from the mechs creation