 Hello, what's pop? We are on twitch. We are not live. I mean we are live. I'm tweaking But you can leave a like comment subscribe turn on post notification bells. Let's continue to grow The family from Chicago to the UK man Right behind me if we go live and you happen to miss it You might get catch the highlights here. Maybe not though because you could just you know what I'm saying Hey, you could just go on twitch and rewatch that but so Fast forward rewind whatever Don't forget we do got patreon. We post money through Friday We are about to start um Shameless UK in a few weeks and we also about to start A show called the gold. I'm pretty sure nobody's if you have watched it been sold, but if not, you know to an end Got merch you get me. Just took my sweater off. It's hot. Let's get into this though. Now scam interceptors Season one episode three Oh Sam, let's let's go protect some people. You know, I hate scammers If you hate scammers hit the like button coming up When a This next scam bears all the hallmarks of a classic Using a combination of pressure and summing just the right amount of doubt into the mind of the victim A practiced scammer can convince a person to do just about anything With devastating consequences It's an early shift in our scam hub at BBC HQ in Glasgow Yes, yes, I'm here. I'm here look at every application every page But Team members mark nick and I are watching the criminal activity of some ruthless fraudsters in a call centre abroad So we can actually hear the scammer talking through The steps in order for the the victim here in the uk to download some software onto his phone or laptop Which will enable them to have access to it I just can't believe for three episodes in and people are still downloading stuff from onto their phone That people on the telephone tell them to do Like I'm not downloading nothing Even from thousands of miles away. We don't know who this victim is yet But despite the phone line breaking up at times, we do know it's a man And this fraudster is using a very topical issue to target his victim We're calling it The internet support scam This is how it works You get a call from someone claiming to be the support department of your internet broadband company They say they know you've had some trouble with your wi-fi lately and that if you let them take control of your computer They can repair it Do that and the next phase of the scam kicks in That's cow and this unsuspecting victim is being talked by the Kolkata-based fraudster into downloading an app onto his mobile phone that will allow the scammers to take control of it Press the home button. Okay home screen. Yes. I see it. Yes We just want to find out as much as possible about who this person is They love you speak to him and tell him they are scammers As we keep our eyes, they low-key be dragging it is on the screen It seems at the moment the scam isn't progressing Look at the every application one by one. You can see the red color application The voice it sounds like quite an old an older person gentlemen. Yeah And this older sounding victim is having real trouble following the scammers instructions Okay. Okay. Can you can you try to can you try to swipe your screen from right side? Yeah, press the home button back to the home Yeah, now look at the applications you need to find App store I can't see that From from what we're hearing it doesn't sound like this person's particularly tech savvy Okay, then look at the top. You can see the search bar. Can you see the search? Oh, I see. Okay All right. Yeah, can you see the keyboard? Hang on. Um, listen Something wrong. I have to go back to the app store. Yeah, sure The man is still struggling and the scammer's patience is wearing thin. All right. So the scammer about to get frustrated What can you see? Now Ah access chrome This is a this is a um This the this not an apple store. That's not an apple phone And uh scammer talking to him like he got an iphone After over 10 minutes of the con man trying to complete this critical stage of the scam For an unknown reason his victim's line suddenly goes quiet What the Hello Hello, hello It sounds like the scammer is having issues with his phone line to the victim Hello, but eventually they can hear each other again I'm sorry. Yeah Yeah, it's okay. It's okay But it now seems that the man's phone settings are stopping him from opening the all important app Step chrome as Oh my god. Oh my god Did you hear that then just shouted? Oh my god. Oh my god twice because there's an old man That's struggling to put an app on his phone. That's gonna enable him dragging it That was not dramatic him to be Defrauded by these scammers. That's just how cold and low they are, isn't it? What's his name? Can you open up the app store, sir? Please Despite all the difficulties the man seems to be making progress starting up the app now, sir It's very easy. You can see two checkboxes. I am ever of this risk, right? Press accept Start broadcast This fraudster may have got another step closer to accessing this man's phone But fortunately the victim isn't at risk of losing any of his cash yet Now wait, do not do anything. Okay. Exactly. What can you see now? Where on like this is only literally the third time I've seen somebody get scammed Like this like I didn't know people I thought that was just in movies or something like this is real life people out here getting Like this Yeah, I see screen about screen broadcasting Okay Does that mean he's a man? Are these screens broadcasting? In theory, yes, but they've not They've not made the connection. Well, you can go to another room For the better internet connection and the internet's not working very well Ironically despite the con man falsely claiming to be helping with the internet connection It's what's now preventing him from getting his hands on the man's money What's making me sell internet but also at the same time W internet not all hero will not all heroes wear capes So angry is this man who they're talking to this could be someone's granddad And they clearly have no regard for him whatsoever. Do they no so do not do anything just wait because the internet is very slow So you have to wait. Okay All right We're getting to the situation now where we really do want to speak to this man I feel he's very very vulnerable. So as the con man is tied up Uh, I have to check it out my server what exactly happened. Okay Just hold on I have a window of opportunity to try a phone number. We think we found for the victim on the scammers screens I might try that mobile I think he's worth a go isn't it whilst they've gone off Can someone just read that number out to me? It's a 07 919 Yeah You could make phone calls off the off the off the computer They use There's no answer and the try again a scammer is quickly back on the line Trying once more to connect to the man's device Can you hear me sir? Click on the start broadcast Ah Desperate to help this man. I keep trying to phone him He picked a real phone As for the scammer after a long 20 minutes of attempting to get into his target's phone Close this The fraudster seems to have succeeded at last A clue he's connected Now he's connecting to this man's device. He can start to do some financial damage Okay, okay. Okay. Okay. It will be changing. Do not do anything Okay, right. This is really serious now. We're gonna try and get in there I'm just trying him on that mobile number and the scammer here's my call Close the phone hang up the phone hang up the phone Unfortunately the victim had just listened. What if that's like an important call? Vince by the scammers to reject my call Yeah, yeah So we try another tactic right let's send a text message It will come up and he and he should hopefully realize that who he's talking to are in fact scammers And luckily for us the scammer has hit yet another technical hitch And their attempted connection to the man's phone is failing Let's listen in see if he gets this message start broadcast properly. Okay I'm trying my best to connect you but still it's not happened. You understand? I think they're slow internet seems to be buying us some time Yeah It's a tense wait to see if our text is successful while the scam continues Gee I I'm not even gonna lie the production team for this They did a good job at making this very dramatic open it open it press open I have done so but Yeah, I'm listening to change hunger Can you see that? He's hung up. He's hung up. I think we've got him. Let's call them the one right there It seems that our text worked and the scam has hopefully ended But as we can't get hold of the victim the comm men's computer system has automatically Redialed him and they've already got him back on the line Oh, they just called it back Hello, can you hear me? Why you hang up on my call sir? It did hang up Later we continue to Oh, it's awesome They try to sneak a preview in there. Sadly call centers aren't the only place scammers operate Okay, we're on the ground leaves and fraudsters are stealing and scheming in almost every aspect of life But that doesn't mean we have to just put up with it Across this series We're meeting the regular people who are fighting back against these crooks to make their communities a better place to be And an issue causing real heartache to its victims is romance fraud Scammers are often most successful when they catch people at their most vulnerable And romance fraud where scammers pretend to be in love with their victims in order to get money out of them falls right into this camp But sick and tired of the devastation that these crimes have left in their wake One couple has decided to play the fraudsters at their own game Hi, honey I'm fine. How are you doing? Oh That's so sweet Whilst it might sound like love is in the air These sweet nothings are actually being whispered by a scammer to someone. He thinks he's tricked into sending him money What darling Oh, right. So we need to sort the money out. Yeah But the scammer isn't going to get what he wants from this phone call That's because he's speaking to professional scam beta team jillum wane Can you sing a song This is now this is what I've been waiting on This is what I think this show should be about Making the scammers look down. Go ahead and make that man sing. Let me hear Oh During the uk's various lockdowns scammers fleeced victims out of an estimated 74 million pounds And fed up of this cycle jill and wane decided to fight back It is a big issue and it's only getting bigger too This time last year I was getting maybe 20 emails a day All coming from scammers and now I'm getting maybe 40 to 70 a day In 2005 wane decided to do something about the problem I discovered debating community completely by accident Thought it was an absolutely wonderful thing wanted to be a part of it So I created a few profiles contacted a few scammers People were coming to me saying My family member is being scammed right now. What accident is that that he got? What is that? Would you be willing to bait that scammer? To prove to them they're not really the person they think they are So over the course of a year or so after that My priorities changed from just having fun to actually helping the people who would be in scammed By pretending to be interested in the scammers advances and playing along with their requests Wane wastes the fraudsters time But his work has another important benefit He keeps a detailed log of all the scammers he's spoken to and publishes them on his website Any scam email That is smart So people have a database to go look it up like man, is this real? Because people really be thinking love is like not a weapon Love has been weaponized a long long time ago. You got to be careful We receive any scammers that we are in contact with. We put their details up on the site We have how to protect yourself from scams. How to spot a scam Information is power There is now a global network of justice-seeking scambaiters like Wayne and Jill It's a community in itself with frequent team-ups But behind the light-heartedness is a serious purpose Wayne's all-too-aware of the devastation romance fraudsters can cause They will spend weeks months even years grooming that person so that they become their world basically And at that point they will turn around and say Could you send me some money? Some romance victims will ask family members for Lawns maybe you know, it's crazy. This is like No offense, but women be doing this every day on the internet For messing Yeah, take me to dinner bring their kids. That's a scam Yeah, take me to dinner you pay and I go home scam You know I'm saying Not doing it chicken wings and fries. We don't go on dates. If I'm hungry. I'll invite you But if I'm not hungry now, we can't go eat. I'm not I'm good Me personally Even steal money from them So yeah, it can create them. Why do I have to take you to Ruth Chris? And I don't know you. Do you think you deserve Ruth Chris? You know what I'm saying? Do you think you deserve, you know what I'm saying? What Drake say? Kiki on the river you think you deserve Kiki on the river first date. That's crazy Kiki on the river is Minimum 500 for two people That's somebody rent and you just gonna go eat it Huge rifts in families unfortunately people have ended up needing counseling even it's been that bad with them You got an accident But Wayne doesn't work alone a key member of his team is Jill So all of these people here are romance scammers that I've been talking to over the last couple of months or so and They've all pretty much Asked me for some money at some point and they think I'm just about to When it all goes horribly wrong for them For the last two and a half months Jill's been pretending to be smitten with a man who calls himself John Henry He's got in contact with her by email and says he's a marine officer on a un ship But Jill knows he's actually a fraudster trying to lead her on in the hope she'll No cap a marine officer on a un ship would not need any money from you Well, he has his own money coming from you know where it's coming from And he's nine out of ten time not really spending it. So it's just stacking up in the bank So off top that's that's a that's not even a good scam. Give him money Love my life. You know what I'm saying? Oh, I know You know when we get married, it's just gonna be fantastic when you come to the uk Later on we hear from Back in the Glasgow scam hub The team and I have been desperately trying to get hold of an older male victim to warn him that his money is in danger But the internet issues that the con man claims to be helping with are in fact stopping him getting access to the man's phone So do not do anything the internet is very slow. So you have to wait, okay Back on phone and we think that the text message we sent him has worked. Can you see that he's hung up? While they were only disconnected for a short time We believe the victim has told the con man about our text and he is fighting back Listen to me the hacker offended you this message master. Do you understand? Right now we can hear them actually telling this man that we are hackers that we are the bad guys And it's really down to who he believes So I am not giving up trying to help Why would a hacker call you and tell you to Danger danger you're being scammed I think about this. I know they're older and they don't really you know This victim The fraudster hears me trying to call the man's mobile again And battles to keep him on the line What a horrible situation to be in I am trying to help you My god Mike it really be the people, you know what I'm saying the people that be like i'm trying to help you in real life, too People be like man. I'm trying to help you cat No, you know We need to keep trying to convince this man that he's on to a fraudster Right, I've sent him that message now three times scam warning hang up or contact your bank immediately We think the victim is reading my texts and doubting the scammer Go to the bank. Do not go anywhere, sir. Give me a second. Let me help you The scammer is losing his hold on the victim But until the call ends I need to hammer home our warning So I'm going to send another message. Please contact your bank scan warning And it sounds as though the victim is reading all my messages to the fraudster The message are fake The hacker will send you this message, sir We have one last move to try and end the scam As the fraudsters are calling their victim via a computer-based phone line We can cut the scammer's connection, but only for a few seconds Okay, so Nick when you try making an attempt to break that connection that will free up the landline And I'm going to try and call on that now Come on now. This is going to be precise This is a risky move as it may alert the scammers to the fact that we are monitoring them I think I'm ready Our timing is key. I need to phone the victim just after Nick cuts the call and before the scammers try and reconnect to him Hi, I'm going to redo this computer Now No, call failed Yeah, I'll call in at the same time No, it's not working But I keep trying Hello, hello, sir Can you hear me? Sir, my name is Rav Wilding. I'm calling for the BBC. I don't believe who you're speaking to is who they claim to be I think you're talking to scammers We've been doing an investigation into them and we saw that they were phoning someone with a uk number and that someone is you The man tells me that he'd like to remain anonymous. So we'll call him Thomas I need you to speak to your bank urgently if you think you've passed over any personal details I know this is all quite, um, sort of out of the blue. They are not to be trusted They may try and tell you that I'm a hacker. Please don't liaise with them Please don't liaise Hey, Siri What does liaise mean? Establish a working relationship typically in order to cooperate on a matter of How do you learn that? Still there That's a word I can use in my everyday lingo. You feel me? This man sounds so confused I have to get Thomas back on the line before the scammers do the same Hello, sir. Um, I just want to tell you please do not speak to these people again In the background of our call I hear Thomas' landline ringing likely the scammers trying to get him back in their clutches Don't answer that phone. So I'm so sorry to do this and push you but they are trying to steal your money Thomas listen Is there anyone that you live with that can help remove that program from your phone that they just asked you put in Because that's what they're trying to use to steal from you. That's really urgent that you do that Can you also speak to your bank for me and just tell them what's happened? Are you okay? I know this is an awful lot of information to take in Thomas tells me that he is nearly 90 years old and lives alone But as family who can help him protect himself from the scammers striking again Does that all make sense? He's definitely Caribbean They phone you again just hang up just literally just hang up the phone. So I don't want to talk to you and just hang up Okay, all right. You take care That's a nice easy one for you when the phone rings from them you just hang up All right. Look after yourself Bye-bye. Bye-bye. Oh My goodness, we just managed to get in there. So thanks to you nick for Managing to break that contact. He just gave us that tiny window to get in there and phone it. I mean we were we roll I feel like nick is taking a backseat this episode I feel like he's been more vocal in other episodes, but he's like really at the forefront now At this third episode with the dice there and we got in the the scammer just came back on and while you're on the phone That was there trying to call him back in the background. So I deleted the note of the scammer's screw that had his number on it That's brilliant great work When they think they're on to someone they they do not give up But neither do we? No Well, what was that? Okay If you think you've been scammed then there's some steps you need to take straight away or that But it's easier said simple We see that every episode Despite all the advice to simply hang up when the scammers call when they're on the end of the line It's easier said than done Especially when they're so insistent that you should trust them and ignore your instincts But some people simply aren't prepared to take the fraudsters nonsense lying down Are we going back to them back in our scam hub in Glasgow Nick and team member Lindsay are watching the screens and listening to the call of a scammer in a different call center Also in Kolkata Your amazon prime membership subscription will automatically continue And you have to pay every month 79 for 99 scams come from anywhere else besides these places Then yield these type of accents That was tough This scam is a complex web of deceit, but the payoffs are huge We call it The subscription refund scam We've we've got starts for the call that tells you that you're being charged for an online shopping subscription We have placed your order for amazon prime membership. If you have any concern with membership related or refund Please press one Worried you've been signed now. They send a text message. They be sending text messages emails End up to a subscription. I got an email full of scams scammers The one day I'm gonna just you know, I'm saying Come on here and do a video about it without your permission you press one to try and get a refund But what you don't know is you're actually being put through to scammers In the hub the scammer is speaking to a man whose name we don't know yet But we do know he's been told he's about to be charged 80 pounds for the amazon prime subscription And that's not even that much is it target is far from happy So right now can please tell me what do you want? I can't cancel what was never there in the first place. There was only a free period In order to that your amazon prime membership subscription is running right now And that's the reason you're getting this call It can't possibly be if you tell me do you want to cancel it and block your amazon account Then cancel it. Okay, sir for cancellation. I would going to send you an online Cancellation form. So right now. Do you have any device with you like computer or laptop? You can send it to me in the post Hey, send me a letter buddy Yes, I don't want information going going through computer Talk about it. You sound like a Like a hip to a type of guy The man sounds like he's pretty savvy right, but this is not what the scammers want to hear All they want is to deal with your computer to deal with your tablet to be able to get to you that way through into your online banking etc This entire scam is based on the target completing an online form One that the scammers have pre-prepared to be wrong Their aim is to make you think you've accidentally typed into the form that you want a 7999 pound refund Rather than one for 79 pounds 99 The fraudster then tries to pressure their target to pay the huge difference back to them In order to get to this money stealing stage the scammer needs this man to go online. So Yeah, right, man I try to reverse scam them Yeah, I put 79 99 y'all accidentally sent me how much? All right. Have a good day Shoot, I'm going to Linux mall I'm going to Westfield shopping mall, you know, I'm gonna eat good tonight You know saying I might go get some veneers. I might go get a hair implant. I'm out of here Don't don't accidentally refund me too much money It's gone. You'll never see it again Oh, he can fill out their fake form. Do you have any diva get it back in blood? I can provide their to online cancellation form. I believe that you are you're running a scam Yep, you are correct This man is on to this fraudster So to try and convince his victim that he is from amazon The conman searches an online phone book to get the gentleman's name From the scammers screens the team can not only see the man's surname is pratt But also that he lives in london And mr. Pratt is still not putting up with the scammers lies How do I know your name? Because you obtained it by some form of criminality you are You stay in hot Road if you're amazon then cancel it because this what has been going on has been utterly stupid I'm going to show that there's an amazon prime refund form Do you have any device with you so I can provide it that online cancellation form? I have but I don't propose to tell you about it. Uh, what you will do Please is give me a postal address that I can write to and complain about Scammers having a hard time here this guy is at this point like the scammer like it's over just hang up You're wasting your time switched on he did a very clever thing Which was he said all right if you're really amazon and you really have uh signed me up something I haven't signed up for just cancel send me evidence of that in the post Of course scammers aren't going to send anything by post A head office address, please and a contact name Uh, it's the whole bond where they're planned done So the scammer is using a A website that allows you to look up the corporate office headquarters of various companies to Pretend to this man that he knows what the headquarters address of amazon is and the kind of intricate Fraudster continues to pile on the pressure If you're not going to cancel it you have to pay every month 79.99 pounds. So right now can you please tell me what do you want? Well, the thing is I've been getting these calls repeatedly Mostly I haven't answered Shut up and listen That's good negative Because I said be quiet and listen to me That's all no money has been taken from our Either of our account because sir without our customer authorization We can't do anything So that's why you are getting this call to confirm. What do you want? You understand? We are not doing business. You understand. You are the owner of this number, right? Right now. You are the only authorized person you can do anything As I told you there's nothing to cancel What I'm telling you cancel it and we are not going to call you again. Okay? I'll uh, I'll write to your head off. So what he decides to do is have an argument with the man That's not going to push him closer to doing what you say. I may decide to call and see you The scam has ended and it appears that mr. Pratt has played these con men at their own game That man did everything right. He tried to verify who he was talking to And he pushed them really hard to give him more information He wasn't having any of it and for that reason they wasted their time on him before having to give up And if everybody who got one of these calls behaved like that nobody would be getting scammed So well done him That's good marine It's not often that he gets to call victims of scams solely to congratulate them on being so savvy Yeah, he's good After the grilling you just gave that scammer right, what's the number? Yeah Okay I'm surprised You are hello, mr. Pratt. My name is nick Stapleton I'm making a program at the moment which essentially involves monitoring the activity of scam call centers and I just heard you Give that scammer an extremely hard time. Um, so I just wanted to call that and say you were right I enjoyed it thoroughly. I enjoyed it as well You were absolutely right to give them a grilling in the way that you did because they wouldn't have been able to prove to you That they were calling from amazon because they're not Um, so if you do get any more phone calls of that nature tell them to go away Well, I've been absolutely doing as you suggested for months. I felt inclined to um Have a go this morning. Of course. No rightly so Hey, he woke up chose violently. It seems like you know what? I'm on that today Let's waste some time. You did very well. You did very well Anyway, I feel a champion. I better go. I need to do something else. Yes, me too. Thank you. Have a good day You too. See you He said I gotta go I need to do something else. I'm very glad that he is Seriously switched on because he is never gonna lose any money to these people We don't gotta worry about it later. I'll be meeting us Back in wales and scambaiters jill and wane are trying to waste as much time as they can of roman scammer john henry And give it a lot of mechanics, okay? Love my life. Oh, I know But it seems john henry's heart comes at a price. So how much do you want? You just do it in tazzo 550. What do you need it for? There's a ticket car. It's gonna get me a private jet to come about to uk A private jet? Okay, excuse me. Do you love me? I am This scammers going to walk away empty-handed But importantly the more jill and wane keep The less time he has to target the vulnerable Someone that knows all too well the damage that roman scammers like john henry can cause Is morvin 13 years after she lost her beloved husband to cancer Morvin decided to give love a second chance and met a man on the internet called atwood They seemed very nice very sincere um They will connect see this is the type of stuff that I can't like well she's just out here a whole widow And somebody took advantage of that Father the husband passed away from cancer like we're even lady alone to to the forces and uh Based out in syria But after weeks of chatting online the conversation turned to cash He said his bank account had been frozen due to the troubles in syria And he was desperate With the promise of a life together morvin sent. I'm sorry. Is this a kettle? This right here is a kettle Atwood over 4 000 pounds after that he and morvin's money disappeared into cyberspace I can't replace What I lost that's the worst part of it I'm shocked Angry at myself being stupid every day. I think about it It's left to scar on me mentally But despite her ordeal fortunately morvin has since found true and real love We have a good relationship he gets on well with my daughter and Say you're happy and I'm happy Hey your daughter got nice teeth Just a prettier got scammed along the way Back in wales on a mission to protect others like morvin Jill and wane are still stringing money hungry con man john henry along They've so far wasted 10 minutes of the scammers time. All right, my love. Okay. Me too. Miss you How do you think they call that? We went fine. He's definitely on the hook still It's a lot of money and it's a lot of money. He's not gonna get It is a lot of money, you know 8 000 pounds is is life changing money And if somebody had to sell something all I want to give them that then that's that's a tragedy Sadly there's no shortage of scammers for wane and Jill to bait but thanks to their interventions There's a long list of fraudsters on wane's website for anyone to check if they're unsure of who they're speaking to We regularly meet up Myself and wane and and it'd be bold too Like you ever be on tender and you just swipe and then y'all match and then immediately Hey, babe. Oh first of all strike one. I'm not your babe. Don't know you from left or right Can I borrow the word borrow is crazy to me if I don't know you It's crazy to me if I know you and then If the word money comes like in a number amount, that's why you trippin babe Borrow and money is crazy all in the same sentence. It's tough make calls to Um scammers and we're doing a little bit of good as well and also having a good time In our hub the team witnessed mr. Pratt being the target of a very persistent fraudster He suspected their call was a con and fall back Your amazon prime membership subscription will automatically continue and you have to pay every month 79 per 99 pounds I believe that you are you're running a scam To find out more about this savvy scam saboteur, I've asked Douglas Pratt as Douglas Pratt looked just how he'd sound 76 year old retired mechanic from London to meet me in the boardroom at the bbc's old broadcasting house What Douglas? Thank you so much for coming in to talk to me today I really want to know about a certain phone call that you took by someone who wasn't Who they have paid to be yes, it was about renewing a subscription to amazon I'd had several of them before I was getting a bit fed up with them and We did check I was getting a bit fed up with them And this is the same face y'all be giving y'all girl when y'all trying to act kind of like y'all care about what she talking about This is it And she'd be talking and you do not care, but you have to be get back like you care This is it take notes. I had several of them before I was getting a bit fed up with them and That's professional. You see the head tilt. You see the blinking of the eye. That's concern. That's real concern Take notes fellas. We did check bank statements, and there'd never been any debit to it Okay, so I thought I'll have a go at one of their Correspondence now just imagine putting yourself in his shoes and saying she said what? No, and then letting her keep talking. It's going to get you through every time And I said well look at this renewing the subscription. I said it's ridiculous I said you can't renew something that you haven't got Thanks, you haven't taken up it went from one bit of bull to another and I said I'm getting to think you're a you're a scammer. I think you're telling lies. So when you challenge them with that, what did they do? just Basically tried to convince me that I was mistaken Oh, he wasn't there. Remember he wasn't in the room when this happened. I'm having it. No, I wasn't having it For months Douglas has had at least two scam callers a week and has given many of them a grilling And thanks to our hub recording of his scam call for the first time he'll be able to hear himself in action Douglas, you're gonna hear two voices. Yes. One's gonna be yours and one is that of the scammers that you are speaking to. Okay Okay, please tell me what do you want? Just tell me sir Well, the thing is I've been getting these calls repeatedly Most of you haven't answered them Shut up and listen I said be quiet and listen to me You were firm. I know we've just met but you've come across to me as someone not to be messed with. I mean, it's fair to say These make you angry. Yeah Simple enough. Yes, they do got you know really quite heated um I make a point of not getting as far as swearing Okay, but It's quite fun provoking them into it Uh, this guy did This is the greatest piece of audio that I heard when he told bro to shut up How do you feel about these scammers? Well, quite frankly on occasion. I I'd like to do things to them that would get me in jail Talk about it back in your heyday. You would have did it though Back when you were sliding with peaky blinders and them you would have did it and you're clearly very very Street savvy not everyone is And many people have fallen foul to these scammers The form they were trying to send to you It's it's something that they've made That Has areas for you to fill in your name your address your bank details Everything a scammer would need to then commit further fraud Is it fair to say that in a way so calm You you quite Enjoy being one up on these scammers. No regard as a blood sport Joy being one up on these scammers. No regard as a blood sport. Oh talk about it That's quite a strong way Douglas's dedication to wasting these scammers time has prevented the fraudsters from phoning countless other less vigilant victims Do you have any device with you so I can provide it that online cancellation form? This is w editing This is edited onto their computer screen. This is probably a blank screen or showing something else That doesn't look like this, but this is w editing. I have but I don't propose to tell you about it Give me a postal address that I can write to and complain about We are online based companies. Yes, maybe you are But you need to have things like a head office It's a pretty simple question to ask. Where is your head office? He seemed to stumble. Well, that it Effectively became all the more convincing that he was a scammer when when that finished I received the phone call from bbc scotland and that was one of my team phoning you So I rang up broadcasting house to see if the phone number had been given matched because I think if if that was a scam too It was a very good one That boy Hey, he trusts nothing. He's been around the block Everything is a scam to me. Everything is perhaps the potential to be a scam You've got to hand it to douglas. He needs no potential scammer stone Unturned douglas if anyone's watching this now who could themselves pick up the phone to one of these scammers What would you say to them ask for something through the post? Because double somersaults can seem to be capable of being performed by computer these days If you've got hard copy You can sort of look at it at your leisure. I think that's absolutely right. That's words of wisdom, man Get you a hard copy of it that way. Hey, no questions about it. Brilliant advice douglas. Um, thank you so much For for sharing what happened on the phone. I I think What you have said today is really going to help lots of other people How to deal with these scammers. Well, I'm pleased about that. I mean, you're welcome Salute to you douglas We haven't been able to identify all the call centers we've intercepted, but we're continuing to And honestly, I don't want to hear their outro So douglas saved this episode Investigates I tell you leave a like comment subscribe turn on your post. I'm gone. If you like if you hate scammers