 Well, come back after after lunch. I know it's always hard after the breaks to come back and in particular after lunch it's it's it's it's kind of difficult but But in the end I think our two speakers here in the afternoon will be so exciting for you in the first session The technology showcase with many many different aspects So that should I think I think push the spirits a bit and I hope you had some coffee as well Of course, so it should it should be possible to have really a great afternoon after a good morning again Please get involved in the morning. You had many different questions and comments if if you have that again in the afternoon Please do so and for those again, they join remotely Yeah, please do so as well send us send us questions if you have any we'll always try to To to bring them up in the discussion, but don't forget to to really write your sessions Your questions in the right session. So not in this session before or and in a general. I only see them if If they're really within the in the respective Session so in our afternoon as I said in in our afternoon sessions. We are we having here a technical showcase So we are looking at Technical solutions and really a variety of technical solutions. That's why I think it will be it will be nice as an afternoon session because Many many different things that we are going to look into in the first part We are looking at the technical solutions of the upu itself by the upu postal technology center and in our second part we we have invited several Private sector partners. I mean we had the partly already in the morning But we want to really deep dive a bit look a bit more at the solutions Which are brought into the the union into the discussions and get a better picture of Of what those those new companies those private partners can contribute But maybe also see where they can maybe benefit for the entire global postal ecosystem, so We start with the upu postal technology center showcase, which will be led by our two speakers here We have Stefan Hermann. He's the letm made products and services of the upu PTC and we have Gustavo Dami is responsible for innovation and partnership development within the upu PTC and they will present some of the key platforms and key solutions which the upu has developed over time They will present and talk about updates benefits for the upu members and some of the projects that are in the pipeline as well the focus will be particularly on the Domestic postal system the international postal system the customs declaration system and EID electronic advanced data But I'll give the floor to the speakers because they know much more about this topic of us than I do. Please Stefan Thank you. Good afternoon so I will try to be not too technical. I know that after lunch might be difficult to follow So in this session So my colleague Gustavo and I will present The activities of the postal technology center So we are financed by the telematics cooperative within the upu So we'll present some of the solutions we currently have and and Gustavo will focus on on innovation So this is the Saudi agenda for for this afternoon So I will start with a presentation of the postal technology center. Maybe not everybody know What the postal technology center is so the operators the designated operators should know us, but maybe not everyone here so The postal technology center. So it's basically the it department of the upu. So we provide it solutions For the international bureau, of course, but also for the for all the postal operators and we try to cover All the segments of the supply chain. So I will show you all the So most of the products most of the the software applications we We have developed Again to cover all the supply chain I will also mention the EID so the electronic advanced data because it's something very important And Another important aspect is now we our services are also now open to the waiter postal sector players So that's that's important for us. That's a change. So coming from something adopted by the CA and then the POC For the PTC so PTC for postal technology center. So for the PTC services So it means now that now we can provide services Directly to Airlines or granular or customs Not to all entities yet, but to some of them. This has been client Defined in some CNPOC documents and I will show you some concrete examples We when we prepare this This presentation we ask We ask some post in fact for some testimonials so we ask them to share some testimonials because we some We're interested but couldn't join Physically here. So we will start with two videos One is from Moldova post so they use our software solution and Yeah, it's again, it's a testimonial from from the post we can play And I would briefly present our experience in using you be a postal technology center solution The state in the price for some of those is the single designated postal post operator in Moldova with its 4500 employees providing postal services in more than 1200 post offices all around the country The postal authorities Presenting one of the base pillars of the state in their realization of its social economical Program provides both in versa postal services and a broad spectrum of social services to the population In our daily activities We are using the tools provided by the upu postal technology center for the mail management We use IBS which is an integrated international mail management application That combines mail processing operational management and EDI messaging into one application IBS is used in our company by more than three thousand employees For the capture and exchange of customs declaration We are using the custom declaration system allowing us to exchange pre-advised electronic information With the custom authority and the postal operators of the upu member countries CDS applications are available in both web and mobile version of the use of our customers It is application are useful and convenient to operate They are facilitating operational processes one of the main main benefits of the application Is that all the changes in author regulations are included? And so there is no need for additional investments in to adjust them to the requirements of the upu To bring more benefits and automate operational processes at all levels Levels we integrated IBS and CDS without domestic systems With the use of IBS and CDS We have been able to automate many processes We control the delivery times of domestic and international postal items to improve the quality of the course the postal services The applications allow to generate reports and statistics at all operational levels The generation of standard upu forms is fully automated at all levels The calculation of terminal use the creation of verification nodes have been automated The applications enable the exchange of the electronic messages with the custom authorities and the transport companies Customers can track their shipments individually on our website and complete custom declaration So if currently we tend the upu Postal Technology Center for their daily work in providing digitalization and optimization of the global postal services Thank you So this was yeah, this is this is a video so for Moldova post using our solution on the next The next is not a testimonial. It's just a promotional video from Cap Verde so they use they also use our software applications and one of them is What we call the EAD Customs Declaration. It's a mobile application That we have developed for the capture of the customs declaration. So When I will go through the supply chain I will mention that so this is a service that we provide To the customers of the post with this mobile application For for those customers then to to allow them to capture the customs declaration and This is a video from from from this post to to promote the use of this this application So, yeah, this was in Portuguese I forgot to mention that we do not have any we don't have the English version of the video So this was more this was an introduction of of the presentation What what you can see now on the screen is So the supply chain from from end to end so from from the sender to the recipient of of mail and Where we have solutions for for the post so we try to cover in fact All the steps all the all the supply chain From again from customer With the capture of the customs declaration This morning there were some discussions about the EAD so electronic advanced data And we have that's part of what we call the global postal model and in the global global postal model sorry we have eight flows from one to two to eight with the exchange of Information between post post and airlines, but in fact for us we consider that the capture of the customs declaration is the flow zero Nothing can be done if there's no customs declaration Capture So this is why we we have different solutions. It's not only this one mobile app is one of the solution we provide We have also web solutions and we have interfaces. I will come to that in later for for the custom for the capture of the customs declaration and Then in the process we have different solutions for domestic we have Product called DPS for domestic postal system That can be used in post offices in sorting centers and the main products The main solutions we have we have our IPS so international postal system That can be used in offices of exchange But it's also used for the accounting and for the exchange of EDI Messages and CDS that is dedicated to to the customs declaration to the exchange of customs declarations So these are some of the services that we provide to the post But we need to link To link out the link between the post is the postnet network. So that's the EDI network Operated hosted and operated by the UPU But this network is now As I said open to the waiter postal sector players. So airlines customs can directly contact us and We can allow them to exchange EDI on postnet Again, it's extremely important because for this postal global model The exchange of information between post and airlines, it's it's extremely important and In the future airlines will not convey I mean will not transport mail if they don't have the data So that this is why it's this one is important. So we provide solutions For the airlines for the customs We have some additional tools I won't go into all the details here But what you can see in the middle is so we have what we call the e-commerce APIs It's e-commerce APIs for us is not it's not one product. It's not a product that we We provide separately What we call e-commerce API small all the APIs we have from all our different products IPS for the mail management CDS For the customs data QCS I will come to QCS later, but QCS is our central database where we store the information But we have also the financial services To link to the discussion of this morning. So we have all those products and all those products have APIs to communicate and to interface with different systems and that's the orchestration of this interface between all these products and it can be Dirtual market places of the post it can be It can be any other solution we can interface and exchange data So this is what we call e-commerce APIs because we have the data in our different systems We can interface with other systems to provide tracking information or to get to get the customs declarations to get some information in our systems So that's Yeah, that's an important element as well on the receiving side So same IPS CDS DPS can also be used We now also have a DPS mobile it's something that we Used to be called IPS PSD, but now part of it is what we call DPS mobile It's a solution that we provide to the postman for the delivery of mail Because again since we need to cover from leg one to leg three so from end to end we need to provide solutions From the data capture from the sender to the final delivery at the end and We develop more and more on mobile solutions because This was also mentioned this morning. It's sometimes in some areas. It's difficult. We have no electricity or Sometimes there's no computer. There are some small post offices where there's no computer So we try to provide some solutions some mobile solutions That can even work with just a 4G or 3G connection to have What we call the mobile post offices to make sure that All the services provided the post I mean we can provide all the services everywhere in the rural areas as well integration We it's important to interface and to integrate with different systems We start with ourselves we integrate with our own systems IPS CDS DPS all those mail management solutions are interfaced With the e-commerce API we have also a link With the financial services So integration is it's something very important so in green on the left. So you have The part that is for the customers again mobile application We provide an application but if this morning there are discussion about some apps and super apps that do everything if If a post has developed its own solution, they can still interface their own system with Our IPS or CDS solutions. They don't have to use our app integration in the post the websites of the post It's the same thing for the capture of the customs declaration. So some posts have developed their own system for the data capture But since the aim of the the PTC is to provide affordable solutions for all the post in fact we've provide solutions for The 192 country members Some they have not developed or it's too costly for some post to develop their own solution So they can integrate our solution to their website. So again for the capture of customs declarations But also for the tracking of information. So we provide Some solutions to for the post to provide tracking information to the customer then in blue we have the post the post itself We have we can interface with many different systems with domestic systems Can be the import or export of data But it can also be sorting machines It can be a parcel lockers Can be any type of this bespoke system. So we can interface with all those all those systems We can interface with conveyor belts. We have more and more examples of conveyor belts conveyor belts sorry interface with IPS. So where it's automatically scan And then we get the information in in our system We also have some third-party APIs. So this is a bit different. This is to Enhance our systems The validation of postal addresses for find for example We we have not developed a solution because we believe that there are some other solutions on the market that Are very good So what we want is more to integrate with that so So we have the validation of postal addresses of postcodes For the customs declarations. We have this HS codes. So we also interface with third-party APIs for the validation of HS codes restriction and prohibitions so we have more and more and that's where We see opportunities here to enhance our systems with systems from from The private sector in fact and that could be very useful for the post and it's something that we don't have to develop because We don't have the expertise in all those areas and we don't have enough resources to develop to develop everything With the online vendor so we also have some interfaces of course So I mentioned Some virtual marketplaces from from the post we can also interface here and that's That's also what we call the e-commerce APIs. So if post they have their own Marketplace or if they have some agreements with some online vendors To interface then we have a different solutions APIs or flat files or as a concrete example for example when you have in some countries you have Online vendors Sending so a lot of items abroad. So what they do is that they send bulk the customs declarations to the post and One big file containing Andriids or thousands of customs declarations And the post can import that in the system and within few seconds We have several hundreds of customs declarations in the system They can import also some Useful information for the tracking Same directly into into the into the systems of the post Something else that was mentioned this morning is about the E-government services we have more and more requests around this post would like to provide more services and We have more and more requests around this to implement some some additional services to interface with different Portals from governments So we have that and we are working on that Currently we are we have developed in the DPS application. We have developed some interfaces for a post to interface with Some some different ministries Or for example the renewal of Driving licenses so now it's something that can be done through the website of the post through in fact the DPS application and behind that we have The portal of the government, but the front end Is something is is an application developed by us? So we have more and more requests around this to provide more and more services. It's not it's not limited to the Let's say the postal sector, but we need to post need to provide more services So so there are different solutions that we develop for that and we are quite flexible. Yeah for e-commerce Just to continue on e-commerce We we are also We are also involved in the deployment of those solutions and With some workshops we are we are invited regularly to some workshops on e-commerce So but to promote first to promote our solutions or even to discuss how to optimize with some post Because some post they use different type of solutions. So we discuss how to Interface all those solutions how to optimize all of this And at the bottom you see that all of them are Interfaces with with our own solutions Effective parts Stefan is here to answer questions if you have any input for him or questions So that that you can do it now. Do we have a mic please over there? Test My name is Ernest Westmas IT manager of C pose international to us all Some technical question three question. I know that you guys have the IPS dot post Database which Don't have an interface. The question is when that will be possible To integrate a third-party service within the IPS dot post database The second question We do own No system of IPS and CDS ourselves. That's fully API ready. We created already So the question there is if it is possible also for us to Integrate with a secondary postal office a third-party postal office yes, and the third and last question Who is the dedicated person? linked with the developers of Of the technical team of IPS Which which which we can get in contact You That's the team the team of technical and content managers Understand my question right so I cannot go to several people and without reaching my my answers Yeah, okay Actually, I started with this question and then I'll go back to the first one No, that's the way we are organized in fact within the postal technology center So you don't have access directly to the developers The contact are the technical account managers. So we are a team with different Yes, exactly. Yes. Yeah, I can give you the details Yeah, so if you have any questions so the the team is divided in two parts in fact one is dedicated to Deployment and training and the second part of the training is dedicated to development So if you have any question on the current development or future development, I can guide you yet to the right contact Now coming back to the the first and second questions Interfaces are that's true that maybe I should go back to the three different types of applications We have so we have IPS CDS DPS that can be deployed on premises So each post is in charge of I mean as the application installed in Its own servers So that's the main products, but we have also the cloud versions of those products IPS CDS DPS cloud So they are hosted in the UPU cloud Not in external clouds, but in the UPU cloud And the third type is the dot post version the dot post version are What we call light versions of the applications still hosted by the UPU it's a kind of shard cloud or web application so we have these three different types of solutions and To answer your question, that's true that for the dot post version at the moment. It's not possible to use the APIs It's not a technical limitation. It's it's coming from the security because we have ISO certifications and We are going to implement even more additional certifications So we have some limits and we need to find some technical solutions to comply with the certification But at the same time to open the dot post Versions to the post with the API that's true that we use XML at the moment because it's a secure this channel is secured API Can be secure. There's not a problem. It's just that it has to be included into our certification It's not done yet. So that's that's the reason it's not a technical reason No, no, no, no No, no, no, we'll just add that we'll just open that you keep the version because in fact the dot post versions You don't have to upgrade yourselves We are in charge of that. So the day we decide to implement the APIs This will just be open This will be available for you It's difficult to say We are in the process of getting an additional certification It should be done I think early next year. So Maybe next year. Yeah, we'll work on that. Yeah for next year It's important because in fact more and more posts are moving from this File-based to API. So it's also important for us to open all the services to API's We because we are also in the process in fact of implementing an API gateway to simplify in fact To simplify the access because currently you access all the solutions differently now. This will be centralized Okay So may we move on to the next question? I think during the break and after three Thank you very much. Good afternoon and well done for that presentation Yes, PTC has a very important role to play for the digitalization of our postal entities what I Missing there that I have not seen from what you presented. Maybe it's not coming out very clearly is On the issue of mobile wallets. I know maybe from where I come from in Africa Mobile wallets are more popular and They play a very key role in terms of Financial inclusion in Africa the majority of people live in rural areas and mobile wallets Are very convenient in that not only do you send money? but you can also pay various service providers from your mobile wallet and it also to some extent access a bank and governments can use these mobile wallets to disperse funds to pensioners and other people in vulnerable groups, so I don't know if you had spoken about it. I don't mind you repeating it so that it comes out clearly I will not push like my brother there to say when exactly but Definitely, I will be happy to hear when thank you Just go back to this slide The when is the most difficult question for me the what it's easier Hello this on this slide in fact So reflects the the the supply chain, but that's true that and agree that this On this slide you don't have the financial services, but we do provide solutions for financial services so we have IFS IFS is known for the For the exchange of money orders so domestic and international But in addition to IFS now we are we have developed what we call the UPIP so that's to now the tool to interconnect Different networks because it's not everybody not all posts are on I use IFS so we need to interconnect different Different networks for financial services and we have what we call the UPIP for that And it's open a post can be on IFS and another post use different system. They use API's It's a central system. They connect and they exchange And they exchange money orders Regarding the mobile this is the post transfer app That is being developed I need to check for the the release date because it This is not in my Products I'm in charge of the logistic but not of the financial services That is why I don't have the the details But we have this application and this will be the same on the on the customer side On the this slide an application that that will be used for for the exchange of money orders I will try to get a confirmation of the release date and I'll provide it to you for this application Maybe move on to the big data. Yes. Yeah. Yeah, I'm running late. Yeah A second part of the presentation is a big data So I'm not going to describe all of this Yeah, it's again the supply chain from end to end. So from collection to final delivery All those boxes that you can see with different colors are EDI messages that are exchanged on the EDI networks So this represents more than 10 million mail items So recorded into our systems for daily so which is More than 50 million records per day because they can be more than one per mail item per day. So It's huge It's a huge amount of data that we need to process and we need to process fast Once an item is scanned information has to be forwarded immediately to the destination. So so it's quite Huge but we have the postnet network. We have what we call the EDI platform to to manage that Without any any problem and all of this is hosted on our big data platform A few years ago, we decided to change to move to a big data platform because again because of this amount of data So we had to change our environment in order to process this volume of data. It's not only to process it but we need to store it and Data is used in different systems. So so that's why we need to keep it because it's not only to forward the information but to To To keep it for for different purposes Here on this slide, I would like to make a link with the discussion this morning about blockchain I didn't plan to include blockchain in my presentation, but For me, this is linked to blockchain Having this a big data platform Because sometimes from time to time we have the request from post asking us why We have not moved to blockchain yet There are many answers to that There are a slide this morning about the challenges to move to blockchain and we share some of the concerns that were raised this morning We have the data privacy. It's something extremely important for us because we don't own the data post on the data They just we just convey the data from a post to another but does not belong to us So so that's why it's very important when I mentioned the servers and the big data platform for example Data is not hosted into Some private clouds it must be into our own systems that's Because of the special status because we are the upu We cannot Store our data outside the upu. So we they are stored in data centers But all the hardware belongs to the upu So we cannot use the hardware of those data centers. So they have to belong to us So blockchain will be the same. There will be some questions about that that I probably see Datastore age But first of all what we need is Regulations it has to be in the regulations We cannot do that the PTC cannot do that if it's not part of the regulations and standard this morning This was mentioned several times We need standardization because then we need interoperability the premise. They might be a upu blockchain, but Maybe some post could decide to have their own blockchain. So we need We need to interface here. So there are still many questions around blockchain And another important question is what would be the benefits? because when Post asked they asked me why we are we have not implemented blockchain for example to replace The current solution to exchange EDI messages We said why not but what does it bring? To move to blockchain to exchange EDI messages. Maybe there are some benefits But then what would be the cost? We have something that is maybe old but works fine. It's not costly So why not moving to blockchain but it should bring some values to move to blockchain? So that's why we do not rush in moving to blockchain and I think We'll have a good opportunities now to discuss with companies that are expert in blockchain so that We can explain Or we can raise our concerns. They can explain what what solutions they can propose and maybe we can Go ahead with some some changes But this is to explain why we are not there yet So rapidly yeah, we have different use cases for the big data platform So we have some dashboards that can be used by the by the post Some reporting So we have many reports that are accessible. So based on the only information we have On our big data platform They are not available only to the post but some are also available for the wider postal sector players if we have carriers On postnet then they can also access to some reports We use it for the monitoring. We have the UP analytics. So that's internal and some operational tools That we have also in place that's for the big data is there any questions No, no, okay, I can move ahead EAD compliance So this was mentioned this morning. I've only one slide but just to summarize in fact the EAD so all what All our solutions again IPS CDS all those solutions I've been developed to assist the post to ensure that they comply with the EAD requirements So this is something again important for the post We are talking about innovation. We are talking about new services And that's that that's fine. I mean, I'm an IT. So I'm really in favor of adding new new technologies But the main focus at the moment is to have the post complying with the current regulation. So this is something important Before moving to something different Post have to comply with the current regulations post have to provide the informations That that is mandatory to provide because we are not yet there We I mentioned the case of the capture of customs declarations So that this is something in the regulations post have to send the customs declarations To the partners, but we know that in practice, they don't do that For various reasons, but they don't do that So before moving to something new we would like them to comply With the existing and then we can move to something new. So for that a capture, it's important So I presented different solutions. We assist not only in developing new software solutions, but we can also Thanks to our directorate of Cooperation and development, we can also purchase some hardware Because when a post wants to upgrade to a new system, sometimes they don't have the hardware. They don't have the software They don't have the skills sometimes to win to install all of that. So we assist we assist the post with this not only in Installing our solutions, but also with the hardware and and using our expertise Data quality, it's it's also important. We ensure the good quality of the information because again sending data It's fine, but if data does not comply with the UPU standards Then it's rejected and it's like if nothing was sent So that we also assist the post with data quality Data exchange, I mentioned that already with the networks and the reporting Based on based on the big data So this is Yeah, this is a summary of the compliance. So there are many different things that the training is also something very important We train on site. We train remotely since now the pandemic. We train more and more remotely So we have a new learning platform as well So training is something very very important. Yeah, Stefan You mentioned the EID compliance. I mean that's key But not every post is yet or it's it's not yet. What are the bottlenecks to reformulate differently? What are the bottlenecks to really ensuring that everybody can comply with with the EID? Hello. Yeah, that's correct. That's That's the main focus at the moment is to ensure that they all comply the bottlenecks the main problems they face is As I said, they don't have The software applications are sometimes not deployed everywhere in the countries So this is why I talked about the mobile post offices. Sometimes in some rural areas There's nothing so the mail is collected there, but there's no IT system to scan to scan that or to capture the information so mail is just forwarded to the first post office or sorting center But it's quite late and They have missed the first the first step already. So Deployment of the application is one Sometimes and that's why I mentioned the purchase of equipment sometimes Posts have very old hardware and we need to help them with this and More surprisingly sometimes it's they need They need us to advise them because sometimes they are doing wrong thinking that they are doing right, but actually they are doing wrong And we need to assist them we need to explain them why they should do that differently and this is also why The the post office technology center We also work with our colleagues of the other directorates on that So we have common workshops where where they explain what the regulations are what they are supposed to do And then we explain how to do that in our systems. So these are some of the reasons why Some posts do not comply with the EAD requirements. Any other questions? No, no, but but since we have hybrid, you know remote participation. We need a mic. Otherwise people won't hear you Good afternoon. My name is Joy Dobia from the US Postal Service And deal explicitly explicitly with EAD compliance I want to know out of the 192 members how many are compliant at this time and what are their biggest impacts that make them non-compliant In terms of statistics, I don't have All the statistics with me The biggest impact Let's go back to the first one. In fact For most of them they comply but partially that's that's the point because our systems are deployed The case of IPS for example is is implemented in around one and two read and 180 countries CDS is implemented in around 150 countries. So it's widely widely deployed and post Actually could comply. The problem is that in the Operational processes, they don't scan all Always the mail items and that's that's an issue. That's why in fact they don't comply. So in fact There are almost no post or very few posts that have zero in terms of compliance with the EAD requirements But we have many posts that are low in terms of compliance Because they for example they focus on EMS and parcels because of the revenues But they don't focus on letters and for letters They don't scan them for example, but the problem of that is that in the letters you have the small packets and when we talk about Mail items coming from Asia or from China We are talking about letters and we are talking about small packets here And we have seen that in some post they just don't scan them because We are the case of a post saying that it's too much work to scan all the mail items. So they skipped those small packets We have to tell them no don't do that scan scan scan this mail items so So these are this is the this is the problem in fact we are facing Implementation is the first step But again training and explaining. It's it's it's a long process even a longer process than just deploying the De-applications so this this is the reason why yeah, okay. Thank you very much. I Represent a region that is quite a number of countries 54 if I may be specific and I think We are viewing this EIT issue very seriously because we believe that it's compliance or complying with The EIT requirements is not really optional. It it has to be and I I believe there is a lot of capacity building that needs to be done like you have just said and we are positioning ourselves to point where we need to identify Champions that are going to lead the process so that when UPU is back in Ben in Africa the fire still continues to burn because that is How we believe Implementation of a project like this can work for for for all of us So that at the end of the day we don't have Situations where there is partial compliance and I'm sure outside of this we can pick it up in terms of that capacity Building. Thank you Yeah, just just few words on this This is also why we have We are running different projects for EID compliance one of them is the finance by the quality of service found It's called we call it the EID project and the AIB is the implementation of CDS, but we also Monitor and assist the post so we have regional coordinators so They are on the field so they are close to the countries and we also use them so so we have So we have weekly meetings We have we monitor the EDI transmissions and the EID compliance and if we detect something wrong Or if we know that the post does not comply we contact them maybe sometimes through those Regional coordinators we contact them and we try to understand What what's wrong? I come back to the EID mobile application Sometimes this was the solution in some countries They said we have no solutions to provide to our customers for the capture of the customs declarations It's too much work when they come to the post office To because it takes time to capture the customs declarations So we said in that case deploy the EID mobile app and and advertise on that And then your customers will capture the customs declarations themselves so to save time and and it worked in some post it worked So so but we are ready to assist all those posts through those various projects The US USPS and US government they also finance a lot those deployments And also this assistance to the post we discuss with them and when we again when we notice that post The level of compliance of a post is quite low then we contact them Sometimes USPS they contact them and discuss with them. Sometimes it's only the UPU sometimes it's together But but we do that Thank you for the response, but maybe for for next time for next presentations. We would appreciate Statistics in terms of the percentage where we are so that we we are clear on whether we are making progress or not. Okay Yeah, and I think I'm Following up on that. I think it will be really useful then maybe also to a use case You know how as you said with a mobile device the device suddenly a solution is found And I think that could be extremely useful for other postal operators that in a similar situation as one that couldn't really cope with it But with the with the Mobile solution finally could so I think that's a very good use case and yeah, okay. I take note for the next time Excellent Please continue. Yeah Okay, so for the last part so I give the floor now to my colleague Gustavo So now we we talk about the present the past I will talk about a bit about the future about innovation Why I mean I hear a lot of people talking about innovation today I hear this something I do on a regular basis, but not Everybody thinks or see innovation in the same way. I mean I hear once an explanation How do you see innovation innovation in another words is you what's gonna pay for your pension? And if not then that's been made you might not have a pension in the future So it's important to innovate it's important to consider the the critical part of innovation And especially within our industry. So in this graphic you see that About 75% of the in general the companies and this comes from a leading company in innovation a strategizer they Say that innovation is important for them, but to be realistic only 20% of them They are really ready to do innovation and on regular basis And that's a very low percentage because if you are not doing innovation on regular basis That's mean you are not really doing it innovation So but what is innovation? most part of the time we think of innovation and we think on technology and And then we want to implement a cool app a cool software something that it will be make identify the people and With the post but actually innovation many times it has to be looked in the other way around I mean innovation to start with is about mindset. It's about connecting people It's about change of culture. It's about having correct process in place It's about having the right tools in place and at the very end about the technology Because it's very well known that common knowledge. Usually it's not common practice I mean everybody in nowadays we know climate change is here, but are we all here really climate change? Ambassadors Do we not need me do we not use our car? I mean we know what's going on But I mean that doesn't mean we are doing the right thing and I think about innovation. It's very important to that you focus on creating value for your organization and Because if you don't create value Basically innovation is it's a bit pointless So but it's difficult it takes time But we really need to start from the changing the mindset changing the people How how we approach problems and challenge and the culture. Otherwise, it's difficult to arrive to do innovation here I I Took this slide. Of course we authorization from from this company one rich AI There are one of the leaders in the Garnet report on the on difficult different interaction for chatbot and communication on different Interaction, I mean here. They're saying that for many years We've been interacting especially postal system in the physical world And we are using one machine one mailbox one computer for one purpose We are currently moving more into the graphical interface Where with your mobile phone you can use 20 different things 50 different things and that's very very convenient But I mean the shifting is is moving into conversional I mean more and more we are talking into with Alexa with Google We are sometimes even talking on the phone with some Artificial intelligent agent and we are not even aware that is not a real person I mean the natural way to communicate with each other is with the voice and that's that's the way things are moving and It's and it's important to that not only we are moving into a natural communication language Well, we also have to change the paradigm and the mindset instead of having multi-channel or omni-channel We need to move into the opti-channel. Why opti-channel because there is no point that Organization you say okay. I can send you the information via email via SMS via what's up via a physical letter I mean when I don't need all that Probably we need to focus on what is really optimal based on the situation based on what your customer needs I mean you are in your airport in the airport. You don't want to have the information about the change of gate Receiving by email because maybe you don't have access to your email. Maybe you need to have SMS maybe over what's up if you are in a I mean just recently this summer I was on vacationed and I was supposed to receive a register letter and I didn't know there was a Register later waiting for me and only I find out when I come back and then it was too late to reply to this letter But then there was a physical piece of paper in my mailbox waiting for me to pick it up at the post office And then it was too late But I mean that's that's the the option that sometimes are not so so convenient to For for the post so here once you move and you actually more Opti-channel here in this graphic you have a different use cases That basically once you implement this new way of communication And you can have a new concept called hyper automation Then you can have a different use cases to automate the process For for logistics for finance for legal for I mean the the limits are the sky Once you have the process in place And you have the capabilities in the back and you can integrate that into your current process Also, that's will help for the for the users to interact seamlessly into the operation that you have And also it will be more natural You don't need to explain as as many as job CPOS was saying as many time long time ago if you need to actually explain it That's me. It's not well done. That's me. It's not easy to to use it But now you will say okay, but do we have time? Well postal industry been working the same way and fine for over a hundred years, but why don't we need to change? Well, it's very easy. I hear you in this graphic. You see how long it took different technologies to to have mass adoption. I mean the the the TV Internet Tablet that the time it takes now for new technologies. It's just it's not decades anymore. It's years I mean a company that didn't exist some years ago tiktok or Facebook or Tesla. I mean it's the mass adoption. It takes only a few years So do we have decades to change? No, no, we don't so we live in a in a world now that we are reaching Web 3.0 web web 1.0. Basically, it's just looking at text reading It was just receiving information web 2.0. That's where we live today It's okay. You send something through our web forums to a chat. You buy something finish web 3.0 as we were talking it's about owning the things that you send owning your data owning Have a type of ownership of what you do what you do what you send and that's where also that the post can play a Very strong role there because as a lot of people were saying the post the people they trust They have a physical place to go and there is a every time more and more This line between the physical world and the digital world is getting thinner and thinner and the post they have a The CEO from Albania was saying we you should not be afraid to be a digital company Because that's the future. I mean when you are ready to change in a few years might be might be too late so, I mean we have a Successful cases for sure. I mean one of the more probably less known, but I know it's very Was very well integrated. It's the the digital transformation from Denmark post Thanks to also one company. We have one colleague here from ebooks. It was a complete Digital transformation of how the physical mail was going to be delivered into the to the citizens Where it was easy. No, I'm sure it was not But they did I think the home were very well. They did they have the regulation in place They also take into account of course not hundred percent of population were happy not to send physical letters They they have also option for those who were not willing to do it and and now I will say also thanks to their digital identity Transformation, I mean almost all the population they use their e-services and the pose of Denmark is one of the leading in the Nordic countries Swiss post they also take different approach and into digital transformation They are they are also creating ecosystems for Bringing the service into the the citizens in true private sector where they can connect where they can integrate the systems and not Just about physical delivery. I mean they work in the with the medical sector they work with the withdrawn they work with Data privacy many things that probably is not very well known as we suppose is doing but they are creating great Great ecosystem that can be integrated so, I mean in other words There is a there is a theory called singularity theory that and that's Which talks about normally I mean human mix we rarely have the capacity To understand the technology that we see on daily on daily basis We the technology is changing too fast in order that we can actually comprehend what's going on So and in top of that if you are not even moving one step at a time You are not even willing to take a risk then that's even additional problem for for the industry so it's it's really Urgent and it's really important that we we we we take the risk and we try to learn about what is going on And what can be happen in the future and and to be innovative. I mean it's not just like okay Let's just be curious. Let's just use some cool apps New projects when you it's a lot of things you need to be brave entrepreneurial extrapreneur visionary, but I would say most important of all One of the characteristics from any company or any person who wants to jump into the innovation You have to stay away from conformity Once you say oh, I'm fine. My business is fine. Well, we lost some market, but it's still fine We are still paying the salaries. It's also fine, but then the risk is very big I mean because the the risk of having a conformity and just Then I mean you you nobody have a ball that can see the future, but I mean you seen it Time after time what happened with with Nokia what happened with blockbuster? I mean just just recently I find out that blockbuster at one point in the in the US has so many stores Selling renting videos at one point even within the innovation department. They were looking into having a streaming services But at that time they say well, what should we actually proceed with that if we are okay People are still renting the VHS later the DVDs. No now streaming is not gonna work And because they didn't of course somebody else came Netflix and they hate the whole cake and That happened just in a couple of years and and I think today. There are just one I think blockbuster shop in the US out of maybe For those who will still love touch That's it So what is very important? So stay away from from conformity But I mean today we were talking about Partnership I mean the UPU of course alone He's been doing many things, but I mean as you hear many times for many people today We are really open up. We are here to hear to hear more from the private sector The UPU cannot do it alone. The private sector is shouting for regulatory Standards to foster innovation because I think what one very important point to mention here Innovation is not just about bringing new products your innovation is also about transformation. Maybe We that isn't it's not just about creating a nice product as something with artificial intelligence It's also creating the base in other the private sector or some other players can create innovation in top of that I'm one of the best example is the standardization as Walter was saying. I mean thanks to the standardization There were different projects along the years that I Also been working the UPU that thanks to the standardization was created. One of them is GMS I mean thanks to GMS and the standardization now over a hundred countries they they contributed in this program Thanks to the standardization and DNS sec now dot-posts exist sex on the standardization of EDI IPS exists. I mean I can continue to give more more examples like that, but it's important to put the things together to create a Innovative products, but also to create a necessary base to to create additional innovation and more importantly to to try to do things because I mean as probably you learn University of school you can Learn you can read all what you want, but the only moment when you actually Learn or actually arrived into the as I say the aha moment is when you try things If you don't try if you keep things in paper if you don't give a try and you don't fail from time to time That's mean you are not really innovating and you are not doing the enough Thank you. Are there any questions for Gustavo or Stefan? Please start Now we start here in the front and then we get to Santosh We go back to slide number one, but of Gustavo slides or yeah, yeah No, but Let them do it, please Because it's It's quite interesting the the way how you are giving the first figure No first the first of innovation and digital readiness after point. Yeah, this one. I guess right this one Yeah So this is actually the answer and the thing that we should all consider You're within our companies because as he said 70% of executives report that innovation is a top three priority and I believe that out of those 75% most of those Understood the question is do you have it in your own companies? Because innovation and it are completely two different things while the 20% that are ready to scale innovation are the ones That have already done research and increased capacities Within their own system and their own it to meet the demands of all the customer needs So for example nowadays all the companies we believe that we are moving into a financial a Sector and we need to be very proactive towards it But I believe that none of the companies out of 75% up But the ones 20% down Have already established their research team within the companies providing all the inputs and outputs for making a good strategy and Tackling the issues. It's not that you need to come to a conference to understand that the system is going the UPU ID data center is going the CDS APS They are concrete right now It's not like everyone need to comply with but you need to understand before coming to the conference and at the same time If you go to the other slide we go next the other side So it's just a comment just for making the other persons in this room not feeling sleepy They need to wake up because this is the innovation Session and it's like scaling up our opportunities with two guys that are speaking a language That it's common for us. So you are not speaking very technical. So it's not that boring. It's good to participate if we move on there was this purchase in terms of People in America the acceptance of people in America because it's a nice way of approaching Our marketing strategies and communication. So if we see up up there There is a share of US households using specific technologies and you said that now the changes are within decades It's not that we should wait a lot of time for those changes What we need to understand now and the background is that we need to define who is the beneficiary out of all the Systems that are on the side It's again us the humans. So every time that the human aspect is being involved in a corporate Let's say strategy or acceptance Things change why because we believe that if I could have a house or a whole refrigerator I could be very fancy and I can spend the all-day speaking with the friends about the technology It's about speaking about myself. That's the big difference That if you are with a group of people speaking it It would be fun to speak in technical details but if you are a Consumer and you step in each of the the things that are on the side Television automobile and stuff the sentence coming from consumer behavior is that I'm doing household refrigerator I am doing the television. So the brands and the companies behind it. They don't matter What it matters is to meet the customer needs and right now our customers Wants to get everything delivered. They don't want to have any pain and Any headache Regarding the custom system whether that one is prohibited or not prohibited in the list of items that need to be Transported through the post because there is always the next solution. That is Amazon dark net and stuff So we don't need post for that. We can switch to the other one while from the other side We have the technology side that if that thing proves to be for my own purpose That means that it's the right one and we don't care about the brand So when it's when we speak about the innovation, I think that both companies here And I don't know if there is any other company innovative company that can take the floor And at least open the debates whether the UPU is Is it doing the right thing? Is it the nice approach to open up UPU for other companies to join and share their own expertise? Are we speaking the same language because I believe that opening up of UPU. It's one of the best ideas that we have had so far From the technical side, so it means that we are standardized and We are the leader actually in the sector. So that's that's a confirmation that I want to have from Sorry, I took your position It's the audience that needs to come and that's perfect. So great. Thank you. If you can give the To back so to Santosh just just before I want Comment something on this slide. Yeah, yeah, sure That I didn't mention. I mean here you can see at the very bottom Right the Amazon Prime users. I mean it took one year and a half to basically 40% of the Amazon clients to become Amazon Prime user I mean nothing and now you see the landline I mean now the decrease of landline is that's happening worldwide. I mean, I don't have an online I know almost nobody who has still a landline. I mean, that's yeah, it's very important to to take that into account and because innovation at the end is also for the end user and we are all the end user Okay, Santosh and then Kate and then I think we have to close this. Okay, and you and then we have to close the session Yes, please go ahead some just a reference on this Usually if you really want to see the adoption look at only the last 10 years That's when the technology changed. So if you talk about history in 1903 the reference is not really valid Just a point because this is the adoption of any technologies change the acceleration of any technology in last 10 years Is 100 times more than what it was before but anyway, that was not the reason I call So two points one on the innovation. It sometimes is not just about the product or idea It's about the ability of the leader to execute There are early adopters who take risk and to do that and there are some people some companies Will always be the last one to do that part and second is how do you manage the IP rights of partners? If they are part of if some of those solutions uses them, how do you what are the policies for you? Like if WSPS WPS please join us join the UPU and start working on standardization Or some of those things have you figured out a policy for protecting the partner's IP? Yeah, I mean there are different kind of partnership and legal agreement that the UPU having in this regard Also regard of data protection. I mean my my colleague was Mentioning also about competition. I mean this is a concept that the specifically the postal technology center is very familiar We have at the same time Australia pause Spain South Africa impose on Mexico Using a product the same time they are putting money to make it better. So it's a it's a Concept that let's work together Through one common goal. So I mean there are definitely rules and in place to to to protect this kind of intellectual property You just hand it back if possible kids as a question And then we come to the very front again, okay, thank you Kate Kate and youth from the international mail as advisory group I do think opening up to the wider postal sector is one of the best ideas Unfortunately, it's not a new idea. It's about 30 years old. We've been trying to open More widely to the private sector, but one of the things I wanted to note was I Think there's a little bit of attention I heard it from this gentleman over here when he was asking when something would be happening and how quickly could it happen? And I think the private sector moves out of much faster speed than the UPU and that's you know That's not a knock it were the private sector and and your An international bureaucratic organization, but one of the things and then I also heard I think Stefan you had mentioned that there was a development team and Another team within the PTC, but what's missing is a sales and marketing team And that's what the private sector can bring and that's kind of the month and I'm giving a teaser on my my What I'll say when I speak at the conference on postal regulation But I think what the private sector can do is to can help to take that piece That's missing which is to take it to more widely to the end user to build volume for the for the designated operators and we have a really good example in the United States of the work sharing program and Some of my members literally sell the postal services products and services. They are the PC postage providers They literally sell postage, so I think you have some really good models And I'm excited about the opportunities that the consults tip committee can bring and I hope we can work together Wasn't really a question, but it was just kind of tying some pieces together But perhaps the question is can we move at the same speed of innovation when the private sector is used to things happening? So much faster. I will comment a bit on that. I mean I I Mean the the UPU you all know. Yeah, it's a very own institution But at the same time I mean in order to move fast Then you also have to partner with those who can move fast I mean like startups with those with experience and and definitely yeah, I mean There is a there is a framework. There is currently some Activities within the UPU. There's gonna be create a think tank Innovation lab. I mean there are the footprints there To to move to be more agile in the in the sense that to try to catch up with the with what is going in the private sector So, I mean, but of course we need the collaboration and we need to support from different stakeholders to reach that and As you can imagine it cannot be from one day to the next but I think moving one step at a time We will reach that point. Okay, perfect. Thank you. So again last statement for the session, please Thank you very much. Thank you Gustavo for for that presentation the Post has existed for over a century and we are still here and I think we may be under playing the amount of innovation that is happening within the post and I would love that Next time I always talk about next time next time we try and zoom in more on the Postal players To say what innovations have they come up with over the years because it's not by chance that They are still in existence now when the Nokia's have come and gone It's because they adapt their they innovate I don't know what else they do but I believe that for our our story to come out Nicely, we need more examples from within the post and I believe they are there and we need To showcase these not only to motivate others but also For us to see the direction where we are coming and definitely push us going forward and once more Thank you very much for your presentation Thank you, and I think the up you I mean you're moving now in this direction with the innovation forum For example the end of this week. I mean there are a few new initiatives where I think really it's what are new solutions What a new technology is how innovative postal operators are and some of those initiatives are directly mirrored with what you have been saying Yeah, we are together. Yeah, thank you. Okay. I have I have to close this session here for now Thank you very much to both of you, but they will both stay for the next session We will make a very short break Five to ten minutes I keep it exactly because we are changing the setup here slightly because we are bringing in diversity now we are bringing in some private sector partners with the two of you and We have high chairs where we are going to stand around so it's a couple of people then on this stage So we have to change the setup So maybe we can do that rather quickly and we can quickly start with the second session, please So don't go too far away