Loading...

Customer Service Excellence - Segment 2 - Clip 2

749 views

Loading...

Loading...

Transcript

The interactive transcript could not be loaded.

Loading...

Loading...

Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Published on May 15, 2009

The reenactments in segment 2 depict situations your employees encounter on a daily basis. They'll learn verbiage and strategies that will help them resolve customer issues such as contacting the wrong on-call person, dispatch errors and delays, long holds or over-rings, and a variety of different agent errors. The segment presents many actual resolution strategies, all of which include a course of action that uses empathy and understanding, apologizing when truly at fault, and determining the best course of action with followup as a means to maintaining good customer relationships.

  • Category

  • License

    • Standard YouTube License
Comments are disabled for this video.
When autoplay is enabled, a suggested video will automatically play next.

Up next


to add this to Watch Later

Add to

Loading playlists...