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Courtesy Rules! Better Telephone Skills Now

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Published on Jul 17, 2011

Courtesy Rules! Better Telephone Skills Now
Better business begins on the telephone. Whether at the front desk or in the back office, hospitality employees who answer the telephone are ambassadors for your property or brand. Their courtesy skills directly reflect the quality of service a caller or potential guest can expect should they book a reservation or event. Use this easy-to-follow 20-minute video to demonstrate how to use the telephone courteously and efficiently.

Topics include:

Answering the phone promptly and politely
Effective talking and listening techniques
How to transfer, take messages, or place on hold
Handling dissatisfied callers
Selling rooms

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    • Standard YouTube License

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