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Published on Oct 5, 2011
Using technology to deliver Primary Health Care microinsurance
Bommakanti Girish Babu and Sanjay Narayan Telrandhe, Care Foundation, India, August 2011
Part 4: Operational lessons learned from a Primary Health Care microinsurance programme
Bommakanti Girish Babu and Sanjay Narayan Telrandhe of Care Foundation, reflect on the overall lessons learned through their experience of establishing a microinsurance and Primary Health Care programme.
The programme has been innovative in two ways. Firstly, Primary Health Care services in remote villages are delivered through the aid of a technological device that connects workers to a central health care centre. Secondly families can now receive treatment at the rural clinics through signing up to the microinsurance Primary Health Care plan. Therefore a range of insights have been gained that will be of value to organisations entering the health microinsurance field.
Key lessons include the importance of IT training for medical staff, establishing efficient supply chains through connections with pharmacies, and the importance of training the health workers who are in effect the interface between the community and the treatment. Mr Telrandhe also highlights the importance of gaining the community's trust; in the health workers and the programme itself.