 We've been using Zoom to stay connected with our members in terms of training as well as social communicating. In the first instance when COVID first hit us and we were locked out, just to try and keep people involved. We had 56 expression of interest during the brigade just before lockdown 1. We then completed well over 30 individual one-on-one interviews, which we would normally do face-to-face. We've been using a lot of Zoom's capabilities to share screen along with CFA's training programs, as well as holding social just meet-and-chat sessions. What we found was that we've gone out to jobs and it felt different because instead of hanging around at the station and mingling together, we were basically in, done, banged out. We found that we could Zoom or we could use the phone and debrief each other a little bit if it was necessary. We're using this engagement opportunity virtually to focus on retention. The other important thing is obviously well-being, and that is just the checking in on people. We hold social trivia and engagement activities. For us, we're a very, very active community-minded brigade that are really in touch with everybody. So when this pandemic hit, we really lost that ability to socialise, I suppose. You try to light-hearten the whole situation that we've been thrust into without actually having any control over it. We've taken the opportunity to use this lockdown and the use of virtual media as part of our evolution to innovation. I don't see us going back. I see this being a platform for the future.