 So this video this video All right, let me actually pull up the email first. Well first of all Tom likes to make us nervous sometimes He was out at gone in a meeting for like two hours with somebody and then came back and said hey Let's make a video about firing people. Yeah, and so Kyle and I were both kind of like So what kind of video about firing? Yeah, and so this is a very Marvin just fired someone and we're talking about firing clients and So this is about firing clients and it was just a weird coincidence Marvin fired a client because the client had to be fired and Someone literally sent me an email titled client firing. I'm gonna leave out the details I don't want to I don't like to reveal anyone's personal information, but I will say That a I'm making this video right now because it's Alignment of reasons I should make it one you sent me an email And you know who you are and maybe I think others have an interest in this Marvin just fired someone. Yeah, so Here's the thing about firing clients and this is very impromptu But it's just a process you need to go through when you are a smaller company You take a lot of crap from other people sometimes because you kind of need the business which I don't think is always the best move And it is coming from what may some may call a position of privilege where you deny clients Well, you had money to deny them. I didn't though But you want to keep your sanity either way we have at times fired clients and we just had to fire one of them the other day they are Nuts and this is sometimes you cannot deal with people You doesn't matter what we do the client was never happy and there is no making this person happy They don't like paying your bill There's at least one major issue and reality is when people don't pay their bill and say I'm not you know I'm a good customer. I'm like no, no, you're not a customer off You don't pay the bill You're just someone who I'm providing services for that doesn't pay the bill and that's something to keep in mind too If you have to constantly chase them down Well, guess what that costs you money. Yeah, that's that's not only not only are they not paying But you are then paying to try to get them to pay Yeah And it becomes this constant loss leader when you have to chase money for them for projects that you did that you Build out for them and they're like well I think that should be included or whatever and this was even a go-to-go server I managed client who was giving us a lot of problem. So they were our manager says but here's what they would do They would bring in their own computers or other computers add them to the network But then expect us to fix them too because we were fixing the other ones and they're like well We want to transfer the agreement over to this one. We look at it. What's all virus up? Well. Yeah That's why I want to transfer that one. I'm like you don't want to add it And they're like no they want they would find any way as if it was a loophole in the system To do the things they do they would complain about things. They would try to do a pressure thing Oh, I had my friend look at and he says you're not doing it, right? So I should get a discount this month because he found a problem You didn't know about what problem and it was always these vague as if that's a strand and I say if they had their friend Do it it voids your your service warranty. Yeah Because now we have to go through the extra work of figuring out what your friend screwed up so that we can then fix it And most of his friend was his son who came in and goofed things up was we actively caught his son goofing things up And unplugging things on numerous occasions now we will take care of your IT but when you have your kid coming in who knows computers and Hey, great. Everyone has to start somewhere and learn dad's company while under a contract is Not the place to do it or you're gonna get a bill and now this kid on plug things plug things in wrong Admitted to it at least dad said my son wouldn't do that kids like yeah, I did that And then the screaming would begin because screaming was definitely something this guy likes to do Oh, yeah, he's at about this volume level all the time. He's hyper Excitable about things does not like replying to emails if you asked him a question email He will smoke certainly give you a phone call no matter what it is He likes to say yes or no be a phone and he said I'm reading email you did I printed out the guy has an old-school mentality for things yeah, so We went there to collect in person once again that money-chasing thing So we're there in person because you know the credit card they put doesn't go and yeah So now Marvin's there in person collecting once again that spending money sunken costs So yes firing clients is appropriate. It is healthy for you They may not ever be a healthy business So there may be sometimes that they're just not a fit But there's other times that some people are nuts and they do happen to own businesses and they will continue I Remember when I fired one of my clients over told you this hmm. I was told out to pirate QuickBooks on his Yeah, yes his I said no we don't do that He goes well you're like a hacker guy blah blah blah a computer guy you can do this I said no he proceeded to fling things off of his desk to which I took a step back He's a very large man who owned a construction company and the commotion of flinging things off his desk as I just said You know what when you're ready to grow up I will come back which I probably shouldn't have said because I didn't ever want to come back and I didn't know When I walking down the hall his employees are laughing. I go what did you tell him something cost money? There it was there was and I'm like, yeah They go we draw straws that who has to tell him on something breaks because this was a big enough company that had a staff of about 30 other Construction workers and had industrial equipment like bulldozers. Oh my gosh So you're not talking about some random guy running a place You're talking about a company that did millions dollars a year By the way it did catch up with them and he is out of business and I don't feel bad at all Good news is the company actually bought and they rebranded it and they're still kind of there I'd like to get them as a client who's there now because they have nothing to do with them But the employees were saved by this other company buying them out and he's gone. I don't know what he does Hopefully he's an anger management somewhere Maybe he's an anger management coach now. He's he's gotten a total Yeah, he fell off his assets everything were liquidated and sold when he went bankrupt to the other company But yes before I digress here Good idea to fire people I've said it like I said my regret is even suggesting I would come back to that company after he flunked things off the desk But I just he said I didn't want deals no more Is it worth the however much you get from them? Yeah, and some of those clients end up finding out They're the ones you spend a lot of time with because they just need they're very needy because they just do things And they often do things in a very half-ass manner Just everything about them becomes an aggravation So yeah, try to identify them early on and try to say hey I shouldn't have them as a client look for the warning signs I I tell you a warning sign you may not know the other IT company was an idiot Mmm You're probably going to be an idiot then too. Yeah quote quote quote that may be true. I know there's some bad IT companies We've all seen the wiring mess. We've all seen the things we've all walked in I'm not just Tom playing it But if they start out hardcore bowed my bad mouthing the last guy think about it a second and What did they do to attract that person? Was it just dumb luck because we've taken over some clients that they thought the last IT was Indian? He was right And they we can't believe anyone would not be nice when they have been a wonderful client for years We're like wow, I feel bad that you chose a horrible person for your IT We're here to help and they have paid their bills and been an absolute easy to work with when we say you need something new They go, okay. When would you like to install it? We love them as a client embrace those people. They are rare. There's never enough of those customers There's always the ones we're seeking most of them are going to be in between average Hey, here's a proposal. Can you do it for a little cheaper you negotiate and the project gets done and it happens It's nice, but yes firing clients important important for your sanity important for your company Because they can be a drain on your resources and then Think about the big picture drain of how much time you spend chasing them for projects time and money for you sunken costs with them You know who your troubled clients are every now and then it's a good idea Just to look over what they've spent with you what they've what you've had to do for them It is worth it. It is liberating because the client came as a recommendation. You should really help this guy And we tried to help and we even the people who refer to him say, you know, we know he's difficult No, he's not just difficult. He lives to be difficult impossible impossible We decided that he does not like the fact that we fired him that much He thinks that we should still do swear and we were like, no, don't call us Just lose our phone number find another it guy. Can you recommend someone? No, no, I like people call the guy I don't have any enemies right now or I would recommend call the guy you had come in and Yeah, what we didn't do right quote unquote quote on wrote So that was it just a quick video on it I thought it was funny that I had both got the email and my fired a customer like just well yesterday Yesterday was yesterday. But we you know, we had to remove is he I want all your software off. Don't worry It's coming off, buddy. We don't give services for free. So it is being removed. Yeah So, yeah, that's uh, just a quick video on that topic. I wanted to share with you guys, uh, Firepeople firing friday fire on friday friday isn't good day to fire. It really is if you're finding people Studies have statistically shown that there's less chance of an incident Fire people on a friday little office space for you. Yeah. Yeah Thanks. See you Thanks for watching. If you like this video, go ahead and click the thumbs up Leave us some feedback below to let us know any details what you like and didn't like as well because we love hearing a feedback Or if you just want to say thanks, leave a comment If you wanted to be notified of new videos as they come out, go ahead and subscribe and the bell icon That lets youtube know that you're interested in notifications. 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