 Hi, everyone. My name is Victor Lagunes. It's a pleasure to be here. Thank you OpenStack. Thank you Rackspace for having me here. It's been quite a journey for us over the last couple of years really from from conceptualizing what cloud could mean for for Mexicans and Mexican IT staff within government and also to deploy that at an accelerated pace to bring adoption This is our story I'm I hold two two jobs or two hats. I would say it like that One of which is operate Technology or IT at the office of our president in Mexico So we have an iced IT shop in a very similar way as any other company You know we do infrastructure telecom. We do Application development we host data centers And we have a little bit of focus on information security if you can imagine The second one is actually drafting public policy at a federal level It's a very interesting story for us because most of my team are actually engineers So it's very difficult to move from Solutioning to drafting public policy. So it's been quite a challenge for us to move away from what it means for example drafting a policy around the lines of data center consolidation To actually drafting the solution to consolidate data centers. So Bear with me. I think you'll I'll be more clear as we as we move along along the lines I'm going to give you a little brief overview of Mexico because of course, that's what we Mexican people do 120 million people From which we actually have around 130 million cellular phones now. So people are carrying two phones now The digital divide is still very big More than half the country is not connected. So it's a big challenge for us to drive public policy When only half the country will be privileged from those services so we're moving along the lines of Bridging the gap building more infrastructure working with a different ISPs for them to to get the incentives to bridge that gap all the way into, you know content and And we are our efforts into online government service delivery We have or we put out to the market and I know it's in probably not there the best phrase around 100,000 technical and engineer people per year. So this is this is big for us Of course, we're moving them into areas of more focus of more trending. For example, big data more along the lines of open standards 3d printing clones drones and Robotics we've been some making some inroads into some, you know global awards or universities are are actually Foster and our success stories along those lines, but um we are By understanding this we needed to bring all this opportunity back into how we do business For the first time in Mexico's story we Were able to understand ICT as a whole and the first thing we did a couple years ago And it's been an exercise. We've been repeating a couple a couple of times per year is diagnosing You know the type of ecosystem that we actually live in It's it's quite an opportunity to be there because we we actually work with any and all different ministries From national security all the way to healthcare to education and so on so This is in a nutshell what we found and we are still moving away from it So ICT viewed as a cost center not really viewed as a strategic Area We didn't have the executive support to be able to bring that value into into our C-suite for example We didn't use to own our IT assets This was by presidential decree in 2006 With the mindset or the philosophy that we're gonna by leasing we're gonna be Much more efficient in the use of budgets it actually proved the contrary and we lost control of IT assets We lost ownership so a couple years ago we changed the law a little bit to have IT or CIOs within each of the ministries create their own Strategies and their proposals as to what should we own? Inside the sector what should we lease and hybrids for example? I was telling the story that when I came into office Most of my contracts were about to expire and I had a leased data center built inside my premises so at 15 days to go and I really didn't have a lot that I could do because you know, I couldn't change for wider. I couldn't tender Still my critical applications were built on that data center They were embedded to it. There were somewhat replicated to another data center, but really my hands were tied This happened across the board. I can tell the stories of least for example structure cabling inside buildings and so on so What we did and what we worked together with the industry was to be able to build Best practices so by a cost-benefit analysis We're able to to more or less tell what we should own for example cabinets fake floors And what we should lease for example processing storage networking capabilities We have around 850 data centers inside the whole federal government This is not uncommon for example here in Canada Used to be around 500 now through short services Canada for you who are familiar with the federal agency They're going down to seven over the next ten ten ten somewhat years four for Production two for this sign and one for supercomputing so we're learning around those lines But we didn't make the decision to consolidate data centers by law. We're driving behavior by value Which is a little bit different Everything scattered we don't connect to each other. I think this happens across the board in many countries So open standards are not really open because we cannot connect our own voice over IP networks We're not sharing resources. We're buying again and again The same assets so for us to be able to make more efficient use of their of the IT budget was one of our key priorities The last one was you know policy and legislation so Give you an example the e-commerce on some countries in Latin America has grown to a four-fold while Mexican has only to You know growth twice fall over the last decade. We believe it's it's partly partially because of the whole legislative Ecosystem in which you know a whole supply and demand is not being covered correctly So if something happens and my identity has been stolen the you know the the people who are going through To those crimes those don't they don't have the tools because the crime actually doesn't exist for many of the cyber crimes that we have to deal with today We set out to create our national digital study it covers As I said all the sectors. It's a massive undertaking It's well funded But we actually have to coordinate all the efforts from oil and gas health care education Public safety and the Ministry of the economy and our whole objective is to bring Mexico into this into an information society standpoint by UN or OACD standards So any and all of our efforts are focused towards bringing more citizen value constituent value via IT spend or IT investments How we do it our objective is it's on the far left so Right now we're actually one of the last Positions on the OECD index we are new in the OECD But also in terms of digitization index we actually have a long way to go it has to do with connectivity It has to do with Affordability it has to do with content with how people use the internet how people also use government services online So we work with different agencies And we work in different fronts So connectivity or interoperability is one Digital skills in inclusion. It's not only to give You know a computer or a tablet to a 10 year old. It's actually to have the whole ecosystem You know behind that behind that effort Legal framework we work around the lines of cybersecurity and also cyber legislation So adhering to international treaties being able to cooperate between different agencies amongst Really the different countries and that's that's progressing. So we we've already adhered to the Latin American one We're we're very close to adhering to the Budapest treaty for those of you who are familiar with cyber security and cyber legislation The main goal well the main objective is government transformation, which means you know improving the conversation with our with ourselves as citizens So I'm gonna get into a little bit more into open stack and I know why we're here But I wanted to give you an overview of how we started and why we are Deciding the technology course that we're that we're deciding so We launched the ICT policy the federal policy last May It's one year in which we're able to drive guidelines behavior in in terms of how we strategize technology how we buy procure how we Solution it and how we inventory it across the federal government And we use a tool to do that. So all agencies including mine by law need to update the information there have it up to up to date and That's the way that we acquire a technology that we collaborate with industry So far within a year of production We've we've dealt around 1700 IT ICT projects investments everything from your 10k to a multimillion dollar investment From data center all the way into interconnectivity VPN networks and so on application development What you can imagine and what that information is giving us is driving the public policy Because so far it was it was driven from From an educated guess but not from really science of building those database up from from scraps It's the first time that we actually are doing this It's working because that now we can correlate databases with you know the Ministry of the budget right the ministry The people who actually have the money So we can prove to them whether the investments that we're doing are driven Or are driving results or return We invest around 1% of the budget Into ICT that's below developed country standards To more or less the US invest around 3% of their budget into technology But we wouldn't be able to grow that if we cannot Prove the return on X or return investment or depend on the sector that you are So we be we build this as with three fronts consolidation from buying One time and using it multiple multiple times to Interoperability to information security to building those layers and we want to Do this to be you know to provide government services as a platform and Centralize that to citizens and to and to businesses so We don't choose technology in my office. We do see Every and all vendors, but we don't make the technology decisions inside my office. We actually allow Or collaborate or contribute with the different ministries so that they have their own roadmap We believe this is a respectful distance that we need to have because we need to actually only see at best practices That the ecosystem is neutral that were being efficient in terms of the use of budgets That were opening data And within the next months we're actually hosting the open government partnership Forum in Mexico and that means basically a lot of inventory data and databases are going to be more open those databases that Really in Canada way more open in the US as well and you see economic growth coming out of it industry coming out of it Transparency coming out of it. So in the next month, Mexico is joining that that vote and And I'm building redundancies without avoiding duplicities. So here's where Really the open stack philosophy starts to Collide we're our own principles and we're our own strategies through our own efforts, we work with 232 federal agencies Any and all I know you're not familiar with them probably but We are we want to create a service oriented architecture also in collaboration with the industry and this is somewhat of a journey because We were moving away from leasing everything So really operating contracts into owning part of the infrastructure. So in in in collaboration with it with a with the industry our centralized platform Within a couple of months. We're launching gov.mx, which is consolidated in 6,500 online citizen services Any and all services from the three levels of government are going to be posted in one single platform It's very ambitious and it also is very concerning on the other hand because by consolidating Yes, we're making best use of budgets on the other hand. We're centralizing a lot of the points for for exploits and vulnerabilities and attacks So of course, we're dealing with with security as a forefront and as a priority at the same time that we want to make it easy for citizens to actually exploit their services or hopefully enjoy Government services Gov.mx is an interoperative hub. So enterprise service hub. It doesn't store information at the at the at the core It doesn't expose private data of citizens what we do is we connect the API to the different agencies and via BPM we are actually able to to understand the flows So we will go through your birth certificate and to your you know, your foreign Ministry data if you want to have your new passport issued so we can test or authenticate your Identity in a better way Because right now basically we're going to different offices to be able to finalize one single service We will host all information services as well. So we will not have You know in here is CRA dot ca for example As well as healthcare authorities and so on we will consolidate information at a single standpoint and make it searchable the reason why is I think as to do with with usability and penetration but also We We are using Government services portals On a very low standpoint or we don't consume them in a very good way So via consolidation and exposing the services that are most used to citizens. We believe that we're going to be growing Usage way more And we're considering this even though it's ambitious and it's it's It's happening over the next months. We're putting this as a forefront for a bigger scope Initiative which is building the government cloud or the cloud ecosystem You're actually more very more familiar with this if you're more technical technical that I am but really what we wanted to do is Centralize expose services on a very secure way be able to identify citizens Via their own life cycle if the if a service, of course is inherent that it's not it's not online Purely online then of course we need to go into them into that ministry's office If the service can be executed fully fully digital then we were able to execute that with different methods of authentication so I Started by saying that we we had very strange ecosystem in Mexico We're moving from not owning IT assets and that actually means that our IT staff was not managing IT fully Into co-hosting or co-owning that IT ecosystem for us for us the key values are quite relevant because agility Scalability automation and predictability are key cornerstones of why we're deciding the course that we're taking We don't believe that we have the whole skills By ourselves and I think many agencies or most agencies in in government are actually in the same standpoint And we should not have all the IT skills On my mind, I should not be managing my own exchange servers I should not be managing my own data centers at some levels I should get help or support from the industry and get some levels covered And then just focus on my core or my mission critical applications And that's the reason why we're focusing a lot into this type of Philosophies if we deal only with core or mission critical apps and we get support from the industry to enable and Stabilize our applications. We're able to deploy way faster in our accelerated pace As I said, we're not making massive decisions in terms of investment There have been some cases and really around the globe of let's build, you know for data centers Let's invest billions of dollars as managing ourselves. Let's let's build our own private cloud And then creating those synergies with the industries It's very hard. So if we really believe that we're building trusted partnerships with it with a with a private enterprise Ecosystem or in with the industry then what we're doing is activating it it as a whole So private cloud for us means on-premise But it doesn't mean fully managed by us Hybrid cloud of course means expanding or building elasticity outside our walls and be able to build, you know Better business continuity programs, DRPs and some elastic Elasticity that we do need for certain applications and then activate public cloud in a more responsible way And I say this because we didn't have for example data soranity policies in Mexico A lot of our traffic flows back and forth to the US a lot of citizens data was hosting outside the country and On the budgetary perspective it makes sense Services in the US are cheaper than services in Mexico if only dealing, you know data center services So processing course, etc But it was not responsible to do so because we were actually Bridging or bridging some loss around the privacy act transparency loss and so on so we bring in those we brought those services back and And ensuring that we have the capacity to be able to sustain them We have any and all technologies in the in the different federal agencies We have legacy systems that are 35 years old that are critical to some public to some services been deployed and Right now there's some philosophy that we cannot move away from them well, let's start with what we can do and Well, that's why we want to be completely open. So foster open standards We don't really mind what type of technology is behind But really being quite clear about that philosophy The second one is we don't have unlimited budgets somewhere here Said say that some agencies in the US do have unlimited funding we don't so we have to start small and test the case so And by doing so we're able to test the business case as well and understand what type of value that's driving to our citizens the most important Really imperative for us is to drive citizens value So far we're actually developing the case because it's different from the healthcare standpoint to the education standpoint to the energy sector to so on through open stocks identity you know Interaction through the API is we're able to build really that that umbrella to be able to activate much of our already Active or assets that are already been that we already invested in so I talked about 800 data centers There is a policy to reduce that number to consolidate, but they're also a policy to activate already made Investments, so we have tier 4 data centers in Mexico that are 90% unoccupied Because we're moving many of those services to private enterprise clouds What we want to do is activate them both and be able to manage risk via that approach if we move only to one of the sites then Then we lose control over the order over the information the databases or the constituents data But we don't want to be over predictive To to the information that are or the type of technology that it's behind So we work with the main the same vendors that are that that you see every day We have built very strong relationships with them They invest in Mexico a lot. So IBM HP Microsoft Cisco Have their own cloud orchestration technologies, but they also cooperate a lot with OpenStack They bring a lot of value to their to the ecosystem So we're working with them in in in collaborative approaches in working groups So that we draft this policy in collaboration with the industry This is imperative for us because we actually don't want to break the ecosystem We don't want to see or be perceived as copting or or shutting down Competition we actually want to create a cloud that is more best practices and talks to trends more than legacy systems So this is more or less our storyline and And what we're doing is building a private cloud in the middle so on our interoperability hub We already connected some more data centers we Driving the manual for interoperability with different ministries So we're building VPN networks across the board not only from the ministry's perspective, but also from different applications So national security applications for operational purposes, of course have to interoperate between different national security agencies Healthcare is the same with Mexico. We have very diverse healthcare ecosystem in which not only healthcare, but oil and gas Operates their own hospitals, right Also the military and the Navy they operate their own hospital ecosystem But of course when we're talking about, you know, clinical record, we have to have portability in a secure way we're working with With companies such as you know rack space and all the data center ecosystem in Mexico to build hybrid clouds So investments made over the last decades We are capitalizing and we're using them in a better format. So expanding our own footprint and be able to decide whether if it's If it's triple eight top secret or you know that type of information Then it will reside within on on premise data center of a national security agency And it's already been done like that, but it was not written in the proper format But if we want to expand that into elastic clouds for supercomputing and so on we have to have the right tools to do so so This is a little bit of a of an ad for open stack port We do believe it can help us a lot to accelerate adoption to be able to bring this into into fruition as I say our key critical dates Are in a couple of months by presidential decree. We're launching the online services platform August the third so we're in the last you know The last steps towards having that as a reality and we're launching around eight Like around 80 services per week And we're gonna be ramping up over the next months or years Then The the second date is open government so all these databases that are actually Our propriety and I mean that as a citizen We're gonna be opening that up for transparency purposes and also for economy creation For explosion for correlation. So we're quite a we're quite thrilled in the way that this being built We learn a lot from from the ecosystem We only deal with philosophies and best practices and we're collaborating with with industry in such a way that Where we can accelerate adoption With that I can open the floor for questions if you have any I think I already discussed some of these key points, but I'm happy to take questions if you if you want It's a it's a very difficult one We it depends who you talk to for example, I actually operate one of the smallest agencies Because we have we don't have citizens facing services And it's even hard for us because of legacy what we do is and we're trying to create that as a best practices When you have an application development contract with some of the software factories we call it So, you know, they either a Microsoft channel or you know, a Different a different company in Mexico. We have you have to embed their the migration Journey or the migration path if you do have a data center contract happening You do have to have a journey to virtualization Embedded into the contract. So so far. They were mostly co-location contracts over the last You know, 10 years or mostly taking infrastructure I'm putting that into industry data centers. What we're doing that it now is yes move it But in bed a very accelerated virtualization Policy or or implementation policy. Oh, I think I think right now we're probably This is a normal groin, but it's like 90 10 and we're still very much in the physical space I apologize, um, he's asking about our ratio between physical Server via or and versus virtual space or virtual servers and It's a gut answer right now because it's migrating, but I think it's like 90 10 we're moving there and any new contract Either it's on premise data center or it's industry data center. It's a virtual one It does have the co-location You know lining there, but you have to migrate it in the next in the in the expiration of the contract There are some applications that we cannot control and some applications that are heavily tied to the machine itself So we work in that as a you know one-to-one in reality when I When I arrived and I took office I took, you know, you know a number of data centers and I didn't know what was in them And you know, there were some inventory and they ran some discovery Mechanisms, but I ended up with half of information. So what I did was starting shorting down machines and see who was complaining and for And for like most part no one did So I was able to migrate at an accelerated pace or in a better format just because I didn't know what was stored in certain machines Go ahead. It is it is very much a shared services infrastructure Well, what we want to provide and we're already doing so we operate a private network That has three components to it telepresence video conference and some you know Some critical applications going through that network is mostly a metropolitan network Mostly most of the federal agencies in in Mexico operating Mexico City Some of them expand of course your operation national nationwide But what we're doing with that network is connecting data centers and offer that back as a service now We're doing infrastructure only right now, but we're testing We're piloting for example Some commoditized applications such as email, but just to be able to connect to active directories and LDAPs and be able to Have better grip on asset management and access management at a federal level. So We ran a study last year with USAID in which we were able to work around Diagnosing and also proposing what could be a short services infrastructure and who could actually operate that And as I said, we're not we're actually collaborating very well with industry, but it's a different conversation We're not only saying what we want to acquire. We're saying how we want to manage the ecosystem So we're bringing them on board and we're selecting which phases or which layers of that is going to be Shared meaning VPN networks telco ISP internet for example all the way into what applications can we test? So their voice or IP for example some other applications just to go through that network because it's part of it is physically Well, the network is owned by the government But some applications deserve that and some others should actually be deployed via just regular VPNs Using the support of the telecom ecosystem in Mexico. I understand and let me translate the question German is asking whether it's a federal initiative and how are we Communicating this with different with the different agencies and how we're working with them Now the answer is yes The office itself it's resides inside the office of the president So it gives it their relevance and the priority second one. It's and this is a tricky part It's a coordination unit. So we don't operate. I operate the budgets inside my office. That means technology procurement But the coordination for digital initiatives outside to coordinate Different sectors. We don't operate that budget that budget is actually allocated to the sector or to the different ministries We work hand in hand with them I would like to be perceived or my team I would like my team to be perceived as kind of a consulting agency to offer a government So my team is very much a technology team. So we have data center experts We have network experts information security application development and so on we don't have sectorial expertise so we don't we don't Mind or we don't care. I don't know how to say it but About that core critical components of healthcare systems right or scala networks So that's mainly for oil and gas how they operate their own pipeline But there is a consolidation. That's a best practice and there that's where we bring value. The other party is by law the different agencies are obliged to to report their Their strategy so meaning what are they thinking about for next year? Second what type of procurement process are they going to choose so whether it's going to be infotech via You know infotech actually operates as a as a university, but also owns and operates Technology infrastructure they own data centers Infotech for us and it's for example when I say government data center one. That's one of infotech's data centers Right there is an end government data center and could be a Right now we're in talks with someone national security agencies because we do need them to reside in a properly secured facility So we communicate hand-in-hand a lot of it I can say it's willingness for change to happen and Then there's a lot and there's a you know a legislation So he's asking about vendor locking and how are we? evangelizing or driving this change And we we're doing so through of course mainly supports from our president But second with policy So we created as I said I CT policy and I CT policy is actually, you know, it's embedded in the law. So if you are If you're procuring a data center, it has to be with open standards if you're procuring at you know an application So for electronic link and record it has to be with open standards It has to voice over IP networks It has to because if not, you know ciphers get lost, you know, you can call from each other But then the real features are not there and it's it's definitely It's not making best use of budgets and I know I overused that phrase But the the reality is if we buy once we can replicate if we buy once then if I have you know Different networks we can interconnect without losing features and that's what we what we're talking about So the I CT policy was born inside this office And it's it's basically communicated and launched across across the federal government and some state-level Municipalities for certain applications Right. Yeah, so I think the answer is asking about information security and how we how we actually tackle the the challenge or the issue I think it's too front. The first one is Really best practices We don't want to say you have to adhere to this standard Because it depends what type of information you have and also there's already legislation so the second party's legislation around where should a type of data be and And it's our responsibility as CEOs To understand that and to declare that type of information, you know in those layers So that's a front. That's a that's a human decision So if I'm dealing with top-secret information or with, you know, transactional information, you know informational then I Declare it as you know within those layers and by law it has to reside on a specific, you know And has to be handled in a specific way So and then the next question is technology. Well, I mean we Throughout the ICT policy we of course recommend best practices I mean, you know following ITL following COVID following, you know, ISO 27001 It's responsibility of the different agency to do so I'm not an auditing team. I'm a consulting team There's the there are auditing teams out there that will ensure that oil and gas, you know Has it sucks compliance, right? It's you know behaves in it's in the right way with with citizens information for healthcare for in the financial sector The transparency law and the privacy act actually dictate that we only dare to ensure that it's happening Because sometimes for the sake of either saving money or buying quickly We oversee those situations We believe via consolidation of practices. We can actually ensure that we're shielding ourselves better from from cyber attacks and so on I'm not taking type of track of my time. So I'm trusting someone is Go ahead, please So the question was around language barriers From open stock being mostly English written We deal with this every day in every front and most of my technical staff and most of the of the CIO's offices technical staff Deal with this every day. I do believe technology. You know, this is this is my really Interpretation of it, you know A little bit of the language barrier even though it's an English But we um, we have we have programs in English We work a lot with the universities as well because it's a it's an ongoing concern for the industry as well So the Cisco's and HP's go on higher and then they spend the better part of the first year You know on English training, you know before heading into your CCNA and so on so it's an ongoing concern I believe it's gonna be Less and less as we move forward, right as managing as you know, just my programmers They're coding and they would they don't really mind if it's in English or in Spanish But yeah, I mean it's This is one of my my asks when I talk to to rack space or to any of the of the of the Big ones or small ones help us to get better. So Get more skilled, you know draw talent out. I mean I put in there in one of the priorities is driving And fostering IT stuff when we moved away from managing contracts into managing Services like deploying citizen services. We also acknowledge the value of having an IT stuff That is embedded into driving value to a citizen. So in order to do that, they need to be prepared so I was talking to racks by CTO just this morning to John and I said that it's a little bit unfair on our side because first we don't pay very well So if you're, you know a good engineer, you would look at government like you will not look at government opportunities Second, we don't actually develop talent very well So we're actually have initiatives now to be able to collaborate with industry and expose those curricula or those Certifications and so on in a better way and there's a lot of subsidies around it and third one There's this perception reality that administration changes mean you could actually or you will actually lose your job So who in the right mind would actually like to cork in government and we're finding the people and I believe with with basically talent development Efforts we not only can actually bring the people but be the best place to develop yourself because you'll actually be able to offer All the curricula from all the companies in one single spot. So it actually our talent development Initiative is very similar to to a hub to enter to an enterprise service hub where companies such as racks Please can actually connect expose some other services via API their online curricula They're online development courses and have us as IT staff connect there and really develop our plan So it's key critic. It's extremely critical for us to be able to offer opportunities there Yeah, I mean as an example, I operate my data centers with VMware right now and it was a stress test and I had all their vendors come Common and and actually share with me why there is was was better and we decided via the skill set that we already had and Infrastructure that we already owned to be able not to to again buy and again replicate and use and and Duplicate the investment I think that's that case actually happens a lot what we want to do right now is be able to deploy an Open standard Across the board and if you actually have an owned your data center, we're able to actually connect to it You're able to be you know be a word We're taking advantage of basically the open philosophy of open stack because it's extremely Diluted and and segregated the type of technologies that we have across government at the three layers. So open stack for us It's answering those questions in the right way and Within a couple months. We're actually launching. We're in beta testing right now so it's it's ongoing in August 3rd with launching and In in Tokyo in the next open stack. Hopefully I'll be presenting Our lessons learned from our first month of operating this type of environment and architecture Okay, well with that. I thank you very much for your time and interest And I'll be staying around here if you have some questions on a one-to-one basis. Thank you