 So my name is Shruti Ramaswamy. I'm a vice president of strategy and strategic relationships at TechSoup. And I am so excited to have you all here today to talk a little bit more about TechSoup for libraries. Today we have a big agenda. We're gonna talk and hear from a few different people and teams here at TechSoup to talk about libraries, how TechSoup libraries program is working to support the needs of our libraries and the changing landscape. We'll talk a little bit about the Microsoft program and program offerings and changes for libraries. We'll talk a little bit about services, our digital assessment tool and courses, and then finally we'll have a Q&A. So with that, I'm gonna pass it on to my fantastic colleague, Jim Lynch. Hi, everybody. Let's see, let me get my slides going here. Can I be heard? Yep, you are heard. We can all hear you. Yep. Terrific. Let me get the slides going here. There, is that good? Can you all see that? We can see that. Fantastic. That's good. So I'm Jim Lynch. I'm one of the library folks at TechSoup. And as we said, we're gonna cover a bunch of stuff in this webinar. There's a lot of new stuff at TechSoup for libraries. I wanted to first talk a little about, couldn't help myself, but I just gotta say some stuff about what's been going on in library land since the pandemic started. And that's been now three years, three years in on the pandemic. And there have been massive changes. I don't think I have to say anything about a whole bunch more because you've all been living that. So there we go. So library needs and how TechSoup is meaning to work them. So I just have to mention that this was when digital collections went crazy when libraries had to close for months and libraries essentially had to enlarge, quickly enlarge digital collections because of the huge demand among patrons. And then find a way to pay for all of that because digital collections, eBooks and audio books and everything else, every other kind of digital thing are more expensive than normal loaning of books. And then there's educating patrons on how to use them, which often had to happen remotely. It often had to be with people who were not that computer literate, incredible stuff. Then the school was closed. Wow. And then libraries were called upon to deal with many people who didn't have adequate internet and didn't have adequate devices for doing school work, for finding jobs and job seeking. And then telemedicine appointments just went through the roof. And then libraries were called upon to deal with all that. And then providing meals and other social service needs to school children and poor families, amazing stuff what libraries had to do. But that's not all. So since 2020, libraries have been in the center of a swirl of controversy around bookbands. School boards have been embattled and dealing with the controversies around many books now that have exploded around the country wanting, or people wanting books to be banned of all kinds, but mainly children's books, of course. And then the pandemic revealed an enormous digital divide that nobody had known was gonna happen. And so that was huge. I think the Department of Commerce said, well, we're almost through the digital divide and everybody's got internet now or broadband. And that did not turn out to be the case. We have huge internet deserts, especially in rural areas. And then libraries have become anchor institutions for loaning out the internet and supplying Wi-Fi and electronic devices like laptops and everything else for patrons, frontline, frontline, as well as with schools. So extraordinary stuff. TechSoup has, you know, got some, I mean, the stuff around this digital divide and loaning out the internet and getting lots more computers and laptops and other things available that have been going through the roof for the past couple of years now. So here's what the top products are. Of course, Microsoft products have always been at the top of the list for libraries and libraries have been wanting to get that. Now we've expanded access, especially to cloud-based Microsoft software for libraries. And that's kind of the big news of this webinar. And our Janet Yao is gonna tell you in a couple of minutes all about that. So you can, you know, get the new cloud-based Microsoft services and software. And of course, we've still got mobile beacon hotspots and with unlimited broadband internet service at the lowest cost in the entire country, which is $10 a month per hotspot. So those have been pretty hard to keep on the shelves. We have lots and lots of factory refurbished laptops and desktop computers and monitors, you know, for loaning out devices and for public access computers inside the libraries. So that's been going great guns. And then I don't know if people know about our new discounted desktop laptops, servers, printers, everything else from Dell, HP and Lenovo. So you should really know about these programs. This is very decent discounts on new equipment that you can get. Adobe Acrobat Pro, in fact, every kind of Adobe product has been a huge, huge hit with libraries during this pandemic. We've got a couple of products that people have been really loving for cybersecurity, that's Norton and Bitdefender. The GrantStation is another one. We have every three or four months or so. We have GrantStation Promotions in which you can get GrantStation online grant research tools for $99. So please watch for that. That's pretty great. What GrantStation does is it helps you locate grants in your area of interest and in your geographic area. And then golly into it for bookkeeping and then reboot, restore, RxPro. Not terribly well known yet, but when you have public access computers need to bring them back to their pristine state after patrons might have at them for a few days that's what that does, that application. And of course Zoom is the applications we're on now. So I'd like to introduce next Janet Yau who is our Microsoft expert is gonna tell you all about everything we have for you, our expanded services for Microsoft for libraries. So Janet, take it away. Thanks, Jim, I'm just gonna pull up my slides here. All right, hopefully everyone can see that now. All right, hi, I'm Janet Yau. I'm one of the program managers at TechSoup that manages the Microsoft program. So I'm here to talk to you about the Microsoft offerings we have for you. So as of October 17th, libraries and museums can now get all of your needs through the Microsoft nonprofit program. And we're very excited about this. We've been advocating on your behalf with Microsoft. So, you know, this is, it's great now that you can now qualify under the Microsoft nonprofit program. And when I say all of your needs, I'm referring to on-premise donation and discount licenses as well as our cloud offerings. All right, so just some of the key terms that I wanted to go over because I know this can be quite confusing. I get confused myself too. So I just wanted to go over what on-premise licensing means and also cloud subscription. So on-premise license is a license you pay one time, you download it onto your, you download and install it onto your laptop and discount and there's free patches and updates provided by Microsoft between new versions. So there's usually new versions that are released every 18 to 24 months as well. When we say on-premise donations, we're talking about the TechSoup donation program, which is, you could get 50 licenses, up to 50 licenses per product. And we also have a program or products specifically for computer labs only. And they're labeled computer labs only, which I'll show you in the next slide. These licenses are available for your computers that are used by the public, your public-facing computers. So these are not licenses for your staff and it's really only for those public access computers. There's also a small administrative fee associated to these licenses to help cover TechSoup's operational costs. On-premise discounted licenses, now these licenses can be used for your staff or any additional public access computers that you may have. So if you have 100 computers that the public uses, you can get 50 donated licenses and then an additional 50 to cover the rest of the computers. These licenses are provided by Microsoft at a considerable discount, 60 to 75% off. So while it's not as good as the donated pricing, it's still a pretty good discount. And you could get, these are unlimited. So there's no a cap. You could get as many as you need for your staff or for any additional public access computers. We also have different versions available. There's premium professional standard. Those are all available under our discounted program. And we also have them available as a license only or as a software assurance bundle. So that's a little bit about our on-premise licensing. For a cloud subscription, you get these for your staff. So these are account-based. So users can access account up to five devices. You will be paying on a subscription basis. So usually it's monthly or annually. And there's regular feature updates. Your version will always be the most recent version, have the up-to-date security features, and then they require stable internet connections for updates syncing and working in the cloud. And just to clarify this, so if you have a cloud subscription, you could also download work on your desktop while you're offline. It's just the syncing and working collaboratively and updates that require the online internet stable connection. And we also have donations and discounted offers for cloud subscriptions. Donations or credits are direct from Microsoft. There's more feature-rip subscription plans that are discounted. They'll go over in a little bit. And there's license limits for certain plans. And you can mix and match license subscriptions depending on users. Your pricing for subscription is protected in 12 month term. So what this means is that if you are in your six month and you're paying monthly, and you've only had it for six months and Microsoft raises the pricing, you will still have your original pricing for the rest of the six months that you have it. And then once you renew, that's when the new pricing may kick in. And interestingly enough, costs compared with on-premise are often lower when you consider the total cost of ownership for cost subscriptions. All right. So I wanted to talk a little bit about the Microsoft on-premise solution for public access computers. So again, these are offerings for the computers that the public uses. We do have a few donated software available. So we have Office Standard, Windows Pro, Publisher, Project, Visio Standard and Pro and Visual Studio Pro. And you could request up to 50 licenses for each of these products for your computers. What I have here is an image of what it would look like on our TechSoup catalog when you go into it. Notice the red circle, it'll have a computer's lab only in parentheses under the product's name. And there's also again, a small admin fee associated with it just to cover our operating costs. All right. So just to review some of our cloud offerings, so Microsoft 365, we have several different versions available. So we have the Business Basic, which is just the basic offerings and it's $1 per user per month for up to 300 user. We have Business Standard, which is $3 per user per month for up to 300 user and includes Publisher and Access. And then our most inclusive package is Business Premium, which includes all of the productivity apps as well as more advanced security. So it's $1 per user per month for the first 10 donated license. And then thereafter, it's $5.50 per month for up to 300 users. All right. And again, these cloud offerings is available for staff, for your staff. So if you're only interested in the productivity suite, we have Office 365. E-1 licenses are $2.50 per user per month. E-3, which includes a little bit more, is $5.75 per user per month. And E-5, which includes everything and a little bit more security protection is $15.20 per user per month. So how can you get our offerings? So if you're completely new to Microsoft and TechSoup, you'll first have to go and register. First, you create a Microsoft account and you'll get validated as a charity or as a nonprofit in order to qualify for the nonprofit offers. And one thing to know is that administrators of the account, when you register with Microsoft, you'll have to provide consent for TechSoup to be your provider or reseller. So once you've registered and you've gotten your products, how do you access them? You'll go to the Microsoft 365 Administrative Portal and you basically manage and download all your licenses there. So both your on-prem and cloud is gonna be managed through the Microsoft 365 Administrative Portal. You will have, for the on-prem licenses, you'll have five days to download the software that you requested. But if you miss that window, it's fine. You could just contact TechSoup and we'll just resend you the link to download again. And just one thing to note for on-prem, Microsoft will only offer very specific versions. Usually it's the most recent version of the product and organizations will no longer be able to downgrade to an earlier version. Yeah. And another thing to note is that software assurance will no longer be included in the Microsoft donation products offered by TechSoup. All right. So I know a lot of you probably already have existing Microsoft accounts and perhaps are tagged as the academic or education account under Microsoft. So here are a few steps to get you switched over to a nonprofit account if you need to. So one thing to note is that if you're currently tagged as an academic account and you already, you have your cloud subscription and you're happy with what you have, you don't need to make the switch over to a nonprofit account. Your subscription will still be valid. And then I think when you renew your subscription, you'll have the option to switch over to nonprofits, but you will only be able to pick either academic or nonprofit. You can't be both. However, if you want our donated offerings or any of the on-prem, on-premise licensing, you'll have to get the, you'll have to switch over to a nonprofit tagging account. And the only way to do that is to have Microsoft do that for you. So you'll have to go through to this link, the nonprofit Microsoft portal. You'll sign in since you already have an account, so you will not register again. You'll sign in and it'll take you through the steps to either request a change to a Microsoft account or there's a contact us link there, which is contacting Microsoft to do the switch. And from my understanding, we've been seeing kind of, I know Microsoft's been updating their pages. So you may be seeing an older version of the register sign-in link and a new one. So the image up top with the yellow sign-in, that's the old version. So that's what you would sign in if you see that. And then with the newer website that we saw for Microsoft, it's in the red box. So you would just say, it says already registered as nonprofit sign-in. That is what you would click. All right, so we've been running this program for a little bit and we had had some, I know some common issues that come up from other nonprofits. So hopefully this will help you and you won't struggle through this process. So one of the biggest issues we've seen is nonprofits are struggling to link their Microsoft account to their TechSoup account. So these are a few steps that you could follow to troubleshoot. So number one, make sure you have a Microsoft nonprofit account. If you haven't created an account, you'll need to do that with Microsoft directly and then make sure that you're eligible for the nonprofit offer. So you'll need that nonprofit tagging. Then there are guides here that we will send at the end of the webinar. Number two, remember your account name and provide that to TechSoup during your add to cart process. As a default, the person who created your account is the default administrator on the account. And your account could look like have the onmicrosoft.com or have your org name and then onmicrosoft.com. And something to know is that you could have multiple, basically multiple accounts under your account. So it does have to be your default administrator that does this step. And also remember to accept TechSoup as your provider or reseller. And again, to do this, you'll need to log into your Microsoft account as an administrator and accept the Microsoft customer agreement. And lastly, when you check out with TechSoup, just make sure that you're using your default domain, which is, it could be found under your account. Again, you can have multiple accounts under your account. So just want to make sure that the domain you're using is the default domain when you check out with TechSoup. Otherwise it'll loop you back into finding a domain. And then we also have a few resources to help you out. We have a PDF of a guide to go through the process. We also created a video. And then we also created a video on how to find your default domain in that Microsoft account. So I know that is it for Microsoft. I believe Cameron Jones will be speaking a little bit about the services, Cameron. I am, yes. And I'm going to start sharing my screen here. So, yeah, so in addition to, wait, I got to get into presentation. It looks like we've lost Cameron's connection a little bit. Wondering, Mona. I forgot what happens when I start to share screen on Zoom is that it crashes on me. And I thought that help desk and fix this, but apparently not. Is somebody else able to do a screen share with my slides? Yeah, Cameron, I can do that. But do we want to maybe move on to the courses and the digital assessment tool while we pull that up? Sure. Okay. Mona, if you don't mind taking over and we can get that set up for Cameron. Sure. Hello, everyone. My name is Mona. I'm senior director with solutions and services at TechSoup. And I'm just trying to share my slides with me a second. Okay. Hopefully everyone can see my slides. I will be talking about the TechSoup courses program and the digital assessment tool resources that we've developed at TechSoup to help libraries build their digital resiliency. And I think especially it connects really well with what Jim had brought up about, you know, how COVID has affected libraries and the move towards digital transformation. So I'd like to introduce the digital assessment tool first. So the digital assessment tool is a web based tool that we've created at TechSoup to help nonprofit organizations and libraries understand their current digital capabilities. Essentially what we help organizations do is take a set of standard assessments. We give them a score at the end of that. And then based on the responses, we provide a customized roadmap. So the idea is we know that with COVID a lot of organizations know that they need to be digitally transformed. But many of them don't know where to start or what to do next. And so we hope that this tool, which is a free tool for any organization to use online, you can understand where you stand today and the steps you need to take in order to get to more digital resilience. The tool itself works in just three very simple steps. You can go in, create your account. And once you go into the tool, we actually give you a choice of six assessments. And six of these assessments are based on functional areas that we believe are critical to most organizations. So that's, excuse me, programs of delivery, fundraising, communications and marketing, operations and collaboration, digital security and infrastructure and hardware. The reason why we split them up is because we thought each of these topics were important enough that you would want to do a deep dive assessment. Each of the assessments don't take more than half an hour to get through. But at the end of it, what we do is we are able to provide you with a score and you can see that we basically provide you with your stage of capability. So it's not a score per se, but we help you understand what your capability is and what sort of organization you are vis-à-vis your digital transformation. Are you still ad hoc? Have you got, are you functional? Have you set up standardized processes? Have you optimized your processes and your technology? Or are you now an adaptive organization that can continually adapt new technologies more efficiently? The third part of this, and it's automated within the tool, as soon as you finish your assessment, we give you recommendations. Now, one thing I do want to mention is that the recommendations are very specific to the answers you provide us. So for example, if you told us that you were a very small organization, we would not recommend, example, Salesforce for your CRM even though it's free. So the recommendations are not arbitrary. We actually look at your profile. We look at your responses and then give specific recommendations based on them. Another point I want to quickly mention about the digital assessment tool is that you can do it an unlimited number of times. We hope that this tool is a companion through your digital transformation journey. So once you get done with the initial assessment, you get an initial score, you get initial recommendations. Once you implement some recommendations, say six months from now, if you wanted to go in and see, okay, where is my score today? Am I better? Am I worse? You can actually take all of those assessments again. And the tool will reassess, give you a new rating, and new recommendations. You can also see your history. So you can see, you know, what were your responses the previous time you took an assessment and what they are today and therefore why your scores are different or why the recommendations are different. All of your information is stored within your account and in the tool history so that you can access it really easily. And when I say your account, you can set up an org account. So you can set up an account for your library and the tool is set up so that you can actually invite team members. So say in your library, you wanted to do an assessment of your digital security and you know that there are two other people in your library who are actually experts. You can invite both of them into the tool and you could do the assessments together, use the tool together as a team. So this is a quick overview of the tool. It's, you know, I urge you to experience it for yourself. You can create your free account today. Take the assessment, share your results. If you have any questions at all, please direct them to assessment at TechSoup.org. I'd be really happy to answer all of your questions. And, you know, if you, if you want to see a demo, the tool itself, assessment.techsoup.org has a lot of resources and videos and guides that can help you use the tool better. So I really hope you'll find the tool useful and that you enjoy using it. The next program that I'd like to introduce you to is the TechSoup courses program. The TechSoup courses program was launched about five years ago and it was launched to support non-profit and library staff with their training needs. In the last five years, we've developed 132 original courses and we have done them in six languages. The program itself saw a phenomenal update during COVID. We were very happy to have this program available for nonprofits when the pandemic hit. And today we find the program being used in 180 countries. You know, we offer it in six languages. Like I mentioned, our courses have been enrolled in almost 300,000 times and the 300,000 number is really in the last four years. What makes the TechSoup courses program unique is that all of the training that we have developed has been developed in house. Before we started the program, we realized that while there was a lot of digital training available, none of it was contextualized to non-profit and library needs. So what we do at TechSoup is we have a team of instructional designers that create the content for adult learning, that create content that is engaging on the online platform. But then we work with vetted experts that have a lot of experience with small organizations. Not large organizations, but small organizations and libraries because we know how unique those challenges are. And, you know, we work together with them to produce these original courses. Now, all of our courses, we have a number of types of courses. They are, you know, we have multimodal adult learning solutions. They're designed for specific challenges and budgets that we know small organizations have. And they're designed to support the needs of small and medium nonprofit organizations. Specifically, in training staff and volunteers who often don't have a lot of time to train or to learn these new skills. So the courses are actually modular and built with micro-learning in mind so that the staff and volunteers can pick up these skills within the time that they have. We have a number of types of courses like I mentioned. And you can see here, you know, we have 100 level courses, advanced level courses, which are 200. We also offer courses where we bring groups of nonprofits together and groups of libraries together so that, you know, about 50 or so staff and volunteers can learn a specific topic together and share learning, share their solutions that they have come up with. We find those to be very, very useful experiences. We also do live expert Q&A and we have a bunch of videos. I do want to mention that while the course program is offered for individuals, so individual staff members or volunteers can come in and create a free account and access courses, we also offer discounted group enrollments for organizations that want to enroll multiple staff. And, you know, the way that you would access those discounts is by directly e-mailing us and I'll share the e-mail at a later site. A quick mention about the impact that we've been having, I mentioned that we spent a lot of time thinking about how we create the courses. In the last year, we've done about the year-long impact evaluation of the actual impact of the courses on learner behavior and on effectiveness at work. Especially since we create a lot of digital training around the tools that we provide through our discounts and donations program. This is an example of the impact evaluation we did with our Excel training. And this is important because the Excel training is available in a lot of places, but we went in with the assumption that when we create Excel training that is specific to nonprofit needs, we will actually see more of an impact and we will see more uptake in Excel being used daily by staff. And that's exactly what we've seen. 96% of those that we tested reported improvements in efficiency and effectiveness and work. So this is just a quick overview of our courses. We have a whole bunch of courses. Our learners give us consistently high and good feedback about all of the various modalities of courses that we have available. I do want to mention, please, please, please go in into our catalog. I've shared the link here. If you haven't tried our courses before, please go in, try it. There's a 20% coupon for all of the webinar participants. You can go in and use this coupon and you'll get 20% on all of the courses available on the site. I also want to mention that we have a new course that is coming up next year. And for those of you who are interested, there's $100 off that we wanted to offer our libraries on this webinar. Please, if you'd like to use it, it's there. All you have to do is use the coupon, HubSpotOff100. And then finally, if you have any questions at all, you want to access any course at all, please reach out to us, learn at all. Thank you so much for your time. And I'm going to turn this over to Cameron to talk about services. Okay, we're going to try this again. Awesome. Thank you so much, Amy. All right. So TechSoup value-added services for libraries. So as Mona talked about, we have we have these services that the objective of them is to really support and help physicians adopt and use the technologies that they get from TechSoup or from other places. It's not limited necessarily to TechSoup. If you can go to the next slide. So our overall mission at TechSoup is really about supporting digital transformation of libraries and moving them to cloud is a big part of it because this is the way technology is going. As you've heard from the Microsoft program, a lot of this technology and all of these applications, a lot so much is shifting to the cloud and it does provide a huge number of benefits for organizations. And so a lot of the services that we have developed are really about supporting and helping organizations make that transition and really get the maximum benefit out of the cloud. So if you can go to the next slide. So we offer services that support libraries in every stage of their journey and their technology adoption and it was great to have Mona go through some of the assessment and training information because it all plugs into it's all part of the sort of value added services chain of support that we provide from identifying techniques all the way up through kind of implementing and then maintaining and improving eventually as you have to replace products and hardware and software that needs to be upgraded along the way. So we have three main programs that support libraries. You've already heard about the digital assessment piece and you've already heard about the tech support courses piece so I'm going to talk about the piece in the middle which is around tech services that support again the selection, you know the management of new tech systems. So you can actually skip two slides. So we think about the technology services and big buckets consulting kind of advice guidance. Some of this is linked to the assessment as well and then implementation services so this is setting something up and getting maybe data or information migrated into a new system from an old system maybe installing certain pieces of software some level of training and implement training and guidance for staff or administrators that are running a tool. And then we also have managed services which are an ongoing kind of there they can be called managed services or like support services where it's an ongoing engagement and support that we provide to your organization to manage some area of your technology that you don't have time for you don't have the expertise for you just want to hand it off to somebody else and not worry about it. So those are kind of the three buckets that we think about services in. So we have micro services that we think about available for really small means these are services that have a lower cost they're really focused on meeting a specific problem and we found that organizations were really having a lot of difficulty in getting help with just one issue like they've just got one thing they need to get advice on or one thing they need to get fixed and it was really hard to find somebody who can provide that information at a reasonable cost that wasn't part of a bigger contract. So of course we have our community advice and guidance we have the partnership offer called quad which is about bringing organizations together that all work in a similar mission area or are working around a certain specific type of technology that they need to talk to each other with and get advice and support each other so there's a community and advice and guidance area that we have live kind of single issue support and software installation and upgrade support so these two services actually have been some of our most popular where we know that organizations taking office desktop for example Microsoft changed the way you installed desktop in the old days you used to get it downloaded and you'd be off and running now they changed how you do that installation and depending on your level of technical knowledge we do have a free guide that explains some people just aren't comfortable with it don't want to deal with it so we do have a service that will help get some of these things installed so whether it's your office desktop your windows if you're doing an upgrade of your windows operating system or then if you need you know you get a virus you need some help with something we do have these single issue kind of help desk tickets that you can just come in and get help with one type of thing and then we have some lightweight support subscriptions that import in a very lightweight, ongoing and more cost effective way so we'll go through I'm going to go back to sort of this consulting implementation and ongoing managed services so here's just to give you a sense of the types of services we have available we have a cloud consult for Microsoft licensing so we can give you advice and guidance around the licensing that's available for Microsoft if you need more advice for your specific organization or library security and MFA stands for multi factor authentication that's when you have to get a text message on your phone with the code digital assessments with Mona talk to we also have something called consultant connection which if we go to the next slide is right now it's under construction but it is coming back I'm hoping it'll get relaunched later this month but it helps organizations verified consultants that want to help and work with nonprofits and libraries you can search by your location a lot of organizations want to work with a consultant that just works in there you know is local and can come into their their organization so we can so this this tool is being redone and will be relaunching soon so stay on the lookout for an announcement about that and then on the next slide we talk I have just a kind of a quick overview of the different implementation services obviously we do a lot with Microsoft it's a hugely popular product with nonprofits and libraries so we have a ton of support and guidance that we do around that from setup to email migration if you're going to move over to Microsoft 365 email we also do the same for Google and either SharePoint or Google Drive will help organizations get that setup and get their data moved over from whatever a closet you have there's some security pieces to that to both Microsoft and Google that we help organizations think about how you want to set this up in a way secure and then I I did notice on Jim's slides that QuickBooks online is a big has been a big favorite of the libraries we have a new service that's helping organizations migrate to the online version of QuickBooks whether it's from a desktop version or not the desktop but yeah the desktop version of QuickBooks or from the commercial version so a lot of nonprofits and libraries will start with the commercial version of QuickBooks online because they don't know that there's the discounted version available to them and then there is a migration process which I know seems weird to move from the kind of commercial version to the nonprofit version so we do have a new brand new service just launched last month for that and then we have implementation services that help with website and digital communities and also specifically HubSpot where it will help your organization get your library get set up with these tools and can also provide kind of ongoing support for using those so if you go to the next slide these are just an overview of some of the managed services these ongoing support services that I mentioned before so we have a help desk where you can just call and get help you can get as a subscription rather than just one time and then we have full managed IT where we can manage your kind of entire IT infrastructure for you, digital communications so whether that's HubSpot or your website or you want to have kind of ongoing help with your outgoing communications marketing engagement whatever the term is that you use in your local community we have services that support that and then to do on the next slide to do a slightly deeper dive on services where we're seeing a lot of organizations since the pandemic or during the pandemics or look at their website realize this is one of the major ways constituents are engaging with them and it's becoming an increasingly important tool for communication outwards about what's going on with the organization of the library so we do have this has been a really super popular service around helping organizations think about their website make sure it's secure from hacking and then also provide sort of tune-ups upgrades overhauls and then provide as ongoing support and guidance for that ongoing so that you don't have to have solubility and similarly for digital marketing services with that same level of service so that's all the fun services that we have available for your libraries at TechSoup I hope that you are able to come and take advantage of them and if you have any questions or want more information about services please feel free to to us services at TechSoup.org okay I think we are getting ready to move on to our question and answers I don't know Nick if we have any Q&As already ready for us to go that you wanted to ask our speakers or I would invite anybody if you have any other questions to please use the Q&A button on your screen to the left-hand side or you can raise your hand or come off mute I would so we have a question here from Ben do libraries have access to the same products as nonprofits yeah I could try to answer that I'm assuming it's about the Microsoft products so that is correct if you have a nonprofit tagging to your account you will have the same offers as all other nonprofits it's just just to know if you have the academic tagging you'll have to make that switch and to answer the question more broadly beyond Microsoft because there is a world beyond Microsoft so it depends on the company and the kind of corporate policy around their philanthropy program with TechSoup most of our I want to say most of our programs serve both 501c3 nonprofits and public libraries some do not some have separate programs that they run kind of separately through different channels but most of them do offer make their programs available and you can find the information in the eligibility and restrictions for each product and program on our site it will tell you whether public libraries are eligible for those programs all right I'm jumping to the chat here we have a question from Jared he asks the QuickBooks online discount can that be renewed yearly at that rate or is that a one-year introductory discount yes it can be renewed yearly at that rate through TechSoup so it's not a one-time we do try very hard when we talk to our corporate partners to make sure that discounts are ongoing to nonprofits and libraries that are not one-time only and then flips to a full price option we're not always successful but that is one of the things that we really try to advocate strongly for is that it's not become this you know a one-year discount and then you have to go to commercial rates so we have one other question in the chat this is from cab any thoughts on continued availability of the desktop versions of QuickBooks I don't know about the desktop versions of QuickBooks I we don't have somebody from that program on this call I know like most companies they're trying to push people to their cloud away from the desktop versions and towards the cloud I hadn't heard about QuickBooks discontinuing the desktop version but if it's not available on our site I thought it was available on our site actually last time I looked which was a couple months ago it's available on our site if you go to the any of the QuickBooks premiere products which I'll drop a link to in the chat there is a note in there about some changes into it's program that may be relevant here I see Sarah in the Q&A has a question about printers available so most of our printers are available through the HP program so if you go to the HP program on our site you can find access to printers there question from Ray for your Microsoft offers how long will these offers or agreements last if in a year or two TechSoup or Microsoft no longer offers these discounts will these offers be grandfathered in so it sounds like a question around how long the licenses last yeah that's a good question so for the cloud offerings I believe it's you will have that protection for up to the subscription year so whenever you renewed any new offerings will be available and maybe Gary you have a little bit more information about the like grandfathering in well just to say that you know obviously nobody can predict the future in detail but based on the existing track record where for example existing cloud products have been retired that's to say that no new subscriptions for that particular product would be available in general Microsoft have continued to grandfather those licenses in so that they can continue to be useful in the same way that on Prem when a new version is available it does not automatically retire the older version it's still in use until quite frankly it becomes obsolete so although products may change the overall direction of the Microsoft program is still for Microsoft to very methodically and meticulously try to support the nonprofit sector through these type of programs so I know I can't guarantee the future but I hope that helps just in terms of the overall direction of some of these programs. Question from Michelle in the chat. Michelle would like to learn a little more about our website services and what are the tasks do consultants work with all platforms is custom hourly or by project. So there's an initial consult if you go to the tech soup website under the services header there's a there's a link to there's a in that dropdown there is the website services and generally you would start with a consultation the amount of work really understand what the level of change and updates you want to make to your website it so we do work with a service provider that we have that we know well and like well and they they work almost exclusively with nonprofits so we're very comfortable in partnering with them and they generally do as far as I understand they generally do work with most types of websites but they'll tell you if they can't if they can't support your whatever technology your website is built on and will make recommendations for another provider if needed. I hope that answers the question. I was also asking about costs I think that varies based on. Yeah. So the the initial the initial website services there is a there's an initial kind of consultation there's an assessment which is free there's a consultation which is $49 and then sort of a wellness consultation or if you want to do a new you know from scratch website development that consult is $79 and from there they will tell you sort of how much it'll it's probably done by product it's normally done by project where they'll say you know this is the this is the amount of work that we foresee needing to do and this is how we would scope it from a cost perspective. So I'm just going to quickly plug for those who don't know my name is Nick I'm the email marketing human here at TechSoup I write our TechSoup for libraries newsletter so if you're not subscribed to that I do encourage you to subscribe. If you're not subscribed to our newsletter go to our homepage techsoup.org scroll to the bottom hit the blue subscribe button in the footer and then you can sign up that way and yeah thanks for joining us