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Published on Mar 16, 2012
Nobis Hotel Deploys Wireless LAN for Guest Wi-Fi, Voice and Data. Learn more at www.merunetworks.com
Claes Anerud, Managing Director, Nobis Hotel: I started with this project three years ago. In 2009, we received the contract for this real estate to build a hotel here, and I've been the Project Manager and the Managing Director for the pre-start of the project, and I also operated the hotel for a year after start.
The most famous detail about the buildings is that the term "Stockholm Syndrome" came from these buildings. You had the big drama at Norrmalmstorg, where a couple of bank robbers went into a bank on the bottom floor of the buildings and held hostages for about a week, and from there you have the Stockholm Syndrome. So it's most famous from that. But if you live in Stockholm, you know the buildings from the turn of the 18th and 19th century. They were built as normal living residences from the start, and then it turned into different companies who moved in here.
The hotel is 8,000 square meters. We have 201 rooms. You have two restaurants, a big lounge, a fitness center. It's a lot of space to cover, and at the same time, it's an old stone building. We wanted to build a product that met what we call the contemporary luxury traveler, and that traveler expects a bit more than the usual you get. So we did not want to invest in a normal wireless. We wanted a wireless system that took it a bit further.
Andreas L'Estrade, Reception Manager, Nobis Hotel And nowadays, our guests, they demand a lot of, they have maybe up to seven devices. They have iPads, they have laptops, their iPhones and everything. Jonas Alfredsson, Consultant & Operation Manager, Sourcecom.
The challenge was not only the structure of the building but also the number of devices, such as PCs, smart phones, iPads, and on top of that, the network should support the Wi-Fi IP phones. We solved these challenges by using Meru technology that is easy to deploy, reliable, and uses the single channel technology.
My vision with this wireless network installation was to create a wireless network that was something more than other hotels offered, a wireless network that offered increased speed, increased stability, and therefore increased quality.
Annika Broberg, Area Director Nordics & Baltic, Meru Networks: Meeting with Claes Anerud, the General Manager for this hotel, was great and to understand the vision he and the team had for the hotel, modern contemporary, five-star hotel. And that they didn't only think about design, food, the experience, but that they in fact understood that the modern traveler needs a very well-functioning IT infrastructure and wireless access.
Jonas Alfredsson, Consultant & Operation Manager, Sourcecom Claes explained the situation or what they wanted to achieve with the hotel and also what kind of service they wanted to give to their guests. He also explained that the plan was to use wireless IP phones.
Annika Broberg, Area Director Nordics & Baltic, Meru Networks At the beginning, they were also planning for having a wireless phone system and looking at solutions that you see a lot of today, like DECT phone systems. But when Nobis understood that the Meru solution can carry convergence, meaning both voice, video, and data, they got really excited. So they are today using for their staff, phones from Ascom. It's a version called i62, a wireless phone actually running on 11n, and it works perfectly and it works everywhere for them to do the daily business more efficiently.
Camilo Martinez, Front Office Shift Leader, Nobis Hotel It's also good for me because we use it in our daily work. Our telephones work over the wireless. So, therefore, we kind of rely on it.
Annika Broberg, Area Director Nordics & Baltic, Meru Networks When meeting the staff and the members of the team at Nobis, they got also very thrilled to understand that they had a really high-end system, and we do get comments from them when they are happy to hear the customers approaching the front desk and actually saying, "Wow, what kind of wireless systems are you using because all my devices are working perfect?" And many of the people working here have been working in many different hotels, and this is a rare thing.
Andreas L'Estrade, Reception Manager, Nobis Hotel We have a lot of guests from the fashion industry, arts, the music industry, and they request a lot of high technology, high speed Internet, and Wi-Fi. In fact, a lot of our guests are coming up to the front desk and giving positive comments about our Wi-Fi.