 What if you paraphrase something to a participant in a workshop and they still feel frustrated and they still feel like you're not listening to them? Well, what you can do and don't use this very often, only use it if paraphrasing doesn't work, what you can do is actually literally repeat exactly what they said back to them. So if they said to you, I don't think the solution is going to work because the team hasn't got enough time to develop it, then I would say, okay, you don't think the solution is going to work because the team doesn't have time to develop it. Literally the exact same thing back to them just to confirm I've heard exactly what they said. And some people, actually, I'm a little bit like this. I'm quite pedantic. I do need someone to mirror what I've said before I believe that they've actually heard me. So that's number two, mirroring. As an Irish person, this is very hard to say, but it will be written on screen so you know what I said, mirroring.