 Rydw i'n amlianneud Rachel Pearson. I am the Team Lead for the Residential Placement Team within CPSG. I just wanted to have a conversation basically to go through the kind of skills that we're looking for for people within the Care & Support Broke of Rolls. So we're looking for people that are really good at being part of a team that are able to share information and knowledge with their peers but also able to give advice and support and receive advice and support from others. On the flip side of that as well, we need you to be able to work independently and autonomously and basically show an initiative that you can work on your own and you can take on challenges and progress the work even though there are challenges that you may come across. So Cairns Port Brokers need to be good verbal communicators. We have to be able to communicate openly and clearly with the customer and their families and ex-ofkins but we also will be working closely with social work teams and with other partner services as well. So we do a lot of our communication via email and telephone so by having really strong telephone communication skills and being able to note everything on the system but also being able to use software and spreadsheets as well and when working with care homes and with families, we need to be able to explain what we're doing to them and explain the services that we are looking into. There will be negotiations that will be taking place with care homes on behalf of West Sussex and when it comes to finances it's the case of having to explain what we're doing to families and being able to really help and guide them through the process because when they do come into our services not always do they know what is going on so it's really good that we can give really open and clear explanations of what we are doing, the processes that we follow and it helps reassure them at that time. We also need people to be able to work in an organised way that when work comes through they can prioritise their work and they can risk assess so currently our care homes support brokers do this throughout the day it's the case of having a look at what cases they've got allocated to them seeing obviously what they are able to do on that cases day before but things may have changed by the next day and we may have other cases that are come through that actually then need to be prioritised over cases that they have already worked on so again it's using the knowledge and the skillset that you have and the skills that you can transfer from any previous job that you've done and use that within the care and support broker role and to be organised and risk assess and basically make sure that you are keeping on top of the cases that you have and using your team for support along the way so care and support brokers need to be able to actively listen to customers and their families but also be non-judgmental no two cases are the same so it's taken on board what has come through on the assessments from the social workers and just having a look at what the information you've been provided with and us trying to find the best options for that customers and remaining person centred at all times. We need care and support brokers to be able to build relationships and report with people whether that is again families and customers it's external services as care homes could be that you need to speak to the social workers or nursing services to make sure that the needs can be met in the care homes that are being sourced so it's about being really open and having them clear communication whether it is on the telephone or via email. We would like people that are passionate and enthusiastic about helping people within our community yes we need to be aware of budgets and how much care homes are costing but we also like I said need to be person centred keeping that customer at the forefront of what we do at all times making sure that we can find the best fit for them and that their care and support needs are going to be met in the safest way possible but also it's about being flexible and adaptable within your role and we do get urgent cases that come through and we do at times get more than one case that comes through where we need to find a placement very quickly so it's about being able to think on your on your feet it can be a very fast paced job but it's also a very rewarding job so there's some of the skills that we are looking for at the moment within the care and support broker role within ZPS team.