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Panel 4: Access to Rights: the Right to Quality Service in an Era of Reduced Agency Budgets

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Published on Apr 26, 2017

As tax agency budgets are reduced even as the tax environment becomes more complex and tax agencies increasingly play a role in delivering non-tax benefits and policy, tax agency budgets around the world are being reduced. This panel will explore several developments in response to this state of affairs, including the reduction of person-to-person service in favor of digital or centralized services; the increased reliance on third parties (preparers, representatives, software providers) to navigate the tax system; and the impact of these changes on vulnerable taxpayer populations (e.g., the elderly and low income), particularly in self-assessment systems.

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