 An exceptional customer experience is when you leave a customer satisfied. An exceptional customer experience is making sure that the person that you're greeting feels welcome, wanted, and know that they're very important. A customer or a citizen can contact anyone at the city of Fort Worth for whatever it is that they're trying to find out and hopefully they are given a direct path to what they need. I like to treat everybody the same. Even if they're external customers or internal customers, it's always about getting the good attitude out there to work and, you know, build a good relationship to make things flow faster. Exceptional customer service means to me that I'm able, and my department's able to do the job right the first time, with no returns, no comebacks, no complaints. So the customer, when he leaves, he's totally completely satisfied. Being there for the customer, not just being a phone call or delegate into one of my employees who run these programs or manage these facilities. It's really an open door policy. Whether it's finding a good bedtime story book, finding a DVD, a good for family movie night, or finding their information, whether it's a tax form. I mean, it's a world of information, so we're there to help them and let them know that, you know, they can come to us and count for the right information. It means going above and beyond to help businesses in the city of Fort Worth realize different opportunities, to help with their bottom line, and to allow them to free up income for them to go out and do other things in the city. I take pride in my job, and I think I exude that. And so I want them to be satisfied when they walk away from a city services.