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ChatOps: Augmented Reality for Ops

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Published on Oct 28, 2013

Presentation at the Velocity New York conference on Thursday, October 15, 2013.

The ideas of DevOps, with its focus on improved collaboration and communication have captured our industry in the last few years. But just saying that you want to improve communication and be more transparent doesn't get you anywhere.

As a very widely distributed company, we use online chat as one of our primary communication channels. In typical GitHub style, though, we turn it up to 11. ChatOps is the primary mechanism that we use to operate software better, together.

We use chat to improve situational awareness during incidents, to share knowledge, to coordinate activities, and much more. We'll look at some concrete examples and talk about the cultural implications of operating GitHub in a chat room that anyone in the company can watch.

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