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Published on May 7, 2015
With Dynamics CRM 2013 and 2015, Microsoft has provided key improvements in business process design capabilities. Features like process branching, real time workflows, calculated fields, and business rules have given non-developers the power to build sophisticated processes to optimize their businesses without resorting to custom code development.
In this webcast, Dynamics CRM consultant and MVP Jukka Niiranen explores the advanced process automation tools available in CRM 2013 and 2015. He provides ideas and guidance on how to use these tools to optimize your processes in specific cases like lead qualification, opportunity revenue estimation, and pipeline development.