 What is up everybody? Welcome back to the channel you guys. I just want to share this real quick with you just again day in the life Documenting what I'm doing as I'm building my business and This is just a huge huge You know benefit to being able to reach out to Facebook and get your questions answered because Before I remember jumping into Facebook ads and and the support was very minimal like it was hard to get in touch with Facebook You'd have to have like some type of you know mentor that's already crushing it with Facebook ads that you can reach out to which Normally you have to pay some expensive coach to have someone like that by your side, but Nowadays, it's super easy. It's super easy to get in touch with them It's super easy to have have them resolve your issue whatever may be going on in your ads manager and And I'm super grateful for it man. I'm super grateful for it. So what I want to show you is just some simple a simple like Just hiccup that I was experiencing here in the last Pretty much in the last 24 hours. I Installed a pixel. Here's a page that I'm working on right now for a client I installed the pixel and I know that I installed it Correctly because I have the Facebook pixel helper and and it shows me right here And if you don't know about the Facebook pixel helper You definitely want to Google this installed this because this allows you to really test your pages and make sure that your pixel Is installed correctly Go ahead and Google that Facebook pixel helper and then and also Don't mind the little baby that I found laying on the floor back there Don't mind him. He's just chilling learning Facebook ads himself, but This is what you want to install for sure, right? So Facebook pixel helper Install this it's it's this plug-in that will sit up here at the top and and right now as I'm on this page This page has no pixel, you know tracking me as I'm on this page. I can click on it and it will tell me Okay, yeah, I have a pixel, you know tracking and this applies for any website So when you're on any website on the internet, this thing will light up if that website is tracking you with the Facebook pixel Okay, and I never care about who's tracking me. It doesn't even matter. It all that's for advertising purposes, you know Really, so I don't I don't care about anyone, you know having their pixel and and and they're tracking my activity It doesn't matter at all But I use it for for my purposes right to really make sure That I have my pixel installed correctly. So I've installed a pixel on pages a million times And and and you know it clearly shows right here that it was installed correctly But when I was in the ads manager And I was I was creating these custom audiences and I was doing this yesterday When I come over here And I look at my custom audiences over here in the availability it was showing inactive It was showing inactive on the seller guide leads page. These are my custom audiences I have a custom audience for everyone who lands on the page and does not opt-in I have a custom audience for everyone who actually opts in Right, and then I have obviously a custom audience for for video views for people that are watching the videos But just on the pages alone. That's where your pixel has to go your pixel has to go on the pages So I created these I installed the pixel on these two Specific pages and then I created a custom audience Around these two pages, but for some reason it was showing inactive. It wasn't showing green It was the the the dot was gray and it was showing inactive It was reading inactive on both of these audiences and I'm like dude Why like why is it inactive when the pixel is installed correctly? and then also when I came over here to I click on the dots and I go to events manager This is where it was also showing Not it wasn't showing inactive But it was it was showing it it was showing that the pixel hasn't been installed yet, and I'm like wait a minute Yes, it has been so what I did is I Let's see what it says over here now because it's the first time I'm coming back to it. Okay, perfect. So we're so So we're good. See so right there active. Okay, we're good So prior it was showing just a few minutes ago It was showing pixel not installed yet, and I'm like dude. Yes, I'm like it I installed it yesterday Like why is it still saying that so I'm like dang dude I got to find out what's going on so I reach out to Facebook and that's the whole purpose of this video This is how you want to reach out to Facebook. So you come over here. You click on this question mark Right here, and then it's gonna bring up, you know Some different articles and different things that may apply or may relate to your your your question And what I did is I just simply came down here, and I clicked on help center and That brought me over to this part over here, which is the faith the Facebook business help center Okay, and what I did over here is I simply came down here, and I found I Went to let me see I went down to I went down I think I clicked on and this was just a few minutes ago. Actually, no, I clicked on support right here So I clicked on support and then and then obviously there's a ton of topics There's a ton of articles that that you know they put down that are that are very informative, right? But I need a chat with somebody like this is this is I don't care to read a full freaking page of a bunch of random shit Right like I need this resolved now. I've done this a million times. Why is the pixel not active, right? And there and I just truly believe there's no article that's gonna tell me why like I installed it correctly It should be active bottom line. So I'm like, okay I don't want to read any of this so I scroll down and right here Facebook business help center find answers or contact support I clicked on get started and then it showed me right here How can we help and whatever you're you know, you're you're asking about I clicked on ads and Then I went down to chat with the representative right there you guys that right there You click on that and then it opened up, you know in the in the in the in the in the Facebook messenger And this was the conversation that I just had With with my boy John. So 835 just a few minutes ago And I mean I'm actually logged into a client's account So I was chatting with John as I was Jill, you know what I mean, but no one cares He doesn't know and no one cares at all so he took me through literally I spent maybe 10 minutes and and to tell you the truth. There was really nothing he did He because because we ended up we ended up resolving the issue, you know before he was able to put in a full, you know bug report us a full, you know Like investigation on the issue For some reason all of a sudden it started showing active and I'm like dude, how did that happen? You know, let me go back to it We'll go down to audiences So again, the first two audiences were showing inactive and so as as I'm messaging him I'm like John look what's going on man. Look, I installed the pixel correctly like I even show it You know, it even says here in the in the Facebook pixel helper because it's what he asked me I'll do do you have an ad blocker? Do you have the Facebook pixel helper installed? Like can you make sure that it is it's installed correctly and so I'm sending him screenshots of everything, right? And that's all it is man I'm explaining it in text and then I'm sending him screenshots of what's going on, right? There's my Facebook pixel helper screenshot. There's another screenshot. I'm showing him how it's inactive Actually, this one was the active one. Let me show you The other one that I sent him So I sent him one up here Because it was showing inactive This one, right? Yeah see so as I clicked on The the audit the event manager it was saying this your pixel hasn't received any activity continue pixel setup I'm like do wait a minute. It should it should have received activity I installed it correctly like why is it is it is it is it taking me to this part and then I also sent him this next one Which is what I showed you guys So this is what it was reading so pixel not installed and again, it's been over. It's been about 24 hours Since I installed it. I'm like dude Why is it still showing that a day later and so that pixel not installed pixel not installed now over here It's showing ready Ready and I'm like John like I don't know what you did bro like I even asked him I'm like did you do something on your end to all of a sudden make it ready and he's all no Do I didn't I'm like that's kind of weird like why did it take so long, you know To be ready and so he he really didn't have an answer for that but But my whole point of this video is to show you guys how to get in touch with Facebook Like that's what you want to do is it's simply go through that process right there Get them in a messenger and just and just be cool with these people because all these people are super cool They're all and that's the weird thing. They're actually really cool Like they I wonder if freakin Zuckerberg, you know trains them that way or whoever the hell trains them right to really be cool Like they talk normal. They they they're very nice like they're very supportive and and and and you want to be that way as well And so you simply just type out whatever the hell is going on and send screenshots To to show, you know, what's going on and and they'll get down to the bottom of it So thank God, you know, this pixel is working now I can start this next ad for this client and Continue to crush it. So that's how you do it You guys get in touch with Facebook through the help center and get your issues resolved All right, I'll see you guys on the next video over now