 Hi, this is Mitch Mitchell. If you saw the last video I did I was talking about the problems I seem to be having with Verizon trying to get my well actually it was all really about my second line and all the issues I was having with that and I closed that video by saying that they were coming on Monday and that it was all gonna be solved. You know what life just don't work that way and my life didn't work that way so let me give you the update and by the way this is now Wednesday night that I'm doing this so it's gonna go live on Thursday so remember this is a couple days so Monday comes and nobody shows nobody shows up at all no phone call no email no text message nothing I wait until about two o'clock and I'm trying to find a number to call someone at night finally find a number and I call and I get someone and I said hey the guy who was here on Thursday said he was coming back on Monday to hook up my phone and finish you know hooking up my internet access for my wife's computer because her computer is another room and they said well whoa we don't show that we show an order for Wednesday and I said well he told me today so I was expecting someone today I haven't heard anything I haven't heard anything about a Wednesday so they go through some kind of stuff and whatever they say we're gonna try to find him it's his day off they're gonna try to track him down I'm thinking why are you tracking a guy down on his day off what you know what's this all about you know he's not the one who's scheduled stuff so anyway it turns out kind of ugly and you know I get someone else on the phone who says well you know the thing is we don't have to come out to do anything on your phone all we have to do is turn it on and this sounds like it's a trouble call and if it's a trouble call you know some other thing this is the maintenance call we're gonna have to charge you for it I think what for what what are you gonna charge me for you guys haven't finished your work well we think we have is it no you haven't you can't just turn it on what makes you think you can do that I'm still on a time-worn or phone you guys are way off you're not even close right now so now I'm mad and we get some other guy in on it and we're talking this thing out and I'm irked this the first time I've gotten mad you know in the last video I said I had never gotten mad over this thing well now I'm mad now some guys trying to tell me I gotta pay for something that hasn't been finished so we get to a thing where they're gonna send the tech the next day okay at least we got something so the guy shows up actually he wasn't supposed to show up until you know 10 or 10 30 or whatever he called early I was awake he showed up now he comes and looks now he's read this report of his other stuff so he gets here he sees the the Verizon modem is in the master bedroom he sees the Time Warner modem here in office he says oh okay I get it you know this is why this guy did this thing you know he couldn't turn put it in your office otherwise he had to turn off the Time Warner phone you wouldn't have had access to your your business line I get it beautiful you get it what are we gonna do this today so he says well unfortunately I didn't get an order for another line I said what do you need to get an order for another line Time Warner even called me on Monday and said that they had given up the line so he gets on the phone with one of his managers back in the tech office and this is the funny part I hear the guy says my name and this guy says oh that poor guy we haven't taken care of him yet so I've become kind of a celeb cause or cause celeb whatever you say so they go through all this stuff and here's what happens and now we're still picking on Verizon what happens is just because Time Warner has given up the number and just because the number is available does not mean that it's available it's not available until the business office aka billing office writes it up until they write up an order the number is not considered available so this guy can't do anything now the guy he's talking to on the phone says we know I'm gonna try to see if I can expedite it tell him I'm gonna call him later today okay fine they're gonna call me later on Tuesday never happened nobody called me on Tuesday so today's Wednesday I'm a patient guy I really am so it's Wednesday no phone call I wait until about 1.30 and then I decide okay it's time to escalate this again so I call this lady Regina now I've talked to Regina since after the first week of stuff and she's the one who's gonna be giving me a discount on the bill for all the trouble I'm going through and I said you know Regina I gotta tell you the truth for a communications company y'all in communicating all that well with you with each other and she says well what's wrong I said I don't have my line she says well they told me that they turned it on I said okay understand this they can turn on anything they want to my second line is still connected to the Time Warner modem the other modem is in the in my master bedroom attached to my TV it ain't gonna work she says oh you're right got one so she says let me see what I can do so she gets on the phone and does some stuff and she calls me back she says we can get a tech out there I'm not exactly sure when but we can get a tech out there are you gonna be available where am I going yeah I'm here sure let's let's get this done I gotta get this stuff back to Time Warner so it took about an hour and a half but two guys show up now the very first time it was two guys and then was one guy one guy one guy this time it's two guys and it turned out to be a good move that two guys came because they come in they take you look at the setup okay yeah we think we got this they didn't got it they didn't got it at least initially it took a while they're looking all over they can't figure out stuff it go outside they go to the basement they're here looking at this thing here I happen to mention you know by the way I got an alarm system you know where's the box for that oh it's in the coat closet next to the front door now he sees something else so he's looking in here and whatever and he's walking around he's looking and then he looks up at the attic he says what's up there said oh no I've never looked up there my wife's been up there but I've never looked I don't like the attic I like the basement so I've never looked never gone up so he pulled the thing down and the little guy there's a big guy a little bigger than me and there's a guy who's smaller than me the little guy goes up there and he's looking around all of a sudden he says ah and so they figure out that there's something up there called a junction box I have no clue what this is but the junction box seems to be the thing that basically runs all the lines into the house I mean one of the weirdest things that they've done with this entire house is they wired stuff stupidly so the files box is out in my garage the phone box happens to be down in the basement the alarm box is up here in the living room area you know outside the front door but the junction box is up in an attic so what happened is that they routed stuff from one area all the way through the house they ran it through the alarm system because I guess the guy said that the alarm system has to go first once alarm system is in you have to run it through that first because it does all this protection if power goes out or you know nuclear bomb or whatever I guess your alarm system still works I just made up that last part so they ran it here and then they ran it back all the way to the kitchen because my first line is actually set up in the kitchen and the second line is set up right outside the master bedroom so after an hour and a half these guys have figured that out I now have my second line they hooked up the ethernet cord I go to my wife's computer it's working fine everything is fine finally I have Verizon out of my house for good at least I hope so so now you're thinking it's all done right oh great you know what I can go out to Time Warner so I get all this equipment I'm gonna run out to Time Warner turn it all in so I get in there and I go up to the desk yep I'm shutting down internet and what I have TV and phone but I'm keeping the alarm system keeping alarm system had that beforehand keep alarm system so the guy's sister and he starts clicking all this stuff and he's taking a long time clicking stuff I don't care I figure you know what finally over we're getting over this then he gets to something he's not really sure so he asked his buddy there hey how is this supposed to work with alarm system I'm having trouble shutting it down he says oh it's cuz you need to have the phone on so I said wait why do we need the phone he said because the alarm system has to have a phone to run through I said yeah but when my alarm system was installed back in 2000 we didn't have all this other package so it was hooked up due to Verizon system he said that may be but as times have changed there's been this thing where do we now hook it up to the phone because you had the TV internet phone package it's now hooked up with that I said but no one came out to the house to do any rewiring you know he says that's not it he says you don't have to do that it just has to be associated with a phone so I said so in other words I gotta have another phone number he says yeah you've ported your other number to these people so you're gonna have a phone number I said so what you're telling me is I'm going to have a phone number that I can't access in my house or any other place he says well yeah I said well that's kind of stinks I said how much is that gonna be he says $10 a month I said wait a minute I said on the Time Warner bill that came every month it said the phone was $39.99 and the guy says well yeah that's what we tell people but there's people who sometimes fuss about it so we will drop it just to $10 I said what he says yeah you could have had just the phone because you had the alarm system for only $10 so how much am I paying Verizon for the second line 999 might as well just say $10 so I could have just stayed with Time Warner phone for $10 plus my alarm system forgot about moving a second line over to Verizon which has held me up for three and a half weeks and had a wash are you kidding how would I know anything like that now here's the other side of this I don't know that this is necessarily true this is just what this guy told me he gave me a number to check tomorrow to call on the alarm system he said you can verify that this is how we've done things as I've been told but I don't know for sure that we're not expert at that so here's a number you can call these people tomorrow and verify that maybe we don't need our phone and then that knocks it off because right now as it stands I'm going to be paying basically $10 for a second line to Verizon and I'm going to be paying for line number three to Time Warner for a number that I don't even know because they didn't even give me a number tonight nobody communicates stuff well at all and this isn't anything I would have thought of why would I have thought that I need to research and find out that I need a phone line for my alarm system never needed it when we first put it in we didn't change over to this other thing until at least seven or eight years why would I think I needed something else it's frustrating and by the way if these folks had just done and now I'm picking on Verizon again if they had just put in the internet and the phone and what's the other thing well these internet oh TV they did just done that the first Wednesday that they came out here three weeks ago and I could have taken all that stuff back except for the phone and said well I don't want to turn the phone off yet and if they had said to me oh well since you have the alarm system you need to keep the phone and you know it's only $10 I had kept the phone with them and I had called Verizon say I'll scrap the order for the second line and I'd have been at peace there you go so there's some lessons here and you know what I'm not going to do the lessons here I'm going to talk about some lessons as I integrate this into a topic that I'm going to be doing on my business blog and talk about customer service I'm going to talk about procedures and we'll see what else I talk about but this is just me saying you know what this is not always an easy process now I've had a lot of people who have said to me oh geez we didn't have to go through any of that I guess it just shows that sometimes stuff happens and weird stuff seems to happen to me and that gives me something that I can talk about and put up a video on so there you are if you have any questions whatsoever if you have any comments I hope that this kind of thing doesn't ever happen to anyone else but if it does if you saw this video you say geez look what that guy went through anyway I'm Mitch Mitchell y'all take care have yourself a great day