 Hello there. So today I want to talk to you about a certain issue with pros.com and this is just a change they've done recently in terms of ratings and so I wanted to go through that quickly. First of all let's go through kind of the basics. When you you all know that you can rate companies first of all that's the blue board and then you go to pros.com that's blue board and you see these companies with all their ratings what they call the LWA likeliness to work again and and again it's one to five so we go here like say we click on this one and we see it's a 3.7 and then when you click on it you see the details you know past five years it's 3.7 past 12 months it's a bit lower so they've had issues and here you see my work has been accepted but I was only paid after my note here on blue board two months two months later than agreed view edit history basically before you gave a one and or before she gave a one and now she gave a three and then you see a lot of these you know I'm guessing once she got paid she changed it to a three because it's still not still not a one because she had issues now here you don't see it let's see if this one shows a couple other examples because what the company can also do is reply and here in fact you see thanks a lot it's a pleasure working for you they reply very often they'll reply to the to the lower ratings as well and give their reasons for it and anyway that's the way it works and then so you know and that's good because you can rate the agencies if they don't treat you well you can give them a bad rating and and if they do treat you well you can give them a good rating and so that's how they get their ratings of either four point whatever it is or you know in fact you have some pretty low ones here like one and stuff like that which and in fact if you get too many low ones then you kind of get kicked off pros calm like I know this one got kicked off yeah has six ratings an average of one point seven the outsource has been banned from posting jobs at pros calm and and so anyway that's what you have on the other hand if you are a translator you can you could also get rated and so how it worked before was basically so this is mine it's the easiest you you can get reviews and here wait no I was already there was I oh yeah here you go but for us it's called not LWA but WWA and these are willingness to work again and the only thing that happened is is that they can choose either to give you a review or not to and there is no there was no such thing as a negative review so willingness to work again yes but there was no option for no when you request something it's either to give you a rating or not to and so all these just have yes because they didn't write anything these are the ones who left the comment excellent service provider excellent work blah blah blah and you know it's usually a good thing because it's either a yes or a no thing and and so they only write positive things now what's different is they've changed it in that now not only you can give different star ratings to the agencies and the people who hire you but they can give different star ratings to you so what does mean let me show you some examples let me close some of the tabs otherwise I'm gonna get very confused but so here's one and it's only been a recent thing so this is usually how you'll see it we see 11 positive reviews sorry 11 positive reviews and one rating five average rating now I know this one because I'm one who gave the rating I had I needed someone with some Tibetan to English short to bend to English translation and he was very helpful so I gave him the rating and I gave him five stars so now he has an average of five stars it's only one thing of course it shows 12 reviews because he has the other reviews but as you can see here just has a thumbs up just means they would work again with them like a yes or a no thing but now it's five stars so what does this mean first of all in a way it's more fair because it means that agencies can rate or whoever you work with whether it be agencies or other translators stuff like that whoever you work with can rate you as well as you rating them and so rather than just having a yes or a no you can have you know an average rating which here is five but as time goes on a lot of people might start getting different ratings however there are a couple things to keep in mind first of all so what if something like this happens again like here like the Inter Trotto and all the all the bad ratings you know and this is a very bad company and so here Patricia and Nicole give a bad rating to this company what happens well the company instead of writing a response here like like in the other examples they can decide to go to Patricia and give her a low rating okay she has no feedback but you know to give her a low star rating in kind of as a response and being and then maybe emailing her saying oh until you change your rating for us I'm not gonna change my rating to you whatever you give us I'm gonna give you so and this by the way I haven't seen this happen this hasn't happened to me but this is one of the things I kind of got scared of you know and so far I don't see it happening also because I feel like that agencies haven't quite figured this out yet for the most part they're usually a couple steps behind and so they they haven't figured out that they can rate back or you know maybe the games they could play or something but eventually they probably they might and unfortunately then you can get stuck with trying to play this game if you want to get a high rating from them you need you need to give them a high rating back and it might end up not being very honest and yeah I don't know so this might be an issue so what how do I recommend dealing with it I think what's going to happen is people are going to be paying a lot more attention to who they get jobs from because before like say you have someone like this who has a very low rating 2.8 or here 2.7 with 19 ratings that's quite low and they want to hire you for something and here you say never paid in time payment this person got payment on time no problems but invoice paid one month later do you like you know what it's a small job and I you know I'm only getting paid I don't know say 20 bucks even if they pay me late I don't care as long as they pay me it's a small job I can get it done quickly I'll work for them anyway and you know a lot of people I think that and that's fine but then say you don't get paid for a month two months six months and so you do want to give them a low rating so you give them a one but then they decide to give you a one unfortunately even if it's a small job a rating for a small job is just as just as bad or just as good it's just you know just as important as a rating for a big job it's a rating and so if they give you a bad rating even for that $20 job you kind of think oh maybe I shouldn't give them a bad rating and you know so hopefully that makes sense these kind of games you could play back and forth and and so you kind of want to make sure like what if this j8 traducción kind of gives a bad rating and so then this company here equivalent decides to give him a bad rating as a response and and says oh until you change your rating I'm not doing that you know stuff like that could happen so I do think what's gonna happen is people will pay a lot more attention be a lot more careful with who they do business with right so I might say actually I don't want to risk getting a bad rating back if I have to give a bad rating to this person or the people who get hired be like you know what I'll just give them a good rating to make sure that I get a good rating I don't care if it's honest or not and you know so you could see games like that being played so I don't know if they're gonna do anything I really don't know what exactly they could do to rectify it but but you know just something to keep in mind that those issues could happen so I do think it's important to first of all pay attention pay a lot more attention to the ratings for any company work for even if it's not through pros check the blue board at pros it's the best place to check these ratings most companies pretty much all the companies are on this and so you can you can look them up and see how they're rating and and decide if you want to do business with them and the second thing is I'm not sure exactly how to word this but you could do something when you ask for a rating from the company you know so you don't risk getting a three or four and said you want to get a five you could write them something like oh you know please give me a rating if you're willing to work again you know I hope I deserve a five star rating if I don't please do shoot me an email and you know let me know how I can improve next time something along those lines so you kind of make them think oh well if I want to give them a five star rating like here then that's great but if I if they were missing like if this guy you know did gave me the wrong information or gave me something late I might want to give him a lower star rating but if he said oh if you can let me know what feedback you have so I can improve next time then maybe I'll be more likely to just email him say you know you were past deadline please don't do that in the future and then if he's nice about all that I might you know be more tempted to give him a higher rating so you could try something like that or you know whatever makes you feel more comfortable but trying to do something along those lines here's another example just to show you how they look you know and I would I would maybe try something like that if you're scared of getting a lower rating I think for the most part though look as long as they're honest and you do a decent job they're gonna give you a five star rating in fact most of the profiles I've looked through pretty much all of them they all look like this they're all thumbs up until recently and that you know just recently they kind of have maybe one or two and they're all five stars because you know for the most part people do decent jobs I would say only if you do something wrong or if you know you've done something wrong should you I mean maybe you shouldn't even ask for the WWAA or if you do ask just mention that hey I hope I deserve a five star rating if I don't you know I'd really appreciate if you could email me what exactly you didn't like and I'll be sure to improve next time and so you know I can and so I can earn your five star rating something like that I don't again I haven't tried it yet but I'm just going through my mind of how to deal with it and how to deal with the fact that they could start giving you low ratings and then it can become an issue so anyway hopefully find this useful and I think it's just something to keep in mind when you're using pros in the future just yeah keep this in mind keep in mind that they can rate you to is not only a willingness to work again but now it's also a star rating so you'll want to do a good job ideally this doesn't change much of anything you still do the best job you can do and hopefully you can earn your five star rating and yeah but it is a bit of a different dynamics so it's just something to keep in mind I guess so yeah that's pretty much it for now I'll talk to you in the next video thanks bye