 to start on time because there's lots to cover and we want to be able to get to your questions. So I will go ahead and kick us off. Again, welcome and thank you for joining the special TechSoup hosted online webinar about Microsoft program offerings. Today we're going to be talking about Microsoft products, solutions and services that TechSoup can help you with your organization. We're going to go over some licensing options as well. My name is Aretha Simons. I'm the webinar producer here at TechSoup and I'm going to introduce our host in a moment but I do want to let you know that this is being recorded and in about 48 hours those who register you'll get the recording and the slides so have no fear you'll get all this and you'll get a replay of this. Now I would like to introduce our speaker. Her name is Shruti Ramaswamy. She is the director of corporate relations. She's been here at TechSoup for over five years and she's responsible not just for Microsoft program offerings. She also works with nonprofits and Microsoft to ensure that the sector around the world is able to get the most impact from the program offerings. Prior to her work here at TechSoup she was a technology consultant at IBM and Shruti I'm so excited to hear more about the Microsoft program offering so I'm going to turn it over to you. Thank you so much Aretha and thank you everybody for joining today. Good morning and good afternoon and thanks for spending this next hour with us. We hope that this session is going to be helpful to you guys in terms of answering questions that you might have on offerings that are available to the nonprofit sector and to libraries from Microsoft and we are here to provide you a quick overview of what's available some of the products and solutions that are available but really we want to hear from you so throughout this presentation please feel to put any of your questions in the chat. We have a whole group of team members from TechSoup here to help answer your questions and to make sure this is the most useful time that you're going to spend. So with that I will get started and just provide a quick overview about Microsoft offerings and TechSoup as well. So the first thing I just wanted to make sure everybody was aware is in case you're new to us TechSoup is a global nonprofit. Our mission is to be a bridge that connects the nonprofit sector with all of the resources that's necessary for us to achieve our missions and to really create the impact for a more equitable world. Today what we're going to be covering is one aspect of what TechSoup does which is connecting nonprofits to donated and discounted products and services. That includes software and hardware and courses and managed IT services and consultations so there's a lot we do there's a lot that we want to help with and so I'll talk a little bit about what those offerings are as well. We work with over a hundred or so organizations so there is a lot of technology solutions that are out there. Today's focus is going to be a little bit on the Microsoft area but please know that the TechSoup offering has tons and tons of technology at your disposal and I always say that if you are thinking about making any type of technology decision check TechSoup first. We're here to really make sure that the process where you have to go to each individual vendor and figure out whether or not they have a nonprofit offer or not is streamlined so that you can come to one place TechSoup so that we can help you determine what is available for nonprofits and what might be available to you as a specific offer that you can take advantage of. Like I mentioned before we have a lot of different offerings and we want to support organizations wherever you are and you're a technical structure, infrastructure, your journey and digital transformation journey so we have solutions and software for organizations that are just starting out in terms of building out their own technology stack and we have all these services and solutions and courses that help us bridge that and really think about a fully cloud oriented or fully cloud based solution as well and we're here to help you along that path if you want to be on that path or help you where you are. What we're going to talk a little bit today about is really the Microsoft solutions and we have had a very long partnership with Microsoft for over 25 years to make sure that we're bringing the best productivity suites operating systems server solutions to the nonprofit sector and Microsoft has a very generous program as well to support the sector and a really long-standing commitment to the nonprofit sector around the world and so what we wanted to do today was provide a little bit of understanding about what's available to you and how you can go about making some of the decisions you might need to for your IT investments. So the first thing that I wanted to talk a little bit about is just levels that are some of the key terms that we use in terms of Microsoft licensing and software. There are two kind of core areas that we wanted to distinguish from each other. One is the on-premises software solutions that are available. On-premises solutions are those solutions that you download that you have on your desktop solutions that you pay for at one time and we're distinguishing that from the cloud solutions which are more subscription based and are continually updated. So we'll talk a little bit about both areas of offers today and I'll start a little bit with the on-premises solutions. The first thing that we'll note here is that the software offerings that are available for downloads are both available as a donation and a discount and some of the products like this are going to be office standard windows desktop operating systems and I can go through a couple more of that but those are the products that you would actually many of you probably have gone to the Microsoft Volume Licensing Center actually downloaded it have a key and then you own that product and software moving forward. So the Microsoft donation program that we have at TechSoup allows us to have about 50 licenses for most projects that are allocated to nonprofits within this program. There is a small administrative fee that is associated with those donations and I can talk a little bit about that and what those are on the next slide but Microsoft makes available their standard level products about 25 or so products available as a donation to the sector and if you need more than that, if you need more than the 50 licenses that are allocated there are also discounted offers that are available and these discounts usually run about 60 to 70% off of the normal retail price or the commercial retail price and they're available for the licenses for not only the standard products but also some of the higher level professional products as well. So right now office standard is available as a donation but office professional would be under the discounted program. The other thing I would note about the donation on premises software program is that currently all of our donations come with software assurance so if you've received a donation with us before or you're thinking about making a request for a donation now, those do come with software assurance which provides you for up to two years free upgrade rates if there was a new version of that product that would be made available and also downgrade rates if you need an older version of the product in order to be kind of more consistent with what the rest of your team may have. The next kind of group of products that I want to talk a little bit about are the cloud products and Microsoft makes available many cloud licenses for the nonprofit sector and I will just state here that Microsoft is a cloud-first company so most of the development innovation and priority that they are putting in terms of product development really go to a cloud-first solution. So a lot of the new functionality collaborations, security enhancements you'll see mostly reflected within their cloud offerings. The cloud offerings are subscription based as I mentioned before. Some of these are available as donations and some of these also include some of the downloaded capabilities as well but in general these licensing offers are available both as donation and discount and I will go through some of those licensing options shortly as well. One thing to think about as you're thinking about the decision between an on-premises or a cloud solution is some of the advantages and pros and cons of each one of these solutions. On-premises the downloaded software can have some advantages if you're really looking for a one-time expense, if you have something that broke that you're just trying to fix. There are no ongoing costs and there is some assurance because you does come with software assurance if you need an upgraded version. Some of the disadvantages as I talked about is that a lot of the product-rich features that are really being built out by Microsoft are not as prevalent in these on-premises solutions and if you want to update things or if you need security releases you're going to have to actually patch those yourselves, you have to monitor those and make sure that that's going to be kept up to date. On the cloud side all of those things happen automatically and some of the advantages that you have or at any time there's a new feature released or a new product release that's automatically going to be updated into your cloud subscription. You also have more flexibility because you can turn on and off licenses as you want to and that can be very helpful particularly if you have a large volunteer base or you have kind of cyclical natures in which you have more staffing needs that end less. Some of the other advantages is you don't have to have some of the larger infrastructure purchases that you may have in the past like Outlook servers, Windows servers. A lot of these things can be managed fully within the cloud. Some disadvantages can include that there might be a recurring cost that you know have to be budgeted for and obviously as we move to different technologies there's always a little cost of change so we understand that that's something that organizations need to think about and budget for and allocate in terms of time but as I said we're really here as a partner to help support that process as well. So what I wanted to do was just highlight a few of the key products that have been our most popular products with this sector and make sure we can answer any questions that you guys might have on that. I will just note that I'm just kind of going through really really the top three or four products here so there's a suite and lots and lots more that are in our catalog that you can look at and if you have any questions on those like I said please feel free to include those in chat. So some of our key on-premises offers so those are the downloaded software include our Windows operating system and these are actually upgrade licenses so organizations who are running older versions of the Windows operating system Windows Pro or Enterprise allows you to upgrade to the latest version of the operating system. This Windows 10 which is the current operating system is much more secure and it has a much higher level of productivity. If any of you have noticed or if you've upgraded yourself the time to boot up your computer has sped up considerably and I know personally that's been a big thing for me. I think it takes me longer to boot up my Android phone now than it does my laptop and Windows 10 is also something that is very helpful and sometimes necessary for some of the cloud solutions to be used as well. That's available for up to 50 licenses through the donation program for an administrative fee of $20 per license. The second is probably our most popular product which is Office Standard. That's the latest version of Office that is currently available. That comes with PowerPoint, Excel, Outlook, and OneNote and Publisher. That can be downloaded to your desktop and it does have integration capabilities if you're using cloud storage use devices as well such as Box, Dropbox, or OneDrive as well. And that's available again for the 50 quantity restriction for $39 per license. And the last license that I wanted to just touch on is the Windows Server standard. Windows Server is the operating system that is necessary for handling of network management, printing capabilities, domain control, web servers. It's often if you have kind of physical processors or hardware you're going to need the server solution. The server licensing can be a little complex and it is not incredibly intuitive so if you have any questions on a particular need you have I would definitely suggest you send us an email or reach out to us so we can help. But on a very high level these licenses come with two core licenses and basically each physical processor usually needs a minimum of eight core licenses. So figuring out how many licenses you might need or how many bundles and packs of licenses you might need based off of your setup is not always the easiest things but there are some calculators out there and we're happy to help with that as well. And the admin fee on that is about $11 with a max license of 25. So server licenses are the only kind of categorization of products that are a little different than our 50 quantity restriction throughout the other areas. The next group of products that I'm going to talk about are a little bit more cloud focused but I just wanted to note again there are many, many more products that are available in the donation and discount program so I would encourage you guys to look at the product catalog and I can see there are a lot of people that are already asking questions so we really appreciate that and the goal for today is to make sure that those questions are answered. So I'll start talking a little bit about the cloud solutions. There's a lot of information on this page and what I really wanted to highlight is you know what I had stated before Microsoft and most companies right now are really cloud first and cloud focused. Cloud solutions do provide a lot of resiliency and opportunity for scale for organizations and you know we know that a lot of organizations are going to have much more remote work and remote working staff moving forward. I think 80 percent of full-time workers actually expect that they are going to be working from home at least three times a week even after the pandemic as subsides and we're able to meet people a little bit more freely. But that being said cloud solutions what we saw in some surveys that we ran are organizations who had already moved to cloud solutions were able to pivot quicker when the pandemic hit to move to digital work to move to more remote work and we wanted to make sure that all the organizations that we support are able to do that as well and so I would just highlight here cloud solutions can be really really helpful for pivoting to remote work for stronger collaboration. For more security you're going to be able to leverage the security of the companies of the cloud solutions that you're working with so you have you know the security experts at Microsoft or AWS or any of the cloud providers that you're using really behind you which can be really really powerful especially for small organizations that might not have that IT power in house and there's also a lot of flexibility which I think is really really helpful for nonprofits but there are tons of licensing options and they don't make it super easy to understand all of that that's where we try to come in and try to simplify that a bit. There are many options and so as great as it is to have that flexibility and choice there are some things that you should be thinking about and considering when figuring out what the right licensing solution is for you. So I will go to the top I would say three offers that are available right now from a cloud perspective from Microsoft that are the most you know requested as of right now. We have about three licenses I'm going to talk about under the Microsoft 365 umbrella and I just wanted to spend a second on this because Microsoft 365 and Office 365 are often used synonymously but earlier this year Microsoft started to make a more deliberate change to move from the Office 365 language to the Microsoft 365 language really just as a signal I think of you know the offers that we have in the cloud solutions here are much more than Office applications that you might be used to. So Excel, Word, PowerPoint they're all part of all of these solutions but there's a lot more including teams and exchange and publisher that are included in here so the the movement to the naming of Microsoft 365 I think is really more of a signal of that. So the first licensing group that's available is Microsoft 365 Business Basic these licenses come with exchange teams, SharePoint, OneDrive, Word, Excel and PowerPoint and these are free for up to 300 users but the one thing I just want to state here is that these are cloud only applications so this is really useful for organizations who have team members who are really used to using cloud based solutions who have active ability for internet connectivity and who might be using kind of G Suite type technologies to date. This provides all of those tools within the cloud cloud licensing suite but it does not include downloadable software. The second category is Microsoft 365 Business Standard this includes cloud services and desktop app the desktop application so you can download all of these and have them on your actual device and you don't require an internet connection to be able to use and update that and that's available at three dollars per license per month for up to 300 users and I'm seeing I'm trying to see a little bit of the questions as I'm going here but one thing I would just point out I know is the question that comes up a lot is you can pick and choose whatever license you want you could have one license for a couple of people you could have 300 people in a different licensing group and that's kind of the beauty of it you can figure out what works for you what works for the roles that you have in your organization and for how long so if you have a group of volunteers that are coming up that you want them to have access to a couple of applications or making available in the cloud you can get for 300 for three months and then you can decommission it when they leave and you're only kind of using it as you need it and it's a pay-as-you-go kind of subscription model. The last one which I would really highlight and I should have put like a big yellow red box around it is the Microsoft 365 Business Premium Offer this is a fantastic offer and it's available for the first 10 licenses for free after that it's about five dollars per license per month but you can see as it includes everything that we had just talked about both the cloud and the desktop versions of basically all of the office software including Outlook, Publisher, and Access but it also includes a ton more security features including device management, access controls, and there's so many more robust security features that are basically inherently provided in these licenses which I always recommend particularly because they're available as a donation for organizations to take advantage of those 10 free licenses and then as we mentioned you can pick and choose the licenses that you add on top of it for the rest of your staff you can pick and choose either the basic licenses that are available as a donation or some of the discounted licenses that are available. Again there are many many more licensing options we do have a blog post that kind of helps spell those out thinking about what considerations you might have I'll state that some of the key considerations that we definitely recommend thinking about are how many people in your organization need it need licenses what do they need access to what are their primary uses of technology and what licenses make sure you know have those kind of key features available to them whether or not they need cloud only or desktop solutions and then also thinking about your own budget and you know how you want to allocate that budget and where you might want to see that budget allocated towards in with the licenses particularly and then another key factor is the security that you need different organizations are kind of managing different data so if you are an organization that is working with vulnerable populations or have health data or chill data on children or personal identifiable information you might have a yet a different need for security then some of the inherent features that are available and so for those there are licenses available that have a lot more security built into it and we would definitely recommend exploring those options based off of what you the data that you need and the licenses that you might need for your goals. Like I said there are a lot of other options out there there's licensing but there's also lots of add-on licenses and a lot of different other products we haven't really talked about Azure here and that was a miss on my part but Azure is also available as a platform as a service solution instead of some of the server based solutions you might traditionally have directly from Microsoft they have a $3,500 grant towards your Azure consumption but we also have a ton of add-ons available for audio conferencing for teams calls threat protection for advanced security features in your email and your document attachments and just storage what one of the add-ons that we see a lot is just need for additional storage for emails or for your OneDrive and things like that as well. I also wanted to highlight here Power BI which we've heard a lot of organizations starting to adopt Power BI is Microsoft offer and solution for data analytics and visualization. TechSoup ourselves as a nonprofit has started adopting Power BI and we're kind of becoming a lot more dashboard heavy and it has helped us tremendously in terms of program management particularly need to help manage programs in general so Power BI licenses are available both as a donation and as a discount and I definitely there is kind of a premium version of it so if you haven't explored that at all I would definitely suggest taking a look at that as well for some of your data analytics. I just wanted to emphasize again obviously we are not just about products we spend a lot of time going through some of those product solutions but we know that it's not as easy as necessarily just figuring out what license and signing up so we try to offer support services and help throughout the way so the first step is I would recommend and if somebody wouldn't mind popping into the chat the link toward it if you have any questions or need support and figuring out what licensing should work for you what licensing is the best for your organization's needs we do have a cloud consultation service that's completely free we just offer help you can schedule time with us and we can help you select the licensing that might work best for your organization the second is a setup and implementation so if you need help assigning users to set up your office 365 account in the first place we're happy to help there as well we also have a cloud starter kit that is a subscription service that helps you get all set up trained up on the new kind of cloud solution as well as providing ongoing support for any issues that you might have and then I'm not going to spend too much time on it yet but we do have a full course offering under the Microsoft digital skill center that would allow you your team your volunteers to access training and get more exposure to some of the tools that are available to you and I'll talk a little bit more about that in a second we also have just services that can help you migrate to from wherever you are to the solution so that includes data migration email migration windows upgrade support and for those organizations who might not have in house IT or if you need additional support we also offer you know outsource help desk or manage IT services as well what I wanted to kind of double click on a little is our Microsoft digital skill center about two years ago we partnered with Microsoft to really develop course offerings specifically for nonprofits volunteers and staff members on how to leverage Microsoft solutions to better serve your needs and so all of the training that we have available and we have them basically for any kind of Microsoft product or suite that you would typically use in a nonprofit we have course tracks we have individual courses that are really meant and have exercises that are tailored to nonprofits that have kind of contextualization in terms of how you might use excel to manage budgeting or excel to manage project management to really make sure that you can plug and play within the courses as to what you're trying to solve what you're trying to need help for and allow you to build upon the skills that you may already have and one thing I would definitely just echo here from what we have already talked about is that there are so many features in some of these products that a lot of it is just unknown and we're only scratching the surface on the capabilities some of the solutions have so I would definitely recommend some of these courses just to get so much more out of the features and products that you probably already have available at your fingertips and I'll just say here that many and kind of most of these courses are available completely for free right now so definitely encourage your team or your staff or volunteers to look at the Microsoft Digital Skills Center and all of our TechSoup course offerings right now and see if there's anything that might be helpful to them as they're adopting new solutions or just learning to use the solutions they have as well and these courses are offered by TechSoup but we've worked in partnership with Microsoft to develop them to make sure that we were bringing in some of their subject matter expertise as we built these courses and one last thing I just wanted to highlight before we just dive into some more questions is Microsoft and LinkedIn recently kind of merged the last couple of years and so I didn't want to miss out on the opportunity to make you guys aware that LinkedIn also has some non-profit specific offers those are not these aren't available directly through TechSoup but I did want to make sure that you guys were aware of it so a lot of the tools that LinkedIn has available for hiring for marketing which they have you know kind of created a way for us to use that for marketing of non-profit events fundraising as well as just the LinkedIn learning courses which TechSoup also uses in some ways for our own staff development are available to non-profits at a discount those discounts aren't as well known and they're not published on their site but it can go up to about 50% and so I would definitely make sure that you check those external links out especially if you're paying for any LinkedIn subscriptions or memberships right now in your staff to think about looking at the non-profit specific offers that they have because they are doing a lot more in this space. So I will pause here I feel like I just talked forever and and I will you know just wanted to make sure that we have chances to answer your questions and I know that everybody has been kind of posting and we have a lot of activity in the chat which I'm grateful to see and hear but if there's anything that Aretha that you can make me aware of that people are asking a lot of I'm happy to answer. Yes well thank you so much that was amazing I learned a lot and I just wanted to make mention Maureen I mentioned about closed caption this is being recorded it will go on YouTube and when we put it on YouTube we'll make sure that the closed caption is available so that you'll be able to follow along. So there were a lot of questions in the chat room most of them are being answered. One question that keeps coming up people are not sure about the clouds when you mention the cloud it sounds foreign to a lot of people so the question that comes up a lot is the difference between Office 365 and Microsoft 365. Sure so yeah let me spend a little bit of time trying to unpack that so the cloud solutions that Microsoft offers are basically products that are available as a subscription and they are a opportunity for you to leverage a solution that Microsoft kind of owns and manages and so you don't necessarily download a specific software and own it yourself the cloud solutions are really kind of a subscription to the capabilities that you're signing up for and they are ongoing subscriptions and the licensing kind of varies based off of what you want access to so it's not something that you would just have on a traditional desktop or download and have one license key for. The difference between Microsoft 365 and Office 365 is super confusing and not really super intuitive but really Microsoft 365 is just the naming convention that Microsoft is using to talk about Office applications that are available through the cloud solutions that incorporate a lot more than just Excel PowerPoint and Word it usually includes teams it has SharePoint, OneDrive, OneNote, a lot of other things that are in there so it's not just your traditional Office applications. Microsoft still does use the name Office 365 sometimes so it's not completely transitioned fully to the names yet but the distinction of the name is not as important as kind of figuring out what capabilities are within the licenses and they don't do us any favors by naming everything the same thing I don't think. Awesome here's a question from Sarah she said would you mention what versions of Microsoft support sending and receiving encrypted emails? Yeah so the encryption in emails is available through different licensing options I know that they are available in the business premium and E3 license options of Microsoft 365 and Office 365 and I'm sure somebody in our team can answer specifics in the chat as well if you have a follow up. Awesome so there's been several questions I've noticed in the chat room a lot of people have bought Office 365 either from GoDaddy when they set up their website or they bought it directly from Microsoft so they're wondering now okay how can I get TechSoup's discount how can I merge over switch over what are they doing? Sure yeah and that's really a little bit confusing as well so I definitely want to explain that so Microsoft donations are you know exclusively available through TechSoup in terms of the on-premises solution so a lot of times organizations are used to coming here and getting that. Office 365 has been on the market for a really long time and so it's you can get that directly from Microsoft you can get that directly from other resellers and most of the time hopefully you are getting those at non-profit discounts many of the other resellers are able to provide that at a discount to you as well but with TechSoup we are able to provide that to you at the same discount that Microsoft is able to provide it to you and it comes with a few more things when you get it through TechSoup we are also providing support we are also providing the help that you need to be able to access it and any fees that we collect on any of the licenses goes back to the nonprofit sector through TechSoup and so we use that to create the content create the courses that are available for you to create the blogs the materials to put on events like this and to really just help and make sure that we're providing support to the sector throughout it so in terms of the support that you'll get right now if you have GoDaddy or you're directly going to Microsoft you probably can raise tickets and you can get things resolved if you want to add licenses with TechSoup you'd be able to do the same except TechSoup would help manage that for you we'd be able to support you in adding or deleting licenses we'd be able to support you and figuring out how we can get resolution on tickets that you have we are actually a gold certified partner of Microsoft so we do have access to a lot of the Microsoft support teams as well to make sure that we get your answers escalated quickly and resolve as quickly as possible as well so really there's a lot of options for you to get cloud services but we're happy and we would love to partner with you to do so to make sure that we're being able to help you throughout the problems that you might have and and the other you know great thing about TechSoup is there's a lot of other solutions that we offer we know that sometimes it's not always the case that Microsoft's going to solve all of your technology needs and so we're here to help you throughout the rest of your technology needs as well. Good so Kay if you already have Microsoft products how do you transition to the TechSoup version that's kind of a yeah answered but you may want to elaborate on that again. Sure and if you do have them you can transfer to us I would recommend there is if we can put in the link the cloud manager or kind of the Microsoft 365 or Office 365 product page from our team you can go through that process and what we can do is we can move your licenses to us as your reseller and then we can help manage that moving forward. So Laurie who do I contact for supporting setting up Office 2019 email? We do have a couple of support and help options so we have a help desk service for like one time things that might be what you need Laurie we also have managed IT services so I will try to find a link in here for our solutions and services and you can send us a request and we can try to help you with that. Okay continue to type your questions in the chat room I saw a few questions about the help desk and the service desk two different things we have live chat room for the help and that the help desk is separate it's actually a separate service product so I had a gentleman he was actually a pastor said that he used TechSoup help service to help him you know loading things on products onto his computer so make sure if you need actual help you can contact help desk to actually help you you all right so great she put the help desk link in the in the chat room thank you so much Gary Gary well our team I would love to thank our team they've been in the chat room Gary and Phil we have Janet so thank you so much Brenda said she momentarily got kicked out so she didn't hear how to contact walking through how to switch from Office 365 directly to Microsoft to TechSoup's version at the same time be sure it doesn't mess up your GoDaddy email so so what I would suggest Brenda is just to make sure because we definitely don't want to mess up anything that you currently have with GoDaddy so maybe we can send you a link to our consultation and we can set up some time to specifically go through it with you because there are offers that maybe GoDaddy has that we want to make sure that we're getting you the best price and best thing so and we can kind of walk you through the steps if it makes sense to move to TechSoup on those so we'll send you a link for the consultation and maybe we can chat with you specifically on that awesome awesome Tracy said are those email to our to our main organization email or can they be emailed to our volunteer emails so that is based off of the TechSoup profile so when you have downloadable licenses and when you're signing up on your TechSoup organization email all of the licensing and product information is going to be sent to that specific email that's on file so if you want to change that you can update your org profile on TechSoup.org or call our support desk and I'm sure that we can help you with that but that would be the way to change where those products are actually going to when Rita says how do you become qualified as an MSP to offer TechSoup licenses how did TechSoup get qualified it is how do so I'm not sure if it's TechSoup can you type okay TechSoup or or you want to be qualified to offer TechSoup licenses so we've been working with Microsoft for like I said about 25 years right now and so we have all we have I think since that 25 year period have always been working with Microsoft as a distributor of their software donation program and as Microsoft has involved all the different platforms in which they're actually providing solutions to nonprofits and to the world we've partnered with them to make sure that we're building up our own capacity and our own kind of infrastructure in place to be able to be a gold certified partner to support nonprofits as well and our goal here is to make sure that all nonprofits have access to the same technology and we know that a lot of times commercial partners can really be quite pricey and we want to make sure that that's not a you know a deterring for people to kind of move towards technology and so we've worked with Microsoft to really gain the capabilities that we need to be a provider I'm not sure if that answered your question or not yeah she just clarified she said we're a Microsoft provider and would like to offer this to our clients oh got it um Rita I'd be happy to send you our email and then talk to you a little bit more about that as well continue to take your questions again I want to remind you this video and the PowerPoint will be available within 48 hours free consultation link is bad so somebody put a consultation link in the chat room if we want to fix it yeah it was just I think it got cut off at form and it was we said four so okay we're going to put a link to our survey in the chat room please make sure you fill out our survey I see great it's working now great thank you so much for letting us know Scott if you don't have any more questions good Tracy I love Kevin everybody's answering questions awesome you know a lot of questions answered you have any more questions I'm going to give you about a few more minutes to have your questions in the chat room again we're going to share our survey we would love your feedback I also again want to remind you this would be available within 48 hours we'll email everybody who's registered so I know someone said that they could not get in so because they registered they will still get to hear the presentation an MSP is a managed service provider so organizations that can support others in helping them in their technology or managing their technology for them oh good Rita did you see the comment from Joe I love how you guys talk with each other because we're a community he said they're MSP with qualified nonprofit clients using our services for support so Joe maybe you want to put your information so you can chat with Rita as well and once she contact Trudy and she'll just lots of information she can use and share yeah and I did see that somebody was asking if we'll get some of the chat information as well and I think that's a great idea so what we'll try to do before we send this is also make sure that we add to this which are the additional resources and question and answer so that you guys can get that information because I know a lot was provided in chat here so we'll try to make that available to everybody and the slides do also have most of the links that we've provided I'm sure there were some others that we craft as well I also want to remind you as Trudy said we have lots of free courses please go to texas.org go to the courses link and a lot of the questions that you have are free on our courses link for Microsoft and texted courses so make sure you take advantage of that thank you so much so what you put in the chat room one takeaway that you got from the event today I see America said thank you so much this was very helpful Jacqueline said this the courses are great thank you Jack I so thank you for letting us know great and free I mean who can be that I'm just so awesome so I'm gonna um as you type in the chat room I'm gonna let our Trudy have any closing remarks again I want to thank our team in the back thank you so much Eli Matica Kevin Gary Janet and feel our Trudy did you have any closing remarks I just wanted to thank everybody for attending today um and please feel free to reach out to us for any questions that you have outstanding that we didn't get to and um the survey will really help us to make sure that we're providing more content and to provide events like this if you guys found them useful and if there are things that we can do to improve it I know Maureen I definitely took in that I was a bit of a fast speaker I'm from the New York area so I tend to go a little fast but also that we really want to make sure that we have closed captioning and things available and as Arita mentioned that will happen through our YouTube link but any other feedback that you can provide us that you may not have already shared is really helpful to us to make sure that these events that we can produce them and that they're as useful to you as you need them to be so thanks again for your time thank you everybody you love the comments love the comments how do you sign up for the courses go to techsuit.org you'll see the links there and you'll see courses it's actually on the drop down link I think it's under the community link and you'll see courses there lots of courses not just on Microsoft grant writing you name it everything you need to help your organization be successful it's there here at Techsuit and that's really said before you go to you know any store think about what you need and go to Techsuit to make sure that you're getting the you know the best option if you're a non-profit. One takeaway Joe says Techsuit offers so much more than free and discounted products they can help organizations get started with tech services and migration and upgrade planning boom might drop thank you Joe. Maybe they'll just take away he's glad that I'm not the only one who found the difference between Microsoft Office and yeah yeah Office 365 I know it was confusing to me too. Awesome I need to share this information with volunteer staff awesome again yeah share this replay with your volunteers with your team other nonprofits. Yes Christy she did mention the the difference between the Office and the Office 365. Christy's question over here about the version of Office the trainings used the trainings are using Office 365 for the most part but a lot of the components underneath that the Excel the PowerPoint and the word and OneDrive can be leveraged from the 2019 and 2016 versions and we tried as much as possible make some annotations for different versions that might be how some different changes or configurations. Awesome awesome awesome any more questions can you just get 365 exchange without getting the Office products. There are some add-on availabilities we might want to make sure that we know how you guys are leveraging that to make the right licensing suggestions so I would definitely recommend a consultation Jenny but there are opportunities to just do add-ons of specific product suites and not have the full thing. Awesome again the survey is pinned at the top make sure you click on the survey and fill it out fill it out for us we love your feedback thank you so much. Okay so there are no more questions we're going to let you go early finish your day as we say in our meetings we're going to let you have your day back again thank you Shruti thank you for the wonderful presentation thank you for everybody in the background and thank you for the nonprofits for everything you do in the community we'll see it on our next webinar or our next event.