Case Study: Innovative NEC Technology Helps the YMCA Achieve Its Mission





The interactive transcript could not be loaded.


Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Published on Nov 3, 2015

NEC Corporation of America (NEC) technology is helping the YMCA achieve its mission in the Greater Louisville area. NEC worked with the YMCA to install a new contact center powered by NEC’s UNIVERGE 3C™ unified communications technology. The contact center now serves 17 YMCA locations in three counties, with agents handling an average of 12,000 calls/ month.

Onsite staff are now better able to focus on relationships with members in centers. No longer tied to an on-premises solution, the YMCA can now use highly adaptable private-cloud architecture to serve its communities, and agents may work remotely, with flexible scheduling.

NEC’s mission is to provide comprehensive and innovative IT and network communications solutions that fulfill the needs of our diverse customers. http://.necam.com/uc


When autoplay is enabled, a suggested video will automatically play next.

Up next

to add this to Watch Later

Add to

Loading playlists...