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Published on Nov 3, 2015
NEC Corporation of America (NEC) technology is helping the YMCA achieve its mission in the Greater Louisville area. NEC worked with the YMCA to install a new contact center powered by NEC’s UNIVERGE 3C™ unified communications technology. The contact center now serves 17 YMCA locations in three counties, with agents handling an average of 12,000 calls/ month.
Onsite staff are now better able to focus on relationships with members in centers. No longer tied to an on-premises solution, the YMCA can now use highly adaptable private-cloud architecture to serve its communities, and agents may work remotely, with flexible scheduling.
NEC’s mission is to provide comprehensive and innovative IT and network communications solutions that fulfill the needs of our diverse customers. http://.necam.com/uc