 Hello, I'm Jürgen Haushoff from the BMC Helix Business Workforce Product Management Team. In this demonstration, I want to show you highlights of our 1902 release. We've added multiple features to make the life of an agent easier and more productive. For example, there is a predefined filter for the case workspace to only show cases assigned to the agent. Agents can also define and save their own filters. Agents can directly navigate to their profile page that now also shows a person's manager. The outcome of an approval is now easily accessible in the Activity Stream. Just click on Show Approvers and go to Approval Decision. This example shows a new out-of-the-box approval type where you can define percentages for a majority approval decision in a few simple steps. Shown on this screen is an example where an approval by two-thirds of the approvals was required. Alan rejected, but Hannah and Peter both approved and formed the majority. Business Workflows now provides a document library to manage all documents that agents may need to send to requesters via digital workplace or email. Gone are the days where agents need to manage files on their computers. They now have all documents readily available and will always use the latest revision. Clicking on the Attach button will open the Attach document blade with a set of documents recommended based on the context. Agents can fine-tune search via Advanced Search options. Document Managers, responsible for maintaining the library, define the visibility of documents and if a document can be shared with a requester. Files from the local drive can still be added if required. Tasks may be assigned to different functions like legal or facilities. It is now possible to assign service targets and milestones to individual tasks to hold everyone accountable for reaching the overall service targets on a request or case level. Instead of generic case statuses, it is now possible to use status names that are semantically easy to understand and are in context for the agent. Facilities is using Reported as a status of the request. A transition to processing allows the agent to indicate that the reported issue is currently being investigated. The case history shows custom statuses correctly. A real highlight is the graphical editor used by the business analyst. It makes it easy to understand which statuses are being used and what the related status transitions are. The flexible, upgrade-proof configuration based on our flow set concept allows to define the statuses and transitions on an organization and a line of business level. And of course, the modifications to meet business requirements are done in this nice graphical representation. Let's continue with the next highlight. We'll start in Digital Workplace by responding to a few questions. There is a new section that shows all case data fields including questions and answers received from Digital Workplace. I'd like to emphasize that there are more data fields than what was provided by Digital Workplace. Agents working on a case can edit case data fields or even better. Automated tasks can pull or push information to third-party applications. This takes agent productivity and ROI with business workflows to new levels. When designing case templates, business analysts manage required case data fields. They can select fields from a library or create new ones. You can define where the data is coming from and set it to required fields to ensure agents provide data points before the task execution continues. This is a configuration and not a customization and hence upgrades are no issues at all. We made it super easy for business analysts to specify who should receive notifications via in-app alerts or emails. This table shows the recipients and additional ones can be added or removed to meet business requirements. To support more complex email scenarios, it is now possible to map trusted email IDs and domains to personal records in foundation data. Last but not the least, we added the ability to copy case and task templates to make the life of a business analyst easier. Thank you for watching this demonstration of BMC Helix business workflows.