 With that, I'd like to welcome you all to downloading your donated Microsoft software. Today we are being joined by Jim Orr of Microsoft and Gregory Seeley of TechSoup. Just to introduce myself, my name is Becky Wiegand, and I am an Interactive Events Producer here at TechSoup. I'll be your facilitator for the day. And feel free to ask any questions in that chat window throughout the webinar because we also have Sarah Hiller from Microsoft and Ali Basdikian from TechSoup on the back end to capture all of those questions that you have throughout the duration of the webinar. And we will raise those up during Q&A and also maybe throughout the webinar depending on what comes in. In addition to myself and Sarah and Ali, we have our presenters for the day, Jim Orr, who is a Senior Product Manager of Worldwide Licensing and Pricing at Microsoft. And we have Gregory Seeley who is a supervisor here at TechSoup in our client services department. Here's our agenda for the day. We will be looking at a little bit about TechSoup in case you're not familiar with who we are. We'll talk about the Microsoft donation program through TechSoup. We will tour the Volume Licensing Service Center, and we will talk about things like software assurance benefits that come with your donated TechSoup software, or Microsoft software through TechSoup. And then we'll have time for Q&A. So to jump into who is TechSoup, we are part of TechSoup Global. We are working toward the day when every nonprofit, library, and social benefit organization has the technology, resources, and knowledge they need to operate at their full potential. And what that means to us is that we want to make sure that you other nonprofit organizations, which we are as well, have the access to software, hardware, donated materials, donated online services, as well as educational resources like this webinar and our articles, blog posts, newsletters to help you make the best decisions about your technology. We are a 501c3 nonprofit as well, and you can read on the screen a little bit about the impact that our work has made in partnering with companies like Microsoft and Adobe, Symantec, and many others around the country and around the world. If you haven't been to our website in a long time, we launched a new site earlier this year and you'll get to see some view of that today during this webinar. And hopefully it will help you walk through things a little bit easier so that you can not only request donated software, but fulfill those donation requests and install them and use them to your most effective abilities. So before I hand it off to Gregory, have you requested donated software through TechSoup before? And in particular, have you requested donated Microsoft software? Take a moment just to answer that question for us because that will help us understand what experience you already have as our audience today in using our site. Many people may have done it but maybe two or three years ago when we had a different website so we hope that this will be informative and will help answer questions. Give just another moment for people to click the screen and I'll go ahead and show results. So about 67% have requested Microsoft donations or have requested software through TechSoup, not necessarily Microsoft, but that's great to know. So hopefully this will be familiar but we also hope that you'll learn something new today as well. So to get us started, I'd like to introduce Gregory Sealy who is a supervisor here at TechSoup in our client services department who walks people through this process on the phone day in and day out and can help answer your questions. I forgot to mention earlier, we also have Tim who is from our client services department on the back end who may also be answering questions for you particularly if you have questions about your account or how to log in or your organization status with TechSoup. So thank you so much for joining us Gregory. Thank you Becky. So yes, the Microsoft program through TechSoup is extremely large. Microsoft has been very generous to us. It's been a vanguard of helping out nonprofits and we're very proud to have to work with them. And both the Microsoft program which has expanded greatly since it's been in and we at TechSoup have tried to keep up with that and to make it easier to navigate and to find information about Microsoft, both products that they offer and any kind of support and structure of their program. So first of all again, if they are our most generous partner, the program is more complicated because it is so big and so generous. Most of our partners we are going to fiscal year. This is not the case with Microsoft. It is a unique partner in that sense. Organizations in this case can request up to 50 licenses and you have 10 of the 53 title groups and up to 5 server licenses in 2 years which means you can get up to 50 licenses to say office or of an operating system. And again I will show you where to find that information in a little bit when we get to this site here. As far as the cycle is concerned, Microsoft reset everything July 27th of 2011. So if you have a request history with TechSoup, that date becomes the new start. The first request you place after that date becomes the start of your cycle. And if you've already placed one since that date, that date is going to be the cycle. Every 2 years it will turn over. There is no limit on how many requests would be placed in this 2 year cycle. That is a huge change from the previous structure of the program. It's current one, you can come back every single day and request in here, the only limit is going to be the quantity. The 50 licenses and up to 5 server titles. If that really is a problem, there are some organizations which have multiple locations and may actually be able to register more than one location, please contact us if you feel that might be your case. And finally, the requesting Microsoft through TechSoup is a 4-step process. We're about to walk you through all 4. I'm going to do the first 2 and then Jim from Microsoft will tell you through the last 2. The first is you're going to request the product or products you desire at TechSoup.org. I'm going to walk you through that in a second here. You're going to receive your fulfillment email with the authorization license numbers in the link to Microsoft's Volume License Service Center. Again, I'll show you that email and what it looks like and how to go. And then we jump to the center Jim will take over. You're going to access the downloads and download the ISO image to a disk at the service center. And using that disk and the licenses from the email, you're going to install your right and activate your product. So let's go through a little bit here what's involved. This, as you saw previously, is the new layout of the homepage for TechSoup.org. One of the things you're going to notice here, and I've got a little arrow here where you're going to point, each of these tabs is interactive, very interactive. When you hover it over, you're going to get it. It's going to splash the page with a drop-down giving you all kinds of options. It can be a little bit difficult when you're first starting navigating. It's very efficient. The interface is very efficient and very easy to navigate. So you're going to choose this right here, the product donors toward Microsoft is where we keep all of our product stuff. And you're going to see, and now you can see it's splashed across the screen here. You can see what the drop-down looks like. And you can see here all of our partners in alphabetical order listed out on the site here. And I've got Microsoft highlighted which is alphabetically placed here because that's what we're interested in. So we're going to click on Microsoft, and we're going to end up here at the Microsoft page. This is if Microsoft pages that have a welcome page, and then a products page. This here, I promised I'd show you, is where you find out about title groups. You've got the special tab there, but we're actually going to focus on this one right here. We're going to focus on this different thing. I apologize. I was hoping to do a live walk-through of this, and more things change the more they stay the same technology got in the way. I'm working with some screenshots, but I think I can show you everything you need to know here. So again, we're going to check on Browse by Products. This is going to take us to the second Microsoft page, the product catalog. You're going to see some products down here. When you first get here, they may not be the ones that you want. What you want to look at here is we have a two-tier drop-down menu, the kind of product, and then any selection within that product. And as you can see, I've got desktop applications and office suites in this situation right here. So if I click on that, here's my drop-down. You can see here all my different options for whatever you can get. In this case, I'm looking at, for example, Office 2013. You can see View Details. Here you get to your Edit to the Cart version here, and if you scroll down, you have it here. There's a second product in there. Just want to let people know really quickly, sorry to interrupt you, Gregory, that if they would like to view the screen a little bit larger, you can click Full Screen at the top of your page so that you can see a little bit more detail of what he's showing us right now. It's a little bit small to see, I know. So feel free to click that button so you can see better. Okay, this here, I've got two products in the cart. I didn't show this second when I apologized again. This site was being temperamental this morning, but I'm going to show you here. So now you're seeing in the cart here. And you've got your product, you've got your Quantity, which you can change. It's X here is if you want to delete this. Oh, I don't want Office after all. You can remove the product right here, and you have your price for each of your things. This is admin fee per license. You have three computers in the office. You're going to need three licenses you want to put in here, and then you can update your totals here. And the total down here is going to show you the overall price of admin fee for the total of the products. Again, I've got the Windows 8 Upgrade Edition here, and I've got the Office Professional. So let's keep going with the checkout process here. Oh yes, one more thing, the Restrictions Check. This is a two-step process because TechSoup being a donation program is all about restrictions, to whom, how much, and how often. Every program has it, and as I say, Microsoft is by far the most generous. But there's going to be Check the Restrictions Check if there's any problem with restrictions. If you have too much product or anything else, it's going to let you know. So in this case, here's the next thing. I scroll down, and here we are. Now I can proceed with my donation request. I don't have any restrictions up here, so ready to go while I proceed with our request. All right, this is the agreement section. If there's any kind of special, for example, if it's not returnable, or if it contains, if it has any of the number of special things involved with a program it's going to tell you here, this is just a nondiscrimination clause. We click I Agree, and again, you can go ahead and proceed with your donation request. All right, there's our next page here. If I scroll down, you're going to see here, this is shipping information. Now this is kind of a hardwired piece. We do TechSoup does offer some physical product. Microsoft is not among them. Microsoft used to send the media that's available through the website, and Jim will get to that in the not-too-distant future here. You're going to see this page anyway, because it's hard-coded, it's part of the system. You can go ahead and move right past it. It isn't applicable in this particular case, but we can't get rid of it. All right, onto our next thing here, payment information. I'm going to go ahead and choose check payment in this case, because I'm not actually placing a request, and I'm not going to actually put any money in. But you'd go ahead and you'd fully check the credit card information in here. Obviously you'd be choosing credit card in this case. Detail there, and you have your confirmation. Back here, that's the information which is the check, and your fulfillment email has arrived. Now when this email shows up, there are several things you need to know. First of all, this is what it looks like. One thing I was not able to include, and I apologize with title, this is your Microsoft volume license agreement with the TechSoup request number here. Key things you want to know are going to be the four things you know. First of all, if this appear, if you need any help, you need to call Microsoft or TechSoup for any assistance, or Microsoft for any assistance, these are the numbers you're going to want. Here's the TechSoup request number so we know which request it comes from. Here's the authorization and license number from Microsoft that they'll need on their end to assist you if you have a problem. Here is the magic link. This is the link you're going to have. Signing up, that's also going to be done at the same licensing center. This is the link you're going to use to go to the Microsoft website to access the second steps 3 and 4 of this process. With that, I'm going to hand it off to Jim here to take the guest back to Becky Jim to lead you to the rest of the process. Thank you so much, Gregory. We will be getting to Jim in just a moment. We had a couple of questions though from people that I'd like to raise up before we move away from your slide. We had a question from Sakina about how do you find out what happened if you are rejected? Basically you put in a request and you don't know what part of eligibility you don't meet for a product donation. Is there a way to find out what happened or to change that? How does that work? Certainly, normally speaking there's going to be some red lettering. And again, I apologize. I didn't have that information ready on hand. That's a good question. There's going to normally be some red lettering right there as you scroll down telling you what the problem it is. It could be you've exceeded your quantity limits for a particular program, or it could be that, again, quantity limits is going to be the name of Microsoft. It could be that you've already requested. The other one would be if you have requested it recently, but again with Microsoft it's probably going to be a quantity problem. It may be eligibility. If it is eligibility, and there are a couple of program areas that Microsoft deals with directly and does not use TechSoup for their nation's example of that is Education Schools. They are going to want to go directly to Microsoft. They have their own very thorough education program and do not go through TechSoup. Again, please check with TechSoup if you come across the eligibility. We want to take a look at it on our back end to make sure you are correctly labeled for eligibility before you go off to Microsoft or whatever else. If you come across something that you are not eligible for Microsoft, please contact us and let us take a look at it for you. But those are the two big ones. This could be quantity, or it's going to be eligibility. Great. Thank you, Gregory. And just to note about eligibility, we do have that eligibility checker on our website that Gregory alluded to earlier. But it is important to note that eligibility and restrictions on our donation programs are set by the donors themselves. So Microsoft or Adobe or Cisco or any of the other donor partners in our catalog, they can define we want to donate our products to domestic violence, youth groups, animal shelters, food banks. And if you are not one of those, then maybe you are not eligible. So those kinds of definitions are determined by the donor partners. And our system has an eligibility engine in the back end where when you register your organization you select what kind of organization you are and what kind of subtype organization you are. And sometimes you may look at that list and think, we actually could be three of these different things. So if you are not sure why you don't qualify or why you are not eligible for a specific donation program, definitely give us a call because it may be that you checked something off that you may be able to change in our back system if you are legitimately doing something that is equally as eligible. So definitely look into that if you are getting questions or rejections in our system for different product donation programs. We also had a couple of questions about who to contact if you want to find out if our branch of our organization qualifies for its own TechSoup account. So if you are a branch of libraries and you have 20 branches and you want to have your own account instead of having to go through one central location, for example, how does that work, Gregory? Go ahead, two ways. You can have an email us at customerserviceactechsoup.org and we will be happy to take a look at that for you. Or give us a call and I'm not going to read the number off right here. But either go ahead and give us a call or the client services department here or go ahead and send us an email. And we would love to take a look and see. We want organizations that have multiple branches or libraries are a huge part of our program. And we very much want to make sure that you are able to, as our mission says, operate your full potential. So if you have questions of any of this sort, please give us a call or send us an email. And we would love to take a look at your individual situation. Great. Thank you so much for that. So before we move on to Jim's section, I'd like to have a couple of questions to help us gauge your experience as our audience. Have you gone through the process of fulfilling, downloading, and installing software through the VLSC, the Volume Licensing Service Center before? Where is that slide? Sorry, that doesn't actually have the question on it. There we go. You can go ahead and check on your screen whether you've done that process before. Now it changed names a few years ago. It used to be called the eOpen Center or something like that, eOpen was the website through Microsoft. So maybe you've gone through eOpen. It has changed and I think it's quite a bit easier to use as the VLSC and has more access to benefit information. And Jim is going to walk us through and show us some of how that looks in a moment, but it helps us to know if you've been in there before. So I'm going to give just another moment since we have about 25 people who have not responded and clicked on their screen. I'll give you a second to weigh in. So it looks like 63% of our participants say that they have not. So this is great because Jim's section will be brand new and hopefully familiarize you with what the VLSC has to offer as far as your downloads and also benefits that come with your donated Microsoft software through TechSoup. So I'd like to go ahead and introduce Jim who is our Microsoft Volume Licensing Service Center expert for today. He manages volume licensing assets and works with the worldwide licensing and pricing programs through Microsoft. So Jim, thank you so much for joining us. Thank you, Becky. So first I'd like to say how happy I am to be here. I'm very proud to work for Microsoft which has had a very strong donation spirit to the community and to different organizations. And they're very good about matching gifts. And for those of you that worked on the old eOpen when that product was moved into my product, it was very fulfilling to be able to help get these products out. So I work on the Volume Licensing Service Center. What exactly is that? That's our way of delivering product to customers that buy in multiple groups. So it's very easy to go to a store shelf and pull down a CD in the books when you buy one. If you buy 50 or 100 of those, you probably don't want 50 copies of the manual. Nobody reads those anyway. So to that end, we go to the Volume Licensing Service Center. And for some reason, my clicking next is not moving the slide forward. There we go. So when you go through TechSoup and you request your donation, you'll then get a letter from Microsoft that says, come to VLSC and you went, hey, I ordered software and now I get this letter. How do I do it? This is where I hope to help walk you through that. We designed Volume Licensing Service Center or VLSC to help people access their license information in one location, view all their agreement information, their purchase information, information about their organization, easily access licenses, and view assigned products and keys and downloads. Essentially it is designed for everyone from the enterprise to the donated software solution. So it has a broad base that it covers, which means unfortunately that some of the things on there won't always be connected with your open license donation. However, the majority of the site will, and I'll try and walk through the pieces that wouldn't necessarily be covered so that they won't be as confusing. And next is Very Slow. No problem, Jim. I can go ahead and click through for you if it's not wanting to work on your end. Yeah, it doesn't look like it's working very well. There we go. So as was covered earlier into getting started, you'll apply with TechSoup and get registered and get your product. And then you will need a current version of Internet Explorer to get onto our site. Those are available online easily at Microsoft.com, Internet Explorer, so easy to get to. Then you will need a valid business address and a Microsoft account. Now what's the difference there? So your business address is the address that you use for your charitable organization. So any communication there, it's important to use that address because that will tie you to support. The Microsoft account is what we use for the logon. Now the Microsoft account for some of you that have had Hotmail for a long time is the same as what used to be called the live account or a passport account. It's used with Hotmail and it's our way of authenticating you are the person that you say you are so we can tie your agreement to the individual so that you can log on. The business email address needs to be the one that's listed on your open order so whatever you placed with TechSoup has to be the same so make sure that's there. And that will walk you through the registration process. And it's a link in the email you get from Microsoft. You click on it with the business email address it will send you a quick note verifying the information and this is how we prevent piracy and the loss of your data. So we keep it very smooth. So to clarify for our users they will get an email from TechSoup with a fulfillment information and they will also get an email from Microsoft with a VLST information and the email address used for both the requesting and for the VLST needs to be the same. And if they have an address that is from an old user at their office or a co-worker they need to get in touch with TechSoup to help get that changed or add somebody new to their account. Thank you Becky. So let's go into the look and feel of VLST. There are two looks to the site. The site is HTTPS, colon, www.microsoft.com slash licensing slash service center. When you first log in you will receive this non-signed in site. This is what we send everybody to. It's a default sign in page. You will click on the sign in button which I carelessly covered up right over here. And that will log you in to your account which will connect you to the service center. So we've tried to simplify the site for those of you who were part of the old process. It's simply got the home page which is this page. One of the important things that I will note on here on the home page and this is a great section is this training section or learn more. Under that you say find training resources and there are a series of half a dozen or so videos that will walk you through everything from administering the site which would be under here and how to add new users or approve users to manage the site for you, to how to manage your essay subscriptions, and how to download softwares and keys. So if at any time after this presentation you still have some questions or are still not quite clear, this is a great place to go. These videos are very short between 2 and 4 minutes long, but they give you screenshots and they will walk you through that quick reminder on how to get back onto the site. At this top menu here we have licenses. This is where you would go to see your open agreement that you have purchased through TechSoup and shows you all the agreements that you have listed. So if you have multiple they will all show you up here and show you their current status. Fortunately with donations of our open agreements they all come with two years of what we call essay or software assurance. I will go through some of those details a little bit later in the program, but that is also accessible right here from the home page. And then the big one that I am going to go through here is downloads and keys. This is where you go to actually get your product. Subscriptions is not so much part of your program but unfortunately because I have to cover every program under the sun, the subscriptions end up being there, and then the administration piece. And then there is of course a help piece if you have any specific questions. There is a pretty good FAQ as well and the training videos. So I have jumped ahead of myself in the look and feel, but here are again the menu bars and everything that you see. Again I can't recommend more. One thing I didn't mention on these training videos, they have also been translated into multiple languages. So if you watch the video you can also see the text of the video in up to 12 different languages. So we tried to make it very accessible for all different languages and cultures. Let's skip right over to the downloads and keys because this is where you go to get your product. So you purchased a product, you now log on to the site, you click on downloads and keys. Now I have opened up an agreement that shows every product under the sun. You will purchase something specific like say Office. Well under Office that authorizes you to all of the components of Office which would be Word, Excel. And so you would only show, we have some 147 different products from Microsoft available, but you will only see the ones under your agreement under Open which is great. It will filter those products down for you. From this page you can find out more details about each product. So you get a description of it. You get a download option for it and the product keys. So the product keys are the 5 by 5 set of numbers. So it's 5 sets of 5 numbers that will allow you to activate that product once you've downloaded so that you can run it in your environment. The VLSC website has older versions of software. The standard products are one version back from the previous release of the product. So that gives us in currently Office situation we've got Office 2013 that just released. Office 2010 will be on the site, and Office 2007 will also be on the site. Office 2003 is temporarily on the site, but we'll be going away shortly because as products get older in nature they get prone to have more open windows for attack. We tend to try and roll off the older products as we go along. That keeps you safe from viruses and bugs as well as the longer a product is out there the more vulnerabilities the bad guys tend to find in them. So we tend to upgrade, give you new features, functionalities, but we also upgrade the protections on the product that protect your environments. So we definitely recommend that you move up as soon as you can to the newest version. We do realize that when you do some customizations and things like that that you will eventually probably need to stay on an older version while you get your users trained and moved up. So that's why we supply the older versions of the products. So I'll go through and I'll click on a description of the product to show you what this was like. This is Excel 2010. It shows you the version. It gives you a brief understanding of what's included in this download so that you know what you're selecting with a two-year essay benefit, software assurance benefit. You actually have the rights to upgrade for the next two years to the current version of the product as well as if you need to run the previous version of the product you can downgrade to say 2010 from 2013. So this will describe the product. Next we move to the download and if you click on download and it gives you some brief explanations on download purchase. We have moved away from providing media and moved towards this download option only simply because it makes it easier for us to provide more donated software and we reduce that expense of the media. We make one place at every download and it makes it a lot easier to share for us. So the download option, you'll notice that there's a download method. It has the download manager and the other option is download directly from the website. The difference between the two, the web downloads and the download manager, is something called an ActiveX Control. We recommend Download Manager with the ActiveX Control because that allows you to, if you have a problem with your connection and it breaks off midway through the download, to pick up your download right where it left off instead of having to start over what you do on the web download. We do realize that some lockdown environments require no ActiveX, so that's why we offer the other option. We also offer select languages. Many of our products come in up to 27 different languages and then we offer an operating system between 32 and 64-bit. Many of the operating systems are moving to 64-bit because it allows you to use more memory and allows your computer to be more powerful. But if you're working on some older hardware or an older system, then the 32-bit may be a better option for you. So we give both of those options in the Download section. Now the download comes down as what we call in the industry an ISO or ISO file format. Now we created them in a standard ISO format or ISO format because it makes it easily transportable. You download it. There's plenty of software out there to take an ISO format and throw it on directly onto a CD or a DVD. And that allows you to then plug that into multiple computers whether they're connected or not to do your installs for all of your licenses. The ISO format can be confusing to some, but TechSoup has an excellent documentation on how to use the format, where to get tools to open up the format, how you'd install it on their website. So further on in the presentation we'll have that link to how to get that information so that you can use that going forward. The last piece is the product keys. So these allow you to activate the product. For all of your Open, you will have something called the KMS key, and this allows you to enter the product information and activate that product. So this would be the same key that if you bought a retail version of the product comes on the inside cover that allows you to activate a product. And this is how we know that one version of the product is being used. So this is the same for all of your installs. So one key will activate all of the downloads that you have installed across your products. You can, if you choose to, export all of your keys into an Excel spreadsheet at one time. So everything that's covered under your agreement will be in your spreadsheet. I do highly recommend that you encrypt that spreadsheet because that is the keys to your software. So keep that under tight control from your environment. Do not email your keys please. Once you've emailed keys around, they tend to get lost or distributed elsewhere. And these are only for the products that you've downloaded. So they are very product specific. Some products will show up without keys required. Those are what we call pre-authorized products that have the installs pre-installed. So if there is nothing that shows up in this key section, don't worry, just go ahead and install the product and it will go ahead and install through there. And this would be an example of no keys assigned. So this product key for Office Standard 2010, there's a link in this tool to get the number there or retail products don't require the keys. So there are three types of examples that would not require keys. So if you see those, you should get a pretty good definition, say for no product key required or what you have to do to get additional activation keys from this location. And it will show you and walk you through that. The other section I'd like to cover in addition to downloads is Software Assurance Benefits. One of the nice things about our donations is they come with two years of Software Assurance. Software Assurance gives you several benefits including allowing you to plan through new product versions. It gives you access for deployment services through software upgrades, some e-learning for users. There is something called the Home Use Program which is great for Office. So what the Home Use Program is, it allows you to, if you've got a copy and license for your users in your organization, they can use this Home Use Program to also get a copy for home. And that use is available to them for as long as your SA agreement lasts, so up to two years from your agreement, and as long as that person works for your charitable organization. So that's a great benefit as part of SA. You've got something called License Mobility. This is a little confusing, but what it means is that if you say partnered with another company to run your technology, your servers, or things like that, and they were going to put your software on their servers, this License Mobility in SA allows you to have them install and run the software for you. Several other key things, the cold backup and disaster recovery is an excellent benefit that allows you to get a clean place to go get your software back in case the worst happens. And then we have a product called TechNet which is an excellent technical product that allows you to get really detailed questions on different products, on how to do things in a multi-user environment. So if you have confusions, you want to automate an Excel spreadsheet. TechNet would be the place to go to get those questions and answers. So those are all a great program. So if we go to the Software Assurance tab, this is what you'll see. Now, because this is designed for all programs, not all of these benefits are available to the donated software. However, I've included a list, and there's included on the TechSoup website a list of your Software Assurance benefits that are granted with the donated software. This list here is what you'll have. So what you would do, and let's say we wanted to do the home use program for Office because I had some workers, but they're volunteers in my organization. We have a license when they're in the office, but when they're working at home knowing that sometimes work does follow you there, they'd like to use the same copy of Office, and they can use the home use program. So you'd click on the home use program. It will walk you over to select your agreement that it's authorized for. So I've blanked out the actual agreements here because they are actual agreements that I stole the screenshots for, but you select the agreement that you want to apply your home use to. In this case, it would be the one that covered Office. Then it will take you over to your benefits summary page. This summary page will actually tell you all the benefits that you're eligible for and how many of them you've used. So if you have 25 copies of Office, you would have 25 home use authorizations. You can assign those out however you may using this, and it shows you what's active, what the history is, the terms and conditions behind it, and a description of the home use program. So if I click on that home use program, then I would go in and it would say, well, for what organization do you want to authorize this for? And it then generates the domain that you're authorizing against, and you can send out to your users exactly how they would set up. And they would log on to our home use site. They'd enter in their email address with your domain attached to it, and that would tell us that they are authorized to use it. So it's a great benefit that we try and authorize through this program. You get it for two years, and it's one of the add-on features that just comes with the package that you really should take advantage of. After two years there are ways to renew Software Assurance. You can renew it through the standard methods of Software Assurance, which is about one-third of the market value of the product to continue on for an additional two years of Software Assurance. Or you can go back to TechSoup and order another product. It's a two-year program, so the cycle works well with TechSoup, but there may be reasons why going through Software Assurance is a better solution for your organization. So we have both the option to go through TechSoup to buy a new product or a renewal of your SA agreement. So definitely it would be worth contacting your open-value reseller for charitable resellers to see which is the best option for you. The important thing to remember though is you need to renew before the expiration of the agreement because there is unfortunately no grace period. So if you choose to renew, that's something you need to do right away. Now for additional resources, again I wanted to point out that we've got some great training videos on VLSC and TechSoup has some other excellent videos on Software Assurance as well as definitely excellent descriptions on using VLSC and how to get your software. So at that point I think I'll turn it back over to Becky. Thank you so much, Jim. That was really informative. And we actually had somebody saying that they're downloading their Office 2013 right now with the help of this event. So we're glad that this has been helpful. Just to clarify a couple of things really quickly around Software Assurance, it is chock full of really excellent benefits that come for no additional cost with your donated Microsoft software with the exception of server products. So any other products, Office Suites, Visio Project, any of those products including operating systems come with Software Assurance through our donation program with Microsoft. Server based products do not. So just keep that in mind. And in talking about how to renew Software Assurance that's largely mostly relevant to organizations that have a lot of licenses. So maybe if you're only using 5 or 6 or 10 or 15 of your Microsoft licenses that may not be something you would need to do, but we wanted to make sure that that information was available for you. The home use program, the learning resources, e-learnings available, TechNet, access to all of these great things are available at no additional cost to you through Software Assurance. And you can access those in the VLSC where Jim showed it to you. We also ran a webinar on this topic that highlighted some of those in more detail. So if you're interested in that, we can include a link to that in the follow-up email that you'll receive later this afternoon. We have a whole bunch of questions that have come in, so I would like to go ahead and get some of those answered. So we had a question from Barbara. This is for Jim asking, what happens if you're using a Mac? Do you need to be running Internet Explorer to access the VLSC, or can you use a different browser? So you can use different browsers, and we have tested several. However, they don't always work exactly like we intended. So most of the time you can do almost everything on Internet Explorer. The one problem on the Mac that we do run into occasionally is the ISO format. Macintosh does have different products for opening those up, but those are available. There's also several forums out there that will help you walk through those. Those products are fairly easy to get and install. Microsoft is actually the world's leader in selling Macintosh software, believe it or not. We're very happy with that platform. And Office is by far one of the best suites available out there, so definitely it's a good use. But there are occasionally the gotchas. The one thing you will have to do if you're downloading, however, is you won't be able to use the download manager. You'll have to download via the web. Great, thank you. So we had a question that was a follow-up about software assurance that came in, and I actually will try and field this, but I'd invite either of you, Gregory or Jim, to respond as well. Carol asks, so based on what you just said about software assurance, we order, say, three Office products. We would have three home use programs. Is that correct? Instead of buying individual products, can we just get multiple licenses for a lower fee? Technically, you're supposed to have a license for every machine you're running, and you're supposed to be running it at your home computer using the same license, same employee, same information. And if you no longer work for the organization, you're supposed to uninstall it. That license is the same license essentially that you would be using on your Office machine. So having three licenses that you requested for a donation program doesn't give you really free access to three other licenses to install elsewhere. Home use is really to make it easier for staff of organizations to access the same product on a home machine, but it does belong to the organization, and it is the same license number. Do you guys concur with my response to that, Gregory and Jim? That's correct. It is a one for one, so it's one person who has a use in Office, can also use it at home. They're not actually considered separate licenses. It's just the ability to make it portable. Right, so it just extends that license. And the home use program I believe costs $10 to extend to your home computer. So keep that in mind, but it's not entirely free, but it is less expensive than having to request another donated license of most products. We also have a question from Elise. If we get rid of a computer, can you transfer your product key to a new PC? This came in actually from a few different people. What happens if you retire a computer or uninstall the program? Can you use it on a different machine? You absolutely can. One thing I will remind everybody is that when you do, and of life, a computer, be sure to wipe that computer completely clean, because not only do you send off licenses of our product, which is an issue, but not really that important, what you could potentially do is send off information about the people that provide help to your organization, and you never want to do that. So if you completely wipe those machines before decommissioning them, then you preserve the sanctity of your donors and your people that are helping with your organization. So make sure you definitely purge the systems, but then you have use of that license. It is portable between machines. And even portable, if someone leaves your organization, you can use that license for the new person that comes in and fills that position. Great. Thank you for clarifying that. We have a question from Jeremy that asks, if we buy Office 2013, can we activate an Office 2010 license through VLSC? If somebody needs it for backwards compatibility? Yes. So part of the SA benefits is downward downgrade rights, which means that you can buy a 2013 and you can install 2010 instead. So that is totally acceptable, and that is the recommended way to do it. If you choose to buy Windows 8 and then install Windows 7, that is also available to you. So those options are definitely available. Great. And that, like I said, for backwards compatibility might be something you need to do if you have a legacy critical piece of software that doesn't work with the newer software that you've just received you may want to downgrade. So Michael asked, I want to put in an order before leaving for a two week vacation. Can one wait before continuing with any other actions once the fulfillment email has been sent? And there are two different fulfillment emails, the one from TechSoup and the one from VLSC. So I guess it would help to clarify on both ends if he requests through TechSoup and doesn't go any further and gets a fulfillment email, can that email just sit there while he's on vacation, or is there a timeline by when he needs to take action? So a bit of a complicated question, but there's no actual timeline that you have to do it. However, remember that your license starts the moment you sign the contract. So your two years will begin then as soon as you've signed and purchased the product. So there's nothing forcing you to please don't stay off your vacation. Take your vacation and install it after the fact, but your two-year agreement does start at time of purchase. Great, thank you. We don't want anybody for growing vacation just to install software. That's no fun. Carol asks, do downloads have to be on a CD or DVD, or can it be sent to a flash drive? We do address this in the article that Jim mentioned on ISO files that one, we recommend that you put it on a DVD or a large flash drive, not a CD because it may not fit. But CDs don't hold a whole lot of data. So DVD, but it also can be to a flash drive. I went ahead and took care of that one. Let's see what else we have here. We have John asking, a product we downloaded showed two different key types. What's the difference and which one do you use? But we actually have quite a few questions coming in about how do you know if you're picking the right version because they see multiple products listed even though they may have only requested one. They don't know to get the 64-bit or multi-language packs. Is there anything to help people know which thing to download? So let's start with the 64-bit versus 32-bit. That is really dependent on your computers themselves. Some of the older computers only run 32-bit software. The new computers can run 64 or 32-bit. So if your computer operating system is 32-bit, you are required to download the 32-bit version to run it. 64-bit gives you some access to extended memory so you can get to larger size files and things work a little bit faster. So if you have a 64-bit, I really recommend the 64-bit versions of our products. But either way, you should be finding the 64-bit environment. As far as the different versions, I did see one question about the K and the N. As many of you have heard, we have had our run-ins and discussions with different government agencies in the US and the European Union. Some of those require us to do special builds for those country regions specifically in Europe. So the K and the N are designed specifically for European and Asian markets. So if you are looking for any product that has those different versions on it, then here in the States or anywhere in North America or South America, for example, you just need the standard version. You don't need any with the special designators. As far as key types, there are several types of keys. And actually there is a help file on one of my slides. Let's see if I can find it very quickly. So for product key types, we have several types and it describes what each key type is versus a KMS or MAC key, which are the two types that you would use. The MAC key is primarily for large environments. We are talking several hundred systems. So in most cases, you are going to be with the KMS unless you have got a very large organization. So if you aren't sure which one you are going to use, in the key section and actually in all of the sections of VLSC, there is this little question mark at the top of each header. Those question marks give you some key information for some of those things. And this describes the KMS key versus a MAC key and when you would use it. The most important thing to know is if you have a MAC key, you need to have a server that can activate it local. So that's why it's for large enterprise environments and not necessarily for the open environment that you would be working in. Great. Thanks so much for that, Jim. And we know there are a lot of questions about different software types. And so we have an article from TechSoup on 32 versus 64-bit as well. We'll make sure to include some of those resources in the follow-up email that we send out. And we have a couple of those resources highlighted here about the ISO files. You will get the email with this PowerPoint so you can click on these links. We won't post them in the chat since they aren't clickable, but we will send that out later this afternoon. I'd like to go ahead and thank our presenters today. Thank you, Gregory, and thank you, Jim, for all of your great information on how to walk through this process. We hope that this has been helpful for you. You will be able to view this full recording at your convenience if you want to see anything more clearly and pause it and walk through the process on your own when you're actually requesting your donations or getting them fulfilled through the VLSC. So thank you, both of you, and thank you to ReadyTalk who helps us promote and sponsor these webinars each week. You will be prompted when this webinar closes with a post-event survey. So please take a moment to tell us what you thought and help us improve our webinar program. Five equals excellent, one equals poor. So please give us your honest feedback so we can make them better for the future, and join us again at TechSoup in the future. Thanks so much, everyone. Have a terrific day.