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Best Practices -- Resolving Consumer Complaints

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Published on Jul 24, 2013

A process for receiving and addressing consumer complaints is important to ensure that any instances of poor service or non-compliance do not go undiscovered. Terrie Miller of H.B. Wilkinson Title Company and Alison Gareffa of Old Republic National Title Insurance Company offer standard procedures that should be included when developing a process to resolve consumer complaints.

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