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Published on Oct 9, 2012
Achieving a single customer view is difficult when customer information is spread across on-premise, cloud, and social applications not to mention multiple Salesforce orgs. Hear how two successful enterprise customers made Salesforce better by: Instilling confidence in their data by preventing duplicates from entering Salesforce, Improving the customer experience through a 360-degree customer relationship view, which includes products, households, and organizations, Achieving new levels of customer engagement through social data integration.