 Maia, maia, maia, maia, maia, maia, maia... Maia, maia, maia, maia... Maia, maia, maia... Maia, maia, maia, maia, maia... Maia, maia, maia, maia, maia... Maia, maia, maia, maia, maia... Maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, maia, ma ... peka recia, kaubatau klara, kaipi iitaka konta, kaila. Atau iawni ato-aakata anumari. Ako maipa gadaa maipa whanaula. Anumari te tepi i te parua … … ilema mersa manorai maipa menea … … kaila i luwta. Maipa menea i saumiaţi keriaw kaipa menea, semaikai te kata maipa menea … … kaipa menea, kaipi i maipa menea … … kaipi i menea. aroi, i ao ratao te pa i maiai moa mahtua piaiai uniria. Manusiai, uniriai aroa maha i kauesa uniriai kaueis, te maiai kontyikai na hītai te ha alike. Maiai kapa tini ta kiwtiaxaretia. Nairtamit yw panai aagaipiaa ausa, maiai sch te maiai aroa, aroa mahi aroa mahi tini, momeu te maiai kapa sa te maiai aroa mahi maiai, mene ria maiai angati itai, everybodie was supported and that was the vision in the beginning so all it left me planning on it. So I'm very thankful that that ended up doing how it happened. So obviously a lot of the work that we had already played we'd wanted to do. We talked about explaining the 2019 in 2010 was to D werden in 2020 and ofc a lot of our non-essential work had to stop immediately. We did do some things so we had our usual business as usual though, we had the pandemic load and we did some projects so we moved from OpenShift to EKS on Amazon, it's quite a big undertaking with the amount of sites we're carrying. Doug, who spoke yesterday, spoke about my purge service that we created to put the ability of purge back in the hands of our users and we moved, I can't remember the number, but a lot of Drupal 8 sites to Drupal 9 and we started assisting other agencies to prepare to move from Drupal 7 to Drupal 9 this year. So quite a lot of work. About three months ago, we decided to step out from under that weight and get back onto our roadmap and get back onto the vision that we have for this platform in the service and we took the first steps in doing that by putting in out an EOI for digital experience platform tools and a number of other projects have also kicked off behind the scenes which I'll talk about shortly. There have been even messages for back and not only are we back but we're really pleased to be back here and to see so many colleagues and people that we've met along the journey on Drupal and it's been lovely to see so many people face to face and be able to talk. So the journey, I do want to spend a little bit of time on this because I think it's really important that you understand where we're trying to go and why we're trying to go there. The end goal and they've been complex user journeys. So when we talk about that people think life events that would be a simple music journey but the problem is life events are about everybody and there are actually no single person at all because all of us have multiple complexities at the time that we are interacting with government and the way that I use the example is pregnancy. We're sure the pregnancy life event fits pregnant people but when you're pregnant you normally eat other things as well and my goal is that we put the pieces in place so eventually if I find out I'm pregnant my relationship is just broken down and by the way I'm in my second year of a degree we can actually deliver a complex music journey that brings together personalisation across many faces of somebody's life all at once. So we can't do that now but we're trying to put the pieces in bit at a time so that this is possible. It might take two years, it might take five, it might even take ten but the point is if we don't know where we're going we'll never get there at all. Making content shareable and reusable but we already do syndication in the SAS platform and the defence has been doing that on SAS since 2016 but what we're thinking of is much much more sophistication around this and what are we trying to solve here? We're trying to solve the fact that in government there's always many many different agencies that talk about the same topic to their customers and this is at the heart of why we deliver an inconsistent an inconsistent view to the citizens who are accessing that information. It's not done on purpose but one of the really good examples I've used before is childcare. Services Australia responsible for childcare responsible for the transaction side of that responsible and bears the cost okay and that cost if is greatly where the people do something in a digital manner whether they ring up on the phone or when they go into the office. So we have services Australia that has invested quite a lot of money and time and resource into trying to move people through digital pathways but then when we turned to childcare we found seven other areas of government that also touched on childcare different facets it could be Aboriginal and Torres Strait Island programs it could be teen parents keeping them in school that could be the education aspects of childcare but what all of these different parts of websites it spoke about childcare what we found in our research was all of them wrote about their bit and then they took services Australia's content bits of it and they come pasted that in a point of time and they added it to theirs and can you guess what they did at the bottom of the page they blasted services Australia phone number at the bottom of these pages every single one of them did that that just undid all of that digital transformation work that services Australia had done the our vision is we can get these content snippets and we can put them in a central repository and allow people to draw from that and they're always drawing what is coming and then we're also allowing them to draw the carefully crafted messages about how to go through the digital journey so we're not doing that fast on your phone and this is why it's important. Explicit. And they've been third-party content delivery a bit of a dream of mine that we get to this point I think there's been an arrogance or maybe just not enough thinking about where we deliver government messages and information and there's been always a thought that we have government websites and that's where we put our information. The question for me is is that where people are and I believe it's not where they always are and so I'm not alarming anybody I'm not proposing that we get rid of government websites because I have founded my research that even if people find out about something external to government they've come back to government to check it's your authority and source so it's really important that we continue to publish on government websites. However a good example pregnancy now I know there's a lot of blokes in a ribbon I know you won't personally experience pregnancy but you've got mothers you've got sisters and partners and friends so I hope this journey won't be too AEM to you and I have spoken about this before so I apologise if I'm boring anyone. So what do people do when they find out they're pregnant and a little line comes up on the thing? Well I can tell you the first thing that comes into their head is not oh my god I'm pregnant I must go to a government website it just doesn't happen like that in life but guess what in government there are key messages that we need to get to that woman at that point in time that week all right we need to get messages out of the passage and supplementation immediately. By three months we need to be engaging with them to make sure that they haven't they have a legal maternity care by five months we need to make sure they're booked into a hospital and then there's all the other things that go on in government around health um around preparation around the workforce that we need to message and make sure that people are aware of their um of what's available to them or aware of any obligations but if you're a working woman maybe you don't engage with government until you're seven months pregnant by choice you don't come by choice and it's because you want to find out about the opportunity therefore we are people we are the people that are pregnant oh my god I'm pregnant I must go to baby.com or you know babycenter.com.au and what I want to know is where's my when's my due day and what's my food is doing how many millimeters is it this weekend what's it doing what's it doing in there that's what that's how people are pregnant are actually doing on the internet so what if we can deliver our content um and allow the private sector to take that content that is authoritative and deliver it to the place where people actually are so that's the vision now I know there's lots of things that will need to be developed around that how do we brand our content how do we probably protect it make sure that it stays in contact how do we make sure it's easy for people to get back to your authoritative service there's lots of thinking to do not a finished product but we're starting to think now how do we put the structural pieces in place to allow that to happen design consistency up till now um it would be true to say that most sites think that it's better to be unique and special and we really have a job ahead of us convincing people that consistency is key and I don't just mean in what colours you're using in typeface but also in where where your buttons and call to actions are placed on a page what we call the buttons that we ask people to press that kind of consistency and started working towards that with the Australian Government design system and of course I'm sure many of you saw that that uh no longer in government what you may not know is that GovCMS a couple of government agencies and the DTA secretly sprinted for nearly six months to build the Australian Government design system out to a stage where it could be used and used by some rather large GovCMS sites so we have a vested interest in it we believe in it and we said we've always supported it and so we were you know a little disappointed to see that and delighted absolutely delighted at the civic theme which is actually taking that work and taking it forward and truly open sourcing it and making it available to far more than the Australian Government and we in tune are fully committed to the civic theme and we will start to bring that more and more into GovCMS you know the basis of any white sites that we develop from now on or we highly encourage in the community to take up more and more elements of that and if you're not across that please make sure you acquaint yourselves with something structural gaps there's still lots of structural gaps and where we can we'll try and put some pieces in. Wolves engines lack of editorial control in the back end of this topic these are things we might be able to do something about because it's got a really large community obviously user journey mapping there's quite a bit of that going on with the my gov work at the moment but it does seem to somewhat around transactions and those really high volume transactions there's the need for that to go further and cover business and lots of cross journeys and cross restrictions so that's it at the start there's a long long way to go on that we can't do complex journeys until we've actually mapped them so here's some of the things that we have started working on to try and put those little bits in place for that vision that I've just outlined the first one personalisation obviously and we're right in the middle of that now we've just commissioned four proof of concepts and we'll now be we are within weeks of issuing the RFP and that RFP will go to people we've selected they went through that ELI process and more than four so the four were selected for POPs but there's a bigger group that will be invited to respond to the RFP and the idea is at the end of that hopefully by the end of the year or very early next year we will have DXP available to all of our agencies as a separate and new section under the Dirtal Services panel so in other words it makes it much easier to procure so I'm putting the light in the sand and saying we're moving now rapidly into a much greater sophistication and to enable in a much wider set of tools or guidance. The GovCMS community in the showcase was extremely excited about this. We've ever heard Peter Andrews talk about it, we've heard people hear, he's written a lot about it, spoke a lot about it, you know, Peter and I have a relationship that your working relationship has gone on for years and I think it's time for this and during the POC you know the showcase it was done on rules of code was really exciting and solved them all for a lot of problems for people in government so watch this space I think a sign-on we've started up working on a single sign-on all the things that we need to know from managing it and we have a partner an agency he's really really keen to be the first one out of the blocks and Joseph is leaving that work on a single sign-on for us so we're progressing with that this year API's well I think we've got a manageable amount of API's at the moment when he recognizes it's very manageable you know it's more enormous but we think there's going to be explosion we think there's going to be a big um movement towards Headless we think the XP tools all going to require API connections we just see as a big growth area so what do we need to be thinking about how we're going to govern and protect those API's and the endpoints and Joseph Lee you've got a bit of work too he must be busy civic theme I already touched on and content anywhere and yeah I'll be taking a particular interest in that one to make sure real things happen it is the year of procurement so to the community so this is my commitment um we're still utterly committed to open source first nothing's changed and the reason nothing's changed is because all the vision we had for Gov's HMS about being able for agencies and visual teams and governments to be able to share and reuse and to share the burden of development and to do things together and share the load what's only possible because we're on open source no it's fundamental to the cultural change we've brought to digital in the federal government and some of the states and territories as well we're not back away from that and Drupal all the reasons I picked Drupal for in the first place one how much skill set was in the community could we purchase skills Drupal skills and the community we needed them and how big was that community there's a reason why I selected Drupal over John Law or anything else at the time the word press and has that changed it's changed because the Drupal community now is even more mature in terms of enterprise delivery and it's even bigger and it's even stronger so all the reasons I picked Drupal haven't changed they've got stronger so I can tell you that we no change in Drupal but I think it's getting that way I would want to you see these numbers on the website I just want to make sure you know what they mean this one here is not our pipeline anyone who thought that's our pipeline our pipeline is normally around 200 to 600 um this means the 57 agencies who have signed an MOU with us and have actively begun development and have a projected date to come on to the platform that's what that 57 means it doesn't mean all the people knocking on the door all the people have conversations with us all the people challenging what's coming for them and we need them to bring in the shape of it so anytime you want to know what your pipeline is meant to be and that's the active pipeline the committed pipeline this was our establishment phase started with that here we went for another transformation here going to Kubernetes and our partnership with Salsa are amazing we're now at this point here we're now starting our next transformation and it's going to be all about personalisation and content and consistency and all of it and another level of sophistication again what does it mean for you we're going to have a busy year post-election a lot of sites are italic and then another whole bunch of sites is created so stick to busy year agencies are going to need help they're going to need help with all the things that you normally do for them but they're also going to need help on the drip side to expand integrations what was his code you're going to need help with SSO integration so if you don't have much experience and that's where a good place to start investing in some skills in your digital agencies your agencies plan to build on headless so if you've not been doing too much of that again another place to invest um your team skills and your own skills if you're going to sit in the room here um and there will be work for content specialists and designers and when we start influencing around design consistency and appropriate types of content that can be reused they're going to need to see persistence around these things as well I think there'll be no shortage um and by the way that's my fact again everybody in the digital community a lot of people in this room and it was uh it's been amazing two and a half years terrifying at times um the privilege but also we hadn't felt alone and we've known that there's a whole community that we can reach out to and we have reached out to different people at different times um we build on your work and make the most of what you have made possible so once again thank you and I must say that it's it's delightful to be here and to see all person and to my day of drippy sprint tomorrow and my team is all participating it makes a bit of work and that's it thank you very much