 This is Hanshtagoa in the morning, I'm Brian Sanku and as always interact with us and let us know where you're watching us from. We're about to delve into an interesting topic about the tourist and travels industry and joining me live right now in studio I have Ezra Bundy Obongo who is the director as well at Bundy Safari. Good morning to you. Good morning. Hey, how are you? We are good. Karibu Sana. Asante Sana. Why in the morning. This is entrepreneurship Tuesday we interview a lot of people that are in business just like you and maybe just a brief story about your industry and maybe the reason why you decided to partake in that journey especially in the tourist and travels industry. Maybe do you have a story behind it? Yeah, sure. So, my name is Ezra Bundy Obongo. I'm the director at Bundy Safari. So, Bundy Safari started in September 2021, that is. Remember, after the coronavirus, the country was in a lockdown, total lockdown and I remember that time we were in a curfew. So, many people were indoors. Now, I came with an idea of taking people. It was on a Sunday. I can't forget that Sunday. It was on a Sunday. I said like, okay, I have some neighbors here but we've been indoors for the longest time. So, why should we we should go to Ngon, Ngon Hills? That you are just around seven people. From there, I started doing this Sunday, Sunday trip to Ngon, to Ngon, to Ngon Hills. After then, something came after now the lockdown was over. People told me that hey, we should go to a different location and I suggested a manga. So, I planned, I planned and to my surprise, that trip I remember I had the largest and the biggest number ever. I had almost like 90, 90 clients. I did the biggest road trip that then, that was in September. It was around November. We did it on a manga. Then after that, I came with an idea of registering a company. It started in 2000 because I had that passion. Which year again? 2021. Just after COVID. Like when you were recovering from the pandemic. Yeah, sure. Right. And maybe are there like structures that you put in place that actually set you straight up on this path? Of course, you need to have a plan. In every business you do, you need to have a plan because you can't just enter into a world without any plan. So, you need to do too much of searching, too much of learning. But for me, I had that passion because I am a hold of hospitality. I did hospitality. So, I had that vision and I had that passion of doing this thing I'm doing right now. So, you studied for it in college? Yeah, but now I majored in food production. But hospitality is a very large. As long as you have that spirit of talking to a client, you can handle them very politely, you're going to go. So, for you saying, this is how many years in business? Three? Three years and a half. Oh, counting. Three years. Right. Maybe there are favorable conditions that have helped your business to stay afloat in terms of now if you maybe you can develop a little bit further into the structure for tours and travels industry and ensure even that whole docket. Let's not get into the cabinet secretary and what they are saying about the whole thing. But maybe what are some of the favorable conditions that have boosted your operations in line of your business? In hand, let me tell you, in every business, the government must play its role for tours and travel. The government is trying because when you see, leave alone these fees which have been increased this year, last year that is. But the government of course, it does a little of advertising because when you see the magical Kenya, when having such a call and when you go to maybe other places like Mombasa, you can see they have a good reception. When you go, maybe they have a bigger UG can organize something. So, a good structure of the government has supported to build the whole company, the whole industry of tours and travel. So, for your company, is it a registered company? Yeah, it is a registered company, meaning that you have all the documentations. And maybe you can briefly explain to someone who also wants to take on that journey, like how do you climb up the stairs in that process? Thank you. So, when you have an idea, first of all, you need to go to register a business name. After acquiring a business name, you need to go to the carrier to get a pin. You need to have physical location of your office because you need to provide all those details. So, at least you can get the verification of a business. However, you go for the business permit and then you go for, if maybe you have some capital, maybe you can go for the Kenya, the Ayata, you can register those agencies. So, at least your agency can be one of those in the agency list. So, let's say for your business, what are some of the, let's say, the basic ones that you have or that you needed to start operations? The basic one, because so as to at least you can have that trust of clients because this business nowadays many people have come and opened many tours and travels. You need to have a business name. You need to have a physical office. You need to have a very well and up website. Yeah, you need to have assistance in an office, maybe sales representatives. You need to have them. Your number of the company should be on 24-7. So, by that I think, can I say in amount? Yeah, sure. Okay, the business registration, that's I think a thousand bob, unless I can go for, yeah, a thousand bob. Then you need to have a website. Of course, you need to go inside your pockets. Then you need to have this business permit of their location because each and every town has its own business permit. Then you need to have all this registration for the no-agents which are, yeah, I think you're learning something. You're keenly taking note. Now, let's go back to your business still. Maybe what were some of your other years of operations? How was it? How was the experience between the invention of the business and then you're starting to operate between 2021, 2022, 2023 last year and how this is another new year? Of course, business is a risk, first of all. When you start a business, you must understand that business is a risk. It's a risk-taking thing. So, in my own opinion, Buddhist safaris, we started, okay, each and every season has a high and low peak because sometimes you can have a dip and then it slopes, but it's normal because maybe it's a low season. Starting from 2021, we started well. 2022, it was a bit, a little bit. Then last year, it was amazing because we did a lot of tours last year and then also 2022, around the end of 2022, it was fine because there's a time I took a break, I went to Qatar. So, you took a break, no operations are told until you came back? I had some clients take to the World Cup. So, how was it, who was running your business when you went to Qatar? I have the representative in the office. I have two ladies. That's like the whole number in the company? No, they told me that they are the sales representative, then I have another driver, then other people. In total, how many? In total, I have like five. That have been employed with salaries guaranteed at the end? Yeah, sure. That's interesting because the main, actually the main reason of even entrepreneurship is to create opportunities and innovation. So, I think it's an incredible thing you're doing. Now, let's get part to where you started, you know, receiving returns. Maybe you can point us and take us to the journey. When did it start being beneficial and how was the reception so far? And what is the process that you took to ensure that this, you've said five that you have on board. What is the criterion you used to actually also bring them on board? Did they also study tours and travel or that hospitality docket as well? Am I to maybe a referral or a partnership or a networking system if you can take us to the story? Okay, for tours, of course, number one, I want to go behind the doors. I just tell the truth. In, you know, travel, you're being paid in commission because when you bring a client, at least we can do something. But all this came in networking and then referrals, of course. And then if we can't employ anybody in your company, you need to get a good referral from someone else unless the person you know. So how did you get these ladies that you have? Number one, referrals. And then number two, networking because I met them. I met them before I gave them the opportunity. At least I saw the effort. Because I must give you some trial. I see, okay, can you manage to do the ABCD? Yeah, I'm sure you're like some sort of like an HR. So you're like this one, your qualification. Yeah, because one thing on this tour, they will let people to know the best manager in your company to yourself. So never, never, never, okay, you can give other people the opportunity to do so. But at least those coming to your company at least is good to know them, know their strength, what can they deliver because you can't come then do zero work. Because in tours and travel, we depend on the number of clients we do have in a month. For instance, maybe we have a Mombasa trip. I will see like how many clients have you brought. Because of course, you have a monthly salary, which is a, for instance, can I say the number? Yeah, sure, I'm sorry for you. You're free to go as far as you can. Okay, of course, the lowest wage, that is like around 25,000. So from there, you yourself are the person to make it to 50,000 or 60,000, depending on the clients you're bringing on board, depending on the effort which you've brought to the company. Because from there now, I count it as yours. So you're able to get commission from that? Yeah, for them now, that is for them. Because now you're the boss here. Yeah, for them, yeah, for them. And then you have us again about how they return, they return, they are there. Because when you have a good planning for the tour, for example, for travels, for tour, maybe you want to take someone to Masemara, you need to have a good plan, a good, a good, a good itinerary. How will you spend the money? Because if you take a business and then spend it all, then that's not business. If you take a business, there's no profit, there's no business. Yeah, yeah. So you need to have a good, a good strategy, good planning and good budget for your trips. Right, good. And so when did you fully start to enjoy the fruits of this company? You've said last year you really had an amazing year. And I think last year was also a good year for a lot of people, as much as people said it was a bad year. Yeah, it was. The returns, the returns, actually, I can take you back, the first return I made it, that trip I did to Namanga. You see, the first, the first trip that, that in motivated me now to, to see like, hey, this thing has a good returns. So from then we had, we had some, some good returns and also last year, because as I, as I told you earlier, if you have a good plan, if you have a good budget planning for your clients, I'm telling you, we must get a good return. But if you don't do those budget planning, you go to a loss. Right. That's no business. So for my, for my business, as I do try and I do tell my team that it's good, at least when you do your budget, be accurate with your budget, because we don't want to. Budgeting. Yeah, exactly. Budgeting is key. Budgeting is key. And then planning also is very key. Right. Yeah. Right. Which is an incredible thing because, you know, a lot of people just think borrow some money from a bank and I start these two as a total business. But also did you do research and get to know, like, how does the market operate, the ecosystem and the climate of your business? Did you maybe do an earlier research at first or sometimes it's also good to test the waters. You go blindly, you fill the pinch and you land the hard way. And sometimes it's also good to come with, you know, a support record, like, you know, I'm starting this, but I know my competitors and this is what I should expect. These are the good times, these are the bad times. And also how did you shield yourself from trying times? And also maybe if you can also point out what are those trying times that you guys endured? Okay, thank you. So yeah, I will tell you, it's a, this business has a lot of challenges. Of course, it's a lot of challenges. Sometimes I'll told you before even I go to tell you that I did the research because I said that earlier. I said, when you start any business, please understand the people, understand that environment, understand that industry. So for my, for myself, I did a lot of research and then I had that passion. Of course, I've traveled with different companies. I won't name them, but I've traveled with them. Oh, I can't, okay. Continue. Okay, so I've traveled with big, big companies. Yeah, I should not name them, man. So I traveled with them. I have done many trips with them. So after that, then I was like, I was learning like, okay, okay. So these things are done like this and this and this and this and because I had that passion, I had that call. I remember even from when I was in college, where I was, I was among the, those people who are planning for these outs. So it's something which has been inside me. And then you must do the research. You must go attend these expos. You need to attend these conferences. At least you learn any that you attended that inspired a lot. Yeah, the Magical Kenya Expo last year I was there. I've been, I've been, there's another one coming next week from Russia. I'll be there. It's good to to get these networks. Yeah, they exactly. And then the most trying times? Trying times. So trying times are, I would say 2022. 2022, yeah. 2022 because, and even last year, 2023, only last year, because of the year that you also had an amazing year. No, no, they start sometimes you start last year. So they, they try, of course, in every business as it's on, can I say low, low times, you understand. And what were yours? Mine, mine, mine were the trips of flopping because sometimes let me tell you something, because nowadays, when the, the many businesses above the toes and many companies have come, others, I don't know if someone works up in the morning and then now you see having that persistence and trusting of the people. You remember, I took a break 2022, which is almost like four months, three months. So, and my team alone, they were also struggling because of challenges of very, the worst is not around. Yeah. Yeah, challenging. So yeah, we do, we do have trying times, but so far, so good. We are here. And how did you recover? Recover, believing in yourself, believing and then of course, don't forget the purpose of why you started it. When you lose the purpose, when you lose the focus, then you'll be lost. Don't forget the purpose. Don't forget what motivated you to start. Yeah. So that, that has always been me. Sometimes, of course, it's not the money from the company. Sometimes you need even to, to sacrifice your own because you need the company to run. Are there things you sacrifice now that you put that across? Yeah. Okay. Sacrificing comes, comes with a lot of things because even time, time is sacrifice. Yeah, maybe you can go to other business because I don't, I don't deal with Safari's only business. I do have other businesses. So from other business, at least preparing, but this was the, was the father. So when, when the father is down, the babies are becoming something. Yeah. I have two questions before we switch to another trajectory. Maybe in terms of operations, how do you conduct operations at your facility that enable you to reach out to your clientele? And then also you can talk about your clientele base and how is your customer relations with your client? Okay. Our structure is simple because we, we do have the, of course the manager, we do have the, the sales representatives, we do have the customer service. And then our number is always on. Yeah. In case you have a toll-free number online? Yeah, they're a normal number, but a very simple number because zero, two, zero, two, two, two, two, zero. And then zero, seven, zero, four, five, six, two. Okay. Anytime you call that number, someone must pick it. Okay. And then respond to you very politely. And then the customer relationship with us because in a toll and travel industry, it's the hospitality industry, I must check on you, how are you faring? How are you doing? Because it's very sad to, to have a client and then you don't, don't check on them. Then, then that's, that's not the, the purpose of, of doing the business. So our, our, our reputation or our, our self as a boom safari, even though my clientele can tell you, man, I do like reaching out to my clients. Wherever they, in the trips, wherever I'm not there, I do call, have you, have you arrived? Is everything okay? Yeah. It's good to check on them. Right. Yeah. That, that brings the trust and the, the friendship on the, with the company, with the clients. Yes. That's a good one because I can only imagine if safari come, give you a call every morning. Hi Sanko, how are you? Are you, how is your mentor being? Very few companies do that. And if you're doing that, that's incredible. Yeah. Really incredible. Thank you. And so for who are you like main target clients? Maybe do you have like an age bracket or judging from what you've experienced with your clients? Maybe the age bracket. How is there also the economic status in terms of, of also gender? Who are some of the people that are considering travel a lot right now? I know that this is best in Kenya. That's fine. Okay. My age, my age bracket for, because I don't have age, because sometimes I do take kids. It's like general. Yeah. It's general. It's general. Yeah. I do take some grannies. I do take some old people. So it's general. I cut across because we do have a favorable package for every, for everybody. Yeah. And then we don't, we don't have, we don't have, if it's the schools, we do the schools. If it's big people. Right. And then they, they say the gender, of course, ladies, ladies. Ladies do a lot of travels. They do like men. Right. Is it because men do not have money? No, no, no. The economy is not economy. Actually many, many, many ladies, I think, I don't want to say that one, but it's a little bit, but even, even men, men I think, I don't know, but at the time, but for me, at least I do have a balance. You have a balance of both. The balance of both general, but famous, they are on top. Right. You mentioned about packages and maybe if you could mention to a viewer, maybe what are some of the packages that you have at your company? And maybe what is the cheapest, what is the most expensive? And also in terms of destination, maybe, which one is the most exotic that you'll take them to? Exotic, of course, is the cost. We have the cost. We have. That's in Kenya. But in Kenya, in Kenya, we have even Nairobi. Nairobi, Nairobi, Nairobi, Nairobi, it's a, the main hidden gems here in Nairobi. Yeah. I'm very sure even I can take you to a place here in Nairobi. Yeah. I remember last week, I had the same, same conversation with the previous guest, and he was, he was like, there's places you've never been to in this country. Yeah, sure. And the day you'll be there, you'll wonder what you've been doing in this country. I'm telling you, I can give you a challenge. Just take like a, like a four weeks drive from Nairobi to Kamega. Yes. Go through those counties. I'm telling you, be just amazed. So many places. Amazed. I'm telling you. So in Kenya, for instance, we have the lowest package right now. We have, it's a Susua. We do have this trip to Susua where you experience three tunnels. Do you know that Kenya, we have three tunnels. We express three tunnels in one day. So you go to Ngong Tunnel using the SGR, that is the SGR. So you're offering the clients all that in terms of transport? Everything, everything for us. Food, accommodation and all that? Yeah. For that one, for that one is, is a day, we do have a different, we do have a, a day trip and we do have those, the like two sleeping, you understand? But for that one is a day trip that I imagine with the low than 2,200, you are good to go. And then you enjoy the three tunnels, you enjoy the, we offer the transportation, their own transfers from Susua to Nairobi come by the road. So you get the two things. Oh, SGR, Kwendakurudi. Kwendakurudi, Nagari. All right. Then there's lunch there for you. There's water there for you. This photograph, of course, for memories. Right. Don't forget that. And then for, for... Oh, that goes for how much? 2,199 shillings. Only 2,000. Only. Good Lord. And which is next on 4th, on 4th Feb. And then we do have for Mombasa, Mombasa, we have Valentine's Package, for as low as 17,500. Yeah. And which, which sports in coast? Specifically. We are going to the north, the north coast are the Serena, Serena... Can I say the... Yeah, sure. Absolutely. Serena Beach, the Serena Beachfront Apartments. They are, actually those are the Laxera's Apartments in Shanzu. Yeah. All right. Yeah, actually we have been doing it for... This will be our second edition. Last year it was magical. It was so big. Because at least with time, God has had many clients from Uganda. Right. So, this year we have many. The bookings so far, they're good. That package comes at 17,000. Then we have one so far. 17? 17,500. All right. And transport is by SGR of flights. So, that one, that one we're using, the package there, it's very magical. Because we have transport to and fro, we have accommodation per person sharing. Our accommodation per person. Per person sharing. Single. Yeah. And then we have the food. The meal plan is a half-boat, that's a breakfast and dinner. Then we have activities. Activities now, we have this visitation to Fort Jesus. We have to go to this Hala Park. Then we do have the big, the crown moments, the Yacht party. Where we take our clients, I think they experience that Yacht thing. That they're going to Dubai, you can enjoy that in Mombasa. Right. Yeah, we do that. So, that one is inclusive of the 17,500 years. Is that a place where you're offering maybe, in terms of transportation, for example, if a client mainly wants flight, as their means of transport. Okay, for that one, we do have a case. For instance, we do have some, maybe a client doesn't want to use the SGR. Yeah, we can organize that on a personal level when we can contact us individually. We can organize that one. But for the package, it's the SGR. Yes. So, we continue. Yeah, and then we do have the Zanzibar. With the Zanzibar trip. Yeah, that one, that one we did last year, and then these ones also we're doing it. That one goes at 59,000. Nine and eight, nine shillings. That's almost 60,000. It includes air travel. Everything, it includes the, the package includes the accommodation, the transportation, the food activity. Because that journey, sometimes I do like telling people, it's good to take the adventure walk. Adventure walk by this, I mean, it's good to use by the road. Because on the road, you will see magical things. And that's the purpose of the adventure. Because if you're a travel ethosist, you need to have that, that can I say, in jar, yeah, kwon namengi. Right. Yeah, so for the Zanzibar one, last year we did a flight. No flights, sometimes we just see them. And Zanzibar then enjoy. But this one for this year, I said, it's good we use the road, then come back with a flight. So it's good, so we use by the road, we go by the road. Then after Zanzibar, we come back with a flight. Right. Yes. So there's a difference between the lowest package and, maybe you can also strike a difference. Yeah, okay. And then our, our package. Expensive and the affordable one. Okay, our packages are, depends on your pocket. We don't, we don't have a specific one. For you, maybe for instance, someone wants a, wants a package, we just, our sales rep, we just take you through. Then we'll understand like, what do you want? First of all, we will ask you what do you want? Because we must work within your budget. All right. Yeah. So for us, I can't say like, we have the exact package price for, for a client's note. Depends with your, because we look at it, for example, if somebody, I don't know if somebody from the village would want to travel to, you know, reach out to you and say they want to travel to another destination. I don't know if it's possible, but I know it is possible. Yeah, it is. But you realize also, it's mostly the people who are traveling are also people from the urban areas. Yeah. But actually for my, for my, for myself or for my story, it's very different because I do have clients from back in our village home. Oh, wow. Uh-huh. I have, I have, actually I have like almost like I think six. Yeah. Six and the couple, they always support me. They come all the way from Egorie just to come to, to go for these Mombasa, Diani. You saw these tipstickations in Nairobi. Yeah. So for us, we don't have like, it's regardless, either from Mushag, Nairobi, our package depends on your, whatever you want, we offer for you. Right. And later on, you will tell us how people can get to access your business and also get to travel with you. Oh, yes. But maybe you can shift away now from your individual experiences. Maybe let's take a look at now just the general tourist and travel industry at large. When you look at the current government that we have right now, maybe what are some of the measures that you have identified as a person running the business that maybe are helping you in, in that spec, in that spectrum as well as maybe just that tourist and travel space at large. Number one, of course, the whatever the president did for making Kenya visa-free is benefiting to our business. That's benefiting to you. That, of course, if someone can jump that one, I think is, so when the president said that Kenya now is a visa-free, at least we can, we have received, for my sake, we have received many calls maybe asking like, hey, which are the best destination to visit this year, which are the best rates. Why? Yeah, actually I've received, the someone who wants to come just to visit Kenya to go like different counties, you want to go to Mombasa and Nairobi and Kisumon then go back. So that one has increased the rates of inquiries. And then number two, the government has, at least I can see, they are trying to promote the magical Kenya phrase, you know, let me tell you something. There's a country in Africa, in East Africa, I don't even mention it, I come to the Rwanda. They visit Rwanda hashtag, visit Rwanda, it's a campaign. That campaign, the Rwandan government has been active. And why can't we have similar to that to Kenya? Actually, I'm just saying that the CS Doctor Mutua kindly, Nombon is good to use this magical Kenya, because when you see visit Rwanda, when you walk in the streets of Dubai, when you walk in the streets of Doha, you see people wearing these jerseys for us and all, I'm sorry to say so. And then the brand, so visit Rwanda, what's this? If you can have that one for the magical Kenya, because I'm very sure Kenya has the best sites, I think in the world that is, because Kenya is the only country, I mean Nairobi is the only city in the world with the National Park, you understand? But when you see other countries which are, they're using their tourism board funds very well, they're promoting their country. But for Kenya, of course Kenya we are trying, that's what I'm telling you. For instance, like last week, we had this iFly Dubai, it made a direct flight from Dubai to Mombasa. Yes. That one, of course that opened doors for visitors to come. So the ministry is trying, the government is trying to do all it can to make our business flourish. And that's really interesting because also we argued, I think last year we were like, the visa free thing is not secure. But then it's good to hear from you who is in their space and you can tell from experience, which is really incredible. Yeah, because some clients, maybe they are from South Africa, so they should feel like okay, should we come with the, what's the requirements need? Yeah. Now, since we don't have those visas, at least now they're starting acquiring, at least now they can, of course there's some small, share there's some small fee, at least which is favorable for them. Right. Yes. Right, when you check on the stats, you realize South Africa is like one of the most marketed, one of the most marketed countries in terms of tourism, in terms of even advertisements, even on digital TV. South Africa is on top. But now when you compare that to our country, if maybe you were to address some of the missing links, that maybe not favor local tourism or domestic tourism, as we exit, maybe what are some of the things you'd address? Or if you had to speak to CS Alfred Moutour, and you were to communicate to him and tell him, we need this and this in place to boost domestic tourism, what are some of those things that you'd point out to him? Okay, number one, I have a lot, but to the CS, also the government that is, no, a country like Rwanda, a country like South Africa, they have used a lot in marketing their brand. And that is our brand in Kenya is Magical Kenya. Let's try to invest more. Let's try to do some, these promos, because for real, I can't remember the last time I saw even the advertisement of Kenya Airways. I don't, I mean, a motivation, but I can see it for real because when you go to other countries, you see these airlines being advertised, but for Kenya, I can't see it. These are, these are not what, which went viral. That's what the advert of 1999, I think, for Kenya Airways, it was all about these jungle lions, elephants, that thing was making people say, hey, I need to go to this country because already they have their, their career, so it's easier. So for this government, it's good to invest more on the marketing of the, and the awareness of what our country holds, because our country holds a lot of heritage and a lot of magical, magical things I can say so, yes. And that's, that's a big investment. Because also when you look at some of the selling points, and maybe you can also point out, maybe what are some of the selling points for our country, Kenya, and also for anybody who's watching from outside country and they want to visit Kenya, if you were to assure them and convince them that if you come to Kenya, you'd be rest assured to enjoy this and this in terms of, see you at school to Mombasa, because a lot of people just say, oh, it's Mombasa on the sandy beaches, but there's a lot even right here in Nairobi, even in Kaka Mende, you had mentioned that. Sure, sure. Okay, first of all, when you just arrive at Decay, when you take your lunch maybe at the, or let's say Rene, it's good to take a walk to the Nairobi National Park. It's just here, I think, some few kilometers. So in Kenya, we have many, many locations. Just live on even the coast. In Meru alone, we have the Rhino Camp, which is very, very unique, you understand. In Nanyuki, we have Olpegeta, you understand. In Nakuru, we have the Lake Naivasha, we have Lake Lamentator, which has the hot spring. Go to Bulgaria, go to, you know, actually in Naivasha alone, we have the Lake Naivasha, we have the Great Lakes, so we have these hot springs lake, we have the National Park there, the Nakuru National Park. When you go to Kisumu, we have Ruma, we have the Donga Beach, we have the Hippo Center. When you go to Kamega, we have this big forest, we have the crying stone. It's good. Kenya has good sites for adventurers, I can say so. So it's good when you come, we have a lot. In Kenya, actually, I can tell you for free, you can name or whatever we have, because we haven't mentioned Samburu. Having Samburu alone, I think Samburu should be the top, this year it should be the top, I think, town of attraction, because it has the National Park, it has the Buffalo Spring, and the safari to Samburu is just amazing. Right. Yeah. Right. So it's not just Mombasa. No, it's not Mombasa. It's the best holiday destination. Yeah. But also I think it depends, because, you know, the way Mombasa has been glorified as the best holiday destination, it gives Kenyans the curiosity. I just want to go to the Mombasa and get to the beach. But also, I don't know if there's a beach in Naivvasha, at least Naivvasha. I've not been there, to be honest, of my life, and I usually feel guilty, like, why haven't I been there? I promise. So I was like, if you want to go to Mombasa, why can't you also go to Naivvasha? Like alternate these places, see Mombasa to Pekaki, even though it's still part of Kenya anyways. You see, be there for real. I can go to Mombasa. Mombasa, of course, Mombasa is a good place. I can't, I can't. Mombasa is good. Deyani is good. The North Coast and South Coast, they're all good. You see? But go to this place. This, can I say, they're not a banu, but nowadays when you go to this even Naivvasha, they have started saying, okay, this is like a tourist attraction because when you go to Naivvasha for instance, we have the Crescent Island. You know, that place has zebras. Actually, let me tell you for anything. Holy daddy didn't go to Mombasa. I went to Naivvasha. Naivvasha is such amazing. There's good hotels where you can just sleep with a very affordable and then enjoy the maximum view of the lake. And a beach, remember, a beach is just the showpiece of a very basin water. So that is, in Naivvasha also we have beach. We have the, we have a Kennera beach. We have a public beach where people can go, do a boat riding. So Naivvasha and Kuru are good places to go. And I think it's also an ideology that should be cultivated so that people can do away with, it's just Mombasa. But also the good part is you get to interact with people from different cultures. They speak so hilly. Their food stuff is just amazing. Muhammaries and the pilauzes. Also in terms of food by the, how do you also cushion your clans in terms of food and whatnot? Because that includes the safety point. You know, you're likely to fall victim of food poisoning or an attack. You know, somebody could be at the park and, you know, I don't know if you do the ziplining. Yeah, we do. You've done that. That's risky for me. My heart would be palpitating. Like I'm trying to imagine the worst if this thing cuts off. So if, for example, if a client gets injured during that process, how do you cushion them? No, before, before even doing that challenge, I think, for instance, we have Brudani. These are, these are placed in the limo role. When you go to do such activities, you're given some, can I say quotions? Or quotions? There's some rules you're given. Then you sign. So you must be cautious when you're sending those things. And then going to the food. As as Bundy Safaris, we do try as much as possible that all our, maybe these private chefs or hotels, they have the good, the good reviews for their food. And so far, so good. Since I started in the company, I haven't had any complain about the food. Because you need to, the first thing I do tell people is to be careful. When you, when you take care of the good thing about you, when I take care of you, you'll appreciate me. Yeah. One of those Raudi clients who, like they booked today and tomorrow they're canceling. How do you also deal with that? Or just, there's people go through things. Yeah, there's good days and bad days. And there's those clients who are like, their personality is just everywhere. Today, I don't give vacation, I say, my Andy, I'm a co-host for it, and I'm a council. And sometimes they give feedback. So how do you also process that negative feedback and positive? Okay, okay. For Bundy Safaris, we do have our terms and condition. Maybe you can state, like, our terms and condition is all the payments are unfundable, but they can be used. Oh, they can be used? They can be used in a span of one year. Actually, I have a trip. These even my viewers can comment in your social media. Absolutely. I have almost like, my first trip, these for Susua, I think I have almost like, is it for clients? Oh, these clients, they booked last year, but didn't manage. But because they had booked and the year hasn't elapsed, so they're still using. So our terms and condition is all payments are unfundable, but they can be utilized in one year. Oh, that's the disclaimer. Refundable, but can be utilized. But why can't you just refund? Maybe somebody is broke, or a situation came up, because there's usually, you know, I don't know if you've ever paid for an event, and you're like, don't please just return the money, I'll do next month. You know, some things come up. So how do you help out now? That one is a bit tricky, because when planning, you know you need to do some bookings. Because remember, when you don't sleep in a hotel, either you have sleep or you haven't sleep. It has already been counted for. So maybe you had booked, maybe to go to Diani, you understand? And then maybe the last meaning, consolation. Okay, we do have a, we can, we can, we do consolations here, but not two weeks before the trip. We can do the consolation, but for me, haven't experienced such, but that's, of course, there must be some. But for them, if you cancel, maybe last minute, I'm sorry. Like the trip is 11. 11, then. You're canceling now? No. Just a few minutes. At the end of the day, I'm not sure. But that money can be used. It can be used for you in the next event. Right. And reviews, do you have clients giving reviews and saying, I had the best experience? The Zotas, even if it was the best, they will never say anything positive. They're like, ah, maybe you can point out and just let our view and all, maybe some of the reviews that you received. Oh, yes. So for, for instance, I did, I did a Arusha trip. Bukamwaka, that is, I did it in 31st. I went to Moshi, then went to Arusha and then came back to Kenya. It was a three two days trip. The reviews, actually, I have them in my phone because me, Yeah, sure. You can point out before we end this. So the, the trip sees, when you see someone telling you that thank you so much, the trip was so magical. I appreciate everything. At least that one gives you the, the psych and the moral of doing whatever you do. So, yeah. And even, even, even, even sometimes we do get even good reviews from the hotel which you have spent there. Right. Because if, if your clients are, they're, they're good, no damages cost. Right. They must say, you guys, it's amazing. Yeah. Yeah. And even our pages don't lie because in our Instagram, in our Facebook, we have numbers and we have comments there. So yeah, we do have. Yeah. So also two questions and then there we go. Yes, please. How do clients reach out to you? Maybe have you made use of the digital space? Yeah. And also you can explain and expand a little bit. How has the digital space influenced or hastened business for the towards and travels industry? Wow. Okay. So the digital space has helped me. I think every, every, every business is using the digital space. Even the TV is a digital thing. So for us, our social media, that is Instagram, Facebook, TikTok, it has helped us. And TikTok as well. Oh, we are on TikTok. Yeah. Everywhere there. So through our contents, through whatever we post, through our clients review, from even our clients tagging us. So we get some referrals from there. Actually many, many, many of our bookings, many of our bookings, we do them online. We do them, we do them through our website. We have a website that is www.bundesafaris.co.ka. Yeah. So when you go there, these are packages just select them from them. One, one, one of us will take through and can help you go. That means it's an active website. It is. And social media because you can just create a website and you go sit back. It means you spread awareness on it and people have had time to interact with it and even know how to navigate. Yeah. It's a very, it's an easy website. When you just go where, type where you want to go, days you want to spend, blah, blah. When you click that send message, you to come to our info, info at our email that is. Then one of us will call you because you must provide your number so that at least we can reach you on your email. Absolutely. Yes. So for anyone who will reach out as we are talking right now, maybe what is the first thing, or what is the first icon that will land on that website? Or maybe also your Instagram. What is the first photo? Because, you know, this is a digital space. It's all about videos. It's all about photos. Photos, yeah. Audio sound. Exactly. So actually when we go to our website, the first thing you see there, it's our photos. Then they are done. We have an icon of the WhatsApp which says travel with us. So when you click that travel with us, it takes you to WhatsApp. Then it will ask you like, where do you want to travel? So you send that message to us. From there, we'll get back to you. Right. Yeah, from there. No, we start conversing with you, talk to you, discuss with you, then plan a good plan for you. Going to our digital space that is Instagram. There's a social media space that is Instagram. We do have a, for now we have a good number in our Instagram. That's like our big platform right now for booty safaris. Right. How many followers do you got? 13,200 plus there. That's quite massive. How did you get that? Yeah, of course I told you. When you're doing this business, create good content. On your clients, give them that opportunity to share your page. Then when they're tagging, when they're on those strips, they tag our page. So friends to say, oh, that's a lot of cool. Yeah. So that's that we grew our page. And our page is active. Actually it's active right now. You're active. That means posts are being updated each and every time. Each and every time. Right. Second last question. Do you think Kenyans travel a lot and maybe what are some of the best places to travel and also the best time to travel? Do we even have the best time to travel? So I think it depends. You have the money even right now. Go to Dubai if you want. Okay, that's for real. So I reserve the season. Now in traveling we don't have seasons because that's for me. And I don't know others. But if you're a travel enthusiast, if you want to go maybe to Nanyuki today and you have the everything, you have contacted us, we have given you the package, we will take you to Nanyuki and enjoy your stay there. All right. You see. And then I think this place in Kenya, I can't tell you that this is the best destination to go. Kenya is magical. I can take even to Kisi. Yes. Even Kisi. Or to Migori. Or to Migori. Yeah. I can take it to Migori. Are there best places that you identified for yourself? Oh yeah. Migori. Migori, yes. We have river there. We are down that river Migori that's the biggest. We have the river there. We have if you want to see the sugar plantation, it's there in Sony, on the way to Migori. Then we will take you to the border. Then before even reaching to Migori, we have the, there's in between there are rongo, there's some there. There's some crafting of the stones there. The historical rongo. Yeah. So yeah. I think each and every town in Kenya has its own, can I say, set of attraction. All right. Kenya itself is a tourist attraction. Thank you. Even the people. Thank you. I think it's Gabor Sakanya who said the best assets for Kenyans are the people. I think he said he was giving Nairobi the best assets for the cities, the people of Nairobi. Yeah, yeah, sure. And then I had forgot. Sorry. And then you have talking about Sakanya remembered. You asked the, what can the government do to try to market, to market the sites in Kenya? You see the governor, the governors, they should take that as their first priority. All right. You see each and every governor, for instance, in Homa Bay, you see like Homa Bay, the governor is trying to do this, her own expo for her own county. I haven't seen that. But now if this count is Kisi, Nyamira, even Nyamira has a good site. It has some waterfalls. It has some woody plantation. If someone want to go and see the green thing, banana plantation, go to Nyamira, go to Kisi. I think these are called for all Kenyans. Even these young, young kids, because I remember when I was in school, I think it was a geography. To look at the funds, I think it's a lot of money hills, how many hills Kenyans there are. Such things. If we embrace that, I'm telling you, we'll be our own ambassadors. I thought I'd put these big celebrities to do our advertisements. I remember previously, we had the American supermodel, Naomi Campbell, who was trying to, and then there was word to have Lupita Nyong'o, but then it never happened. I didn't know about it. Yeah. So but now... But why should we go for them? Why can't we go for you who has as a furthest travel company? Thank you. Because it's us to embrace ourselves. And it's good to love Kenya. You know, first of all, if you love your country, if you love your homeland, or your motherland, you'll be eager to advertise it. You'll be good to show it without any fear. Actually, I think it's a... But now the Kenyans change. They try... People now are starting to love in Kenya because Kenya is being loved. But outside there, these few people, they tarnish being Kenya is not a very good place. Kenya is a very, very good place. And Kenya... I thank God that Kenya, we don't experience such seasons. I can tell you that too. It's a... Kenya is... For everyone, everyone coming all over from the world, Kenya is very favorable. If you are mingisana, if you are baridisana, it's there. If you want to learn, Kenya, if you want to learn, it's a tourist attraction. Kenya itself. Right. Yeah. Right. And it's time for us to live. So I want you to convince our viewer and also your followers why it is important for them to travel and just get out of where you stay, exit the house and even take a walk to a different place. If you stay in current place, go to Kibra. If you stay in Kibra, try to go to Nairobi National Park. Don't just get stuck where you are at least. Get to also convince your followers and your viewers and the people that are watching that. The reason you need to travel is this and that and you need this. Also, tell them if they can access your services and also the reason why they should use your services as a tourist and travel assistant company. This is your camera as you exit. Okay. Thank you so much. As I said, Boundi Safari, I will start with our contact. Boundi Safari can get us across our social media platform that's Instagram, Facebook, TikTok, Twitter, which is X at Boundi Safari. Then we have our website that is www.boundisafaris.co.ke and then our email is info at boundisafaris.co.ke. They don't know you should get out of your can I say comfort zone to travel. Traveling makes you learn more and then adventure is a very big place where you can enjoy yourself. Then it can makes you connect with the nature because nature is so sweet. And then traveling with Boundi Safari is important. It should choose us. We are affordable. I can say we are affordable because we do packages regarding to your to your specific packages which one that is. So we are pocket friendly. And then Boundi Safari we are accessible. You can meet us in town there. We have an office there. And then of course when you call our numbers they are easy. Any of the best people you can call and then enjoy the conversation till the end of your trip is Boundi Safari. Yes. All right. And I think I don't want to add anything there. Thank you so much. Thank you so much. Thank you so much for having me. Thank you so much for having me. Thank you so much. And I should take you to Naivasha. You should take me to Naivasha. I should take you there. I feel guilty. I mentally feel guilty. But I take you to Boundi Safari. Now that I think about that. You got me. So thank you so much. This is Ezra Boundi Obongo. He is the director at Boundi Safari. That name Boundi is. Okay. It's creative from I think your name. Right. Actually I did at least say sorry. I mean it. Not a minute. Twenty seconds. Twenty seconds. So actually Boundi Safari is my name. It's my name. I'm Ezra Boundi. So Boundi's. Boundi's. Boundi Ezra and then I just removed so Boundi Safari. So it's my name. It's my official name. Registered. You have registered. Just in case you do some mess ups you can be arrested. Down there. So we take a break. Stephanie Ayata is going to be coming up with a conversation about mental and physical wellness and just a bit. But continue to interact with us on the hashtag which is why in the morning at 22 for channel everyone on our social media platforms. And mine personally is at Brian's the corner one. We take a break. We come back with much more. Stick around.