 Welcome back everyone. This is IT for global business today. We're going to be talking about how small businesses use IT So first let's think about a small business. So think of some business that you Normally go to maybe it's a small shop. Maybe it's the man-do-place across the street, but what? What kind of IT or what kind of technology does the small business use? In their organization so for most small businesses, especially like food shops for example the kind of IT that they use support Doing business right they don't want to invest in Doing business or they don't want to invest in IT unless it helps them to do business or helps them to save money in some way So with some IT products or some devices that we would normally see in a small business. Well Any place you go it's probably going to have a cash register Okay, so cash register Most the cash registers today are not mechanical or they have a little bit of mechanical parts, but Mostly they're digital. They're just a normal computer just like a Windows computer. They have the same vulnerabilities They're just running special software that takes up the whole screen. That's the only difference So we probably have a cash register and that helps the business keep track of all of the cash they take in How many sales they've done what kinds of things they sold potentially what? Ingredients they might need to purchase in the future things like that. Okay next to support the cash register They also have the internet Okay, so the internet Provided by some sort of internet service provider like SK telecom Olay something like that They have internet access and this gives them access to a lot of other features that the cash register can usually handle as well and To have the internet they first need usually some sort of internet connection from the service provider But also a modem a Modem would be like a little box that the internet service provider gives you whenever you plug it in Then you can actually get internet from the box Okay, and to be able to use the internet or have multiple computers on the internet at the same time They probably connect the modem into a wireless access point or a switch So a wireless access point or a switch are very common You have them in your homes. You see them in most businesses as well Especially switches not always access points, but a growing number also have access points to give access to Wi-Fi Okay, so they probably have a modem going into an access point in a switch And then that provides usually the cash register at least Internet and sometimes the customers sometimes the employees And we'll talk more about that later. So another thing the internet if they have the internet that helps Businesses be able to do credit card transactions So without the internet it becomes really difficult to do credit card transactions unless you're using a telephone So telephone with a dial-up connection basically you instead of having a Fiber-optic connection or a cable connection for the internet You can have internet over the telephone to kind of call the bank directly and place your transactions place your orders So credit card transactions today are mostly done over the internet because most small businesses even have internet access The cash register can also Provide credit card transactions with an additional the box that you put your credit card into and either slide it or put Your pin number in So cash register basically just a computer with special software on it and special devices connected to the computer Credit card transactions probably the most common way that we do transactions today although this is also changing and then Internets some sort of internet connection where we have a modem and then some way to connect to the internet a Hardware device that's providing either Wi-Fi or some sort of switching capability so Basically, this is what almost every business that you're going to go into has so if you go down Myeongdong Every business you go into will have a cash register and internet connection and be able to process credit cards now You know 15 20 years ago this stuff didn't exist This is actually a new business. These things are very new for businesses, but all businesses are using them Why are all businesses using them well because? Cash registers especially digital cash registers are much easier to keep track of purchases and transactions that go on in your business The internet lets you actually do credit card transactions So you don't have to hold cash and that makes actually cheaper management fees and things like that the internet also supports inventory Purchasing So inventory purchasing if I'm running out of Kimchi or if I'm running out of rice or something like that then I need to be able to purchase more well Before I had to either pick up the phone and call whoever I buy those up things from But now I can just make an order on the internet and say This Friday ship me some some more kimchi for example So the internet has also really helped the way that we do inventory and purchasing or getting More inventory into our store. So that way we don't have to Turn customers away by saying actually we don't have any kimchi today So you can't have your kimchi bokeh, but please choose something else and then maybe they just walk out because that's what they wanted so we can do inventory management and and then purchasing online much easier and Of course managing the inventory itself and making predictions about inventory is also a very Useful technology that we'll talk more about later. Okay, so I just wanted to talk to think of make you think about one One small business right think about one small business that you might normally go into and What kind of technology are they using? Most likely they have all of these things but ten years ago They wouldn't have had these things or most of them would not have had for example the internet Maybe even a digital cash register. Those are new Right. So everything that you're learning about new now is still relatively new even though You've probably seen it most of your life for as long as you've been buying things It's very new and most people don't really understand what it means to have a digital cash register So the businesses are using them because they're very useful But they don't completely understand how to take full advantage of all of this technology that they already have But now this technology is so inexpensive and it saves them so much money that all businesses are using it So the next time you go into a small business Try to look around for Do they have an internet connection connected to an access point or a switch? Do they have a digital cash register also connected to the same access point or switch? And do they take credit cards whenever they take credit cards? Does it go through a? Modern internet connection or are they using a telephone line some still use telephone, but very few Okay, so next time you go into a small business think about these kinds of things