 Seven ways to make every interaction with a customer. Fantastic. Okay, guys, we know it's important, right? Your interactions with your customers is so very important. I've owned a survival food company now for 11 years. And the one thing we really do is anytime somebody contacts us, anytime somebody wants to converse with us, talk to us on the phone, email us, whatever. We always respond and we respond quickly. In this video, I'm gonna show you how to build these interactions with your customers so that you have a customer satisfaction that is fantastic. I'm gonna give you seven different ways to do it. Now, before we get started, don't forget to subscribe. Hit that subscribe button down there. Don't forget to ring the bell. Turn on all bell notifications so you're notified each and every time I go live. Yeah, so you wanna do that. And don't forget to give me a thumbs up. Hit that thumbs up down there, only take you a second. It helps us so much with our algorithm. Okay, let's face it. Your customers have high expectations nowadays, higher than they've ever been. Customer satisfaction is more at the forefront than it's ever been in the history of customer satisfaction, I guess. And the thing is, if you don't supply them with this high degree of customer satisfaction, your competitor will. So it's super important that you hone in on this and get this right. Okay, so before we get into it, let's define what customer interaction is. Here it is. Customer interactions are instances when people communicate and engage with businesses. These moments occur throughout the customer journey and typically relate to marketing campaigns, sales promotions, and service related issues. There are a number of ways that people interact with your business and a number of times that they interact with your business. But let's kinda look at the customer journey right now real quick. Okay, so the first part is awareness. This is where a customer is looking for a new project management software, let's say, okay? And then they go to consideration. The customer researches both your company and your competitors, so you're now in consideration. Acquisition, the customer decides your product is the best and goes through the checkout process to make their purchase. Experience, the customer is onboarded to your platform and starts using it in their business. Loyalty, the customer finds success with your platform and promotes it to their friends and colleagues. That is a customer journey and that's for a particular type of business, but every business has this customer journey and you've gotta be aware of that. It's not just a sale, okay? Your customer is not just a sale. It doesn't end there. That is really just the beginning. So let's look at the steps that could happen. Your customer sees an advertisement or a post you did on, let's say, social media and they interact with it by commenting. Now, once they've done that, they become aware of your business. Maybe you comment back, you answer a question and then they visit your website or your sales page and they see what you've got to offer. At this point, they may actually sign up for your emails. They wanna get more information from you. They may watch a YouTube video you have like you're doing right here right now. Then maybe they go to your webpage and they look around a little bit more. Maybe they read your blog. Maybe they get a little bit more interested in your products. In our case, maybe we start emailing them. Maybe they see one of my courses and it's a membership course. So they sign up for the membership course. And then they have onboarding, right? We're gonna send them some emails with their login, all that information. When they get to the membership course, maybe I'll have a video there talking about the course and then walking them through the course. So they're gonna have that interaction. We have a support desk chat box which is on all of our pages so they can fill in a question if they have a question there. We have a frequently asked questions section. So maybe they get some information there. Maybe they send an email over to us and they have a question. We respond back to it and we help them out. So this process of them working with your company is a whole lot of different steps. Let's look at some of the different ways they can interact. It could be email, right? You could be sending emails out to them. They could be emailing you. It could be a chat. Maybe you have a chat box, a live chat on your site. We have a support ticket one so it's not live chat but once they put a question in there we answer it pretty quickly. So they have that way of contacting you. Maybe it's through a telephone. Maybe they call you up. Maybe they go to your website and they interact on your website in some form. Maybe you have a blog there and they comment on one of your blogs. Then maybe they check you out on social media. They see what you got going on social media there. Maybe they comment there. Maybe they like something. Maybe they like your page. They join something you have on social media. Maybe you have videos. Maybe you've got a YouTube channel like we do and don't forget to subscribe. Super important that you do that. Give me a thumbs up if you don't mind. I had to squeeze that in. And maybe they start watching your videos. Now on this channel here I've got over, I think over 900 videos at this point. So a bunch of different videos on this channel. And that's at the time of this recording. So I don't know when you're watching this but maybe I'll have a thousand. Maybe I'll have 2,000 then. I don't know. But the point is this is another spot where they can interact with you. Okay, so let's go through the seven steps now. Number one, show empathy and gratitude. So first off, whatever problem your customer has my customers need to make money online. Okay, that's what they do. They wanna learn how to make money online and grow their businesses. So I have empathy for that. I've been there, I know what it's like. I know it's difficult. I know it's hard to do. So I have empathy for that. The next thing that I said was gratitude. Be grateful. Be grateful that these people are even interacting with your business. Understand they've got plenty of choices. They don't have to waste any time with you. So make sure you're very grateful with them too. And that's step number one. Step number two, be conscientious. You probably learned this in school when you were a little kid but you're supposed to follow through with everything. You're supposed to do everything when it's supposed to be done. You're supposed to interact with your customers immediately. If I ask a question of a business, I don't wanna wait two or three days to get an answer. I want it immediately. I'm checking my email a couple of hours later to see what's going on. Why am I not getting a response? If you're conscientious, you're gonna build more loyalty right up front. Number three, be transparent and communicate. Super important that you do that. What do I mean by that? I mean be honest with them, okay? If there's a problem, if you messed something up, if something went wrong, be transparent, admit that you did it, communicate with them and let them know that. We sell survival food at my survival food company, Survival Cave Food. I'll put that on the screen there if you wanna check that out. And we have people who have problems. We have things that we've messed up. We've sent out orders wrong. We've done stuff wrong. And when we do it wrong, we try to make it right. We say, hey, this is our fault and we'll try to give some benefit to the customer. We'll say, hey, keep that other product that we sent you. Don't worry about sending them back and we'll send you the correct product. We're so sorry that that happened. So if we're transparent and we communicate with them, hey, they're gonna be happy. Number four, ask for feedback and be responsive to it. Now, a lot of companies will say, give me your feedback. And I've filled out some surveys for companies. I don't wanna say who they are, but they had terrible service, terrible, terrible service. And I filled out the little thing that said they had terrible service and they never responded to me. Nothing, never got anything back. In this one company, I actually filled it out three times because I have to keep dealing with them. I don't wanna say who they are, but they have horrible customer service. They have horrible customer support. And every time I give them a bad rating and I say, this is what's wrong and this is what went wrong and they never respond. So if you're asking for this customer feedback, make sure you respond to them and act upon it. That's the whole point in getting feedback. Number five, delight your customers with great customer service. And how can you do that? Anytime they interact with you, I in my business, I wanna really make them feel like they had a good experience. So let's say somebody calls up and they have some questions about our survival food and what it is or how it's made or whatever the thing is. I'm gonna not only give them a good answer, I'm gonna stay on the phone with them as long as I need to to explain everything to them. But in addition to that, I'm gonna give them a discount code. I'm gonna give them something extra. I'm gonna say, hey, you called in, you took time to talk to our business. Use this checkout code when you check out and I'm gonna save you 10%, 20%, whatever it is. So I give them something extra. Always take that opportunity to delight your customer. Number six, go where your customers are. So I've seen, I've seen this on social media where a big company, let's say a rental car company because I had a dealing with one not too long ago. And people will put a comment, they'll say, hey, I don't like this, this went wrong, my car was dirty, there was no gas in it, there was all kinds of things wrong with this car. And they put that on social media and the company will respond back with if you have problems or concerns, call this number. So that's not what they wanted to do. They didn't wanna call that number. They wanted to post their problems and concerns right there and that company should have addressed it right there. Wherever they are, okay, wherever that person is contacting you is where you should address it. So if they're sending in a support ticket, you should answer the support ticket. If they call you on the phone, you should talk to them on the phone, not tell them to email you. If they're emailing you, then you wanna respond through email. Go to where your customers are. That's where they wanna be. If they wanted to contact you in another way, that's what they would have done. Number seven, and I think it's the most important, talk like a human. Yeah, talk like a human. You go, well, I am a human. I'm talking like a human. No, a lot of times people will tend to talk like a business. It's all business related. I know a lot of times I'll get a customer on the phone for a survival food company. And I'll ask them, I'll say, hey, what's the weather today? You know, what part of the country are you in? It's kinda hot here. And I actually start a real conversation and they may say, well, I live in Little Rock, Arkansas. I say, wow, I went to high school in Memphis, Tennessee. We used to go to Little Rock and actually have a real conversation like a human being does. If you have this real conversation with a person, and I've gotten a lot of sales over the years because people say, hey, Jr, talk to me on the phone. He asked me about my family. We went to the same school or town or we vacationed in the same spot. If you have that human interaction where you're actually talking with people, they're gonna really, really appreciate it. And what you're really gonna do is build a bond with that customer because the majority of businesses, they won't do this. The majority of businesses have employees that are taught to be business-like. They're never taught to be humans. I was in sales for many years and I had some really good salespeople that worked for me. And the top salespeople would come to me and know everything about their customer. They would know if they're married, where they worked, you know, if they had kids, you know, they just stopped for lunch or what restaurants they like. They actually got on a human level with these people and that's what you've gotta do too. If you get on a human level with people, you're gonna build this bond of trust and they're gonna be more likely to buy from you. If you're just a corporate person and you're just answering their questions and spewing out all the corporate stuff, you won't have as good a chance of selling them anything and you won't have that customer loyalty either. So if you've noticed, the majority of the things I'm telling you to do are personal touches, personal touches. That goes a long, long way in building your business. And if you do these things, you can build this customer loyalty and you can have customers for a lifetime. I hope you enjoyed this video and if you did, do me a favor, subscribe, hit that subscribe button down there. Don't forget, ring the bell, turn on all bell notifications, everyone, all of them. Do I say all, all notifications? So that's your notified every time I go live or upload a new video. Give me a thumbs up too. That thumbs up means a lot. Even if you've given me a thumbs up on other videos, do it on every single one. Matter of fact, go through my whole channel and thumbs up everything. That would be great if you did that. It really does help interaction. It helps get my videos pushed out to more people, more people get access to it, more people get helped. That's what this channel is all about. Maybe you have a suggestion about customer service satisfaction or just making money online. Put that in the comment section below. Put any questions you have down there below about this video or any of my videos. And if you just need help and you got a question, stick that down there too. If you've had some successes, I love this. I love when people will post a success story in the comment section. It not only makes me feel good, but it helps all the other people reading it. And maybe it'll motivate them to keep going. Thanks so much for watching this video, guys. I also have a free gift down there. There's a $97 course. 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