 Good afternoon Kwame. Thank you for coming and first of all may I congratulate you on your appointment as chairman of Study Group 12 Thank you very much The first question I want to ask you is really just to give us a bit of an overview of Study Group 12 and tell us perhaps some features that have come up in the last study period, the last four years Right Study Group 12 is the least study group at the ITU on quality of service, quality of experience and also is the least study group on vehicle destruction and as well as in-car voice communication So you can see that we are closer to the user and everybody when it comes to quality because whatever service that you are on or whatever network that you are on you expect a certain good experience and which you eventually call value for money So the standards that will bring this closer to you to give you the effect that is the work that we do This issue of driver distraction is one that I think most people resonates with most people We all know how tempting it is to pick up a telephone when we are in the car That's right It's illegal in most countries but will there be published specifications or recommendations on that issue within the next study period do you think? Yes, over the last study period there were focus groups and we don't do this alone We do this in collaboration with other standard organisations as well as car manufacturers and we have made a lot of progress and just as you are talking about regulations in many countries which are banning using phones in your car and things like that you can listen to music so why can't you listen to a call in your car is the same voice but how do you balance it that it doesn't cause this distraction? Yes, we work hard in this new study period We hope to make recommendations that will be effectively probably able to get some of these regulations when it is put on trial because if the system has confidence in how these standards work that yes it doesn't cause distractions then I mean we don't need to be enforced and laws which will ban people from speaking in their vehicles That's talking about people that are driving cars but people that might want to stay at home and work from home and use technologies like teleconferencing Quality of services is quite important there as well Very, very, very key Teleconferencing in our current situation of climate change is very, very essential I mean why transport people all over countries and flights and with a carbonation of the environment you could cut it with a teleconference and you know you get frustrated if the quality of that teleconference is not good enough and we are working hard to establish standards which would be such that the teleconference would be like an in-house or a physical meeting So these are things that we are working on and we know that if people are cutting on travel because teleconference is good enough then we are cutting on oxidation to the environment and definitely we are saving our climate The last question I'd like to ask you is whether there are any other areas of study group 12's work that you'd like to highlight Yes, quality of service You know, maybe in the developed world it's been fine, it's been okay but to the developing countries it's been a very big challenge and I'm an example of bridge industrialisation gap activity of the ITU So we are looking now to especially the interest of developing countries how are they able to catch up quality of service standards and be able to implement it and so that the kind of services that are enjoyed or the kind of experiences maybe that are in the developed world can equally be experienced in developing countries So these are high points that you want to look at and work to really help bridge the gap Congratulations again and thank you very much Thank you