 This video is best viewed in high definition and full screen. Under the right side of the video player, please click the change quality icon and select 720p or 1080p and then the full screen icon. BLDSS has a simple to use yet very powerful order tracking facility. Order tracking allows you to check the progress of all your orders from submission to delivery with all significant steps between, recorded by date and time. If you want to know the progress of an open order or to make an action against an order, this is the first place to start and the quickest and easiest way to get that information. Select the my orders option from the menu at the top of the screen. The my orders screen lists all the orders you have placed in descending order of date and time, so you can see your most recent order first. The BL reference number on the far left of the line comprises the purchase order number given to you at the time of your order and the line number for the item on your order. This is a unique reference to the processing of the item ordered. We call it the order line number. If you need to contact BLDSS customer services for any reason in relation to the processing of this item, this is the reference to quote. If you want to find a specific order, you can enter any part of the data displayed on a line. If you know the BL reference number or order line number, you can enter part of it into the filter box. You do not have to enter the full number or even start at the left-hand side of the number. At each keystroke, the list shortens to show only the order lines which meet the filter criteria. You can do the same with your own reference number or parts of the item details. Clicking on the BL reference number shows you the full details of the order and a full order history. If you ordered an item for delivery by electronic download and you haven't already downloaded the item using the link in the email notification that was sent to you, you can download the item from this screen. At the bottom right of the screen, there are a number of action options related to this order. To report a problem with the order or the item supplied, click report problem. Complete the simple screen which appears and we will endeavour to correct the problem within two hours where possible. You can cancel an order from this screen by clicking on the cancel order button. Provided we have not already started work on the order, it will be cancelled. You can reorder an item which you have ordered in the past by clicking the reorder button. The cancel and reorder button allows you to cancel this order and populate new order screens for the same item with the same criteria. This button may be used where you order an item but then want to change the criteria for supply. The renew loan button allows you to quickly and easily extend a loan of an item which you already have on loan. Options will only be made available where appropriate. In this case renew loans is not a valid option. The find it for me and get it for me buttons are linked to those services and clicking here will populate the respective screens with the bibliographic data for the item previously ordered. My orders is a powerful tracking tool which allows you to monitor the progress of your orders and to take action against an order in a quick and efficient way. This concludes this section.