 This is how to do a firmware upgrade on a PC computer so the first thing you're in need of course is the product that you are checking to see if you need a firmware update for. So I'm going to use the Perform VG in this video so I've got my power and I've also got my USB cable to connect so I'm gonna leave those there and let those chill for a minute and what we're gonna do is we're gonna go to the interweb. I'm gonna use Google Chrome here and I'll put the link for this into the description of the of the video here but in case you don't have access to that direct link you just go to our website TChelicon.com and you're gonna hit this support button at the top of the screen and if you get this little we use cookies just say yes I agree and from the support page you're gonna go down to the bottom to the free software button and you're gonna go ahead and click that and so there's a version for Mac there's a version for PC there's also a driver over here for Perform VK and Perform VE so if you don't use those products don't worry about that if you do use those products check out this other video that we're gonna do but yeah so PC we're gonna do voice support to for the Windows icon that you see here download that and that's gonna download click on that go through the process I've already got it downloaded so I'm gonna pretend like I did that and I've got my voice support here so before we open voice support we are going to connect our product so gonna put the USB the big end goes in the computer a little end goes into the product it just goes in the back here there we go so that's connecting and we're gonna go ahead and open voice support here we go so it recognizes it right away if there's a little yellow icon here this is the update icon that means that there's a firmware update that's available and it will automatically pop up this box that says new firmware update available if you're like what does this firmware update do maybe I don't want to do the firmware update you can hit show details and it's gonna say this one adds the ability to do whatever it is at the update is for the VG it's the talk tuner function for the switch switch switch six or switch three so you can either start the update from here if you accidentally hit cancel and it brings you back to this screen no problem hit the update button it'll bring you back that box and you can start the update from there alright your firmware update is complete yay congratulations we're so good at this hit okay so now when this is all done just make sure that you disconnect your device with that button before you actually disconnect your device and you're done if you have an issue with your voice support recognizing your product good trick is just connect the product before you turn on voice support so quit voice support open it back up make sure your products connected and open voice support you can also hit the scan button and it will scan for devices as well but the foolproof way to do it is quitter shut her down plug it in and make sure that is plugged in before you open up voice support so there you go hope you found that helpful if you did please like the video if you have any questions feel free to leave them in the comments below and please subscribe to our YouTube channel that way you won't miss any tutorial videos that we have coming out or product releases thanks so much guys